Rated 4 out of 5 by CJVILL ROOM GOOD. DINNER TERRIBLE.
DINNER ON OUR LAST NIGHT WAS AWFUL.
THE LOBSTER TRIO DISH IS A JOKE. TAIL WAS UNDER COOKED (RAW) TWICE AND THE LOBSTER SCAMPI WAS TOTALLY DEVOID OF LOBSTER. WE MAY STAY AGAIN BUT DEFFINITELY WOULD NOT DINE IN.
BY THE WAY YOUR RESPONSE TO A RUINED DINNER EVNING WAS TO REMOVE THE ENTREE THAT MY WIFE DID NOT EAT FROM THE BILL. WHEN I ASKED TO SEE THE "MANAGER", SHE REMOVED OUR DESSERTS AS AN ACCOMODATION. BELIEVE ME, IT'S NOT ABOUT THE MONEY, BUT IT WAS HANDLED VERY POORLY. YOU ARE NOT RED LOBSTER, ALTHOUGH THEY HAVE BETTER FOOD AND SERVICE!..C VILLANI
October 1, 2012
Rated 4 out of 5 by Vermonter Classic resort hotel
I had a one night stay here for business in December. This is a classic resort hotel, and for someone seeking an "old school" luxury hotel, this will meet your expectations.
My room was good, but not great: there was some sort of water leak on the rug near the door that I didn't notice until I walked in my bare feet and notice the water oozing up. I told the front desk about it on check out, and they were grateful for my notification to something that had escaped housekeeping's attention.
The building is old, and there are lots of stairs. I was on the 3rd floor, and the elevator was out of service for repairs, so the climb up and down was a bit much.
Breakfast in the main dining room was luxurious, very high quality food, delicious.
January 15, 2012
Rated 5 out of 5 by KevinMD Fantastic Staff - great resort
We spent 5 nights this August at the resort. From the greeting from Ryan at the door and Hope at the front desk, we were treated liked valued guests. It was our anniversary weekend and the front desk staff and concierge staff (we love Mimi) made us feel like every day was the anniversary.
The resort is gorgeous and unpretentious. The room was well appointed and roomy. We were called by the staff who arranged an upgrade to a king room on our second night.
The restaurant staff were all pleasant and helpful. Robyn and Amber remembered us and always tried to sit us near a window or a quiet area. The food was terrific and the breakfast buffet wanted for nothing. (really wonderful salmon included in the continental breakfast)
The chef prepared a special cake for our anniversary, which was unexpected. Tom, in the Chop House, was attentive, knowledgeable and pleasant. Made our evening special.
The views off the terrace are serene with a magnificent view of Mt Equinox right there. Tracey and Frank handled large and small crowds of the terrace and bar with the same excellent service with a smile.
There is plenty to do in the surrounding area. The good news is the hotel shuttle is available for local trips to town and near by restaurants. The golf course on premise is excellent,well cared for, and challenging. (of course I find many courses challenging)
We plan on returning in the future and count this as one of Starwood's hidden gems - due in large part to a terrific staff.
August 13, 2014
Rated 5 out of 5 by Shell13 Going to be hard to top this one
Worth the 3+ hours it takes to drive there. Hotel is gorgeous, staff sincere and eager to please, and the food is top notch. I came here for a scrapbooking event and I plan to return with my family since there seemed to be many activities in the area we would enjoy. The ribeye was cooked perfectly at the Marsh Tarvern. The breakfast buffet was the best I've had anywhere. Don't forget to visit the Shoppe to buy a box of cider donuts to take home...they make them at the hotel daily and are just like what my grandmother used to make!
April 28, 2014
Rated 5 out of 5 by wildfirekunal This hotel will spoil you!
This place is awesome.
Here are the highlights:
- Excellent gym/ spa facilities
- Complimentary bikes - take advantage and ride around town or in the mountains :)
- The BEST breakfast buffet ever!
- Nice rooms - get one with the view
- very unique services at this hotel. You can learn archery!
