Rated 2 out of 5 by Jbg75 The worst front desk ever met
I had many problems with the front desk. Cleanness in public places was unacceptable like spiders in lookers ceiling and in the toilets by the kids pool. In restaurants like The dinner they didn't even bother to clean the tables before serving and they didn't even use sous plat. I have send my long report to spg platinum concierge.
August 22, 2012
Rated 5 out of 5 by Seferina Amazing project, very well done
We were impressed by the attention to detail and quality of the facilities and grounds as well as the room.
The breakfast menu and presentation was excellent.
The staff always smiling and polite. Although this is a big hotel, it did not feel impersonal.
Loved the beach setup and specifically that the umbrellas were far from the shore and that there were few of them.
Excellent playground for children.
The choice and quality of the shops at the Agora were good too.
Unfortunately we were only there for a weekend and did not have the chance to walk all the grounds and profit from the activities offered. Will definitely come back!
October 24, 2012
Rated 4 out of 5 Amazing hotel, shame about the smoking
I loved the hotel and the activities available. Shame that smokers can smoke outside in close proximity to every dining table and ruin if for others. There should designated smoking areas, even though it seems highly unlikely, it is Greece after all. Lots of small children were around these smokers too, no one seems to care. What a shame that this resort can't sort it out as it ruins the vibe and the relaxing feeling.
August 23, 2012
Rated 3 out of 5 4 stars hotel
Training of personnel: below average
Doctors: interest for the patient and final result was excellent. HOWEVER, initial request for payment eur 120 (!) and when receipt for insurance requested amount went down to eur 80 while receipt and supporting documents supposed to be send by mail (we remain optimistic that we will receive as promised ...)
I can recommend the village but with a lot of negative comments.
August 15, 2012
Rated 4 out of 5 by Bibi Costa Navarino
Our stay was satisfactory. However the food at Costa Navarino is extremely poor. There is not a single decent restaurant there.
We spent 2 weeks at the hotel and had 3 rooms, including 2 suites, and were consistently disappointed by terrible food.
August 1, 2012
Rated 5 out of 5 Best Holidays ever!
Fantastic resort with amazing facilities and extremely helpfull employees
August 2, 2012
Rated 5 out of 5 by VAL45 THIS HOTEL IS THE FIRST
YOU ARE THE BIGGEST/EXELENT HOTEL IN GREECE
October 4, 2012
Rated 5 out of 5 by TomTom Great hotel in Mesinia
We stay for three days at Westin Costa Navarino Hotel.
When we arrived we informed that the hotel upgrade our junior suite and so, we had a private pool in our room.
The room was big, with plenty of space for us. The bathroom was great and there were a wardorobe with space for all our clothes.
The breakfast was fantastic. You could find everything you would imagine, local products, smoked salmon, eggs of all kinds and more..
There are a lot of good restaurants and bars in the hotel, with many oportunities for entertainment.
There are excellent sports facilities, too.My two girls had tennis lessons and they were very excited.
In few words, Westin Costa Navarino is the perfect hotel to stay!
September 12, 2012
Rated 3 out of 5 by DAJO Reduced Standards
After staying at the hotel for two weeks in 2011, we returned in 2012 with two other families who booked on our recommendation (there was no acknowledgement or appreciation that we were a returning guest).
The standards at the hotel have dropped significantly since 2011 and it is obvious that corners are being cut in order to save costs. As a consequence, I believe that hotel standards are at best 4 star whilst prices remain 5*+ which results in a general poor value for money offer. This is even more disappointing for us having recommended the hotel to the other families who also commented on the poor value/standards.
• Despite the Westin hotel being fully booked, the buffet restaurant was closed in the evenings and guests had to eat at the Ramonos restaurant. As a consequence, the Ramos buffet was extremely busy. The variety and quality of food offered at the buffet had deteriorated significantly since 2011.
• The hotel bars and restaurants continually ran out of basic items off the menu including:
o No draught beer at any bar for the duration of the holiday
o No Breakfast tea for the duration of the stay
o Pool bar ran out of ice cream for two days (not great with kids!)
o 50% of wine list unavailable or ran out during stay
o No lychees at cocktail bar for duration, despite requests
o Items off al a carte menus in restaurants not available
o Charged 12€ for kids toasties for 5 days from one poolside bar (via room service) only to find them available at next pool bar at €4!
• Waiter call buttons taken off most of the poolside sun loungers and only one member of staff serving (but George worked very hard and was a real asset to the hotel!)
