Rated 5 out of 5 by Kel19 Perfect Vermont Getaway!
I recently stayed at the Equinox for my birthday with my fiance. The hotel is incredibly charming and is in the perfect location, nestled in historic Machester Village and near plenty of shopping outlets and fine dining. There is a amazing spa on location with an indoor pool. The staff is like no other, upon arrival we were upgraded to a suite and given great shopping and dining recommendations; they even over-nighted my favorite pair of boots that I left in the room at no charge! This was the perfect getaway from the city and I hope to return in the near future!
December 1, 2014
Rated 4 out of 5 by Orvisfan4007 Missed a perfect rating because....
Very nice hotel, great spa, food was great. Need to improve the complementary car service offered. Fully aware that the night in question there was a bit of snow falling, and a busy night before Thanksgiving, but to leave a family waiting for 45 minutes without any update or EST regarding getting picked back up from a local restaurant was not acceptable. In addition, having both the local and 800 number ring without anyone answering (20 rings each of the three attempts) failed the level of service excepted. And to top it all off, the offer to comp the $35 resort fee for the inconvenience showed up on my bill anyway.
Wonderful place, room was very restful, food was great, but can't give you a 10 when you fail to keep the lines of communications open with your guests.
November 29, 2014
Rated 5 out of 5 by KS111213 Wonderful Stay
Beautiful hotel in a very tranquil setting. All the hotel staff we encountered were very helpful. Breakfast at Colonnade both mornings was fantastic and the staff were so friendly and accommodating. We had our 1 year old in tow and they helped make mealtime enjoyable (not always easy with a 1 yr old!) and even made some great recommendations for where to go with him while in town. Our guest room was incredibly spacious and comfortable with a beautiful view of the courtyard. The spa and indoor pool are both fantastic. Impeccable service and a perfect place for a relaxing family vacation, Girl's Weekend, or Romantic Getaway.
November 17, 2014
Rated 5 out of 5 by YAS613 Really wonderful hotel
We came to get away and relax, and it was perfect and more! The service (wow, the service!), the décor, the mountains, the spa, the whole area are all so beautiful and serene. We had such a wonderful stay!
A few small negatives: no bathtub in the room, we were told that there would be biking but the bikes weren't available yet. Also, we were given a late checkout, but we were running late and asked for a little longer, and were told that someone was checking into our room soon. Really? The hotel was pretty empty, and there were so many rooms available. It seemed strange.
But these are small quibbles. It was a fantastic stay, and we are already highly recommending it to others.
May 12, 2014
Rated 4 out of 5 by deerisle Beautiful location and property
This property is first class set in a beautiful location. If you didn't take the shuttle or walk downtown into Manchester, you would not know that it was located just a mile from dozen of outlet stores. There are beautiful trails and an excellent golf course on site. The staff is well-trained and strives to offer unparalleled service.
The pool is very nice. The spa look nice as well, but we did not use it. There is a nice mix of families and couples at the resort. As a classic hotel, the rooms are not uniform, but that contributed to the charm of our stay. The rooms are updated and what one would expect at a Westin or similar. We heard that some rooms are smaller, so request a larger room.
The golf course is also excellent. The course is well-maintained and offers challenging holes through the hills of Manchester. The views while playing are spectacular. It's a walkable course as well.
We were so pleased with the food at dinner that we didn't venture outside the resort even though there are dozens of restaurants in the area.
The only complaint / negative experience was the breakfast buffet. The service was mediocre to poor. It isolated from the rest of our experience, so we tried the breakfast a second day, but the result was the same. There were an adequate number of servers, but they hard to find. Both days we had to ask multiple times for coffee and juice refills, and the restocking of the buffet items was very slow. The food was excellent, but it was frustrating not to have your coffee in the morning for a buffet that was not inexpensive. This was a minor distraction though, and the rest of our stay was exceptional.
October 30, 2011
Rated 3 out of 5 by JosephBoston Not up to par, but I'd still return here
This place has so much going for it: beautiful mountain views, large rooms, wonderful food, and a super fun fire pit!
However, my experience showed that they haven't quite figured out the customer experience yet...
The most frustrating part of my trip was the pre-arrival. After receiving the email from their concierge with a list of activities I should consider signing up for, I tried to call the hotel to start booking. Reaching the concierge was near impossible, as I tried 5 times over the course of 4 hours (during the day), each time reaching a voicemail. I learned (after many attempts to try to reach the concierge) that you can ONLY book the restaurant at the hotel through the concierge, that archery is not offered in this season, and that it is still deer hunting season so horseback riding is not suggested. Needless to say, I was disappointed even before my arrival. Easy Fix: have seasonal pre-arrival emails that indicate the activities that are open and suggested for each time of the year. And, if the concierge is not available, other staff member should be able to assist, especially in booking restaurant reservations.
Once we arrived, I was excited again, because this property is beautiful! We had lovely massages and a great dinner at The Chop House.
The rooms are very large and nicely decorated. One issue here: old New England building means annoying wood board footsteps from above. This became a major annoyance for us and we decided to check-out earlier than our requested late check-out because we couldn't even have a conversation in our room due to the ever-present sound of someone walking across the room above ours. Fix: get those wood boards tightened and/or replaced. Put better rugs on the floor, and test out each room for the sound.
Lastly, I'd like to let the staff know there is a random pair of red underwear stuffed behind the toilet in our room. Easy Fix: cleaning staff should check places like this. Hotel guests are strange...
This is supposed to be a Luxury Collection Resort, so expectations are that the customer experience has been carefully crafted to ensure a top-notch, personal experience every time.
November 25, 2011
Rated 5 out of 5 by Irene54 Perfect stay
We spent pefdect days at the Equinox ,
We love it because of the perfect combination of comfort, history an relax.
November 9, 2014
Rated 5 out of 5 by Jet5 Dogs
I understands that allowing dogs is a policy of the brand. I think that the brand should rethink this with all the allergies and issues that surround dogs. There were 5 or 6 dogs hanging around the lobby. I thought I was in a dog hotel. Also, I think the brand should do away with the accent pillows. Keep the bed white and free of items
November 3, 2014