Rated 5 out of 5 by TomMontreal Outstanding luxury hotel
Thank you again for your professionalism during our stay. We really appreciated the quality of facilities and food. We definitely go back there whenever we have the chance.
ps : sorry I wasn't able to answer the survey sent by spg...
August 19, 2014
Rated 5 out of 5 by Marbear329 Cleanliness
This hotel is so clean we felt like we could actually walk without our shoes. We travel frequently and our room was one of the cleanest we have ever seen Actually the entire hotel is extremely clean. We dined in the the marsh tavern and were beyond pleased with the cleanliness and professionalism of the staff who served us. Your chefs are beyond reproach. The cuisine they produed is at the level of that produced by french chefs. We will be returning in april. We can not wait you have all gone above and beyond. There is not a single thing we could expect you to do better. Thank you so so much for an amazing weekend. We will be back . . . Soon
April 3, 2014
Rated 4 out of 5 by visit1 spa
Very nice resort in a charming location. SPA is ok but when we arrived on Friday and for all week-end the SPA center had no hot tub! (broken!). I was disapointed specially when you look at the hotel picture and you see the nice view from hottub..!
November 29, 2011
Rated 5 out of 5 by Equinox2014 Love the Equinox - just improve the wifi!
Staff, hotel, room - all 5 stars. My only "complaint" is to improve the guest wifi. It is complimentary (thank you), but not very reliable, often drops and very slow.
February 23, 2014
Rated 3 out of 5 by Fred55 Can't keep up standards when hotel is full
Hall noise was unbelievable this was the second time we had this happen, also the hot was gross when it was opened in the morning I was at the spa at 7 am. Room 319 bath had misplaced ceiling tiles
February 25, 2013
Rated 5 out of 5 Excellent
Concierge and staff were awesome. The concierge helped to setup tickets to a show for us, moved around our reservations, and remembered my name when we saw them. All 3 were great. Utilize them!
July 19, 2012
Rated 5 out of 5 by Wizard18 Relaxation Personified!!!
Our stay at the Equinox was the most comfortable, pleasurable , relaxing and therapeutic experience we've ever had!!! We are looking forward to a return visit soon!
November 7, 2013
Rated 2 out of 5 by Ted67 the hotel needs inprovement
We arrived for early check in and were informed our room would be ready in an hour or two. We went shopping and returned 3 + hours later to find out we were to wait another hour or two. since they were still cleaning our room. We find this hard to comprehend since others were being checked in. Next, after our first night we had to call house keeping around 4 - 4:30 to clean our room. No excuses this time, we had to sit in our room and wait until our bathroom was cleaned and for fresh towels. The bath room was nice however the shower leaked and many towels were used so we would not slip by the sink. The staff was great and very accommodating.
August 27, 2013
Rated 4 out of 5 by Coach1968 Hotel Great, Golf not so much
Stayed for a long weekend in early August 2014. The improvements are fantastic. Very neat and clean. Very friendly staff and very helpful. Would definitely come back any time. Pool was outstanding. Golf, however was very weak at best. For 145.00. I expect a quality course and a quality operation. The course was in "fair" shape. Three of the greens were in poor shape. Most of the tees were beat and not very level. The course itself is an accident waiting to happen. Tees and fairways way too close to each other on the front 9. We had to wait to hit often so as not to put others in range. The hole over the active road is another accident waiting to happen. Why not rearrange the par 5 so that it is a par 3 or 4. Why is the golf course associated with the hotel and there is no guest fee breaks. The back 9 was much better but for 145.00... very disappointing. Will NEVER play there again.
