Rated 5 out of 5 by Ronjon Unbelievable facilities in magical Greece
Stayed 2 weeks with my family and can only recomend it highly. The Rooms are state of the art, simple and totaly children friendly, perfect A/C system and ventilation.
The Restaurants are stellar. Huge variety from Modern Greek to Asian over Steaks and Lebanese its all there.
For kids it is the closest they can get to Disneyland. Amazing facilities from Kids cinemas over Bowling and the Kids pool. They also have a kids watching center where professionals are looking after your kids while you enjoy the SPA or a lunch.
The Location is very sepcial, Magical. Quite remote but thats the beauty of it. Untouched Skylines of Millions of olive trees and the rawness of the virgin land of Messinia.
We will definatly return.
September 5, 2012
Rated 4 out of 5 by villemop Food quality is way below average
The food in the various restaurants is way below expectations. We tried several restaurants and they were all not up to standards. On top of that the food was exstremly over priced. More than normal hotels. Only breakfast was satisfactory. The rooms and facilities was very nice and the location beautiful. The staff was a mixed group with not very much personal touch or caring in their attitude.
July 23, 2014
Rated 3 out of 5 by MKBUK Excellent facilities let down by service
This is a superb property with extensive on-site facilities, but there are too many service failings to be able to recommend it.
Firstly, the hotel is not honouring the best available room or standard suite rule for Platinums. Only after much pushing do they come up with a one-category upgrade.
Breakfast was complete chaos. Far too many people all trying to get food at the same time. The variety of food offered at breakfast was excellent however.
Smoking at restaurants that have outdoor seating areas was a big problem. The hotel really should make these no-smoking areas.
Nargile had a wine list where over half of the red ones were out of stock, which I found extraordinary. Food quality there was so-so and service was poor. I had to fight hard to get tap water in a jug rather than a bottle of mineral water, and it was slammed down on the table in a very stroppy manner. (If the tap water is potable, it's not eco-friendly to be serving any other type of water.)
The staff clearly want to please, but seem unmanaged and disorganised. On-site drinks, food and activities are very expensive by Greek standards. Much better quality food can be had for about one-third the price just a ten-minute drive away.
September 13, 2012
Rated 4 out of 5 by noname111 beautiful nature
Beautiful territory, fantastic sea, good rooms, but for existant level of service everything is very expensive (internet (terrible quality), spa (themassage was rather good, but after manucure I need to treat my nails) , kids club, food). Poor entertainment for children.
July 24, 2014
Rated 2 out of 5 by Mariolasa Low value for money
Because of my profession I've had the opportunity to travel a lot both inside and outside of Greece. We stayed two families for two days (one night) during a weekend with a bank holiday in June. I am afraid the bottom line of this review is that for this price range the service is unacceptable. And what is more I assumed that they would be interested for returning customers which in this case they did not seem to care. Here's my story:
On booking we had requested for an earlier check in and possibly a later check out (since we had only one night) and they were ok. Although I am a pretty open to other people's difficulties I would have to give one piece of advice to the management. People coming to the hotel are there to forget their problems not to hear all the time justifications about how busy the hotel staff is and how THIS is a very difficult weekend because a conference ended and try to accommodate people checking out.
Off course when we arrived we had to wait over one and a half hour to get in the room because they simply neglected to call in my mobile tha I had left to the reception to notify me when the room would be ready. However we knew from the cleaning ladies that the room was ready (our friends checked in earlier and our rooms were close by). To their defense they offered a room upgrade from the start but when you have only one night every minute counts. And in my view it is not an appropriate answer by the concierge "it is still an hour earlier that we allow you in the room"
All the restaurants are very expensive and this is something that you expect in this hotel. However in the children's pool you do not expect that someone will come to take an order at least half an hour later. Or in the restaurant I ordered a pizza from the children's menu with ham. The pizza arrived without ham and when I said that this was not my order the waitress returned with the same pizza with some springless of ham over it one minute later.
We had also requested for late checkout which they offered with a reasonable charge. The checkout was at six and it was booked on the first day of our stay. However the next day we expected at least for a change of towels which never happened. Additionally they came into the room to remove a tray for room service order we made the night before. The tray was removed alright but the poor fellow dropped a plastic water bottle and he or she never bothered to retrieve it.
June 29, 2014
Rated 4 out of 5 by birbilo Ideal for romantic getaway
It was my fourth time at Costa Navarino. Fanastic ambience, comfortable rooms very elegantly decorated, (great bed and bathroom), beautiful gardens, ideal environment. During the previous three stays , service was very poor for such a hotel. This time , my husband and I were happy to see that the quality of service has been significantly improved and has almost met the standards of the hotel. We will definitely visit Costa Navarino again.
July 17, 2014
Rated 5 out of 5 by nbl13 A lovely stay
We had a great time there, especially for the policy the hotel has for the enviroment. We liked most the flora of all kinds (the gardens are an excellent example for well keeping all the kinds of greek plants) and the birds all around- especially the swallows!! (I'll write about them in tripadvisor).
