Rated 4.5 out of 5 by 176
Rated 5 out of 5 by yanchengchris The hotel has great facility and staff
All staffs are very professional and nice-manner to me. Especially reception and executive club staff。 The room service is also kind and patient to provide the help for me.
April 26, 2015
Rated 4 out of 5 by Papaye Nice hotel
very nice location
A little bit far from the city center and from the airport
Rooms are very big, very nice
April 5, 2015
Rated 4 out of 5 by flyingpanda Room is great but the light is too dim
I was checked in to a club room at 4th floor. The facilities were great but the light was so dim that I even could not read documents while sitting at the desk. Definitely not a suitable setting for business travelers.
There were only limited choices available at the club lounge for breakfast. Should go directly to the restaurant at the first floor.
March 15, 2015
Rated 5 out of 5 by ThePrincessANDThePea If you have to be in Hangzhou then this is the place to stay
This hotel made you feel like you were a world away from the smog and drizzle outside. My only complaint would be that the staff did not speak good english
December 12, 2014
Rated 5 out of 5 by Grace11 Great experience
great environment and excellent services
December 7, 2014
Rated 5 out of 5 by GlobalTravel08 One of my favorite hotels
As a SPG member staying 180 nights a year, this is one of my favorite hotels. It blends well with Sheraton service with Hangzhou culture. Every part of oration is excellent. The building and room is wonderful. Strongly recommend.
November 26, 2014
Rated 4 out of 5 by kaosheng Great hotel but far from anywhere
1) Service & SPG recognition : Great service and SPG recognition. Thanks for the upgraded to executive room.
2) Location : If you are looking for a getaway trip far away from downtown and the crowd, this is a good hotel with decent location; otherwise you wont find much here.
3) Lounge : Happy hr food is just ok. Not enough variety and the taste is average.
November 24, 2014
Rated 5 out of 5 by Larry8868 Hotel is comfortable, service is great
Staffs are very good with smiles all the time. Feel like home to me.
November 20, 2014