Rated 4 out of 5 by Cosmo Summer at the Equinox
My wife and I have a "love/hate" relationship with the Equinox. We've stayed there in both summer and winter. The property, food and service is top-notch.
The rooms on the other hand were not so great. They were clean, however the walls are paper thin and you can hear every noise in the hallways. If you're a light sleeper this could be problematic. I know, this is the "charm" of a an old and historic hotel. Additionally we felt the mattresses needed an significant upgrade.
Overall, a good experience.
July 6, 2012
Rated 4 out of 5 by VT07 Lovely Resort
The Equinox is a lovely resort. The common areas are very comfortable and inviting, the spa and pool is great for families, the rooms are comfortable and the food is fresh and delicious. I did find the sink area in the bathroom's to be too small. I wish they were larger and/or styled differently. Aesthetically, it's very nice, but the size makes it hard to organize/store your personal items.
The location of the resort is great as you are close to the village, sightseeing and the Manchester horse show.
November 22, 2012
Rated 5 out of 5 by JAD1 Exceptional Service
We booked the hotel through a third party web site, upon arriving at the hotel they had no record of the reservation. They were very gracious, even though the hotel was basically full and provided us with an exceptional room.
We cannot say enough good things about the hotel. What stands out is the staff and their friendliness and effort to please.
The hotel is absolutely gorgeous, from the rooms to the common ares and grounds
If you have an opportunity spend a few days you will not be disappointed
May 16, 2013
Rated 4 out of 5 by Rose3241 Wedding stay
We had a wonderful stay. The staff was incredibly accommodating. We were responded to in minutes for any request. It was beautiful, clean, elegant but most of all comfortable. We felt welcomed and special, just what you want to feel when you pay for high end. Breakfast, albeit costly, was lovely. I hosted a wedding at the pond and I could not have asked for more. It was exactly as we hoped it would be. Several guests asked where we found this hidden gem. Needless to say we were very satisfied.
June 23, 2014
Rated 4 out of 5 by Tilau11 Last minute weekend trip
We decided only a few days before to redeem some points and drive up to VT for the final days of summer. The hotel and area are beautiful and we got the exact rooms requested (connecting king and 2 queens). The concierge Richard was very helpful in finding 2 fantastic local restaurants and guiding us to Bromley Mt for some outdoor fun. We also used the golf course twice and enjoyed that immensely. The service was very helpful accommodating many key replacements and a late checkout. 2 call outs - the pool is not great - there's not a lot of space around it and the few times we tried to use the hot tub it was very crowded with folks just "camping out" in it. The spa facilities are nice but the massage was just so-so. All in all, it was a wonderful quick getaway and we plan to return again!
September 1, 2013
Rated 5 out of 5 by Klnine Perfect Weekend!
We travel quite a bit and are often disappointed in the service provided at many hotels. The Equinox was top notch from start to finish. The valet/bell service welcomes you and every staff member provides consistent service throughout the stay. The hotel itself is beautiful and perfectly maintained. The attention to small details is amazing. Whether it is the hidden cooler of water on the porch or the hooks for your robe by the hot tub somebody has thought of all the details!
August 25, 2014
Rated 3 out of 5 by Dennyp Skiing isn't the only thing going downhill
We have visited the Equinox for 20 years and have experienced the changes new ownership has brought. Guinness, Rock Resorts and now Starwood. Until now, each new ownership group has improved the property. Unfortunately Starwood has transformed the Equinox to just another ok hotel. It used to have upscale New England charm. it was unmistakably reflective of the area. The hotel now, could be in any city USA.
Our room was fine, the furnishings are modern, the linens were fraying and the complimentary robes were dirty. The lack of attention to details was disappointing.
The restaurants were average to poor.
The staff ranged from excellent to indifferent.
I never thought I would say it, but there are better choices in the area for true upscale accommodations that give a flavor of the region..
February 26, 2012
Rated 5 out of 5 by AKEDAPRLR Weekend Getaway and Holiday Shopping
Beautiful historic hotel with all of the modern amenities you could want in a lovely location that allowed us to leisurely make a signficant dent in the biggest chore of the season. We thoroughly enjoyed our stay, the service was top shelf, special kudos to the doormen who never fail to engage everyone who crosses their path in pleasant banter always asking how they can help. Rooms are lovely, well appointed, the new room was just opened for breakfast and its fantastic. Marsh Tavern and Chop House were special favorites. For a multigenerational stay.....this venue was terrific. Thanks for putting our rooms next to each other (without having to ask). Thanks too for the emails with other area info - it made for a very smooth weekend. Excepttionally well done. We all thoroughly enjoyed ourselves.