• General cleanliness of resort and rooms whilst acceptable had noticeably dropped year on year
• Loud rap music played at poolside bar with sexually explicit songs/words. I had to tell DJ to turn one record off during lunch with the kids when the F word was continually being repeated!!
On positive note, the golf staff, service, course and facilities were second to none and it is a real shame that the rest of the hotel/resort do not operate to the same standards!
September 5, 2012
Rated 4 out of 5 by Nafets88 Staff training
Staff are hit and miss..............some are very good, However some are in need of training it comes to their attitude on what constitutes good customer service.
Having spent more than 10,000 euro at the hotel over 7 nights the hotel policy on late check out is simply infuriating. All i wanted was to check out at 15.00 hours rather than 12.00 from one of our rooms and failed to get a clear positive answer. The lack of clarity meant i had to reorganize all of our return flights at considerable cost and hassle.
This hotel has a major problem with mosquitoes in the evening.
July 31, 2012
Rated 5 out of 5 by Ray48 Fabulous location and facilities
A long time since I've stayed in a Hotel/resort that has been designed especially for the comfort and privacy of the client. Providing an excellent choice of restaurants, golf and other facilities. Located in a peaceful and stunning environment.
October 22, 2012
Rated 5 out of 5 by LB13 Our vacation destination for the third year in a row..keeps getting better..
My family came here in 2010 when the Costa Navarino Area had just opened its doors to receive guests. Since then, we have been back in 2011 and 2012. This year we have come with more family members (total 10- Ages from 69 to 8 years old) and with an extended stay.
Every year the story of Costa Navarino takes new heights, and the offerings at the resort are increased.
Whether you are a windsurfer, kite surfer, biker, hiker, golfer, swimmer, sailing fanatic, culture & heritage lover or you just want to relax and do nothing on your vacation then you are at the right place.
Set in a one of the most breathtaking lansdcapes of Greece, this resort is more than just rooms, pools and restuarants, it is a true Messinian cultural experience with something for everyone to enjoy.
I highly recommend the Westin Costa Navarino...
August 15, 2012
Rated 4 out of 5 by dux1 Great location and staff,can be expensive
Great place and helpful staff. Rooms are some of the best Ive seen at Starwood Hotels. Choosing room location however is very important. Some are terribly overlooked whilst others are very private. Management need to seriously review pricing structure in all restaurants as they are seriously overpriced . Always hire a rental car which allows you to eat out at charming local haunts (eg in Gialova). A meal for 2 inc. wine here is around 35 Euros compared to well over 100 Euros in the hotel.
Golf course and tennis facilities at the hotel are excellent. Again prices are at the top end and revenue is not being maximised. I played 1 round of golf, but would have playted 2 or 3 times if a more competative and imaginitive pricing structure was in place. (eg early bird deals etc).
A great place for a holiday, but beware the prices!
October 10, 2012
Rated 4 out of 5 by Luke62 Two issues
For this level, coffee other than filter coffee should not be charged, as it is the case now. Pls consider changing. Also, improtant for maid service to be honest, as there was an incdent with a pair of shoes that suddenly resurfaced in our room after asking to check with housekeeping. We are sure there was no intention, but good to be accurate with what may happen rather than saying it was there all along. Other than that, great stay as usual.
June 7, 2012
Rated 5 out of 5 by Vikki Fantastic
A beautiful resort with clean, well sized rooms and a fantastic pool. Breakfast buffet was amazing with a large selection of items available daily. Friendly and keen to assist staff. Secure with access only through gated security.
October 7, 2012
Rated 5 out of 5 by yiannis31 European jewel
We stayed in the Westin hotel. I am not sure to tell you if there is another resort like this in Europe. The resort is just ...magnificient
Very well organized, nery clean, it seems to respond in every possible need you may have.
I would surely recommended it!!!
Gongratulations to the Greek people that invested such a big amount of money in our country, and especially in my motherland
August 23, 2012
Rated 5 out of 5 by DV2012 greta place
Excellent place in harmony with the environment. Very polite and friendly stuff. you can find everything you need.
Restaurants need to improve and offer better price to service ratio. Best from my point of view was Nergile and the flame.
Big disapointment Inbi (particularly tempura and lobster salad privce to quality is rediculous) and eleon (mainly on the service side)
September 1, 2012
Rated 3 out of 5 by Nikolakis Perfect surrounding; not great staff
The hotel was designed and built to the best standards. The pools, commons areas, and rooms are almost perfect. However, it is a pity that the staff needs to be more service-oriented. They acted like they own the client instead of trying to understand our needs. If you are someone who does not care about service from staff, then it is an excellent choice
August 6, 2012
Rated 5 out of 5 by renia13 a great place to unwind, even with little ones in tow!
