Rated 5 out of 5 by LuckySteve Equinox and their staff are great, problems lie with how guests are treated by outside companies
The Equinox staff were perfect.
We were upgraded to the Orvis suites on our tenth wedding anniversary and this was really appreciated!
The grounds are beautiful and our stay was very enjoyable.
This is a wonderful historic New England town resort with tons to offer in the area including world class food.
That said, there were two issues that caused us unpleasant moments from folks who do not work for the hotel but who rent the hotel facilities.
Unfortunately my familiy and the family that vacationed with us were asked to vacate the Equinox pond, stop swimming, move our cars and get out. This resulted in us moving our cars and having a 3, 4, 9, and 10 year old walk a half mile so the fly casting group could be accomodated.
Also, our wives and children were told to leave the hotel pool by the aquatic instructor because "these ladies have paid a lot of money to take this class."
In both cases the Equinox guest (we have been a dozen times) were made to feel like third class citizens at the resort to make way for people not even staying at the hotel.
You have guests paying hundreds of dollars a day to visit the Equinox resort being told to scram to accommodate folks who I would venture to say contribute quite a bit less to the hotel's bottom line in comparison...
June 26, 2014
Rated 5 out of 5 by SmallTownGirl Fantastic Girls Weekend
My childhood girlfriend and I came for a girls overnight to relax and catch up. We hiked, biked, shopped, dined and just sat on the beautiful back deck having wine and enjoying the mountain view. What a nice treat! The staff was delightful and very helpful. The room was comfortable and well appointed.
Can't wait to return in August for another weekend with my husband!
June 23, 2014
Rated 5 out of 5 by Evergrateful picture perfect weekend
This was our first visit to the Equinox Hotel and we were delighted by the warm hospitality and excellent service. All of the staff were polite professional and ready to respond to all of our requests. The grounds and buildings were beautifully maintained. The whole weekend was so relaxing and enjoyable!
June 23, 2014
Rated 4 out of 5 by Rose3241 Wedding stay
We had a wonderful stay. The staff was incredibly accommodating. We were responded to in minutes for any request. It was beautiful, clean, elegant but most of all comfortable. We felt welcomed and special, just what you want to feel when you pay for high end. Breakfast, albeit costly, was lovely. I hosted a wedding at the pond and I could not have asked for more. It was exactly as we hoped it would be. Several guests asked where we found this hidden gem. Needless to say we were very satisfied.
June 23, 2014
Rated 5 out of 5 by BostonCouple Birthday Vacation
My partner and I took a long weekend to celebrate a birthday and an overdue vacation. The Equinox Hotel was an amazing experience and great pick. Under three hours from Boston we were there in no time, check-in was welcoming and a breeze. We used the pool everyday and enjoyed massages at the spa. Dinner at the Chophouse was unbelievable and our server made us feel right at home. Valet parking made getting out to see the beautiful landscapes effortless. This hotel has a rich history and is settled into an amazing state that is like no other. No matter what season it is you won't be disappointed.
June 17, 2014
Rated 3 out of 5 by Equinox28 Introductory Stay: Loved "W" in Boston two days later
Greeting: Soiled carpet in Elevator
Marsh Tavern: Hospitality Desk -Unattended
Beer selections very limited
Lacked peaceful ambience: Poor acoustics
Chops Restaurant Closed
Room A/C - Loud and noisy
Desk Clerk: Unaccommodating
June 10, 2014
Rated 5 out of 5 by NancyRose Wonderful Stay!
We celebrated our 36th wedding anniversary at the Equinox Resort and enjoyed every minute of it.Dinner at the Marsh Tavern was one of the best meals I've ever had - ever. Truly a 5 Star Resort from the moment we walked in until we left. Every hotel employee we met did everything possible to make our visit enjoyable. I can't say enough about the resort. We'll definitely be back.
