Rated 5 out of 5 by ATLien New hotel next to wetland park
When we stayed at this hotel, it seem to be still very new. Hence, all rooms and facilities were in excellent condition. The Sheraton Hangzhou Wetland Park had some of the most tastefully decorated rooms I have seen at Sheraton hotel were especially the bathroom was nice. Staff was very friendly and catered to all our needs.
The hotel is located quite some distance from the city center, which can be reached by taxi. At the same time, one can reach one of the major attractions of Hangzhou (the Xixi National Wetland Park) within minutes.
February 1, 2014
Rated 5 out of 5 by GerC World Class Hotel
This wonderfully relaxing place was a welcome relief on a hectic business trip.
The impeccably designed hotel was matched by the professionalism and hospitality of the staff.
Food and location were also outstanding.
June 25, 2012
Rated 4 out of 5 by lcpteck Comfortable and peaceful
Took a taxi from the Hangzhou train station and was led to the front desk for check-in. As previous reviewers mentioned, Club lounge access was extended to SPG Gold members as well. This was indeed true as informed by the Front desk staff. The lobby is pretty wide with the concierge on one end while the front desk reception on the other. While waiting in the lobby for a taxi or otherwise, you can lounge around in the sofa seats in the middle.
Room 4096 came with an open bathroom concept and an outside balcony with a garden view. Sliding doors to close off the bathroom were available if you're not staying alone. Room lighting gave a cozy feeling of your surroundings.
Club lounge was on the 5th floor with an outside balcony facing a garden. There were at least 5 hot dishes in addition to appetizers, sandwiches, desserts, and beverages. Ate both my breakfast & dinner here. Shina spa opens quite late and the gym access is apparently 24 hours. Haven't had a chance to try the lobby lounge but there was a singer performing so that really adds a nice touch.
The attitude of the staff here are wonderful and it really makes all the difference. So two thumbs up for both the hardware and software. d(^_^)b Do take note the location is further away to the XiXi Wetlands, so you'll need a taxi to take you to the West Lake or anywhere else for that matter.
June 30, 2013
Rated 5 out of 5 by Jase Exemplary Hospitality
My partner and I have stayed at this property twice in the past fortnight. On each occasion, we have had very positive experiences in the Club Lounge, restaurant, Reception, door staff and exercise facilities.
However, this past week, we experienced exemplary assistance from one of the management team, Ms Wardrop, and a colleague in the Business Centre, Ms Zhang. I had faxed some information to Shanghai to secure a flight booking, but when the company rang me to explain that they hadn't received the fax, Ms Wardrop and Ms Zhang made the efforts to check if the fax had been sent, which it had. They also allowed me to use the Business Centre for an extended period of time to ring the freephone number in Shanghai to try to resolve the issue with the travel company whilst both Ms Wardrop and Ms Zhang made scans of my documentation to attach to an Email. In the end, the other company realised that they hadn't done what they needed to have done, and that issue is resolved. What remains in my memory from that afternoon was the assistance given to me by these two members of staff--not as a 'customer', but they made me feel as if they recognised my predicament and were doing what they could to help another person.
After having expressed my gratitude to the General Manager, I received a warm and personalised response, which also makes me feel as if my opinion and feedback is valued.
November 26, 2012
Rated 5 out of 5 by JDPRC Would highly recommend a stay at the hotel if going to HZ for a break.
Very nice hotel and convenient location, very close to the Xixi Wetlands area, and also not too far from Hangzhou City centre.
The staff are really great (particularly the front desk) and a credit to the Sheraton/Starwood group. You sense the pride of working at the hotel and real sincerity in any assistance given. Hope the team will continue to be developed at the hotel and staff be rewarded appropriately.
Only very small point I’d raise would be a slightly disjointed/slightly panicky service in Yue Restaurant that impacted a little on the dining experience. BUT the food was excellent and totally made up for it!
Would highly recommend a stay at the hotel if going to HZ for a break.
September 25, 2012
Rated 4 out of 5 by Brian1188 Nice hotel for weekend getaway.