- Location is close to outlet malls (if you like shopping)
The not-so-good things:
- Staff was exhausted. We came across several staff members who were totally exhausted. We felt bad because we were getting spoiled in luxury and the staff was just tired and worn out. Management needs to look into this
- Front desk staff was helpful but there is not much recognition for Platinum members - because guess what - most people who come here are super-rich.
June 19, 2012
Rated 4 out of 5 by skier44 great hotel but romper room atmosphere needs reigning in
Great hotel to stay at while skiing at Bromley or Stratton. Nice combo of old and new features. Good drinks in Falconer Bar and good food in Marsh Tavern and Collonade. During school vacation week the place was swarming with kids; many not well supervised - i.e taking up all the seats in the bar during prime apres hours and cacophony in the Marsh Tavern at dinnertime; daycamp atmosphere in the spa and pool area; running up and down the halls loudly at 6 AM. The resort needs to decide whether it is catering to a kiddie crowd or to mature adults. I think it can do both if parents appropriately supervise kids; however staff needs to encourage this more. Bar should at a minimum be a kids-free zone. I will return but not during school vacation time.
February 22, 2014
Rated 5 out of 5 by Sarah2929 Outstanding service, beautiful settting!
We just came back from our weekend at the Equinox and couldn't have been more pleased. The staff was fantastic- especially the concierge who helped me coordinate dinner reservations and a massage. The food was really tasty too. Lunch in Marsh Tavern was perfect (had the sweet potato white bean salad) and brunch was delicious too. I always try to keep breakfast light, but it was tough here. So many goodies! I loved the granola, cheeses, & muffins and I stole a bit of my boyfriends cider doughnut- yum!
Great experience overall- we will be back!
January 12, 2013
Rated 4 out of 5 by AdeleYYZ New England Charm
Hotel was very nice, and staff were attentive. First room to which I was assigned was a bit disappointing (small and near the elevator), but was moved to another room the next day, which was a big improvement. Dinner at the Chop House was good, and the spa area and services were great.
July 29, 2014
Rated 4 out of 5 by spggoldpreferredmember exceptional staff
This was our third stay at the Equinox. Once again, the staff on the property proved to be truly exceptional - unfailingly pleasant, courteous, professional & knowledgeable. However, we were extremely disappointed with the quality of the Thanksgiving buffet. Two years ago, we thought it was outstanding - but this year it felt like corners had been cut & the offerings had been significantly reduced. Turkey breast sliced at a carving station, rather than roast turkey? Same with the roast beef. The mashed potatoes were too dry & the vegetables were overcooked. No bread pudding, either. We are not culinary experts, but we felt the difference between the quality of the 2010 buffet & this year's was huge. Otherwise, we enjoyed a very pleasant stay.
November 26, 2012
Rated 5 out of 5 by Jim0961 Golf Getaway
We traveled to the area for a few days of golf with another couple. The hotel was centrally located in town. Room accomodations were very nice and staff was very helpful. Played a round of golf at the Equinox Club and ate serveral meals at the Marsh Tavern and Colonade. Found the food to be very good.
July 26, 2014
Rated 4 out of 5 by Travelpointers Last minute Christmas availability
I booked hotel because last minute Christmas time availability which is unusual, using points no less. Hotel full, although didn't feel crowded. Very nice country feel with luxury added. Room cleaning could have been better on arrival as comforter and telephone were dirty. Pool in another building not connected so have to go outside to go outside to get to. Management staff was helpful with the little they could do during sold out hotel. Stratton mountain was well worth the stay! I would come back to this hotel just for the snowboarding.
April 9, 2013
Rated 5 out of 5 by Golf33 Grand hotel quality
Hotel experience is a throwback to the era of the grand hotels of the twentieth century. The setting is gorgeous and the staff attentive to your wishes. You have the impression the staff wants you to enjoy your stay and return to the resort.
July 29, 2014
Rated 5 out of 5 by Luvtravel My whole family loves this hotel
This was our fourth trip to the Equinox. First of all, the hotel is quintessentially gorgeous New England. It is a huge white clapboard landmark building with an impressive history. The inside was completely renovated into a chic yet cozy retreat for everybody. There are beautiful fireplaces where u can sit and read or let your kids play games. There is a new spa with a tremendous pool which kepty kids occupied for hours. The service was wonderful and everyone was so kind. It's a very special place where we hope to visit again soon.
