Rated 3 out of 5 by jetsetasianboi Nice stay overall, but 2 major incidents
The stay was wonderful overall. The staff was very friendly. The suite I stayed in was excellent. The whole environment was very quiet and peaceful, just exactly what I needed after some physical activities in Peru, including Machu Pichu.
One thing that I found very odd was that on the day of my departue was that when I checked out, the receptionist told me (based on what she saw on the computer), that I had a Vodka from the minibar. I told her I did not have anything from the minibar. She said it was fine and she did not charge me. Then, after I checked out, I went back to my room, and I saw a small bottle of vodka open and it was on the coffee table. I got very confused because I never drank any vodka in my room or even had anything from the minibar. My question is how did the vodka get opened and put on the coffee table? Did somebody enter my room and somehow have access to my room and drink a vodka from the minibar? If so, I am very concerned with this. I asked her before I checked out on that same day, but all she said it's all taken care of and I won't get charged. I am not worried about the charges. I want to know how it all happened and somehow there was an open bottle of vodka sitting on the coffee table of my room, and I was the only person staying. I did not bother investigating or inquiring further, as I had to go to the airport.
The other thing was that I was charged twice for the bill. At first I wanted the charge to be on my master card. I gave her the master card and she said she could not process it somehow. I found it odd, but I agreed and instead I gave her another card, and the other card was a Visa. She processed the Visa and it went through. I signed the bill that was charged on the visa. I never signed anything on the master card, because as she said the master card could not be processed somehow. Upon my return, I checked my statement, and I found out that I was charged twice - one amount on my Visa, and another amount (slightly different amount, however) on my Master Card. I sent an email to the hotel as soon as I found out to have the charge on the master card removed. I have a physical bill to prove that I only signed/authorised the charge on my Visa, and never on my Master Card.
Other than the 2 incidents, I was overall okay. The hotel was very nice and clean. I want he hotel management to take these 2 matters very seriously. To this day, I am still very confused about the Vodka situation, because nobody ever explained to me how the open Vodka bottle got in my room, and somehow showed up on the computer as if I was consuming the Vodka. It's not a matter of Vodka or money in this matter, but it's a matter of privacy that I believe is being compromised. If the hotel has an explanation to this, I would like to know. Otherwise, I will not recommend this hotel to anyone to stay in the future.
December 8, 2012
Rated 4 out of 5 by Will87 Amazing room amenities, pool and spa
The room had a very postmodern layout that was very cool and it also had ample space. There was a full walk in closet and also a patio. The infinity pool was half indoors and half outdoors which was something I haven’t seen before and really liked. The spa was well staffed and offered a variety of services from manicure/pedicure to massages.
The dining facility was very nice and so was the hotel bar and lounge. There was free wifi in the lobby and lounge. Complementary coco tea and coffee was available.
The train station was a short walk through the courtyard which took me all the way to Machu Picchu where I met my tour guide. I was unable to get tickets to see Machu Picchu in the United States but fortunately I was able to arrange the train tickets, mountain pass and private tour guide through the hotel travel agency which coordinated the entire event for me. I think the train station was private and the train only runs from morning until night so there was no problem with noise. The resort perimeter was surrounded By a large wall and had a manned security gate with security staff on duty around the clock which made this a very safe location.
I really enjoyed my stay here and I would visit again.
December 1, 2013
Rated 5 out of 5 by Corrado93 Utopia found!
This resort is beyond amazing - I'm not sure where to begin! From the relaxed atmosphere to the grand common area with the over sized fireplace, there is magic all around.
On the first evening we walked into the very bustling little town of Urubamba, whose main area is just a couple of blocks from the hotel entrance. The concierge reassured us that it is a very safe town and we agree 100%. On return as one enters the resort property the mountains are silhouetted as a backdrop to the resort. With the clear night, no moon and hundreds of stars all around it was an amazing sight!
During the day we walked around the grounds, which were beautifully manicured and peaceful with birds and butterflies all around.
When reading about the hotel's private train station we didn't think that much of it, but it is unbelievably convenient and is where the Vistadome train starts from if you take it to Machu Picchu.
What really set the Tambo del Inka apart was the amazing turn down service provided by the staff. Perhaps this is part of the butler service that came with the Junior Suite we reserved - we're not sure. The service is over the top. Without spoiling what one might expect, I won't go into all of the thoughtful little things done that make it special!
Just a couple of hiccups encountered - there was no smoked trout left with the buffet breakfast the one morning we ate there (but the hotel made a thoughtful compensation for this, and without us even asking), and we were not able to use a spa credit as the spa was booked up for the last day and a half we had left at the resort to use it - so reserve early if you are interested in spa services. That's OK - it's something we can look forward to when we visit this amazing place again in the future!
June 4, 2014
Rated 5 out of 5 by Debbiedoo May in Peru rocks
We stayed 5 nights the beginning of May and could not have been happier with the location of this stunning property. Reserved a van and driver for 7 hours 3 of our 5 days (very reasonable...unlike the tours) and toured Pisac/Awanacancha, Maras/Moray, and Ollantaytambo. All of the areas had excellent guides that can be hired (something like $20?) when you arrive. Absolutely no need to purchase a tour! This vacation was incredibly inexpensive due to the low cost of food, lodging, taxis, etc.
