Rated 2 out of 5 by VermontHicker quite disappointing
A resort that is in a nice area that offers great outdoor activities. The hotel is antique and the amenities are not on par with what you would expect at such property. Our room appeared to be newly renovated. However, the drapes were constantly broken and it took the staff up to 24hrs to fix them. In addition a lamp wasn't working as well as the water in the bath room. It got fixed, but took quite some time. As the room had only a queen size bed we asked for a bigger one - which at the time of the check in was not available. We were promised to be informed as soon something else opened up. This never happened – en contraire, whenever we asked at the front desk nobody knew of the request. My back hurt after the first night as the mattress wasn't very firm. After the third night I had to go to a chiropractor. The staff didn't feel in charge of problems which resulted into a lot of frustration. In general – staff walking by in the hallways never greeted guests. The pool was a mess due to the armada of children; the gym didn't have air condition – solely a fan trying to circulate air. It was in the upper 90’s – it was impossible to work out there.
July 14, 2013
Rated 4 out of 5 by SPG1 Once again inconsistent platinum benefits
We have come here regularly over the past 4 years. As previously noted, the hotel and facilities are great however the staff still lacks training in the platinum benefits. On my previous stay (last month) I chose continental breakfast for my platinum amenity- the breakfast was for 2 people. As the breakfast is good I once again requested this amenity. To my somewhat surprise the lady checking me in insisted that the benefit was only for the member. When I noted that I was sure that it was for 2 she went to the back office to consult with someone and came back, once again saying that it was only for 1 person. As such I voiced my displeaseure and said I wanted to register a complaint with management re the inconsistencies with platinum benefits. The lady then noted that she would authorize a breakfast for 2 as she didn't want an unhappy guest. When she went to fill in the SPG breakfast card she started reading it out, and to her surprise, it stated that BREAKFAST WAS FOR THE MEMBER AND 1 OTHER PERSON. She apologized but how many other guests were mislead and why was the person who was consulted in the back office not aware of this benefit either?
May 30, 2012
Rated 4 out of 5 by wrthanickl almost perfect
the setting was beautiful, the service was wonderful, the building itself was lovely. The food
left a little to be desired for the price.
August 25, 2012
Rated 5 out of 5 by Mary Extraordinary Experience
There is no other place so relaxing and beautiful. The Equinox has everything and more for your escape and special holiday!!! Love it !!!
March 13, 2013
Rated 4 out of 5 by Patty55 Friendly Staff
Nice visit to the Equinox to celebrate a birthday. Staff very friendly. Food and service were very good. Deluxe rooms were a nice size, but the bathroom area was relatively small. Housekeeping was okay, but they did not automatically check to see if they needed to refresh such things as q-tips, shampoo, etc.. Had to ask for a shower cap. Room was clean but bathroom shower was not well done. The tile placement was not done with good craftsmanship, and the grouting was starting to show wear and minor mold. The spa, pool and facilities were lovely. Once the week-end arrived the resort got quite noisy with an overload of children. The children were not a problem, it was the parents who did not know how children should behave in public spaces.. No clue to the adults about what is acceptable behavior in public.
All in all, a very nice birthday with our adult children and their spouses. Something available for each person' s interest.
By the way, the new modern lobby , although nicely done, does not fit the atmosphere of a traditional New England town or of this hotel. The lobby area of years past had a comforting, homey touch, not a cold modern feel.
January 18, 2013
Rated 5 out of 5 by BB52 Every aspect of The Equinox exceeded expectations
My wife and I wanted a nice fall getaway we got a fantastic one. We will certainly be back to enjoy all that is offered at The Equinox.
October 19, 2012
Rated 5 out of 5 by AAAH Oh So relaxing
Friendly helpful staff, extremely relaxing environment. I have only one issue, the pool closes at 8PM during the week instead of 10PM.
May 20, 2013
Rated 5 out of 5 by TRCL Great stay
We had a wonderful 4 days with a warm and friendly staff. This was a very kid friendly hotel. The other guests were warm and engaging.
January 5, 2013
Rated 5 out of 5 by JulieS Beautiful Stay
I would highly recommend the Equinox Hotel to anyone who is visiting the area - you could not find a better to stay.
November 11, 2013
Rated 5 out of 5 by Cherokee3 Wonderful
A glorious and memorable stay-one which we hope we can repeat. Wonderful staff, grounds, facilities-everything just marvelous.
