Rated 2 out of 5 by James67 Amazing location but...
This is an amazing place that looks just a little bit better than the "too good to be true" pictures on the web site. The rooms are great and every place you look at you see beauty. One thing that will stay with me forever is the huge scented garden (the whole property actually).
The kids facilities (cocoon for small children and sandcastle for older ones) are every bit as good as the ads.
Unfortunately, this is somewhat spoiled by two serious issues: restaurants and service. The dinner options are very limited. We tried them all. You get the choice between overpriced bad italian, overpriced average libanese, an average greek place, a good value for money souvlaki place, and an exquisite but very pricy asian fusion place. Except if you can just live on the (really excellent) breakfasts and (delicious) icecream.
A lot of issues with service. A couple of highlights: turning down service at 10:30 pm (great with sleeping kids), people getting in your room without knocking (twice), 10 minutes wait on average for a cup of tea at breakfast...
In general the staff is willing and friendly but lack experience and supervision.
I hope that the hotel will get this sorted out as it is really a wonderful place.
July 4, 2012
Rated 2 out of 5 by vanessa40 This hotel is in a great location and the property is beautiful
This is one of the most beautiful resorts in Greece and the hotel location is ideal. Great nature and sea with plenty to experience and enjoy.
The rooms, pools, fitness centres, spa and general facilities are excellent.
Perhaps because this is a newly opened property, service has teething problems on all levels. Staff is generally keen to try and offer good service and please the guests.
The restaurants are many in number but very pricey with very average food.
June 21, 2012
Rated 3 out of 5 by dreamer Great marketing not followed by proper services
I'd love to come back next year in the same beautiful place and find out that you don't have to wait half an hour in the reception hall for the concierge to come up from his deserved pause; I'd like to finally have my first lesson of kite surfing without waiting one full hour for the not showing up teacher; I'd like to find a clean table for breakfast; I'd like to be served by trained personnel in the nice restaurants, I'd like to see that yesterday's used towels are already removed from the sun beds on the beach when I show up at 10h00, I'd like...
September 2, 2012
Rated 3 out of 5 by Antonis54 Second time worse
This year was our second vacation at Romanos. Last year I was really excited about the hotel, although we have been there in August and the hotel was full. This year we booked a better room, an infinity one. Unfortunately, the experience this year was worse than the previous one.
Upon we arrived, the welcome drink, although served to other guests checking-in at the same time was forgotten despite being a repeat and a Starwood Preferred Guest..
The first night we reserved a table at "Eleon" restaurant and we ordered fish. The fish was charged at 100 Euros/kilo for sea bream (overpriced comparing to the most expensive fish restaurants in Athens), and to our disappointment the fish was overcooked and dried.
The breakfast buffet was poorer than last year.
On the beach the ringer for waiter service has been removed from the umbrellas. It should be pointed out that the beach staff was really trying hard.
Another night we had our dinner in "Flame". The surrounding and the view were beautiful. We ordered a drink and one was served with a fly in it! The waiter offered the excuse that there a lot of insects this year and took it away to bring a another? glass, instead of bringing the replacement drink first and then removing the soiled one.
While we were trying to enjoy our dinner, kids we running all over the place, shouting some times really next to us, bumping on our chairs while they were playing around. The situation was so annoying we left asap without having a desert or a drink. When you pay Euros 150 for a dinner, it is not something that you can accept. When this was pointed out to the restaurant’s staff they just asked what could they have done!!.
Also in the "Taverna" (former OMEGA) the tables for two persons were really cramped, and the food was far below expectations and overpriced. The same situation with children playing chase around the tables occurred again with the same response as in the Flame! In addition some of the staff should be better trained and more professional.
Overall the staff (except of the above remarks) was very polite.
There were a lot of mosquitoes that caused infections on the bitten parts.
Concluding, Romanos top execs should review their policies if they wan to continue claiming 5-star service which is by far inferior to the service experienced in 5-star resorts abroad like in the Maldives and the Seychelles and better visit those places to learn by example.
August 17, 2013
Rated 5 out of 5 by sollyy Gorgeous stay
Me and family enjoyed the Resort very much.
The property is beautiful and well kept in every way.
The right balance between luxury & simplicity.
Costa Navarino is a perfect getaway address.
Landscape, design and features are outstanding and views are breathtaking.
The staff very helpful and friendly.
Reception staff were extremely attentive.
Suite upgrade given very very nice.
Aqua Park and Recreation Area are fun-tastic for families. Real paradise for kids.
In case, Cocoon and Sandcastle are available for kids activities ( wow !!).
About F&B. Breakfast buffet very good with many choices.More fruit will be appreciated.
Here, things to do are numerous, to name something:
Cooking lessons and olives experience ( olives here are named to be best in the world....)
On water and underwater moments..
Art tour & natura hall
Golf, SPA, hiking and biking
Beach: service, loungers, F&B are ok..in my opinion I will add a small playground on the
Overall my impression is about a fantastic stay .
Congrats to GM & staff.
Very well done.
July 15, 2013
Rated 5 out of 5 Grounded Paradisae in Greece
After all...Costa navarino and particularly Romanos is a resort full of facilities luxury and a natural touch.Excellent exterior ...large gardens and pools.As regards the infinity rooms it would be ideal to say thah they combine comfort and luxury in a modern way.
The only flaw is the lack of glass shower in front of the bath looking to the king bed.That's why was leaking to the floor while i was taking a bath.
September 19, 2012
Rated 5 out of 5 by Sandy13 Unforgettable experience guaranteed!
Me and my partner enjoyed the resort very much. Costa Navarino is outstanding in terms of landscape, design, features and services.
Furthermore the area of Messinia is unspoilt and the scenery is very attractive. The GM and his hotel team have assured their attention to make our stay most enjoyable.
June 15, 2013
Rated 5 out of 5 by Alex007 This hotel is a paradise
This hotel is uniquely organized to present the true and lovely characteristics of the countryside and the people who live in it. A lot of attention has been given to detail, to ensure that the customers enjoy throughout their stay the luxury they are looking for. Exceptional set-up and excellent end result!
October 23, 2011