Rated 4 out of 5 by Will87 Amazing room amenities, pool and spa
The room had a very postmodern layout that was very cool and it also had ample space. There was a full walk in closet and also a patio. The infinity pool was half indoors and half outdoors which was something I haven’t seen before and really liked. The spa was well staffed and offered a variety of services from manicure/pedicure to massages.
The dining facility was very nice and so was the hotel bar and lounge. There was free wifi in the lobby and lounge. Complementary coco tea and coffee was available.
The train station was a short walk through the courtyard which took me all the way to Machu Picchu where I met my tour guide. I was unable to get tickets to see Machu Picchu in the United States but fortunately I was able to arrange the train tickets, mountain pass and private tour guide through the hotel travel agency which coordinated the entire event for me. I think the train station was private and the train only runs from morning until night so there was no problem with noise. The resort perimeter was surrounded By a large wall and had a manned security gate with security staff on duty around the clock which made this a very safe location.
I really enjoyed my stay here and I would visit again.
December 1, 2013
Rated 3 out of 5 by Anne1013 The staff did not provide good service
I looked forward to my Peru trip for months and looked at pictures of this hotel over and over. Upon arrival, it was exactly where I wanted to stay that evening after my days of travel and sightseeing. The check in staff were terrible, insulting and rude to me. I was devastated!!! The hotel is beautiful but the management is not even close to understanding customer service.
October 28, 2013
Rated 5 out of 5 by Tonetone2828 Perfection!
Of every hotel I have ever been to in my 50 years of traveling, this hotel has just become my favorite.
The public spaces, amazing. The hallways, inviting. (Yes I really loved the hallways. In how many places can one brag about the hallways?) The room, more than incredible. The outdoor spaces, magical. The service, perfection. The food, heavenly. The overall mood, enchanting. I could go on and on, but I won't take up any more of your time.
MAKE A RESERVATION, ASAP !!!!!!!
I do have two tiny suggestions.
The photographs do not do this place justice. Based on the photos on the hotels website, I was not prepared for how shocking AMAZING this place is. Management needs to hire a photographer who can produce images that convey the brilliance of this hotels design.
There needs to be some way to control the lamp on the nightstand between the beds. (The controls are on the far side of both beds, in a double room.) Although, I didn't have any trouble spending the extra three seconds, in bed, that it took to roll to the other side of the bed, I think it would make the room even more perfect than it already is.
But I digress, and I don't want to end on a sour note, so lets review.
The public spaces, amazing. The hallways, inviting. The room, more than incredible. The outdoor spaces, magical. The service, perfection. The food, heavenly. The overall mood, enchanting.
MAKE A RESERVATION, ASAP !!!!!!!
October 14, 2013
Rated 5 out of 5 by CardinalsNation Sacred Valley, Machu Picchu and Innovative Resort
Tambo del Inka is an awesome property that has incredible suites and views that make for a fun trip either prior to or post hiking to Machu Picchu. The staff were very kind and helpful. The indoor / outdoor pool looks amazing but does not get a ton of late day sun and this is also when the mosquitos can come out. I would highly recommend taking a tour of the salt mines nearby and seeing some of the Inca ruins, it is a fun day trip. Also, the SPG ammenity during my stay was wine and cheese which was a fun way to kick off the stay.
August 23, 2013
Rated 5 out of 5 by Cheen Loved it!
My family and I stayed at Tambo del Inka from June 19-24. We've read TripAdvisor reviews prior to checkin, but were still overwhelmed when we arrived.
Place amazingly beautiful! Our family of four (with two teens) were granted request for adjoining rooms. Hotel was surrounded by mountains and a river.
We were most impressed with the staff! Shout out to Fabian, Edwar, and Adan from Hawa for taking care of us (we only ate at the hotel for breakfast and dinner during our 5 stays as we were impressed). Amelia from the bar also took great care of us - she was super sweet!
Turn down service was the best we've seen. Slippers were laid along with bathrobes and delicious chocolates. Soft music played in the background. It's too bad we didn't get our turn down attendant's name, but she/he was awesome!
We used the in house travel agency. Staff was great in helping us plan for our one day trip to Machu Picchu. But we realized that we paid at least $400 more by going with them. If you can book your own train, entrance to Machu Picchu, and bus, you will definitely save.