Sheraton Hangzhou has been a favorite SPG property for weekends since its opening. It is located more secluded which allows solitude away from the often overcrowding in most parts of China. As a longtime guest, I received my usual upgrade as a recognition of SPG status. Room is great except from the noise from guests roaming the gardens as a lower level room. Cabs remain elusive but with well timed departure and buffer allocation, can be managed.
December 18, 2013
Rated 4 out of 5 by lifeventure New Hotel and Excellent Concierge
We booked only one night here but were pleasantly surprised by this new hotel's concierge (Chris) and decided to spend another night at this beautiful city. Although this new facility's hardware and software (service) are not perfect, we are very much impressed by Chris of Concierge and his team. He booked two last-minute show tickets for us before we even checked in, arranged our transporation for two days plus railway tickets back to Shanghai. We are grateful to his extra effort and professional attention to every details of our travel and stay needs.
Nevertheless, the breakfast team was not up to our standard. Though they try to be helpful, some Chinese servers are not trying to please guests but just doing their 8-5 jobs.
April 1, 2012
Rated 4 out of 5 by steve fabulous environment
nature xixi wetland, escape from city, peaceful garden, friendly staff. Thanks to Johnson from client relation for helping me to sort our room facility. need more training to the staffs in restaurants.
overall, highly recommended for family
January 1, 2014
Rated 5 out of 5 by mavrukin Thank you Kirk!
I wanted to personally thank Kirk who found a way to get me Kosher food all the way from Shanghai. This was a very pleasant and unexpected quality of service. You did a great job Kirk!
December 22, 2013
Rated 5 out of 5 by Bhushi Awesome
I happened to drop in at Sheraton Xixi during the Chinese Golden Week Holidays...which is one of the busiest seasons in PR China and a logistic and check-in/ out nightmares.
I was amazed by the swift reception as well the responsive staff at all times and enjoyed my time in peace & comfort.
Buffet Dinner could be improved a bit as i found very few poultry options.
Nevertheless a nice awesome experience.
October 28, 2013
Rated 1 out of 5 by GarytheGlobalTraveler Can you believe
This facility has opened too early. Imagine my surprise when I went looking for the gym (trying to follow the signs), and instead was taken to the restaurant by staff trying to be helpful. It turns out there is no gym yet. It seems absurd for a "resort" to open without a gym, or even a few machines and weights thrown into a room. The food selection at the breakfast buffet was also very disappointing and the restaurants generally close too early at night.
February 14, 2012
Rated 5 out of 5 by BlackSheepDaddy Our First Anniversary
We would like to express our most sincere thanks for everything you had done for us: the 11 red roses, the greeting card and the traditional Chinese marriage bed……all these gave us lifelong memories that we will always cherish.
This is definitely a breathtaking resort with considerate staffs, nice food and typical Chinese garden view. We will recommend this resort to friends and re-visit for sure.
June 8, 2012
Rated 5 out of 5 Professional service and hospitality
In early June, our company chose this hotel for our summer party, and I met some troubles when checked-in. But the hotel management team gave me a quick / positive response what made me choose this hotel again in Aug for my own vacation.
This time, I really had a relaxing weekend here, not only for the good view of wetland, but also for Sheraton’s professional service. I can feel their great improvement & the always hospitality from each hotel staff.
I like the spacious balcony in my room, from where I can overlook the wetland. Also this hotel provides a free shuttle bus to wetland.
But a thing deeply impressed on me is that: when I had breakfast at 1st floor restaurant, I saw a foreign waiter was cleaning a milk-soiled chair, I thought he has cleaned up already, but he still has it checked under light. Then he insisted to change this chair. I think it’s a professional service for all guests.
August 21, 2012
Rated 5 out of 5 by WF789 Very Nice Property
This property is a little over a year old and they did a really good job with it. It's by the Wetland Reserve Park so it's nice and quiet. You hear bird chirping, not cars and horns. The building is very tasteful and decoration is East meets West. I think every room has a balcony. I had a tv inside my restroom mirror. The property is large and spacious. I really like this property.
