Rated 4 out of 5 by Pavlos81 great resort
This was our forth visit to this fantastic resort and smaller and minor improvements compared to our previous visits are already visible and I refer to minor, since there are not that many things that need improvements.
Almost everything is as it should be or even better.
Unfortunately the decrease in the prices of the Flame restaurant have decreased also the restaurant in regard to the welcome staff of the Flame restaurant, since the welcome staff is totally unprofessional of handling any unforeseen circumstances.
They are only capable in welcoming you correct if everything goes well.
If any obstacle/ mistake occurs like in our case, where our table was given wrongly to a different group everybody is mixed up and tries to cover the mistake by lying and explaining things we do not even have or want to know.
Since their strategy is to try through lying to excuse themselves they should at least have the same lye ready so that all the team says the same thing.
Sometimes a simple excuse is enough and accepting that a mistake was really done is already a first step to improvement.
I am very sorry for the Flame restaurant, since this was our favorite restaurant last year and we visited it at our every stay.
July 21, 2014
Rated 5 out of 5 by ktm450 Excellent resort offering all you need
From the excellent food to the friendly staff who is allways striving to make your stay most relaxing and enjoyable, the location and the many different facilities: everything made our stay a unique one which exceeded our expectation and will lead us to remember it for a long time.
July 20, 2014
Rated 5 out of 5 by Spanielfisherman Internet
The only reason I am completing this review is ref the Internet access. I don't want you to publish this but I think that the management should understand that charging 15 euros a day to use internet in your room is totally unacceptable. The hotel , staff etc were all excellent, but considering that my family spent about £10,000 on our stay, having to pay to use internet in my room is ridiculous. As most users appreciate , we need to check our emails, do some research etc on a regular basis throughout the week. having to walk 1/4 mile to reception each time is not the solution in a 5 star hotel.
July 21, 2014
Rated 5 out of 5 by baylinna Paradise with a few minor glitches
This was my second visit this time i came with 6 adults and 5 children!
I love this place and would visit again but it could be improved just slightly.
Breakfast is a total mess - staff dont know whether they are coming or going, its too busy, hot food is often cold, coffee is ridiculous as only 1 machine for 1000 people...last year they ahd 2 resturants open for breakfast - this was far better
quality of staff- either exception or awful very few in between, but majority exceptional
housekeeping - very shakey - beds not made till 5pm and cleaning was debateable
those are my only thoughts but i stress i love this place and will be back!
July 25, 2014
Rated 4 out of 5 by Sweden70 Hotel with great potential
A very nice resort with great pools and a fantastic gym. The staff was extremely good. The only negative was the slow wi-fi and the prices in the restaurants. The temperature was too high to play golf this week but I would like to come back in the future.
July 29, 2014
Rated 4 out of 5 by kpm1 Close to perfection
The charge for the Wi Fi, creates negative opinion. Food should be with more alternatives. Room service, may be due of lack of personel, is with delay
July 29, 2014
Rated 4 out of 5 by Maria1960 Great resort for relaxing
Pleased with the comfort and view, good service.
July 29, 2014
Rated 4 out of 5 by Jacob58 High level design hotel
Hotel with good interior design, high quality furniture and light objects. Excellent rooms, private pool is real bonus. Nice quiet beach. Great golfcourses, challeging and magnificant views.
July 28, 2014