Fitness Center was on the small side and the hot tub can't be used by male guests. But I am not giving the hotel below a 5 as the service, room, location, and food far exceeded our expectations.
And by the way, we felt very safe around Sacred Valley. The citizens of the Sacred Valley were very respectful. Aside from Machu Picchu, please take the time to visit Ollataytambo, Moray, and Maras! Amazing experiences going to those places. We LOVE the Sacred Valley!
July 5, 2013
Rated 4 out of 5 by Ummmm Nice escape
The property is very pleasant. The service was good, but not great. The grounds are good, but not great. The pool is absolutely wonderful. Tours that are offered through the hotel are very pricey. We paid $250/person for a half-day horseback ride. Our guide didn't speak English and rushed us off the horses after not even 3 hours. To the hotel's credit, they did prorate the price after I complained. The town outside of the gate offers no options for food, and has no travel agencies. So be prepared to fully use the resort for everything you need.
June 9, 2013
Rated 4 out of 5 by spgg Wonderful Base for Macchu Pichu trip
Wonderful Base for Macchu Pichu trip
April 3, 2013
Rated 5 out of 5 by Angy An amazing hotel in Valle Sagrado
The structure is a perfect combination of luxury and local culture. Brand new, even if so far fm everywhere (Cuzco 60km and Machu Picchu 90km), is a real relaxing place. Warm people, safe and with a lot of archeological sites to visit.
January 4, 2013
Rated 3 out of 5 by jetsetasianboi Nice stay overall, but 2 major incidents
The stay was wonderful overall. The staff was very friendly. The suite I stayed in was excellent. The whole environment was very quiet and peaceful, just exactly what I needed after some physical activities in Peru, including Machu Pichu.
One thing that I found very odd was that on the day of my departue was that when I checked out, the receptionist told me (based on what she saw on the computer), that I had a Vodka from the minibar. I told her I did not have anything from the minibar. She said it was fine and she did not charge me. Then, after I checked out, I went back to my room, and I saw a small bottle of vodka open and it was on the coffee table. I got very confused because I never drank any vodka in my room or even had anything from the minibar. My question is how did the vodka get opened and put on the coffee table? Did somebody enter my room and somehow have access to my room and drink a vodka from the minibar? If so, I am very concerned with this. I asked her before I checked out on that same day, but all she said it's all taken care of and I won't get charged. I am not worried about the charges. I want to know how it all happened and somehow there was an open bottle of vodka sitting on the coffee table of my room, and I was the only person staying. I did not bother investigating or inquiring further, as I had to go to the airport.
The other thing was that I was charged twice for the bill. At first I wanted the charge to be on my master card. I gave her the master card and she said she could not process it somehow. I found it odd, but I agreed and instead I gave her another card, and the other card was a Visa. She processed the Visa and it went through. I signed the bill that was charged on the visa. I never signed anything on the master card, because as she said the master card could not be processed somehow. Upon my return, I checked my statement, and I found out that I was charged twice - one amount on my Visa, and another amount (slightly different amount, however) on my Master Card. I sent an email to the hotel as soon as I found out to have the charge on the master card removed. I have a physical bill to prove that I only signed/authorised the charge on my Visa, and never on my Master Card.
Other than the 2 incidents, I was overall okay. The hotel was very nice and clean. I want he hotel management to take these 2 matters very seriously. To this day, I am still very confused about the Vodka situation, because nobody ever explained to me how the open Vodka bottle got in my room, and somehow showed up on the computer as if I was consuming the Vodka. It's not a matter of Vodka or money in this matter, but it's a matter of privacy that I believe is being compromised. If the hotel has an explanation to this, I would like to know. Otherwise, I will not recommend this hotel to anyone to stay in the future.
December 8, 2012
Rated 5 out of 5 by jcmitchell21 Outstanding property
The hotel was very proactive in making our stay the best it could be. We received multiple emails asking for special requests and stay preferences. At arrival, the staff is very engaging and is as professional as I have ever experienced. When walking around the hotel, staff pauses work as you pass to say hello and formally greet you. SPG status recognition is excellent. Given junior suite overlooking the river, welcome amenity of fruit, and breakfast. I would put the breakfast at this hotel up against any hotel you can think of. We had plans of leaving early to move to our next town, but had to lie down after breakfast due to overindulgence.