A truly amazing location, excellent hotel facilities, friendly and accommodating staff!
Lots of activities for adults, kids, and even babies. We stayed with our two daughters and
newborn (3mth old) son and had the best time! Excellent beach, so many things to do in and around the resort...The place is full of culture and history in addition to being next to Gialova lake and Voidokoilia beach.
Hotel staff met all our requirements- things we had asked for while making the online reservation. Our room was spacious, with a baby cot, quiet and had an amazing view. Plus, within easy access of most facilities.
Well done to Mr. Kostantakopoulos and everyone involved in the making!!! Also, many thanks to the staff, they truly make a difference in every guest's hotel experience.
One thing that could be improved is the food in some of the restaurants (esp. The Diner), but we found room service delicacies, esp. traditional greek dishes quite good.
September 6, 2012
Rated 5 out of 5 A-not-to-be-missed experience!
My effort to find anything disturbing during my family's stay at this exquisite hotel would definitely be unsuccessful.The hotel met all our needs in the most satisfying way: the premises, the facilities,the staff,the environment, the relaxing atmosphere and the beautiful,cosmopolitan nights was more than just a 'nice' vacation!
October 23, 2011
Rated 5 out of 5 by Amount This hotel is one of the best all around world
Indeed, a marvelous hotel in a wonderful area . I have been in Maldives, in a great spa resort, last year but this place, in a european country, with a great hot weather during summer period, I think it is far better that any place I have ever visited for my summer holidays.
September 12, 2012
Rated 5 out of 5 by fnikito changed my impressions
Disappointing after the first time I went to Westin Costa Navarino went now in a period when the hotel was fully operational. The result was really impressive both in quality and variety of activities.Will definitely try to go back for more days next summer. Thank you.
September 7, 2012
Rated 4 out of 5 by IcarosGR Beautiful location... Excellent Hotel
Not many words needed for describing the location and features of Costa Navarino... Simply: A unique experience..
Staff however were inexperienced to handle conferences and although next to the sea, only a couple of cafe's/restaurants have sea view... Pitty.
September 12, 2012
Rated 4 out of 5 by Linden122 CN stay
I found the facilities and all the amenities way above my expeditions. But there was a few instances where the waiter staff didn't were inattentive. Great location and would definitely recommend it to others.
July 6, 2013
Rated 5 out of 5 by NickfromNY INCREDIBLE PROPERTY!
Our family of 5 had the most incredible time on this very special resort! Short walk to the sandy beach. Wonderful lunch at the Barbounia restaurant right on the beach. We are definitely returning to this paradise!
August 9, 2012
Rated 5 out of 5 by eleniandr Heaven
My husband and I, as well as our 19-month-old daughter, thoroughly enjoyed our stay at this wonderful hotel. We recommend it esp. to families with children, for guaranteed relaxation and lots of fun.
August 17, 2012
Rated 5 out of 5 by JVK44 Unique facilities
Costa Navarino was memorable experience. A place to relax and enjoy real vacations! Excellent services, unique facilities and events for all the family at a unique location of the Greek land.
August 30, 2012
Rated 5 out of 5 by Hector Great Resort!
I highly recommend this hotel. Beautiful pools and amazing golf. The staff was excellent, especially Dimitri (Meemee) who went the extra mile to make our stay very enjoyable.
September 10, 2012
Rated 4 out of 5 by Sergio Good hotel but last year it was better...
Westin at Costa Navarino is a very good hotel with great infrastructure especially for kids. I went last year and I liked it a lot so I decided to come back this year. That said I will probably not coome back next year for few reasons.
- In 2011 they upgraded me to a family suite as per my platinum status in spg. In 2012 when I arrived they put me a small suite that did not even have a sea view. After complaining and paying 50 EUR per night more despite I have 20 award suite nights avaiable they put me in a family suite which was v nice.
The second big problem with the hotel is food prices. They have you locked in and they charge too much for the food. I don't mind paying 20 EUROS for a fish soup, but when the fish soup has one clam, one shrimp and 5 spoons of soup it is ridiculous. So if you charge fbig time for food guests should see it.
We also saw a different in the maintenance of the hotel. There was weed everywhere. Even in the place where you have bfast in the mornings. Not good for a place of this category
Despite all this, the floor manager in epsioln wing, leonidas manager of front desk did a great job at keeping us happy...
August 7, 2012
Rated 4 out of 5 This Hotel has a great future but more experience Required
It is a perfect resort maybe the best I visited.
A few non important snags I am sure will be rectified as the managing experience will build up.
October 1, 2012