December 6, 2011
Rated 5 out of 5 by Rose123 THis hotel has so much to offer
The staff was all very pleasant and helpful! The room was very nice and clean and the staff asked us early in our stay if there was anything that we were no happy about. They also told us our room was on the 4th floor and made sure that was OK with us. The grounds are beautiful and the whole property is amazing. It was high quality but not stuffy at all. Cost of breakfast was a bit high for a family with children but the food was of good quality. It was a very comfortable atmosphere overall.
April 16, 2013
Rated 3 out of 5 by Pate High expectations were not met
The staff were first rate. The facility is in great need of renovation if it wants to continue to call itself a luxury hotel. Our bathroom was VERY tired and datted and the tub appeared very dirty. The tub had a big chip out of it, the shower curtain looked ugly, old, and not very clean and the tile and fixtures were truly awful. The sink was held up with small blocks some of which were missing. We arrived on New Years Day and the carpets were filthy with dirt and salt throughout the hotel.
January 4, 2013
Rated 5 out of 5 by Angela26 Sublime respite
My husband and I spent two nights in early June reveling in the beauty of the surroundings, the sparkling pool, the kindness and attention of the staff and the luxurious room. We dined on the patio and sampled delicious food and wine. We napped without interruption on the spacious deck while mountain breezes fanned us, and were treated like royalty throughout our stay. We cannot thank you enough for restoring us to the adults we were before our now 8 year old took center stage in our lives.
June 5, 2013
Rated 5 out of 5 by BostonWCRep New England Luxury
The staff at the Equinox is amazing! From the moment you arrive there are valet and bell staff eager and willing to assist you. Check-in was a breeze, and the Front Office manager was extremely polite and helpful. We had a room facing Equinox Mountain (definitely a great side of the hotel to request if you can) which was well appointed, and the bed was very comfortable. The fire pit by the Falcon bar is a great place to sit and relax after a day of hiking or shopping at the factory outlets in Manchester Center. Bob the bartender in the Marsh Tavern is very friendly and a great asset to the hotel. We had dinner in the Marsh Tavern the first night that we were there and the food was delicious. All in all, it was an amazing stay and we look forward to coming back every year, if not more frequently.
April 18, 2012
Rated 4 out of 5 by Luv2TravelPlaces Great getaway
We had a wonderful getaway. Close enough to drive but far enough away to feel like you are really on vacation.
Everything was perfect, except we had a smoker next door to our room and we would get a whiff of cigarette smoke that enveloped our room and then 5 minutes later would get a smell of some fragrance, similar to glade. Not a great experience especially as this is a non-smoking hotel and I am allergic to tobacco.
Otherwise the food was wonderful. The spa was a must! Great massages!
December 18, 2012
Rated 5 out of 5 by ColleenZ Wonderful Stay
The staff at the Equinox are amazing. We came during a very stressful time and the overall service, grounds, and area made it a relaxing stay. The valet staff were great and friendly! We were upgraded as a gold member to a deluxe room on the 1st floor which was nice. The rooms were spacious, clean, and comfy. We ordered off the menu for breakfast and the meal lasted until dinner time. The resort is close to town to enjoy walking/shopping. We love the bookstore in town! Please keep this store in business by purchasing a book or magazine!
The only negative I can say is the AC in the room is active when someone is in the room by a sensor. WIth it being 90+ degrees out at night it would be turned off after a while when we went to sleep and we woke up at 3-4 am having to move so the AC kicks in again.
July 18, 2012
Rated 5 out of 5 by Marge71 Quiet interlude
We have been going to the Equinox for years now and it has never failed us. The hotel is extremely well kept and employees take pride in their work. Everyone is attentive to our needs from the front desk to the concierge to the wait staff. There are many places one can relax and rejuvenate - the spa, the fireplace areas, the outdoors. The location is very desirable and beautiful and one can easily explore the surrounding area. we feel like we're coming home when returning to the Equinox!