I highly recommend this hotel, especially if you can get a cash and points reservation and/or have SPG status.
October 12, 2012
Rated 5 out of 5 by 2BPlatinum4Life Best personal concierge - thank you Roger
I've stayed at many other Luxury Collection hotels, and my stay at the Tambo Del Inka has been the best. Roger was our personal concierge, and he made all the difference in our stay from the moment we stepped out of the car from the airport until we waved good-bye on our last day. He confirmed all our excursions daily and brought us breakfast, coffee, and tea in our suite as we prepared for the day. He met us when we arrived home to the hotel with a smile to see if we needed any dinner recommendations, spa appointments, or special requests. He was solicitous and anticipated all our needs. When I got sick, he made sure i had a steady stream of hot tea delivered to the room and lunch ready to be delivered when I woke up. Celeste and Carmen went out of their way to welcome us to the spa.
September 14, 2012
Rated 5 out of 5 by TTSK Excellent Resort!
Excellent resort with large rooms, well-designed architecture, great service and great restaurant food.
August 4, 2012
Rated 5 out of 5 by MlleTravelsAlot Perfect Relaxation after Machu PIcchu
I booked this hotel not knowing what to expect. I just knew that I would be hiking the Salkantay trek for 5 days prior to my arrival and wanted a nice place to get a good night's sleep, shower, and relax. Tambo del Inka more than met my expectation. Myself and 2 others arrived with all of our backpacking bags. There was a gate out front with security and they made sure that we were on the list prior to letting us onto the property. Overall, I appreciated the security gesture. Alan met me halfway from the gate to the front door and offered to carry our bags for us, but after 5 days, we figured a couple more steps didn't matter. Alan had us sit on the comfortable couches in the lobby and offered us coca tea and water. I tried to explain that I had to check in. However, I was the fool because someone from the front desk met us and took all of our information and checked us in without us having to move. They were great with recognizing our status. I only had 2 people listed on the reservation, but we explained that all 3 of us were Platinum and they didn't give us any hassle about having more than 2 people in the room and offered us all free breakfast instead of just the people on the reservation. They also asked if we wanted a rollaway bed brought which was almost like a legitimate twin bed. Breakfast had a lot of options and was delicious.
We were upgraded to a Junior Suite which was quite large. Alan also tried to recommend some restaurants to us, but we were more interested in the local scene happening outside of the gates. As with most nice hotels anything booked through the hotel is a lot more expensive than what you find outside the doors. The hotel also offered to arrange for a cab for us since we had to get to the airport in Cusco the next morning. Their cab was about $80 USD. However when we went out into the town and tried to find our own transportation it was much cheaper (tip do not tell the locals you are staying at Tambo del Inka or they will immediately raise the price). The first cab we found said it would be $100 after telling him we were staying at Tambo del Inka. We told the second cab we were staying ina hostel in town and they offered us a cab for $40. We ended up taking a bus for about $8USD/person. Food in the town is also a lot cheaper as I spent $2USD on dinner and we bought beer intown and brought it back and drank by the pool.
You can't use the hot tubs unless you are getting a spa treatment, which was not great. There is a hot tub in the girls' locker room, but we had a male with us so we had to stick with the pool.
Overall, great service, great rooms, this is a very remote location but a great place to unwind.
June 12, 2012
Rated 5 out of 5 by D123 Absolutely wonderful
Where to begin, with our greeting and first impression of the property..., once past the guard at the entrance gate, on driving to the hotel entrance, we were greeted immediately. Our bags were whisked off by the bellman, and we were taken to reception. The entrance is grand, there is an enormous gas fireplace, and with ceilings that are probably at least three stories high. The riot of colors used in the lobby and throughout the hotel for accent, reflects the colors that one sees everywhere in the Sacred Valley. In light of the high elevation of the Sacred Valley, we were offered coca tea shortly after we were seated to check in, and at numerous times during our stay as well. Again, in light of the 3,300m elevation, we were asked several times during the first two days of our stay about how we were feeling.