The only minus to us were the crowds of babies all around, crying.. Even in the restaurants we were surrender by them. We would appreciate for the future if there were some small places in the hotel for adults only..
July 13, 2014
Rated 5 out of 5 by Seferina Amazing project, very well done
We were impressed by the attention to detail and quality of the facilities and grounds as well as the room.
The breakfast menu and presentation was excellent.
The staff always smiling and polite. Although this is a big hotel, it did not feel impersonal.
Loved the beach setup and specifically that the umbrellas were far from the shore and that there were few of them.
Excellent playground for children.
The choice and quality of the shops at the Agora were good too.
Unfortunately we were only there for a weekend and did not have the chance to walk all the grounds and profit from the activities offered. Will definitely come back!
October 24, 2012
Rated 4 out of 5 Amazing hotel, shame about the smoking
I loved the hotel and the activities available. Shame that smokers can smoke outside in close proximity to every dining table and ruin if for others. There should designated smoking areas, even though it seems highly unlikely, it is Greece after all. Lots of small children were around these smokers too, no one seems to care. What a shame that this resort can't sort it out as it ruins the vibe and the relaxing feeling.
August 23, 2012
Rated 3 out of 5 4 stars hotel
Training of personnel: below average
Doctors: interest for the patient and final result was excellent. HOWEVER, initial request for payment eur 120 (!) and when receipt for insurance requested amount went down to eur 80 while receipt and supporting documents supposed to be send by mail (we remain optimistic that we will receive as promised ...)
I can recommend the village but with a lot of negative comments.
August 15, 2012
Rated 5 out of 5 by Vassago Great Resort and Location
The resort is new and the facilities are superb, staff very friendly and responsive, recommended for everyone!
June 10, 2014
Rated 5 out of 5 by Nikos789 Another great stay!
All perfect as usual....
Just one point to note... I still cannot see this stay and the previous stays in my SPG account... can you please fix it?
June 9, 2014
Rated 4 out of 5 by Bibi Costa Navarino
Our stay was satisfactory. However the food at Costa Navarino is extremely poor. There is not a single decent restaurant there.
We spent 2 weeks at the hotel and had 3 rooms, including 2 suites, and were consistently disappointed by terrible food.
August 1, 2012
Rated 4 out of 5 by Annavasi This hotel has great staff
The hotel has extremely polite, informed and responsive staff.
July 17, 2014
Rated 5 out of 5 Best Holidays ever!
Fantastic resort with amazing facilities and extremely helpfull employees
August 2, 2012
Rated 5 out of 5 by VAL45 THIS HOTEL IS THE FIRST
YOU ARE THE BIGGEST/EXELENT HOTEL IN GREECE
October 4, 2012
Rated 5 out of 5 by TomTom Great hotel in Mesinia
We stay for three days at Westin Costa Navarino Hotel.
When we arrived we informed that the hotel upgrade our junior suite and so, we had a private pool in our room.
The room was big, with plenty of space for us. The bathroom was great and there were a wardorobe with space for all our clothes.
The breakfast was fantastic. You could find everything you would imagine, local products, smoked salmon, eggs of all kinds and more..
There are a lot of good restaurants and bars in the hotel, with many oportunities for entertainment.
There are excellent sports facilities, too.My two girls had tennis lessons and they were very excited.
In few words, Westin Costa Navarino is the perfect hotel to stay!
September 12, 2012
Rated 3 out of 5 by Rsk2014 Don't book with SPG points!
Very disappointed with the level of service extended to SPG members. We have stayed in SPG hotels around the world and I must say this is the first where it seems SPG members are treated as "second class". Where we typically get the minimum amenities extended to other guests, here you actually get less. I have been told by the staff it is because all SPG bookings are "accommodation only". Thus we are staying in one of the "cheap" rooms as far away as possible from all of the hotel amenities. Although they do have SPG rooms/floors, we do not get to stay there. Also, breakfast is included for all guests EXCEPT those who used SPG points. It's too bad. This is the first time we have stayed in a SPG hotel where it felt like there was a big difference between a "paid" room and one that was booked using points. It is a beautiful hotel but I would only recommend it if you are paying for the room and not using award points. By the way, when I spoke with the front desk about my concerns, as I would have preferred to address them directly with the hotel staff, I was only advised to contact the Starwood customer service 800 number for help. I have never written a review before but am now compelled to do so. I would have much preferred to be given the opportunity to discuss and resolve with the local hotel staff, but evidently that is not how things are done at this hotel.
July 15, 2014
Rated 3 out of 5 by DAJO Reduced Standards
After staying at the hotel for two weeks in 2011, we returned in 2012 with two other families who booked on our recommendation (there was no acknowledgement or appreciation that we were a returning guest).
The standards at the hotel have dropped significantly since 2011 and it is obvious that corners are being cut in order to save costs. As a consequence, I believe that hotel standards are at best 4 star whilst prices remain 5*+ which results in a general poor value for money offer. This is even more disappointing for us having recommended the hotel to the other families who also commented on the poor value/standards.
