Rated 5 out of 5 by ATLien New hotel next to wetland park
When we stayed at this hotel, it seem to be still very new. Hence, all rooms and facilities were in excellent condition. The Sheraton Hangzhou Wetland Park had some of the most tastefully decorated rooms I have seen at Sheraton hotel were especially the bathroom was nice. Staff was very friendly and catered to all our needs.
The hotel is located quite some distance from the city center, which can be reached by taxi. At the same time, one can reach one of the major attractions of Hangzhou (the Xixi National Wetland Park) within minutes.
1. Februar 2014
Rated 5 out of 5 by mavrukin Thank you Kirk!
I wanted to personally thank Kirk who found a way to get me Kosher food all the way from Shanghai. This was a very pleasant and unexpected quality of service. You did a great job Kirk!
22. Dezember 2013
Rated 5 out of 5 by Bhushi Awesome
I happened to drop in at Sheraton Xixi during the Chinese Golden Week Holidays...which is one of the busiest seasons in PR China and a logistic and check-in/ out nightmares.
I was amazed by the swift reception as well the responsive staff at all times and enjoyed my time in peace & comfort.
Buffet Dinner could be improved a bit as i found very few poultry options.
Nevertheless a nice awesome experience.
28. Oktober 2013
Rated 5 out of 5 by Bjgyt Brilliant Executive Lounge Service in a nice resort
A nice resort in HZ wetland park, good environment, but it is a pity for me to not have too much time to enjoy the leisure facility and environment due to I stayed here for business purpose.
However, the warm and sweet service provided by executive lounge that really helpful for me. Thanks for your kindness, Ellen, Emma, Gigi and Pinky.
See you again in short future.
18. Juli 2013
Rated 5 out of 5 by WF789 Very Nice Property
This property is a little over a year old and they did a really good job with it. It's by the Wetland Reserve Park so it's nice and quiet. You hear bird chirping, not cars and horns. The building is very tasteful and decoration is East meets West. I think every room has a balcony. I had a tv inside my restroom mirror. The property is large and spacious. I really like this property.
28. April 2013
Rated 5 out of 5 by Jase Exemplary Hospitality
My partner and I have stayed at this property twice in the past fortnight. On each occasion, we have had very positive experiences in the Club Lounge, restaurant, Reception, door staff and exercise facilities.
However, this past week, we experienced exemplary assistance from one of the management team, Ms Wardrop, and a colleague in the Business Centre, Ms Zhang. I had faxed some information to Shanghai to secure a flight booking, but when the company rang me to explain that they hadn't received the fax, Ms Wardrop and Ms Zhang made the efforts to check if the fax had been sent, which it had. They also allowed me to use the Business Centre for an extended period of time to ring the freephone number in Shanghai to try to resolve the issue with the travel company whilst both Ms Wardrop and Ms Zhang made scans of my documentation to attach to an Email. In the end, the other company realised that they hadn't done what they needed to have done, and that issue is resolved. What remains in my memory from that afternoon was the assistance given to me by these two members of staff--not as a 'customer', but they made me feel as if they recognised my predicament and were doing what they could to help another person.
After having expressed my gratitude to the General Manager, I received a warm and personalised response, which also makes me feel as if my opinion and feedback is valued.
26. November 2012
Rated 5 out of 5 by JDPRC Would highly recommend a stay at the hotel if going to HZ for a break.
Very nice hotel and convenient location, very close to the Xixi Wetlands area, and also not too far from Hangzhou City centre.
The staff are really great (particularly the front desk) and a credit to the Sheraton/Starwood group. You sense the pride of working at the hotel and real sincerity in any assistance given. Hope the team will continue to be developed at the hotel and staff be rewarded appropriately.
Only very small point I’d raise would be a slightly disjointed/slightly panicky service in Yue Restaurant that impacted a little on the dining experience. BUT the food was excellent and totally made up for it!
Would highly recommend a stay at the hotel if going to HZ for a break.
25. September 2012
Rated 5 out of 5 Professional service and hospitality
In early June, our company chose this hotel for our summer party, and I met some troubles when checked-in. But the hotel management team gave me a quick / positive response what made me choose this hotel again in Aug for my own vacation.
This time, I really had a relaxing weekend here, not only for the good view of wetland, but also for Sheraton’s professional service. I can feel their great improvement & the always hospitality from each hotel staff.
I like the spacious balcony in my room, from where I can overlook the wetland. Also this hotel provides a free shuttle bus to wetland.
But a thing deeply impressed on me is that: when I had breakfast at 1st floor restaurant, I saw a foreign waiter was cleaning a milk-soiled chair, I thought he has cleaned up already, but he still has it checked under light. Then he insisted to change this chair. I think it’s a professional service for all guests.
21. August 2012