August 9, 2014
Rated 5 out of 5 by Amanda05 Wonderful Hospitality
We are sincerely grateful for our recent stay at the Equinox. We have had the opportunity to stay in several different places throughout the years, however none came close to comparing to the sincere hospitality that was given to us throughout our stay at the Equinox Inn. As soon as we walked in the front doors we felt welcomed and respected. Our sincere appreciation goes out to every staff member that made our vacation get away a stress free, relaxing experience that we will never forget. . We thank you once again for your hospitality and we will hands down recommend this establishment to several friends and family. Sincerely, Amanda and Chris
April 11, 2013
Rated 3 out of 5 by dida77 Nice but not worth the full price
I went with my husband and 3 year old son to enjoy a weekend together close to nature. We were lucky to book our stay on points as the night went for 600 usd during that time! For that much money, we were expecting something exceptional with select amenities and activities. The hotel was of a normal 3-4 star quality while everything onsite was extremely expensive: the restaurants, the spa and even the recommended activities. We do not mind paying a high price for a good quality but here everything was just average (the food, the swimming pool, the spa atmosphere and services, the children playroom, the farm tour,,,) and way too overpriced.
February 24, 2013
Rated 5 out of 5 by Henry1234 One of the best
I had been fortunate to stay in number of SPG properties world wide. The Equinox is one of the best.
August 16, 2014
Rated 5 out of 5 by Traveler311 Great hotel and excellent staff
This was our first time in Manchester VT and in this hotel. We loved the stay. The concierge (Mimi) was helping us booking the restaurants and theater before arrival. We enjoyed the restaurant in the hotel and in the neighborhood...all excellent and unique. No coffee machines in the rooms but a smarter idea where every morning was a free coffee/tea/hot chocolate bar.
Our room did not have a desk but a table was brought in for me and was a great solution.
The only issues we had was the noise from the floor above. we heard every step. I believe it was part of sleeping in such an old wood building...
Over all it was a great stay and hope to be back.
September 10, 2012
Rated 5 out of 5 by Books One of the classiest properties I've stayed in
My wife and I both agree that this hotel's staff was the nicest and most professional staff we've come across in all our years of travel. We have traveled the world and have stayed in great hotels but this one just made you feel like that they were thrilled to have you there. From the young man who met our car at the front of the hotel through the wait staff in the restaurants, housekeeping staff in the halls, the concierge desk and the person who checked us out.....nothing but profesionals!! The management at The Equinox should be proud of the group they have assembled
December 24, 2011
Rated 5 out of 5 by cwilkers Must be how it feels to be rich
This may be the best resort I have ever stayed in in my life. I honestly prefer new, modern buildings but this old plantation style resort really fits for that remote area.
The service was unbelievable! I am not rich, but trust me, the way they treated me and my family made me feel like we were millionaires or at least on par with the other wealthy looking guest. I should have named this review "Yes, Of Course, Absolutely". The response to any question I asked always started with one of those words.
The Falconry experience was amazing. To have a bird of prey fly to your arm at your command is a great experience to anyone that loves wild animals.
The steak was The Best Steak I ever had in my Life! I did not have high expectations. Honestly, I thought it was just going to be a regular steak that is very overpriced, like Ruth Chris. No, it was the best steak of my life hands down, especially w/ the 3 salts it was paired with. (FYI, I have not been to Morton's or Maestro's yet)
In conclusion, yes this place is expensive. However if I ever pay this kind of money for lodging and excursions, then this is exactly the type of service, food, and memories that I want to have.
I think enough time has passed for me to admit that I may have cried a little once we left the resort because I didn't think I would be treated that nice ever again or for a very long time.
December 13, 2013
Rated 5 out of 5 by Bigt4u610 Perfect getaway
5 star location situated in the middle of the Green Mountains!! Just a short drive or a relaxing walk to several nearby restaurants (Seasons is a MUST for dinner and Mulligan's Pub is only like two blocks away). Also, the Falcon bar at the resort is awesome after dark!! Staff are unbelievably friendly and helpful. The property is beautifully manicured and the Hotel itself is very clean and modernized despite the fact that it's a historic building. My only recommendation is that if you have a tough time walking you should consider the "complimentary" valet parking as the parking lot can be a bit of a walk depending on your room location.
September 9, 2012
Rated 1 out of 5 by RJ37 Missed the Mark of a 'Luxury resort'
We had a lovely room, in the very private Charles Orvis Inn (about 100 metres from the main Building. I didn’t request to be at a separate property and at first it was charming.