September 5, 2012
Rated 5 out of 5 by Fc09 Great Resort!
This is a wonderful resort! Superb facilities and staff couldn't have been nicer and more helpful. We will be back again!
May 19, 2013
Rated 5 out of 5 by BedfordPete awesome stay
A great place to bring the famuly or just a romantic getaway. Lots of things to do around the area to fill your day.
September 4, 2013
Rated 5 out of 5 by Linda Beautiful inn beautiful Vermont
We were so glad that we stayed at the Equinox. It had everything you could dream of needing and the staff was great.
May 23, 2013
Rated 5 out of 5 by Craig60 Resort's quality and reputation are intact
Had a delay checking into our room , but after settling in, enjoyed the facillities reputation, quality and charm.
July 25, 2013
Rated 5 out of 5 by Jenna9684 The staff was extremely kind
I would recommend this hotel to anyone. The staff was so nice, the rooms were comfortable, and we had a nice time
April 29, 2013
Rated 5 out of 5 by RustyX111 Great Getaway
My wife and I visited The Equinox for just a quick getaway and found the inn to be an all around excellent place.
November 8, 2012
Rated 5 out of 5 by sharon56 Wonderful Ambiance
Is there any other place to celebrate your anniversary? Always a wonderful experience! Thank you all once again!
November 20, 2012
Rated 5 out of 5 by JJ43 A very nice getaway
This is a wonderful hotel that provided a very comfortable stay with very nice amenities and excellent dining.
August 20, 2012
Rated 5 out of 5 by mathrn This hotel has wonderful beds!
I can't remember sleeping so well when I have been away from home - The room was dark and the bed heavenly!
June 4, 2012
Rated 5 out of 5 by Patricia Summer getaway
This was the second time we stayed at The Equinox this year. Second time around was equally delightful!
August 23, 2013
Rated 4 out of 5 by Virginiatravelers Our winter snow trip
Nice historic hotel with a great staff and food. The "little guests" above us caused a little lost sleep.
February 17, 2013
Rated 5 out of 5 by Cyrl Wonderful
The staff were excellent in their attention to detail. The stay was relaxing. The views were outstanding
August 23, 2012
Rated 5 out of 5 by Shaneji What a great facility
This hotel is wonderful. We truly appreciated all aspects of our stay and definitely plan to come back.
May 21, 2013
Rated 5 out of 5 Charming, great get-away retreat
Great hotel with elegant accomodations, attentive staff, surrounding city has charming options to relax
January 7, 2013
Rated 5 out of 5 by jacman456 Beautiful Hotel stay
We had a wonderful time. beautiful grounds and room, excellent service and chilled atmosphere. A+
August 21, 2013
Rated 2 out of 5 by GRZECHOTNIK Dissapointment
Being there before and impressed with facilities especially room size and quality of furniture, staff friendliness etc, we were expecting at least as good or even better for our winter ski vacations. Price you were asking for 1 night is ridiculous (!) ,multiplying x 3 makes is
unforeseeable even for family with higher
income like ours, when nothing is really extra.
Floor in the room is on the slope (!),so I cannot imagine how difficult must be for elderly folks hiking to the bed:( not mention to walk in fear as floor is creaky,you can easily fell; you hear every step outside of your room . Doors were with huge gap due to that fact as it was not possible to align... (!) we were on the top floor and we enjoy the view of Wet cracks on the wall :(?
Plumbing in the bathtub terrible:(,water takes forever to disappear, because of crocked floor night table was hazard to use... The list can go longer ... Manager was very helpful and tried to overcome our bad experience but what he can change for couple nights?. Since we were during winter season we need warmth, but
air conditioner was loud and worked on his own schedule on & off :(
Stuff was friendly but not efficient in this chaotic weekend..
February 19, 2013
Rated 5 out of 5 by Fdeee Always attentive and friendly
A pleasure from start to finish. Scott in the dining area always makes us feel welcome and happy
April 17, 2013
Rated 5 out of 5 by Tamara53 I stay at this hotel on my birthday.
All want from this hotel, on my birthday, is to feel pampered. I do!
November 10, 2013
Rated 5 out of 5 by sandy06 a great place to just relax and unwind.
always taken good care of when we come to the Equinox. Been coming here for 30 years!
May 6, 2013
Rated 4 out of 5 by leo123 good but need improvement
Food Need Veg. options
Need indoor entrance to Pool
service & activities are great
December 26, 2012