January 28, 2013
Rated 5 out of 5 by sterling Perfect getaway
The ONLY place to stay in Manchester VT. Kenny at front desk was professional, courteous and attentive. Recognized our family as return guests immediately. Upgraded our room to better accommodate my large family. Easily our favorite hotel by far. Amazing pool, spa, service, staff and location. We have stayed at the Equinox at least five times, and plan on returning many more. They kindly referred us to a nearby restaurant " Ye Olde Tavern " which proved to be an amazing "New England" dinner experience. You will NOT be disappointed.
April 11, 2013
Rated 4 out of 5 Nice place, but a little too much nickel and dime
While enroute to the resort, my wife made me a massage appointment ($160 massage?). Pretty pricey either way. We were traveling with our four children, so we decided to go to Bromley adventure park instead. I called 6 hours ahead of time to cancel. I was informed that I would be held to a $80 cancellation fee! They were able to sell the spot to someone else, but 1. they never told my wife of the cancellataion fee ( I would have never booked it in the first place), and 2. the girl really seemed like she could care less. On top of that, I really appreciate the automatic 20% tip calculated into every restaurant charge. The Equinox seems like a nice place, but given the number of other resorts in the region, I will probably try something different next time.
August 17, 2013
Rated 4 out of 5 by Jimeb Hotel was nice
The hotel was comfortable I went there for a golf tournament and enjoyed myself. the one problem I had was with the water mixer in the shower it was either very hot or cold and was very difficult to get a warm setting. I did not report it at the time because I didn't want a plumbing job going on while I was in the room.
July 21, 2014
Rated 3 out of 5 by TTVV Not worth to stay here
- Called the hotel to make the reservation, no rooms where available according hotel. Afterwards called to Plat Concierge and plently of rooms where still available...
- Limited Platinum recognition upon arrival
- While waiting for car to be picked from valet, noted that staff member spinned several times with the wheels while driving, upon confrontation he denied it
- Spa was full of kids and not making room for us to join
- Sauna was splitted per gender, not able to enjoy the sauna/steambath together with the wife
- Marsh Tavern is overpriced and makes the worst cocktails ever, 'mojito' without mint, lemon and cane sugar is not a mojito
- Serious issues with heating, don't sit near a window during breakfast as you will feel the wind, same in the room...
January 6, 2013
Rated 1 out of 5 by Karen133 Awful Birthday! Staff unfriendly and hotel is NO Luxury Collection
I came up to the Equinox hoping to have a relaxing birthday weekend outside of the hustle of NYC. I am a Platinum Starwood Preferred Guest Member, so hence the choice of the Equinox. I was also celebrating a fairly important birthday, and was hoping the Starwood affiliation would mean fantastic service and treatment, as it does in most Starwood properties. This was not the case at the Equinox. The staff was rude, the food in the tavern was well below par, the room(mind you, we were in what was called a Superior Suite) needs major updating(the entire hotel needs to be updated) and the experience was just all around unpleasant at this resort. The trash in our room had not even been emptied. The only redeeming factors are the beautiful grounds and landscape of the resort and mountain, as well as the spa. We did have a nice cheese plate by the fire pit one evening which we were able to enjoy. The spa treatments were very nice though well over priced and again the spa needs some decor and facility updating, as well. They did not even have anything more than apples to munch on while in the spa, no traditional nuts and fruit spread to enjoy or any place to fully lay down(which is recommended before and after most massage treatments and body alignment). The entire resort really had nothing "complimentary" with the high prices which surprised me. This was absolutely a birthday to remember, but unfortunately not in a pleasant since. I am quite disappointed and upset. Unless you are planning your 70th birthday, this is no place to come for a celebration. Wedding parties, also beware. The walls in the resort are paper thin and the resort itself shuts down after about 9/10pm which then seemed to be "quiet time".