April 28, 2013
Rated 5 out of 5 by Bjgyt Brilliant Executive Lounge Service in a nice resort
A nice resort in HZ wetland park, good environment, but it is a pity for me to not have too much time to enjoy the leisure facility and environment due to I stayed here for business purpose.
However, the warm and sweet service provided by executive lounge that really helpful for me. Thanks for your kindness, Ellen, Emma, Gigi and Pinky.
See you again in short future.
July 18, 2013
Rated 4 out of 5 by CYANCHAN GREATEST RESORT IN MID CHINA
NICE AND CLEAN ROOM... CLOSE TO SCENIC SPOT. WHAT ELSE DO U EXPECT?
January 8, 2012
Rated 4 out of 5 by Dreamz Great hotel, even greater for SPG gold members
I was really impressed with this hotel stay.
The check in was fast and fuss-free and everything was settled in a matter of minutes. The hotel room was great. Special mention to the sofa on the balcony. Great to lie and read a book and appreciate the sunset.
This is the only SPG hotel where gold members get to utilize the lounge as well, which totally makes sense as the place is rather out of the way and there are not many people anyway. Hence we could fully enjoy the facilities of the place. I have to say it is one of the few SPG places where I really felt like a valued member.
The hotel is near a cinema which we did not realize till the last day, so if anybody is interested to catch a movie, it is only 5 mins away.
If there was anything negative about the trip, it would be the distance we had to walk to the swimming pool. Swimming pool was in the basement and we had to walk across the whole hotel there, passing the main lobby in the process in our swimming gear which was a little embarrassing. Also, the jacuzzi in both pools were spoilt which was weird given that this hotel is so new.
Another minute detail was the service at the buffet is a little wanting. We were usually the last people there for breakfast so the service staff was a little impatient with us as they were about to clear up the place for lunch.
Overall, definitely a great place to rest and relax. Will definitely visit again if given the chance.
March 25, 2013
Rated 4 out of 5 by lifeadventurelove Good hardware, distinct location (removed from West lake), service in progress.
Conclusion: Good hardware, distinct location (removed from West lake), service in progress. On an absolute basis - Excellent (for a SPG level 4) ; on a relative scale compared to other Hangzhou properties - Very good (only because it is located on Xixi wetland park, not West Lake)
This stay: Two nights. I was upgraded to Superior Suite on the second floor. As it is new, everything worked perfectly: A/V system, lights, water, doors, air flow. March in Hangzhou was still cold so I asked for an electric heater which promptly came. (i can't sleep with air heating). Overall design (of hotel and room) is modern and clean (i really like Sheraton's newest Asian properties - they are chic and modern without going overboard - I believe they are distinctly differently from the old Sheratons), furniture was functional and high grade (for SPG level 4). Bedding was average Sheraton (not heavenly bed like Westin and above, but again, this is level 4). Breakfast spread ok, not exceptional, but average to above average.
Pros: Excellent facilities. Good design, comfortable rooms, furniture, bathroom, balcony, A/V system. It's new and modern. Opened in 2012-end I believe.
Considerations: Transportation. Because the property is located in Xixi wetland park, there are not many taxis around the area. And Hangzhou (in my opinion), has very limited amount of taxis (thus the flourishing of the black taxi in the city center). For those two reasons, I had to wait approximately 20 minutes to 1 hour everytime I wanted to take a taxi and go into the city center. This is a real problem. Big problem. Accordingly I had discussion regarding this with Guest relation manager. He told me that the hotel recognizes this issue, but given that Hangzhou's taxi issue and that they are a bit removed from city center, it's unavoidable. My suggestion - offer a shuttle bus to (i) Hangzhou train station (ii) West Lake (one or two drop off locations) - other SPG properties offer this - otherwise this problem will persist. I really do hope they solve this transportation, as it will make the experience even better. As for the property's location, although it's not West Lake area, Xixi Wetland Park is also very beautiful and peaceful. However, be warned that it takes from 20mintues to 40 minutes (in traffic) to West Lake.
About Me: East Asian Male. Based in Hong Kong. Travel 100 - 150 nights per year on business and personal (mostly around Asia). SPG Platinum 75.
April 6, 2013