Sunday was a great day to go to Macchu Picchu...less crowded and we happened into a fantastic festival in town. We took the hotel train in but took a later train back to Olly in order to hike to Sun Gate, explore town longer and eat at the wonderful restaurant at the train station for dinner. Spent last day relaxing around the pool and exploring the town. One brave fifty-something person in our group did the via ferreta zip-line and loved it.
Gold membership got us a nice upgrade to the top floor with a snow-capped mt. view. Only negative was at check-out and trying to decipher our Tikariy bill. (not our Tambo bill). Especially enjoyed eating breakfast (smoked trout eggs-benedict, quinoa pancakes) outside with the sounds of water and chirping birds. Tambo is a peaceful and beautiful retreat with a lovely staff.
July 8, 2014
Rated 5 out of 5 by 2BPlatinum4Life Best personal concierge - thank you Roger
I've stayed at many other Luxury Collection hotels, and my stay at the Tambo Del Inka has been the best. Roger was our personal concierge, and he made all the difference in our stay from the moment we stepped out of the car from the airport until we waved good-bye on our last day. He confirmed all our excursions daily and brought us breakfast, coffee, and tea in our suite as we prepared for the day. He met us when we arrived home to the hotel with a smile to see if we needed any dinner recommendations, spa appointments, or special requests. He was solicitous and anticipated all our needs. When I got sick, he made sure i had a steady stream of hot tea delivered to the room and lunch ready to be delivered when I woke up. Celeste and Carmen went out of their way to welcome us to the spa.
September 14, 2012
Rated 5 out of 5 by Angy An amazing hotel in Valle Sagrado
The structure is a perfect combination of luxury and local culture. Brand new, even if so far fm everywhere (Cuzco 60km and Machu Picchu 90km), is a real relaxing place. Warm people, safe and with a lot of archeological sites to visit.
January 4, 2013
Rated 4 out of 5 by Ummmm Nice escape
The property is very pleasant. The service was good, but not great. The grounds are good, but not great. The pool is absolutely wonderful. Tours that are offered through the hotel are very pricey. We paid $250/person for a half-day horseback ride. Our guide didn't speak English and rushed us off the horses after not even 3 hours. To the hotel's credit, they did prorate the price after I complained. The town outside of the gate offers no options for food, and has no travel agencies. So be prepared to fully use the resort for everything you need.
June 9, 2013
Rated 5 out of 5 by D123 Absolutely wonderful
Where to begin, with our greeting and first impression of the property..., once past the guard at the entrance gate, on driving to the hotel entrance, we were greeted immediately. Our bags were whisked off by the bellman, and we were taken to reception. The entrance is grand, there is an enormous gas fireplace, and with ceilings that are probably at least three stories high. The riot of colors used in the lobby and throughout the hotel for accent, reflects the colors that one sees everywhere in the Sacred Valley. In light of the high elevation of the Sacred Valley, we were offered coca tea shortly after we were seated to check in, and at numerous times during our stay as well. Again, in light of the 3,300m elevation, we were asked several times during the first two days of our stay about how we were feeling.
Our room was quite large and we had a river view, the river was possibly 30m distant. Our room while on the second floor, and with no direct access outside had floor to ceiling sliding glass doors. We had several seating options in the room, including a sofa and two slipper chairs. Even with a room service table in the room, it did not feel crowded. The floors and much of the walls are wood, and as a result the room is dark. Lighting was adequate to balance the darkness of the room however. The bathroom was of larger than average size, with a separate glass tub and shower enclosure, and a separate opaque glass stall for the toilet. The rooms walk in closet had more than enough room for all of our luggage and clothing.
We had two meals in the dining room, breakfast and dinner. The physical space is stunning, with soaring ceilings, and a view to the river. Service was generally good, with only one misstep, which was handled well by the dining room manager.. The food was fantastic at dinner, and reflected a sensitivity to the local cuisine while being aware of the international tastes of the guests. Some of the food is grown in their own organic garden. The breakfast buffet was extensive, and there were several different options for price, as well as the ability to order a la carte. Room service was excellent, although again, we did have one misunderstanding when ordering breakfast one morning, as the door hang tag used for breakfast ordering was somewhat confusing. Once we realized what one could and couldn't order for the full breakfast, on subsequent mornings all was well. Prices seemed very reasonable for all food and beverage at the hotel.
Where this hotel really shined however was with the staff. Throughout our stay we were constantly being greeted by staff. In particular, the concierge staff were extremely helpful. One of our bags was lost by the airline when we arrived in Cusco, and for our entire stay the concierge staff contacted the airline at least twice daily, in an attempt to help us with retrieving our missing bag. Their suggestions for activities, dinning and other practicalities related to the area were always spot on.
April 12, 2012
Rated 3 out of 5 by Anne1013 The staff did not provide good service
I looked forward to my Peru trip for months and looked at pictures of this hotel over and over. Upon arrival, it was exactly where I wanted to stay that evening after my days of travel and sightseeing. The check in staff were terrible, insulting and rude to me. I was devastated!!! The hotel is beautiful but the management is not even close to understanding customer service.
October 28, 2013
Rated 5 out of 5 by TTSK Excellent Resort!
Excellent resort with large rooms, well-designed architecture, great service and great restaurant food.
August 4, 2012
Rated 4 out of 5 by spgg Wonderful Base for Macchu Pichu trip
Wonderful Base for Macchu Pichu trip
April 3, 2013