June 9, 2014
Rated 5 out of 5 by fishiefoo flyfishing trip
This hotel has a very pleasant professional staff. Great food as well as very good local restaurants. The spa is top notch. Manchester has great shipping!! The hotel offers shuttle service to and from shops, restaurants and places of interest. If you fly fish the near by rivers and streams are some of the best in the country!!
June 9, 2014
Rated 5 out of 5 by John326 Consistent Excellence
Been coming here for business conference for years now and can't say enough about the quality of our stay from the moment we pull in, until the sadness of leaving.
June 9, 2014
Rated 5 out of 5 by Lilac33 Simply Excellent!
From the moment you enter the property your every need is taken care of (before you even have to think about it) - Simply Excellent Service and Experience!
June 9, 2014
Rated 5 out of 5 by UltimateTraveler13 Luxury in Vermont
We recently spent a long weekend at the Equinox. The staff is extremely friend and professional. Great service and the rooms were lovely. We had a spacious double-queen room in the main building. Appointed nicely and very comfortable. The only recommendation I would have is that our bathroom needed a little updating / maintenance. The tub was clogged (which we forgot to mention to the front desk) and the door looked a little worn.
The property was great. Nice sitting rooms and deck. Delicious brunch buffet and complimentary coffee / tea in the mornings.
The restaurant could use a more interesting cocktail menu (perhaps a list of 5 signature cocktails) and a few more options on appetizers / food to share.
Spa and gym were spacious and well-equipped. A lovely place to stay where we would definitely stay again.
May 28, 2014
Rated 3 out of 5 by Adam123 From Adam Stavisky
This stay was pleasant until check out. I had to cut my stay 3 night stay short by a night and informed the hotel that last morning. The hotel was unwilling to credit the star points I used to book the hotel, even though the hotel was sold out. Moreover, they blamed it as a Starwood policy decision. I called SPG and they then spoke to the manager on-site who stated it was the local decision. a petty call
May 26, 2014
Rated 5 out of 5 by Sarahct53 Perfect Spot
Nestled in Vermont's green mountains, the Equinox is the perfect spot to relax, connect with nature and recharge.
May 24, 2014
Rated 5 out of 5 by GLS51 Girls getaway
The hotel was beautiful and staff exceptional! I would highly recommend this hotel for a relaxing getaway!
May 22, 2014
Rated 5 out of 5 by Cycler This hotel is in a great location
This is a beautifully restored and updated resort in a picturesque location.
May 19, 2014
Rated 3 out of 5 by Champagne A Five-day Relaxation Treat for My Friend
I booked this week at the Equinox to treat my best friend to a special holiday. We had gone to college together and later taught at a Vermont high school at the same time. The setting and the staff at the Equinox were fabulous, especially the doormen, the reception desk and the spa. The aquatic classes and massage services at the spa were top notch.
BUT Room 208 that I occupied had a very big problem with the a/c system. The motor is located above the ceiling in the bathroom of that room. After 3 calls and 3 visits from the engineer, nothing could be done. When the motor came on, it sounded as though a train was coming through the room. It kept me up quite a bit for the 5 nights that I was there. We did like the porch off the rooms and also the conjoined room capability. But, the motor issue really spoiled the setting for me. My friend's room was fine. Also, the cod at the Tavern was not properly cooked--very mushy instead of firm. Obviously, it was frozen and not fresh despite the waiter telling us it was fresh. Because of this, we never ate in any of the restaurants at the hotel again for the five days.
We would really like to come back again some day so we can rave about our experience one hundred percent. It was a dream of ours to go there in the first place, so please try to fix these issues. Thank you.
May 18, 2014
Rated 3 out of 5 by BP75 has potential
if you get the right room and persist with the staff it will be OK
May 13, 2014
Rated 5 out of 5 by YAS613 Really wonderful hotel
We came to get away and relax, and it was perfect and more! The service (wow, the service!), the décor, the mountains, the spa, the whole area are all so beautiful and serene. We had such a wonderful stay!