Unfortunately on our first evening we were awoken shortly after midnight by what appeared to be either cattle stampeding or furniture movers in the room above. Banging, dropping of large items and pulling of chairs went on for about 2 hours. For an Inn of historic beauty and construction there is the inevitable squeak and noise but I would have assumed thick padded carpeting to absorb sound but there appeared to be no sound insulation. In addition the toilet was intermittently leaking and therefore would start to refill about every 15 minutes. We finally turned the water valve off to conserve water loss and eliminate the sound, but had to manually turn on each time we wanted to use. I called in the morning and notified the front desk that the flapper and/or rubber gasket needed to be replaced as the water was leaking from the connection in the tank. They said they would fix, unfortunately they didn't and it continued the next night. They couldn't change rooms either due to being fully booked. Several other issues were not attended to so I can only assume they were overwhelmed sue to the resort being at capacity. Beware of lower floors and busy weekends!
All in all it was a very stressful stay and a resort I would not recommend to others.
December 19, 2011
Rated 5 out of 5 by Jcmstrat Great hotel with scenic beauty
Great hotel experience with superior and friendly service. Exceptionally clean and well kept facilities. High quality of food and great location in Vermont .
August 12, 2014
Rated 5 out of 5 by EB24 Luxurious Getaway With Wonderful Service!
The Equinox was the perfect location for a relaxing, stress-free weekend getaway! The hotel and grounds are absolutely beautiful, and you seriously cannot beat the service at this hotel. The staff were SO friendly and accommodating. The hotel will even drive you anywhere you want to go in Manchester for dinner so that you can enjoy a glass of wine without the worry of transportation!
You can also sit by any of the hotel's gorgeous fireplaces and enjoy a cup of tea or wine and cheese. The spa was wonderful, and heated pool and hot tub were great. The grounds are beautiful for a daytime hike. We seriously can't wait to come back!
April 1, 2014
Rated 2 out of 5 by bmwminirc10 Definately NOT a luxury collection
Went with my wife and baby for a ski vacation. Location was great. service ok spa was nice. So why only 2 stars?
The hallways are freezing, The pool and jaquizzi are also freezing. Bathrooms are not even up to a motel standard as theres mold on the walls toilets stained was pretty gross. They called me a day before departure asking if i would like to stay an extra day at a discounted rate which i declined. On the day of my checkout i requested spg gold 4pm checkout and they tell me they are fully booked. How is that possible if they offered me to stay an extra day. Not at all up to par with the spg standard i became accustomed to.
December 29, 2012
Rated 5 out of 5 by Chacha24 Attention to every detail
My husband and I and our 8 month old son spent five nights at the resort and had an amazing stay. One night,I told the waiter that I was in the mood for chocolate, and it turns out the Falcon Bar has an ENTIRE chocolates menu. The next day, we headed off to do some hiking, andone of the valet/bellboys asked if we would like some warm donuts for our drive. At breakfast, our waitress gave our baby a plush duckling, just because. Phenomenal service. Our only slight hiccup was our initial room placement because we were right by the central staircase and had noisy night owls above us. The next day, the staff moved us. We will be back!
August 27, 2012
Rated 5 out of 5 by AWu888 Unexpectedly wonderful....
I recently came back from a short trip to the Equinox with my wife and friends having won SPG moments auction packages did gave us the opportunity to sample some of the activities that make the resort a wonderful destination. Some of the activities that were excellent included the Land Rover experience and Manchester Hot Glass blowing. We also were able to sample all of the restaurants which were very good with the Chop House chef’s food being the most outstanding. I think that having gotten a taste of Vermont and the Equinox resort, it’s likely that return visits are in the future (based upon my budget of course). In the process, I also realized that I need to try and visit the resort during different times in the year so that I can partake of activities such as falconry, fly fishing, and skiing that were actually the activities I would have chosen over those I actually partook. Can’t wait to bring my boys as well after dispelling the notion that it wasn’t a family friendly resort (my friends that came along are lucky I found this out after I decided to leave my kids home this trip).
