Rated 3 out of 5 by TravelProducer726 Bit of a disappointment, especially service
As an SPG Gold member and a frequent visitor to the Westin family of hotels, I anticipated an easy, comfortable stay at the Ft. Lauderdale Westin Resort. While the interior more or less holds its own in terms of the Westin brand, the hotel exterior (including the pool area) is very dated and drab. Regarding the pool deck itself, the lounge chairs feel ancient, with torn fabric and a very uncomfortable design. The food options at the pool are all delivered in to-go containers with plastic utensils inside a plastic bag, which is beyond comprehension and really very low-rent given the room prices and the overall "resort" aspect the hotel is going for. The front desk staff, with a few exceptions, needs some customer service retraining, and was unable to supply basic information such as whether or not the room service lunch menu is served at the pool (it is), and whether you can get breakfast at the pool (you can't.) Requests for a late check out were met with an attitude by several members of the staff. Room service took an unacceptably long time, and the room had a slightly shabby appearance and musty smell. What the hotel has going for it: fantastic location across from the beach; some of the nicest pool staff I've ever encountered; competent and friendly valet team; a real Starbucks downstairs with a gorgeous beach view. I don't anticipate my family staying here again, and sadly my idea that all Westins provide a base level of quality, and most importantly customer service, has now been tarnished.
December 17, 2014
Rated 1 out of 5 by Maryland14 Hotel Needs Updating
I travel frequently for work and leisure and am an SPG Gold member. I booked this hotel thinking it was a nice beachfront resort. I found out quickly that it is an old hotel that is run down and the staff are not accommodating at all. When we checked in to our room the toilet was very slow to flush. We called to have it serviced and someone came with a plunger and said there was nothing else he could do, call back after 1pm the next day. I had to call 4 more times the next day to get someone to fix it. When we came back to the room from the pool at the end of the day it was still broken. I called again and was told that we would have to move rooms since the issue would take a while to fix. Nobody told us this! I had to call repeatedly to find this out. We moved rooms then our room key wouldn't work. Nobody cared and I was told the manager would call us to make sure everything was ok but he never did. I also did not receive free wifi as I was supposed to as a Gold member.
The bellman and pool staff were friendly. That's about all I can say about this property.
I will never stay at this property again and do not recommend it.
January 24, 2015
Rated 2 out of 5 by Bevieb Staff excellent
Stayed on the 7th floor with SPG points for 2 days and paid for 3rd room was not worth 300 dollars night even though on the beach. Carpets need to be replaced,highly stained no need for this with steam machines so available. Should also have adult time for pool,1st day no lounge chairs available at pool or on the beach.Thank goodness for the trolley so we could go to more affordable places to eat.
January 22, 2015
Rated 4 out of 5 by Jack36 THE GOOD AND THE BAD
LET ME BEGIN BY SAYING THAT OUR OVERALL EXPERIENCE WAS GOOD. THE STAFF IS EXCELLENT, BEGINNING WITH THE FRONT DESK MANAGER CHRIS WHO WAS ALWAYS ACCOMMODATING TO OUR SPECIAL REQUESTS. LIKEWISE, KUDOS TO THE BEACH SUPERVISOR JOHNNY AND THE POOL STAFF, ESPECIALLY, JACKSENE AND KEVIN. THEY ALWAYS MAINTAINED A POSITIVE GUEST FRIENDLY DEMEANOR UNDER TRYING CIRCUMSTANCES OF LIMITED LOUNGES AND AN OVERFLOW OF GUESTS. THE PARKING VALETS WERE EQUALLY POLITE AND HELPFUL.
THE RESORT NEEDS TO DO SOMETHING ABOUT THE POOL AND BEACH LOUNGES. TOO FEW,! ON A DAILY BASIS, GUESTS WERE UPSET WHEN THEY FOUND OUT THAT THERE WERE NO LOUNGES . YOU NEEDED TO GET TO THE POOL BY 7:30 AM TO RESERVE A LOUNGE. ALSO, THE MATS FOR THE LOUNGES AT THE POOL WERE VIRTUALLY USELESS AS THE LOUNGES WERE HARD AS A BOARD.
ALSO, GIVEN THE LARGE NUMBER OF GUESTS FOR THE WINTER BREAK, THERE WAS A NEED FOR MORE WAITRESSES AT THE POOL SIDE RESTAURANT. ONE DAY AT THE POOL THERE WERE NO TOWELS UNTIL 9:30 AM, UNACCEPTABLE.!
WE REQUESTED NIGHTLY TURN DOWN SERVICE SEVERAL TIMES AND IT WAS ONLY DONE TWO NIGHTS OUT OF SEVEN.
FIX THE ISSUES ABOVE AND THE RESORT WILL BE AN EXCELLENT VALUE IN TERMS OF COST AND SERVICE.
January 3, 2015
Rated 1 out of 5 by FMTP91 Calling this hotel a resort is an exaggeration
Hotel is completely understaffed in all dimensions. Long lines at check-in and check-out, service in restaurant is extremely slow, valet is very slow, and our rooms were not cleaned until after 5pm every day of our stay.
The number of rooms in the hotel far exceeds the facilities available. Limited pool area/chairs that were completely filled by 7am each day. The lobby is small and crowded. The carpet in the north Tower hallways is discolored and needs to be replaced.
On the plus side, the hotel is located right across the street from the beach. But the hotel skybridge elevator was out during our stay.
One of my most disappointing stays at a Starwood property.
December 31, 2014
Rated 1 out of 5 by Eddie44 BAD POLICIES IN PLACE!!!!!!!!
my family and i planned this vacation back in January of this year, we booked 2 lanai style rooms next to each other and recieved confirmation about our reservation, we then call ed 2 days prior to arriving and confirmed our reservation. the lady once again from the hotel confirmed that our lanai rooms will be ready. we went to check in and they gave our rooms away and told us sorry hotel policies let us overbook your room. never going back and im a starwoods member. i am also going to email corporate!!!!!!
May 2, 2012
Rated 3 out of 5 by Spggod Chris the manager is terrible
Won't stay here again Because of his unprofessionalism.
January 22, 2015
Rated 5 out of 5 by LFPIII Greeted & Treated Great
It started with Valet they were great. Fernando at check-in was very welcoming. Alin the front desk assistant manager is an exceptional gentleman, he went out of his way to make sure that I was pleased with the hotels services. He also reached out to me after checkout to make sure all was well. Thanks to you all.
January 21, 2015