August 5, 2013
Rated 4 out of 5 by Verdr Great location, beautiful grounds, but...
My room carpet was dirty with remnant of previous guest's crumbs and plastic garbage in it. The drape was hanging loose at the edge and needed fixing. For a room that costs almost five hundred dollars a night, bathroom toiletry should be given more generously( than just one bottle of shampoo,conditioner,gel ) so we should not have to keep asking for it every day. Also room air-condition is extremely loud. Although staff is polite, room service food and Tavern food would benefit from revision: I had amongst other insipid meals, a haphazardly executed roasted turkey sandwich, watery coffee, salads in such strong vinegar dressings one can not taste the greens nor anything else, and numerous deserts too sweet even for a sweet tooth. And my espresso cup was dirty.
September 9, 2012
Rated 3 out of 5 by pacoto A Beautiful Property that doesn't live up to its potential
The Equinox is a lovely, historical hotel with much to offer. The setting is lovely, and the history of the buiding adds to its charm. The staff were also friendly and helpful. Unfortunately, one best appreciates it with lowered expectations - the room lacked charm and contained inexpensive furniture, the bathroom needs updating and the common spaces were not inviting - too cold and an unpleasant smell in the lobby. The walk to the pool was cold and trencherous and there was no place to hang a towel or robe by the hot tub.
January 7, 2013
Rated 5 out of 5 by scottymarks Perfect Vermont Wedding
I would like to thank all of the staff at the Equinox for making our special day the most memorable event of our lives. The service from front door to spa was world class with no detail amiss. Our guests loved the decor, amenities and the gracious warm welcome they received around every corner. The food and drink selection is loaded with local Vermont favorites and the hotel truly embraces the localvore spirit instilled in the state's residents.
Again thank you for everything and we can't wait to come back next year!
March 4, 2014
Rated 5 out of 5 by jopow Wonderful retreat!
Beautiful Hotel with a gorgeous setting
August 2, 2014
Rated 1 out of 5 by Carlie Noisy and full of children
Hotel was overrun with noisy families, running up and down the hallways and overtaking the facility and restaurant. Staff acknowledged the negative impact on other customers, particularly when seven children flooded one four person table in the Chophouse to have dessert with their parents, managers and wait staff did not intervene despite complaints, stares and children screaming across other diners tables. Rooms were average but the noise from the hallway made it far from peaceful. It was even difficult to use the stairs as they were full of children and mothers after dinner. Staff was friendly and apologetic but did little to accomodate or intervene. Land Rover expedition and Falconry were the highlight, especially since they were outside of this" resort and spa."
March 9, 2012
Rated 5 out of 5 by Marisa27 The hotel is a wonderful retreat and getaway
The Equinox provides a wonderful relaxing retreat for the entire family. There are activities for every family member to enjoy. There are a multitude of things to do whether it is shopping, enjoying the pool, treating yourself to a spa visit or simply unwinding by the fire. The staff is exceptional and they go out of their way to ensure your comfort throughout your stay. Dining is a pleasure and the food is first rate. You will never have a bad meal. We have been coming here for years and we are never disappointed!
November 15, 2013
Rated 5 out of 5 by UltimateTraveler13 Luxury in Vermont
We recently spent a long weekend at the Equinox. The staff is extremely friend and professional. Great service and the rooms were lovely. We had a spacious double-queen room in the main building. Appointed nicely and very comfortable. The only recommendation I would have is that our bathroom needed a little updating / maintenance. The tub was clogged (which we forgot to mention to the front desk) and the door looked a little worn.
The property was great. Nice sitting rooms and deck. Delicious brunch buffet and complimentary coffee / tea in the mornings.
The restaurant could use a more interesting cocktail menu (perhaps a list of 5 signature cocktails) and a few more options on appetizers / food to share.
Spa and gym were spacious and well-equipped. A lovely place to stay where we would definitely stay again.
