Rated 4 out of 5 by Tiger2000 Nice hotel, exceptional Club Lounge staffs
As a Platinum SPG member, I always have high expectations when it comes to the hotel guest services. This is a very nice hotel; and I had a very comfortable stay. The overall rating of 4 is because I believe there is always improvement that can be made.
However, 2 groups of hotel staffs were exceptional, and I want to specially recognize them; first, the entire Club Lounge team: Johnson, Regina, Jessie, Nicole, Cuca, Gina, Happy, Victoria, Ada, Rachel; second, the Shine SPA staff, 小蝶. They have provided outstanding services during my stay.
July 17, 2014
Rated 5 out of 5 by calvin111 Hotel is great
front desk staff are helpful
July 18, 2014
Rated 4 out of 5 by Redclaw Good Chinese food (Yue) and comfortable beds
Service is not top notch.
Room is relatively new and very comfortable. And Yue (their Chinese restaurants) offers excellent Chinese food at reasonable prices.
July 6, 2014
Rated 5 out of 5 by Jackywu so nice executive club staff
Good, comfortable, nice smile especially at the executive club staff(Regina,Jessie )
July 5, 2014
Rated 4 out of 5 by QinLing No SPG Gold Member Treatment
No fruits in the room for the gold member. When complain to the front desk when checkout, no apologise from the staff.
June 24, 2014
Rated 3 out of 5 by Jezz Helpful staff
The hotel was newly opened when I visited. The concierge guys were great at helping me book train tickets and dealing with my queries.
The lounge was not open when I visited. The breakfast buffet was great and there was a lot of variety available.The food served in the restaurant for dinner was of poor quality and did not resemble what was stated on the menu. Staples like vegetable curry and pasta are not difficult dishes to cook and therefore we were very disappointed when the chef failed to deliver.
A good hotel for the business traveller so long as you eat outside the hotel.
December 28, 2011
Rated 5 out of 5 by kwame very comfortable hotel
well spg recognition,excellent happy hour and breakfast
April 20, 2014
Rated 5 out of 5 by Changi111 Excellent relaxing environment
Great environment, location is 'greens in a busy city. Nearby restaurants available although the hotel serves food too.
June 3, 2014