What really elevated my opinion of the hotel was the staff which was extremely friendly and helpful, and perhaps most importantly genuine. The valet and staff was readily available to drive us to nearby destinations at a moment’s notice always with complimentary service in nice vehicles (of course it’s always nice to tip), the concierges went out of their way to be helpful, the front desk was friendly and restaurant staff was also attentive. I actually arrived at the hotel with negative expectations, but was very surprisingly turned around due to a nearly flawless trip.
The Equinox is not the most updated of hotels, but recent renovations to my basic deluxe rooms made them very comfortable and adequate in all regards. I had the pleasure during the stay to appreciate some of the history and background behind the historic resort that many guests might not be aware of. This information was garnered through the General Manager Mr. Oneill and Gerry the Director of Sales and marketing. It is likely through their guidance and watchful eyes that the staff and hotel runs as efficiently as it does. Every time I turned around, Gerry was somewhere making sure everything was running smoothly. It almost got to the point where I was half expecting Gerry to be riding a Moose around Manchester just so that guests could be reassured that those moose signs on the road are validated. It’s been a long time since I have felt the need to write a thorough review of a hotel experience, but the atmosphere and vibe from the staff makes me appreciate this resorts well deserved inclusion in the Luxury Collection.
November 6, 2013
Rated 3 out of 5 by Anne Some rooms are in need of a facelift
Don't be fooled by the outside of this hotel. A much needed face lift is still needed in many of the guest rooms. I normally get a higher category room but this room was the deluxe room and the only one available when I booked. I believe it is the lowest category. As a platinum guest that travels the world and is well acquainted with starwoods properties they have a little work to do. The spa needs a new upgraded hot tub and more technicians with later hours for guests. The latest massage is 6pm! This is a disgrace! Most people want to enjoy a full day and have a massage later in the evening even 8pm would be a huge improvement.
February 4, 2013
Rated 5 out of 5 by BostonCouple Birthday Vacation
My partner and I took a long weekend to celebrate a birthday and an overdue vacation. The Equinox Hotel was an amazing experience and great pick. Under three hours from Boston we were there in no time, check-in was welcoming and a breeze. We used the pool everyday and enjoyed massages at the spa. Dinner at the Chophouse was unbelievable and our server made us feel right at home. Valet parking made getting out to see the beautiful landscapes effortless. This hotel has a rich history and is settled into an amazing state that is like no other. No matter what season it is you won't be disappointed.
June 17, 2014
Rated 5 out of 5 by Sher1 A wonderful weekend
My husband I came to the Equinox for a long weekend get-away and had a wonderful time!
August 11, 2014
Rated 2 out of 5 by modowns23 Disappointing visit for loyal patron
I have been a frequent quest at The Equinox, both personally and professionally over the past decade. I have always been thrilled with the venue, accomodations and service. This year, however, there seemed to be a distinctive change in the atmosphere and service at this historically lovely Inn. This trip was for an annual Sister's weekend. When we called to confirm our reservation we were told we had been upgraded to a luxury suite in the Charles Orvis House. When we checked in we proceed to this luxury suite to be first locked out of the house until a housekeeping person let us in and showed us to the elevator. We took the elevator to the third floor and then lugged all of our bags up a tiny stairway to a less than luxurious suite. The furnishings are completely utilitarian and sparse and the space is filled with awkward eaves. The staff completely oversold the room both on the phone and in person and didn't seem to care that we did not feel "upgraded". It took three phone calls and over three and half hours to get a room in the Inn cleaned for us. Between these three calls there was not one follow up phone call to give us an update or to show any understanding that we were feeling inconvenienced. In fact, they told us that they were busy helping other guests at the desk. The reason we weren't at the front desk was because we didn't have a key that would get us back in to the Charles Orvis House.Since we didn't know if we could get a room in the Inn, we didn't want to lug our things back down the stairs/elevator to only have to return there. Finally, we gathered our things and went to the front desk. We kindly asked for a status on our room and was told it was not ready. We then told the staff we would go to the Tavern to have a drink and to please let us know when the room was ready. Of course, no one ever came to tell us the room was ready so we finally ventured back to the desk to learn that our room was ready.By the way, we were supposed to be at Yoga during this time but had to cancel since we thought we had to move our things to another room. We went to our room and were pleased to find exactly what we had planned for all along. Throughout this entire time, there was never any recognition of our being inconvenienced. Perhaps our repectful tone and polite manner didn't serve us well as we were made to feel as though we didn't appreciate the "luxury" upgrade. Lastly, upon check out, I found that my credit card had been charged despite the fact that when we checked in I specifically told them that this bill would be split across 4 cards. They assured me they would do this at check out. The staff credited it but, in the interim, I had $60.00 worth of overdraft charges on my card. Apparently, it takes up to 10 days for these credits to take affect. Yet another inconvenience on what should have been a worry free and luxurious weekend!! The restaurant and spa staff were terrific and lived up to our memories of past visits. I share this information to educate you and your staff that there is a very different tone being set at the Equinox and I hope you make immediate efforts to return to your usual high quality service.