Our room was quite large and we had a river view, the river was possibly 30m distant. Our room while on the second floor, and with no direct access outside had floor to ceiling sliding glass doors. We had several seating options in the room, including a sofa and two slipper chairs. Even with a room service table in the room, it did not feel crowded. The floors and much of the walls are wood, and as a result the room is dark. Lighting was adequate to balance the darkness of the room however. The bathroom was of larger than average size, with a separate glass tub and shower enclosure, and a separate opaque glass stall for the toilet. The rooms walk in closet had more than enough room for all of our luggage and clothing.
We had two meals in the dining room, breakfast and dinner. The physical space is stunning, with soaring ceilings, and a view to the river. Service was generally good, with only one misstep, which was handled well by the dining room manager.. The food was fantastic at dinner, and reflected a sensitivity to the local cuisine while being aware of the international tastes of the guests. Some of the food is grown in their own organic garden. The breakfast buffet was extensive, and there were several different options for price, as well as the ability to order a la carte. Room service was excellent, although again, we did have one misunderstanding when ordering breakfast one morning, as the door hang tag used for breakfast ordering was somewhat confusing. Once we realized what one could and couldn't order for the full breakfast, on subsequent mornings all was well. Prices seemed very reasonable for all food and beverage at the hotel.
Where this hotel really shined however was with the staff. Throughout our stay we were constantly being greeted by staff. In particular, the concierge staff were extremely helpful. One of our bags was lost by the airline when we arrived in Cusco, and for our entire stay the concierge staff contacted the airline at least twice daily, in an attempt to help us with retrieving our missing bag. Their suggestions for activities, dinning and other practicalities related to the area were always spot on.
April 12, 2012
Rated 5 out of 5 by DavidK Lucky you...
..if you're planning a trip here.
it's great. Great pool, view, restaurants & rooms.
Stayed here on the way to Machu Picchu..and enjoyed the hotel nearly as much as the Inca site.
It's in the middle of nowhere but that's ok.
A terrific place to stay. Driving from Cusco to here is fine, too (hard to find that input anywhere).
February 9, 2012
Rated 5 out of 5 by Subbu Oasis in the Sacred Valley
We had an absolutely incredible stay at the Tambo Del Inka towards the end of March. To sum up our experience, this is a beautiful property located in an incredibly beautiful setting, and has hands down the most wonderful staff we have ever had the chance to interact with at any hotel in our stays worldwide.
Background: We had been planning a trip to the Sacred Valley for a while and with the Tambo Del Inka coming up, decided to use it as our base for exploring the Sacred Valley. We travelled to Peru in the end of March, which was towards the end of the rainy season. The weather was gorgeous during our entire time there, and we also benefited from the absence of many tourists who usually come in over the Summer (in North America). There was plenty of C&P availability for our entire stay there - we divided our visit into two separate stays, the first (3 nights) on C&P, and the second (2 nights) under a special package rate, that included breakfast, round-trip airport transfers from Cusco as well as a complimentary Coca Leaf treatment at the Spa. In between the two stays, we spent 4 days hiking the Inca Trail to Machu Pichu. While there was C&P availability for the second set of days as well, I decided to book the package given that we were planning to make use of all these amenities in any case and the overall package seemed to be a reasonable value (in comparison to using C&P for the room and paying for the rest of the services). Note that the prices listed on the website usually include the 19% tax that only Peruvian natives need to pay.
Location/Transport: The hotel is located in Urubamba which is in the Sacred Valley and about an hour or so from Cusco airport. The hotel provides round-trip transportation to Cusco for US $80 each way in the hotel car. Alternatively, the hotel arranges for one of the local cab drivers to transport you to Cusco for ~US $35 each way (95 soles). The drive from Cusco to Urubamba is beautiful and takes about an hour to get to (slightly longer if there is lots of traffic in Cusco). It is a good base for exploring much of the sacred valley - we engaged a car+driver (arranged through the hotel) for one day for a Sacred Valley tour (Chinchero, Moray and Maras) and paid around 80 USD for the same - the tour was great but the driver unfortunately turned out to speak very little english. Ollantaytambo is a short drive away (~30 min) and the main bus/van station in Urubamba is about a 10 min walk from the hotel. Vans depart at short intervals to Ollantaytambo and are quite inexpensive (around 6 Soles each way, IIRC). The location was also perfect for starting the Inca Trail trek to Machu Pichu, as all trekkers start the trek from Km 82 of the Highway, and you shave an hour or more off your commute to Km 82 by starting from Urubamba, as opposed to starting from Cusco (which is where all trek groups start). If you are interested in taking the train to Machu Pichu, the hotel does have its own train station from which you can take a direct train to Aguas Calientes (Machu Pichu is a ~25 min bus ride from there). I believe this train service runs once a day in each direction. Ollantaytambo has trains leaving for Aguas Calientes frequently though. The town of Urubamba itself doesnt have much to offer in terms of sights.