May 28, 2014
Rated 4 out of 5 by PhotoramaMama 92 degree summer heat, NO AIR CONDITIONING
I went for a long weekend visit with my husband and toddler daughter. We checked into our room and found the room to be very hot. However, we and luggage porter figured that it was because they kept the A/C off to conserve energy when the room was not in use. We cranked it up high, and left for the pool. We were gone for over an hour. Upon our return, we opened the door to a still hot and stuffy room. I immediately called the front desk with the expectation that they would move our room. Instead, they said the hotel was rather full, but they would send maintenance up right away. The maintenance worker arrived and tried twice to fix the A/C over the next two hours. He was fixing something in the bathroom, so we all had to sit there sopping wet in our bathing suits since we were unable to shower. After the second attempt failed, he said he would be right back and returned with a huge dusty portable A/C unit, and tubing to fit into the window. At this point, I refused it and decided to call the front desk again. I did not want him to turn that on only to spew dust into the room, especially with my 22 month old. Plus, I expected it to be too noisy. Upon calling the desk and explaining my situation, I insisted upon switching rooms. This time, they presented me with 3 room alternatives. I chose one, and we then tried to quickly shower before the porter returned to move our luggage to the next room.
The new room was much better and the A/C was working fine. However, this ordeal had taken over 2 hours and we were late for our dinner reservations in town, with a fussy toddler who was off schedule.
I acknowledge that things break down, and do not fault the maintenance worker either as he tried to fix it several times. My complaint is that the hotel should have moved us the first time we called, instead of making us go through such a hassle. I was especially irritated that there were three possible rooms for us to have switched to, but none were offered to us until I called back to demand a room change.
Considering the luxury category and pricing of this hotel, this is not the experience nor hotel service that we expected. The rest of the hotel was beautiful but truly disappointed in how our room issue was handled.
Also, the pool was beautiful but the water seemed extremely salty if it splashed in your mouth. It made me concerned about the cleanliness and my daughter being in the water.
Breakfast in the hotel was excellent both days. Service was great.
June 3, 2013
Rated 4 out of 5 by Starwood4Life Equinox Resort
My time at the Equinox was quite enjoyable. The service was fantastic, the rooms were very nice, and the located was awesome. However the noise from the hallway was terrible. I'm not sure if it was the paper thin walls or the collection of loud people, but you could hear evertying, not to mention the AC unit was rather lound. Other than the noise I had a fantastic time! Range Rover adventure was fun, hot glass blowing downtown was also a blast, the top of mt. equinox is a must see (whether you drive or hike).
July 5, 2012
Rated 3 out of 5 by Eddie09 Average in every way
While the setting is beautiful my husband and I were disappointed overall with our one night stay. We came to town to do some shopping and given the $300+ room rate had much higher expectations than the hotel delivered. Our room was very small, the shower door was installed so that it opened into the shower meaning you get soaked when you reach in and turn on water and the vanity sink was cracked. In addition the shower water would not heat up past warm (it didn't produce steam.). The heating system in the room was extremely loud and woke us up each time it turned on. Arriving late we decided to eat at the Marsh Tavern and found that to be very pricey for just average quality food. The room and hotel were very clean but the amenities and service we received were not worth the price.
January 16, 2014
Rated 5 out of 5 by Jacquesms Great times at the Equinox!
We had a fantastic time at the Equinox hotel this past weekend. Even with a family of five (three of which are under 5 years old) we were able to relax and enjoy the hotel and the town. In particular we were most impressed with the staff. From the bellman (Clay and David) to the concierge (Richard - who may have been the single best concierge I've ever dealt with in my traveling experience) we felt welcomed and never wanted for anything. Thanks for the great experience and we look forward to returning.
September 30, 2013
Rated 4 out of 5 by VT07 Lovely Resort
The Equinox is a lovely resort. The common areas are very comfortable and inviting, the spa and pool is great for families, the rooms are comfortable and the food is fresh and delicious. I did find the sink area in the bathroom's to be too small. I wish they were larger and/or styled differently. Aesthetically, it's very nice, but the size makes it hard to organize/store your personal items.
The location of the resort is great as you are close to the village, sightseeing and the Manchester horse show.
November 22, 2012