November 4, 2013
Rated 5 out of 5 by Jet5 Dogs
I understands that allowing dogs is a policy of the brand. I think that the brand should rethink this with all the allergies and issues that surround dogs. There were 5 or 6 dogs hanging around the lobby. I thought I was in a dog hotel. Also, I think the brand should do away with the accent pillows. Keep the bed white and free of items
November 3, 2014
Rated 5 out of 5 by Dalboy Gem of a hotel
Excellent facilities, gorgeous location,and very responsive and helpful staff. Stayed for the 2nd time in this hotel and found the experience consistently great The grounds and surroundings are great for a relaxing vacation
Rooms are comfortable with good facilities. Continental breakfast (free for Platinum members) is awesome. Only surprising thing was the small and cramped bathroom in otherwise huge suite in the Charles Orvis Inn
October 1, 2014
Rated 5 out of 5 by sombrerocat Great accomodations and wonderful staff
The Equinox is a wonderful hotel and offers great customer service. I would highly recommend the Equinox to anyone that is looking to either just relax or take in a lot of great activities. The staff is courteous and goes out of its way to make you feel at home. Overall, just a wonderful place to stay and enjoy. The food is wonderful and very tasty. The fire pit in the rear of the hotel is very romantic and charming. Our accommodations were excellent and we look forward to returning.
August 23, 2012
Rated 5 out of 5 by yankees13 OUR ESCAPE, CANT WAIT TO COME BACK
THIS WAS OUR THIRD TIME AT THE EQUINOX, I CAN NOT SAY ENOUGH ABOUT HOW WONDERFUL THE ENTIRE STAFF WAS.
PRIOR TO ARRIVING I WAS WORKING WITH THE CONCIERGE TO ARRANGE FOOD TO BE IN OUR ROOM PRIOR TO ARRIVAL, THEY WERE IN CONTACT WITH ME DURING THE DAY AND MADE SURE IT WAS PERFECT. FROM TREVOR THE BELLMAN , TO KENNY AT THE FRONT DESK .THE WHOLE STAFF GOES ABOVE AND BEYOND.
ONE OF MY FAVORITE AND BEST RUN STARWOOD PROPERTY.
THANK YOU ALL FOR ANOTHER WONDERFUL WEEKEND,
SEE YOU BACK SOON.
May 1, 2012
Rated 4 out of 5 by Jerry The hotel is nice and confortable
Everything was great, the only trouble I experienced was the noise from room to toom. There were some children on the room above that kept running and I could hear all the noise late at night and very early in the morning...the same happens when someone is taking a shower, etc. The accoustics are bad so you should look into some kind of attenuation noise devices or insulation inside the walls (maybe foamed insulation). Other than that it was all ve ry nice and good quality. Thanks,
April 15, 2013
Rated 3 out of 5 by Equinox attentive staff
The hotel is nice in a nostalgic way. Old New England, grounds are beautiful and staff are very attentive to your needs.
On the down side, the hotel is very noisy. All we heard all weekend were doors slamming (doors should have closing mechanisms), dogs barking, babies crying.
Though I was acknowledged as a gold SPG member at the front desk, that is were it ended. We had asked for a late check out and were granted a half hour.
I expected more of a property in the Luxury Collection.
July 29, 2013
Rated 5 out of 5 by Banachs3 Visiting the Equinox- a true getaway
Though we don't make it to the Equinox more than once or twice a year, we always look forward to it.
This time, visiting in December, the hotel looked lovely in its white lights & holiday trim.
We had looked forward to the cheese & chocolates in your bar & were happy to see you still offered this.
We didn't have time to enjoy the outdoor jacuzzi but the memory of sitting in it as light snow fell around us last time, was a delight to remember.
We look forward to our next return...
December 12, 2012
Rated 3 out of 5 by GinaC A Nice Getaway
This is a nice hotel with great facilities the outside bar with fire pit and the outside jacuzzi were the highlights and didn't disappoint. The room was a little dated but clean and ok. The most disappointing thing was that there was absolutely ZERO recognition that i had any status at all. I am normally upgraded, offered late check out and generally made to feel special. I stay at a Starwood hotel almost every week and this experience stands out as being different in this regard
August 15, 2013
Rated 4 out of 5 by Neal No Hot Water
I called the front desk the afternoon of our first day to let them know that our hot water was luke-warm, but not hot. A facilities engineer was sent to the room, who told me that the area of our hotel where our room was located (354) did not see a lot of guests and therefore it would take some time for the water to heat up. After waiting close to 10 mins., still no hot water. Was forced to shower at the spa facility. No one follow-ed up to see if the problem had been corrected.
