Rated 5 out of 5 by Lynn27 Dont Beleive the bad reviews
After reading the earlier reviews on this resort, I was uneasy about booking a reservation.I shouldnt have been. We were at the Westin Playa Bonita for 4 nights, and it was fabulous. The room was beautiful, clean and quiet. The location was fantastic, the food was incredible, and the staff were friendly and helpful. We never waited longer than a minute for an elevator, for a drink at the bar or a seat for a meal. I cant say enough good about this property. If you go, be prepared for some minor confusion at the front desk as the staff are still learning about the reservation and key system, and how to deal with the telephone and face to face customers at the same time, Additionally, the phones in the room did not work, but I am sure that will be fixed as the resort reaches completion. All in all - an excellent stay!
March 8, 2012
Rated 2 out of 5 by Boston13 Dissapointed
While in Panama my wife and I spent one night in the Westin Playa Bonita to celebrate my birthday. We understand that the resort is new, but it has a long way to go to meet the Westin experience that we are accustomed to. When we arrived at about 5:00 PM, there was one customer at check-in, but no Westin personnel in sight. After we finally checked in, we were not directed to the room elevators which are not in an obvious location and took a while to find. When we got to the room, there was only one coat hanger, no waste basket and an empty water bottle in the night stand drawer. Although these were all quickly corrected, our first impressions were poor. When we went to dinner, there was a seafood buffet in the main dining room, but no a la carte offerings. It felt like a cafeteria and was so noisy that you couldn’t hear yourself think. Fortunately we were able to find another restaurant with some atmosphere. Although we were very disappointed, hopefully time and experience will solve these issues.
January 19, 2012
Rated 1 out of 5 by looschud just not ready yet. they should have been up front about that
it was an out and out money grab. none of the problems are permanent. but they opened weeks before they were ready. undelivered room service, no room cleaning for three days, no toiletries, no internet for 2 days, 20minute waits at the elevator, only buffet meals available and on and on and on. i found the front desk staff to be helpful when they weren't totally frazzled by complaints. it was all the fault of upper management and brand.
i have complained and the GM responded as did Starwood. My complaints have been sufficiently answered. i may go back if i see the reviews change over the next few months. i wish them luck.
but Westin have hurt their brand
February 9, 2012
Rated 5 out of 5 by BCrayson16 Great Location and Awesome Service !
I really have nothing bad to say about this Hotel !! I was treated really well as SPG member and had access to private Lounge and Pool areas. Food was excellent and the drinks were Top shelf liquor. The waiter in the SPG lounge Jorge made our stay even better. He was very accommodating to our needs and went about customer service by making sure things were prepared each day to our liking. He gave exceptional service. THE only THING to complain about our the mosquitos outdoors by the pool and dining areas. I would recommend the hotel to invest in citronella candles or some type of outdoor repellent to help keep the mosquitos to a minimum. However, again they are very much prepared to hand out mosquito repellent wipes to all guest. Overall I would stay again and recommend this hotel.
July 16, 2013
Rated 1 out of 5 by Disappointed001 What a disaster...don't stay at this hotel
Clearly this hotel does not deserve the Westin name. I had a meeting there this past week, and it was the worst meeting I have ever hosted in over 20 years of hosting events. The staff is overwhelmed, poorly trained and knew nothing about the hotel. Front desk team is rude and condescending. Cleaing staff mindlessly washes the polished public area floors while guests slip on the wet surfaces. The place is a fire trap with many fire exits locked, blocked, or have doors without handles. Elevators are constantly getting stuck.with guests in them. Makeshift gym is embarassing with dirty towels everywhere. It is too bad because the hotel itself is beautiful with nice decorating, but this place is very poorly run. I gues it's going to take over a year to sort this one out. Shame on whoever runs this place.
February 3, 2012
Rated 5 out of 5 by CoralBUE Convention Hotel
This is an excellent choice for a convention to take place. The beach is nice, not as wide as I expected, but the attention and food are incredible. lovely rooms.
August 12, 2014
Rated 4 out of 5 by Abby14 Nice Hotel
the service, food and the general areas of the hotel was very good. The staff needs to be more careful about the intern problems (one waiter told me that my drink take more time because the bartender was lazy)
August 11, 2014
Rated 1 out of 5 by kvdesai The hotel staff are incompetent
If you're used to decent and reasonable service, stay away from this hotel. From the concierge to the receptionist to the restaurant staff, this was the most awful hotel experience I've ever had.
1. Check in/receptionist: Could not validate my rate, even after having discussed it with them. I had to get an email printed out for them to verify. The receptionist wasted 15 minutes of my time talking to the 'manager'.
- They recommend 'family' restaurants located in seedy parts of town.
- They book tours that are unreliable, that do not respect times, and totally unprofessional
- They cannot understand simple requests, such as getting tape to repair a damaged suitcase
3. Restaurant staff
- Had no idea what 'ketchup' or 'tomato sauce' was.
The hotel looks great online; beware it is far out of town and will cost you $70 every time you want to go downtown.
If you have the patience to ask for items at least three times, then go ahead, this is the place for you. As an American brand, I would expect that all staff be fluent in basic English; maybe this is the general manager's fault who can't hire any people that can communicate. If I was the CEO, I would remove the brand name from this property.
After 5 days in this hotel, I really needed a real vacation...definitely not up to standards. Stick to the other brands.
August 10, 2014