A few small negatives: no bathtub in the room, we were told that there would be biking but the bikes weren't available yet. Also, we were given a late checkout, but we were running late and asked for a little longer, and were told that someone was checking into our room soon. Really? The hotel was pretty empty, and there were so many rooms available. It seemed strange.
But these are small quibbles. It was a fantastic stay, and we are already highly recommending it to others.
May 12, 2014
Rated 1 out of 5 by Smitty100 Anniversary
My wife and I had an excellant stay at the Equinox. The room was exceptional, with the exception that the rubber seal on shower door was broken. The hotel stay was superior in there attentiveness and good nature. We look forward to another stay in the future.
May 12, 2014
Rated 5 out of 5 by 1245 Gorgeous
Beautiful setting. Peaceful. Great service and facilities. Cannot wait to get back.
May 11, 2014
Rated 5 out of 5 by BrownSID Everyone Was Extremely Friendly
Everyone at the hotel was extremely friendly and helpful. Two examples: I asked for an ice tea at an Ivy League breakfast on Thursday and received a freshly brewed carafe of iced tea that was spectacular. Everyone was jealous of the ice tea! That's way above and beyond. Also, when I told the server that I had a nut allergy at the Ivy League lunch buffet on Wednesday, she said, "no problem," and had the kitchen put together a sandwich without pesto.
May 9, 2014
Rated 4 out of 5 by maybe14 Enjoyable stay
We did enjoy our stay ay the Equinox and the staff always friendly. The spa services were ok, my room was chilly and it was difficult to relax. No coffee maker in the rooms except Suits I was told. Well its nice to wake up make coffee and crawl back into bed, chill and relax...that is why I am there. It was May and the place just seemed to be waking up from the winter. We may return in the fall and hopefully things will be more excellent than good.
May 8, 2014
Rated 5 out of 5 by Kentito you can't beat the Equinox
My first visit to the Equinox was in 1962. The place wasn't winterized in those days and each time I return ghosts of the past come alive. The "new" Equinox surpasses all expectations and keeps a quality tradition alive and well.
May 6, 2014
Rated 4 out of 5 by Cleon Noise and accoutrements
Children left unsupervised running up and down the hallways and screaming for over 2 and a half hours starting 8:30 pm. We have been coming to the equionx for over 25 years for what it has been advertised as, a quiet and dignified inn. If we find that this is going to be a common occurrence we will consider other accommodations elsewhere much to our regret.
May 6, 2014
Rated 5 out of 5 by ThefutureMrsP Love the customer experience!
Everything about the Equinox is great. The staff is very accommodating, the spa is relaxing and contributes to an overall great experience. And Frank at the Falcon Bar is awesome! Thanks for another great weekend.
May 5, 2014
Rated 4 out of 5 by Bunk44 Beautiful resort
The resort and setting was exceptional!
May 2, 2014
Rated 4 out of 5 by modern stay
room was comfortable but had poor lighting in bathroom, no place to get a drink after 10 oclock on a saturday night , but a comfortable stay
April 29, 2014
Rated 5 out of 5 by Shell13 Going to be hard to top this one
Worth the 3+ hours it takes to drive there. Hotel is gorgeous, staff sincere and eager to please, and the food is top notch. I came here for a scrapbooking event and I plan to return with my family since there seemed to be many activities in the area we would enjoy. The ribeye was cooked perfectly at the Marsh Tarvern. The breakfast buffet was the best I've had anywhere. Don't forget to visit the Shoppe to buy a box of cider donuts to take home...they make them at the hotel daily and are just like what my grandmother used to make!
April 28, 2014
Rated 5 out of 5 by Vermont22 Wow! Service is second to none!
The staff is always ready and prepared to do whatever they can to assist. It is almost as if no request is to much for them to handle!
April 25, 2014
Rated 5 out of 5 by joannetan1 the comfort of home away from home
we have been coming to the Equinox since the 80's and as always we are met with such friendly caring staff it has always been and still is the nicest most comfortable and relaxing hotel we have stayed in. Would stay more often if it wasn't so expensive. wish there were more package offers .
April 23, 2014