• Despite the Westin hotel being fully booked, the buffet restaurant was closed in the evenings and guests had to eat at the Ramonos restaurant. As a consequence, the Ramos buffet was extremely busy. The variety and quality of food offered at the buffet had deteriorated significantly since 2011.
• The hotel bars and restaurants continually ran out of basic items off the menu including:
o No draught beer at any bar for the duration of the holiday
o No Breakfast tea for the duration of the stay
o Pool bar ran out of ice cream for two days (not great with kids!)
o 50% of wine list unavailable or ran out during stay
o No lychees at cocktail bar for duration, despite requests
o Items off al a carte menus in restaurants not available
o Charged 12€ for kids toasties for 5 days from one poolside bar (via room service) only to find them available at next pool bar at €4!
• Waiter call buttons taken off most of the poolside sun loungers and only one member of staff serving (but George worked very hard and was a real asset to the hotel!)
• General cleanliness of resort and rooms whilst acceptable had noticeably dropped year on year
• Loud rap music played at poolside bar with sexually explicit songs/words. I had to tell DJ to turn one record off during lunch with the kids when the F word was continually being repeated!!
On positive note, the golf staff, service, course and facilities were second to none and it is a real shame that the rest of the hotel/resort do not operate to the same standards!
September 5, 2012
Rated 5 out of 5 by Rakel The staff made the difference
Great resort, nice rooms, great bed and relaxing. The staff made the difference, so smiling, helpful and nice - love this place.
May 28, 2014
Rated 4 out of 5 by Nafets88 Staff training
Staff are hit and miss..............some are very good, However some are in need of training it comes to their attitude on what constitutes good customer service.
Having spent more than 10,000 euro at the hotel over 7 nights the hotel policy on late check out is simply infuriating. All i wanted was to check out at 15.00 hours rather than 12.00 from one of our rooms and failed to get a clear positive answer. The lack of clarity meant i had to reorganize all of our return flights at considerable cost and hassle.
This hotel has a major problem with mosquitoes in the evening.
July 31, 2012
Rated 5 out of 5 by Ray48 Fabulous location and facilities
A long time since I've stayed in a Hotel/resort that has been designed especially for the comfort and privacy of the client. Providing an excellent choice of restaurants, golf and other facilities. Located in a peaceful and stunning environment.
October 22, 2012
Rated 5 out of 5 by LeuCH Westin Costa Navarino
Stayed with 2 children, aged 4 and 2 in May 2014. Thoroughly enjoyed our stay. The selection of swimming pools is amazing, and the children's club totally exceeded our expectations. The beach and ocean were wonderful, though sea a bit cold. We will definitely be returning. My husband rated the golf courses as excellent, and staff there v helpful.
May 12, 2014
Rated 5 out of 5 by GGIAKO An amazing experience with exceptional treatment
At check-in we were offered an enhanced room at no extra cost. The package also included free dinner and late checkout.
Staff was very kind, always smiling and greeting us at all time. It was amazing they could remember our names.
Room and facilities were spacious, clean and in good care.
It was the only time my son was crying when we were leaving a hotel. I promised him we will return.
May 5, 2014
Rated 5 out of 5 by IreneCS Impeccable facilities and service!
I was thoroughly impressed with the caliber of the accomodations, the amenities, and the staff. World class.
I will recommend to all of my colleagues and friends.
May 19, 2014
Rated 4 out of 5 by Davidb24 Another great stay at the Westin Costa Navarino
I informed the Desk Manager before our visit and he set us up with great rooms. Mr Ewout Lionarons is a very big asset for your company. His friendliness is outstanding. We were also happy to see our favorite receptionist again. Nelli is friendly, helpful and always has a ear open for the guests.
The only dissapointment was the fact that I brought quests with me to celebrate my birthday. The Hotel didn´t acknowledge this, even though we ordered a cake at the reception. As a SPG member, my data is availible to your team. It would have been a good gesture.
June 23, 2014
Rated 5 out of 5 by ilab51 very nice
The stay, location, cleanliness, room service, staff is great
May 19, 2014
Rated 5 out of 5 by madhim This hotel has special architectural features
I loved the hotel in every aspect. I had a great time.
May 18, 2014
Rated 4 out of 5 by Alexfromvienna Kids' place
The hotel is a kids' club. I have never seen so many kids at the same time in any other hotel. It's a paradise for their parents but a nightmare for others. The breakfest is shameful poor. The beds are so "heavenly" soft that you can't sleep because of backpains. Rooms and hotel territory are wonderful. Long sandy beach but with very strong winds. Otherwise everything is nice.
July 4, 2014
Rated 5 out of 5 by Yorgos247 This hotel is wonderful, in an amazing place. Some minor complaints
Some points for improvement of the service offered:
* Some of the employees are very kind and efficient, some others not so much. Behaviors are not the same across the board.
* The service at the bar was not excellent. People were not very kind and smiling and we had to wait 40 minutes for a snack, a beer and a coffee. The coffee never came, but we were charged.
April 27, 2014