November 14, 2013
Rated 5 out of 5 by KevinMD Fantastic Staff - great resort
We spent 5 nights this August at the resort. From the greeting from Ryan at the door and Hope at the front desk, we were treated liked valued guests. It was our anniversary weekend and the front desk staff and concierge staff (we love Mimi) made us feel like every day was the anniversary.
The resort is gorgeous and unpretentious. The room was well appointed and roomy. We were called by the staff who arranged an upgrade to a king room on our second night.
The restaurant staff were all pleasant and helpful. Robyn and Amber remembered us and always tried to sit us near a window or a quiet area. The food was terrific and the breakfast buffet wanted for nothing. (really wonderful salmon included in the continental breakfast)
The chef prepared a special cake for our anniversary, which was unexpected. Tom, in the Chop House, was attentive, knowledgeable and pleasant. Made our evening special.
The views off the terrace are serene with a magnificent view of Mt Equinox right there. Tracey and Frank handled large and small crowds of the terrace and bar with the same excellent service with a smile.
There is plenty to do in the surrounding area. The good news is the hotel shuttle is available for local trips to town and near by restaurants. The golf course on premise is excellent,well cared for, and challenging. (of course I find many courses challenging)
We plan on returning in the future and count this as one of Starwood's hidden gems - due in large part to a terrific staff.
August 13, 2014
Rated 4 out of 5 by RJS33 Charming but cold
I stayed at the Equinox for a business meeting...The meeting facilities room, staff and internet accessability were all excellent! Food was also very very good. However my room was cold due to drafty windows, which I understand due to the age of the place...the heater blower was quite loud, although I must admit it did not ruin my sleep...I thought the room furnishings were more in line with a low-budget motel rather than the Equinox. Also the public areas of the hotel were very cold and drafty...I guess that's the price you pay for staying in such an old, historic hotel...to be fair it was about +3 degrees above 0 outside...
January 30, 2014
Rated 3 out of 5 by AT0161 Excellent Service/Attentive to Detail
Staff was extremely accommodating and friendly across the board. My only issue with the hotel is that the heating system and sound-proofing is horrendous. The heat fan cycles on and off every 20 minutes or so and is LOUD, with the vent blowing right on the bed. The 2nd night we opted to shut it down so we could get a full night sleep. I could also hear every conversation in the hallway and people clomping around in the room above us. I would attribute this mostly to being a historic billing, and likely not much can be done to fix this. A-plus on everything else though - cleanliness, service, food etc. I would still go back.
March 10, 2014
Rated 5 out of 5 by Bobbi56 This hotel has great service
I recently stayed at the Equinox and was very impressed. The staff was very attentive, beds were quite comfortable and the food was wonderful. I also enjoyed a relaxing massage in the spa. The indoor pool was inviting as well as the outdoor jacuzzi.
August 7, 2014