Rated 1 out of 5 by PatrickSZ Low ceiling and unfriendly hotel staff
I booked the hotel via spg in the early morning of the day I flew in. Yet my flight was delayed more than 10 hours and I was stuck at the departure airport. Realizing that it was unlikely to arrive on time, I called the hotel and spg program, trying to move the reservation one day later. The hotel staff was very unfriendly and unwilling to accommodate. Even after spg called them, they requested a certificate with official stamp from the airport, and not willing to check the boarding pass and the flight schedule.
After all the delay and I finally was able to come to the hotel at around midnight. The location of the hotel is not too bad, though a bit remote from the downtown. The facilities of the hotel is generally ok However, the ceiling of each hotel level is surprisingly low, approximately 6'2".
The service is mediocre at most: they don't even bother to replenish lotion after cleaning the room.
Local Shandongnese are known for their hospitality. Yet located in Yantai, this hotel doesn't seem to put guests on top. In all, I would not hesitate to mark the service from this site as the least professional among the Sheratons I have stayed over the past few years.
March 23, 2014
Rated 5 out of 5 by Ljo1952 SHERATON YANTAI
Best place to stay in Yantai. Great staff and anemities. Only place I will stay during my visits.
August 30, 2014
Rated 5 out of 5 by Stahl85 Nice Hotel in best placemnet
Great Hotel, with a very good fitness center, swimming pool and excellent Rooms with a nice sea view. Also I like the 3 restaurants inside the hotel.
I will come back again :)
August 25, 2014
Rated 4 out of 5 by charles999 very good resort for family
As today, there is few place you can find in China during the holiday where you can find nice and quiet beach. This will be a very good choice during the summer. The people at hotel are very nice and I think this is one of the best holidays we had with spg.
August 16, 2014
Rated 4 out of 5 by crazy75 Very kind employees
The hotel in YANTAI, China have very kind employees. It is very impressive to me above all things...
August 13, 2014
Rated 5 out of 5 by Nionio Excellent to stay for vacation
Hotel is clean, luxury, and spacious. Hotel employees are friendly and helpful. The location next to the beach is very beautiful and relaxing.
May 28, 2013
Rated 3 out of 5 by Chilly For better experience
The guest will feel chilly when in the room. The temp can't reach the setting one. No room upgrade for the Gold guest.
February 4, 2013
Rated 4 out of 5 by Mike Realaxing stay
I come to this hotel pretty often and there is always a good impression when I leave.
Your restaurant is excellent with a tremendous variety of food, the dinner buffet is what I enjoy most. Also the chefs approached me to explain their food they were responsible for. I really enjoyed that.
The bar is also a place to relax and I enjoyed a nice sunset together with a cold beer. The life music is adding to this also. I am looking forward to the finished beach construction, this will be very nice when all is ready, much nicer than before.
June 30, 2014
Rated 5 out of 5 by mbf76 A+ for all-round excellence
I stayed four nights at this beautiful hotel in kaifaqu with my mother. We were both exceptionally happy with our stay- most notably the quality of service and the way everyone at the sheraton went above and beyond to make us both comfortable. The food is lovely both in the restaurant and in your room. The hotel itself is beautifully appointed and situated. Taxis are always available to take you anywhere you'd like.
I would like to acknowledge Wayne particularly for his excellent service throughout our stay. Thank you to you and your team.
If you are visiting yantai, kaifaqu there is no other hotel to consider.
February 17, 2014
Rated 4 out of 5 by Mike Nice place for business trip
The swimming pool is very nice, warm and good water quality, enough for lap swimming. Needs however some maintenance here and there (little details)
Beach excess has improved too you still have to cross the street, the beach itself is very dirty. Restaurant food was very good, (the self service restaurant on the ground floor ) however this place is cold and drafty.
Room was warm this time, I like that you can open the window for outside Air. The view is gorgious. Fingerprints on the wall panel left of the bath room. Otherwise the cleanlyness was ok. Bar had good life musik and friendly personell.
March 11, 2013
Rated 5 out of 5 by Ted55 Great staff. Very helpful for western travellers
The staff has been very helpful to ensure my stay is comfortable. They quickly respond to my questions about the area and how to move about not speaking Chinese.
June 22, 2014
Rated 4 out of 5 by Kevin4901 Quiet and relaxing next to the seashore
Hotel is of the high standard you would expect of Sheraton and SPG.
Situated in a newly developed area of Yantai right next to the beach and very quiet.
Rooms are very spacious with large bath and separate shower room. Out of the three restaurants the buffet was exceptional and good value.
Very much enjoyed the quiet relaxed environment and very helpful staff.
Only downside was the beach frnt is currently being remodelled and not accessible, due for completion end of 2014 though.
April 8, 2014
Rated 5 out of 5 by MrKim Great hotel in Yantai
I have stayed lots of hotels in Yantai city. Yantai Sheraton is the best hotel for biz trip.
Kind and friendly staffs make me feel like VIP.
I recommended my co-works to stay here and they are satisfied with Yantai Sheraton .
June 15, 2014
Rated 4 out of 5 by kencyc Small check-in counter
I checked in late tonight at about 10pm. It so happens that there were 5 guys checking in at the reception before me. I stood in line but I soon realized that the guy in front of me was not a SPG Gold or Platinium member. The internet password login is different and is case-sensitive to alphabets in your ID. This case sensitive requirement was not specified in the login page. I had trouble.
October 22, 2012
Rated 5 out of 5 by alicceee good service
good restaurant, friendly staff, great beach, impressive room facilities. Overall this is an good place to spend weekends in
May 20, 2014
Rated 4 out of 5 by CathyC Nice view and birthday surprise
Staffs in this hotel are very friendly. Breakfast is nice, room is great with beach view and can see sunset. Besides, I am so touched that hotel sent me a birthday cake that was definetely a big surprise for me during my stay. Thanks a lot for that. Would come back again if I travel to Yantai next time.
March 23, 2014
Rated 3 out of 5 by David2013 service still need improve
The hotel service is still not satisfied ,especially for doorman, when need taxi, they can do nothing but said they have called taxi company , you never can find any taxi finally ..., about restaurant server , no people who can actively ask guest what he would like drink except you ask it...
January 12, 2013
Rated 5 out of 5 by vivivinu This hotel is clean and tidy.
I always feel home because of friendly staff and security provided.Your restaurants are good and have choices.
April 21, 2014
Rated 2 out of 5 by Eagle3 Need Improvement
There was stinky smell from the bathroom all the time. There was similar issue in my previous stay.
April 6, 2014
Rated 4 out of 5 Good facilities
This hotel is pretty good in general. The people at the lobby are pretty friendly.
But, beware you will be suffering for cold if you visit here during the winter time.
January 13, 2013
Rated 5 out of 5 by Shoni Spacious and clean room
I really enjoyed my stay in the spacious and clean room, excellent pick up service with breakfast box for early departure!
March 9, 2013
Rated 3 out of 5 “Poor customer service and unfriendly attitude from buffet waitress
1. Poor attitude! Especially for the tallest female waitress in Buffet & Never mention about SPG also!
June 29, 2013
Rated 4 out of 5 by Lim2263 Nice staff
Once again, would like to thank the staff at this hotel to make my stay very comfortable.
May 25, 2013
Rated 4 out of 5 by Lim2263 This hotel has good people
People are very friendly. Very quick to attend to my request.
May 20, 2013
Rated 5 out of 5 by CoolAC13 Stay at Sheraton Yantai
Great service and nice hotel, great food!
April 14, 2013
Rated 4 out of 5 by ttmang Good for rest but litte entertainment
Good for rest but litte entertainment
May 14, 2013