Rated 4 out of 5 by jafra Staff are excellent - beach not usable
Good Hotel where the staff were very helpful and attentive. However I did not like the fact that the hotel think it necessary to pipe music throughout the hotel all day when the lapping of the waves would suffice.The woobar, adjacent to the beach was always pumping 'house' music - again unnecessary in my view. The other issue is that the beach is unusable - the waves are dangerous (as per the signs at the hotel) and the water, at high tide can come up to the hotel steps ! If you want to swim in the sea or surf you have to walk down the beach outside the Seminyak Hotel which is a 15 minutes walk.
August 19, 2014
Rated 5 out of 5 by AJfromIRL The Staff make the W Bali a ***** experience
The Staff at W Seminyak are what make this hotel - many have been there from the start - they are super friendly, remember returning guests by name and more especially preference from breakfast table, to type of coffee (yes!) and pool seating (reserving this for you without being asked). This after the W Taipei, is the best one in the chain and supersedes all the USA ones. All comes down to genuinely friendly staff and managers who make it their business to know and understand customers. Heading back this weekend for 4th visit this year - can't wait!
August 12, 2014
Rated 5 out of 5 by Chino1909 The Only Place To Stay in Bali!
The W Retreat and Spa in Bali is the perfect place for a romantic getaway! The staff are the friendliest we've ever had and catered to all our needs. Hotel's amenities are amazing and loved the proximity to restaurants, bars, the beach and the night life. Definitely recommended!
August 11, 2014
Rated 2 out of 5 by DamienT Not up to standard
Good food and location.
Cleaning is not thorough
Very busy, wouldn’t say family friendly.
More for young couples
August 11, 2014
Rated 5 out of 5 by Rudiv2 Beyond imagination hotel
+ i like the hotel facility, food quality, customer service and restaurant . they attention for customer feedback but
- since i am local, i think everytime i go to woobar, pool, they asked me " are you stay here?" its, looks down the question. i am feel that question maybe not really good. i agree hotel need protection but let customer enter the facility first and check the room number instead of that question. even sometime ask the room number before hand over the towel also not nice. i think hand over the towel and just ask nicely about room number after that is better.
August 2, 2014
Rated 5 out of 5 by deweesev Would not stay anywhere else
My girlfriend and I just got back from a two-week stay at the W Retreat and Spa Bali. We had a great holiday in Bali and for a large part because of the W. Even before arriving at the Retreat, we had a very pleasant experience with the staff. E.g. after completing my reservation, I was contacted by one of the reservation agents to offer VIP immigration service and an airport pick-up (both I would highly recommend).
After a short drive from the airport we entered the Retreat’s half a mile long driveway that I would call epic to say the least (if you want to exit the Retreat by foot to explore Seminyak, make sure to grab a buggy from the lobby to the main gate). SPG recognition is good at this property, as we were automatically upgraded upon check-in.
During the first part of our holiday we stayed in a Spectacular Ocean Glimpse room. Everyone should know that all rooms (excluding the marvelous and wow suites) within the retreat are the same, however, they differ in view. As you enter the room, the first thing you notice is the bathroom that is to die for. Make sure you request a room on a floor that has the skylights in the shower. The room was very spacious and beautifully decorated and really felt like a home away from home. The only drawback on the Ocean Glimpse rooms is the construction that is going on. You can see and hear the waves from your balcony, however, your eye will also catch the attention of the construction. So if it is ocean views you appreciate, make sure to get an ocean facing room.
Breakfast at Fire is simply put the best buffet breakfast that we ever had experienced. Not just the food is delicious, the staff is very attentive as well. The breakfast host remembered our names and room number. Also, the waiters remembered what our favorite food was and asked if we wanted to order the same thing again.
The pool area at WET is a good place to bask in the sun, with plenty of sunbeds available and attentive staff to order drinks or lunch. The sea in Seminyak can get quit rough so it isn’t allowed to swim in it, however we very much enjoyed watching the waves roll in. One of the Retreat’s dining venues, Starfish Bloo, overlooks the beach and pool area and is a great place to eat if you’re in to seafood. Gym facilities are great as well, so is the spa. One thing I love about W hotels is the cozy chill out spots that you can find throughout the entire hotel, and this property is no different. The WooBar is an architectural masterpiece and a good place to have cocktails and enjoy warm Balinese evenings. For our tours trough Bali, we both used taxi’s and hotel cars. For the longer trips I would advise using a hotel car, for a quick stop around the block grab a cab, as they cost next to nothing.
We upgraded to a Villa for the last couple of days during our stay. The Villa’s are breathtaking and ideal if you value privacy and tranquility. The only drawback was that we found the water pressure to be very low. I’ve read a lot about the paths surrounding the villa’s to be uncomfortable to walk on, which is true, that’s way there is 24 hour valet service. Just dial whatever/whenever and there will be a buggy ready to pick you up within 10 minutes.
Overall, it has been a very pleasant experience to stay at the W Bali. Had a chance to speak to the GM just before we were about to leave and seemed like a nice person. We noticed that the GM was walking around the property almost 24/7 making sure everything was perfect and setting the right example for the staff.
As I struggled for a long time to decide which room to book, I would advise the following. If you value ocean view, go for the ocean facing rooms and not the ocean glimpse rooms. If it privacy you value, go for the Villa, as they are about the same price.
We would like to thank the whole staff for making our stay so pleasant.
May 23, 2012
Rated 4 out of 5 by Dram14 Great stay!!
A wonderful hotel. Staff were 2nd to none -so friendly, helpful and really went out of their way. The only downside would be the pool. There was no adult only area that you get at most upmarket hotels. Still, it wasn't a deal breaker and would certainly return and recommend to friends!
July 27, 2014
Rated 5 out of 5 by TL86 Amazing experience
The service was spectacular, the best I've seen out of any W. Every need was accommodated and there was always someone nearby to help. The setup of the hotel is fantastic. There are many places to relax with a great view of the entire resort. The food was as good as I've had at any hotel in Southeast Asia. I was only there for a few days but I never felt the need to leave the resort.
July 22, 2014