March 8, 2013
Rated 4 out of 5 by James Facility met expectations BUT ...
Went to VT for a romantic winter weekend. The room met our expectations and the staff and facilities were excellent. However, as at least one other person has mentioned here, the loud noise from children in the halls and in adjoining rooms until late hours was a distraction to say the least. I learned from a staff member that the hotel is trying to attract younger families and that is fine. But it would have been nice if those indicating 2 people in the reservation could be placed into an area of the hotel different from those where the kids are likely to run through the halls yelling until late at night. To management's credit, there was a voice message left for each room asking for quiet after 9pm, so they recognize the issue. But at least some of the guests with children paid no attention to that message.
February 10, 2013
Rated 5 out of 5 by cody12 relaxing getaway
From the moment we arrived the front desk was professional and helpful. Our room was very spacious. The pool and spa was very relaxing especially after the walk we took to the lovely downtown. We also got to visit a farmers market, shops, great book store ,restaurants, and Mt. Equinox . Sitting around the fire pit at night with a cocktail was a perfect way to socialize. If you golf there is a fantastic course right down the street. I can't wait to return!
August 24, 2014
Rated 5 out of 5 by UltimateTraveler13 Luxury in Vermont
We recently spent a long weekend at the Equinox. The staff is extremely friend and professional. Great service and the rooms were lovely. We had a spacious double-queen room in the main building. Appointed nicely and very comfortable. The only recommendation I would have is that our bathroom needed a little updating / maintenance. The tub was clogged (which we forgot to mention to the front desk) and the door looked a little worn.
The property was great. Nice sitting rooms and deck. Delicious brunch buffet and complimentary coffee / tea in the mornings.
The restaurant could use a more interesting cocktail menu (perhaps a list of 5 signature cocktails) and a few more options on appetizers / food to share.
Spa and gym were spacious and well-equipped. A lovely place to stay where we would definitely stay again.
May 28, 2014
Rated 5 out of 5 by Spg357 Outstanding!!!
I was greeted at the curb by Erin, who was as pleasant as she was beautiful. Checking in was quick and inviting. The feeling of peace and comfort hit you as soon as you stepped inside the resort. Corner room was spacious and delightful. Gym was perfect, modern well maintained. Food was outstanding! Every single employee I came in contact with was inviting, friendly, and most importantly genuine.
This is a MOST for anyone wanting a break from city life!!!
Thank you Equinox.
December 13, 2011
Rated 5 out of 5 by solotraveler A Vermont beauty
I will come back to the Equinox because it's a welcoming, elegant, and accomodating place to stay. My only gripe during my 5 night stay was the Falcon Bar bartender. After he sold me an $18 glass of wine, he looked past me to be nice to everyone else, washed glasses in front of me at the bar, and never made eye contact until I asked if I could interrupt him. That was on my day of arrival and I never went back. The front desk did an excellent job in hunting down the owner of a large barking dog that was left unattended in a room near mine, and she called back to tell me what was being done. I loved sitting at the fireplace in the library, the fire was well attended everyday and smelled wonderful. A great lasting impression also was when the front desk woman thanked me for staying with them. That's a nice touch.
October 16, 2012
Rated 4 out of 5 Needs to improve on the SPG Recognition
I was given a room all the way at the end of the hallway. There were 2 exterior doors in the same hallway that were opened and closed all night, not to mention that we had to call facilities because one of the doors was stuck and wouldn't close all the way which in turn made it quite cold in the hallway and our room. (We were able to raise the heat and maintenance came and fixed the door). Also we were next to an elevator which was quite noisy. I would expect to be given a little more preferential treatment given that I'm a SPG. I did not make a fuss since by the time we realized everything it was late and we were quite tired from traveling. If I had stayed 2 nights, it would have been unacceptable. Otherwise the hotel and staff were great. I plan to be back in a few months, I hope my next stay is much improved.
October 16, 2012