Room: The check-in process was very smooth and we were seated and given cups of Coca tea from the Coca tea station in the lobby (this is available throughout the day and is a good way to get used to the altitude). The lobby area is beautiful and has plenty of comfortable seating. It looks especially spectacular at night once the fireplace is turned on (pictures below). We arrived around 11a and the hotel had arranged a nice suite for us (Room 241, I think) which was ready to be occupied. The suite had a large living room with a DVD player/TV, a couch, a dining table and a loveseat by the window. The french doors open out to the yard, which had great views and also very comfortable recliners for seating. We enjoyed a leisurely cup of coffee in the morning here every day. The decor in the room (as with the rest of the hotel) was luxurious but understated, and blended well with the surroundings, with touches of local flavor. The bedroom has a small dressing room, and a very comfortable bed.
Room Service/Dining: We ordered lunch using room service the first day as we were too tired to venture out, and opted for a couple of sandwiches (pics below). Twhich were around US $13 each (all prices inclusive of VAT and other charges). The sandwiches were good but not spectacular. We didnt eat in the hotel restaurant except for the last couple of days when we had the buffet breakfast (which was included in the rate, and is otherwise US $22 or 1650 starpoints. Continental breakfast runs $14) which was excellent, both in variety and quality (some of the items like hot dogs seemed unusual as a breakfast choice). The made-to-order omelettes and quinoa pancakes were especially good. We also ate and had cocktails in the hotel bar on our last night, and it was a great setting to unwind. On the concierge's recommendation, we ate dinner at Tros Keros (a short walk from the hotel; turn left once you exit and you will see it on your right eventually) and the food was outstanding (highly recommend the Avocado salad). We also ate a few times at one of the cafes near the main square (its name escapes me at the moment) and the food there was really good as well, with plenty of good vegetarian options (veggie burgers were ~$6).
Spa: Our package included a spa treatment for two: coca exfoliation followed by a 45 minute massage. The entire treatment lasted for about 90 minutes and was incredibly relaxing. The spa has a very serene setting and the masseuses did a terrific job of working on resuscitating our sore muscles (we had just returned from the Inca Trail hike the day before). After our treatment, we relaxed on the heated recliners for over an hour sipping pisco sours - it doesnt get much better!
Staff: I cannot complete this review without mentioning the absolutely wonderful staff that work in this resort - each and every request that we had was met with a smile, and we were very favorably impressed with each and every interaction we had. Before our visit, I corresponded extensively with the Concierge desk (mainly Erika), especially given that we had a somewhat complex itinerary with our stays broken into two parts and had to coordinate for airport pickup etc. Every email was responded to very promptly. A couple of examples of the ways in which the staff excelled: when we were picked up from the airport, we requested a small detour in order to pick up some hiking gear from Cusco. The hotel graciously arranged it with the driver and we ended up making a one-hour stop on the way, at no extra charge. We stayed at the resort on my birthday and my wife called the front desk to see if they could arrange for a cake to be sent up - Alan, one of the room service staff members, came up around 1130 and did a fantastic job of setting up cake and champagne. After the first part of our stay, we left our bags behind with the bellman and left on the Inca Trail trek. When we got back 4 days later and checked in, the hotel had already assigned us to the same suite we had before, and had thoughtfully placed our bags in the room already. We didnt even have to check in! In fact, all the staff members we met when we got back greeted us with "Welcome Home" and it really did feel like we were back home (after 4 days of sleeping in the wilderness). Everyone is very proud to be working for the hotel and for Starwood - of course, we did go in the lean season so there werent as many guests around and we got a lot of personalized attention...but I am sure service would be great in the peak season as well.
In all, this was a fantastic start to our vacation and we cant wait to get back already! This is a true gem and a great addition to the portfolio of properties that SPG has - having access to properties like these is what keeps us loyal to SPG.
October 21, 2011