Rated 4 out of 5 by jll888 It is a business hotel rather than resort
Although the name is Resort, but the moment you step in the hotel, the overall setting is typical a business hotel.
The lobby is grand and the staff is attentive. only downside is they seems very blur that you feel they still need more training. They even cannot explain the elite member benefit.
As a platinum member, it had upgraded to deluxe suite and panorama suite. The room was very comfortable and nice.
The beach area is still under construction, so the view is not nice as you will expected. The sea water is a brownish and the beach is full off garbage. It definitely not a beach area for you to relax, enjoy the sun or swim.
The area is quite remote from downtown, only a small convenient shop in front of hotel. So it is quite inconvenient if you need to find food or shopping around the hotel. It will take you min 10 mins to go to nearest downtown by Taxi which will approx. cost you RMB25.
October 11, 2014
Rated 5 out of 5 by robbo02 Amazing Experience
After a really disappointing experience in Huangdao I was not expecting much, however Sheraton Yantai blew my mind! The staff were amazing especially the staff in the Fitness centre, who were always friendly and excited. Amazing support! I was impressed with the buffet and there restaurants, and the facilities were great. The pool was mediocre however its China and it gets cold so the need to heat the pool outweighs the design. Unfortunately the beach is under construction but there is not much they can do about this. Overall an amazing escape, Well Done!
October 14, 2014
Rated 5 out of 5 by BHCho Thanks for very kindness hotel staffs
My room house keepers are excellent. She is very well cleaning my room and very kindness, I could not remember her name but she is excellent house keeper. And in hotel restaurant, Lucy is also excellent waitress. She makes very nice smile to all guests. She makes very happy feeling to all guests. Many thanks to Lucy and my room house keepers...
September 30, 2014
Rated 5 out of 5 by Shanelim99 Good
Always comfortable and nice.
October 1, 2014
Rated 4 out of 5 by ChemKBR This location is convenient
Overall a good hotel in the vicinity. Hotel is next to the beach and has all the facilities suitable for both vacation and business.
September 28, 2014
Rated 1 out of 5 by DRTHOMAS The worst experience I ever had
In general, the Sheraton resort in Yantai is quite disappointing after staying here for 6 days, it could only be considered as 4 star hotel rather than 5 star resort based upon your service, facility and surroundings.
The lounge waiter and receptionist are very handy and friendly, especially the room cleaning service lady who did a superb job. Your chief standard is very good, they are able to cook the roast meat right to the stand where it should be. And the English breakfast is very good according to the past 6 days experience.
The best waitress I ever experience, she did not only serve us very quick, but also brought us some fruit to ease my son while he was crying for the food.
Things to improve:
THE BEAUTIFUL BEACH is under construction, therefore, you will see bulldozer, crane and digger within your reach. The beach can only be used after the tide goes off, which is likely to 4am in the morning or 16pm evening time or midnight!!! So please check the tide timetable before you go there. The beach is full of fisherman who will turn the beach sand inside out for the shellfish, then spit on top, dump the plastic bags or cigrettes filters. On the beach you could find unlimited rubbish along with hundreds throusands shellfish cover.
As a five start resort, it does not have enough tree and flower as it should be, the garden is also fully covered with dirty soil.
Your morning breakfast buffet service waitress even hasn’t fully open her eyes in the morning and I have to clear my table plate plus serving tea by myself several times in the morning. She looks so blur in the whole morning. I demanded the baby chair, but the baby chair is fully of dirty food that is already dried and sticked upon top. The breakfast plate is broken and several plates have sharpen edge because it is chipped off. The tea service in the morning needs to be DIY and the tea port is always empty. So next time remind us to boil the water and bring it with us before having breakfast downstairs. Finally, when the time you are having the breakfast, you have free partner with you, which is serval flies!!!!!
The service speed is super slow, 3 meal sets was waited for around half hour despite your super highness arogant waiter and waitress who were standing next to me and chit chat with each other. I even thought to go to your kitchen and cook by myself!!! The baby eating sets are very disappointing as well, the plastic knife and fork are still very oily and dirty.
I should name it as night buffet or nightmare!!!! The client demanded the chief to boil the sashimi and pork along within the port which should only be used to boil vegetables, but the most stunning thing is the restaurant manager issued the order to the chief to carry on. Do you care for the muslim or vegetarian customers? They will get the vegetarian noodles along with the sashimi, sea food and the pork? The waiter and waitress are waiting to the corner to serve the guests who is likely to be the local governor or the VIPs, then left other guest to clean up the table by themselves.
As a five star hotel, you should provide the feet washing pool outside the hotel as a beach resort, but you did not!!! After walking on your BEAUTIFUL AND STUNNING BEACH, we walked back to the hotel and ask the waitress to get some water to wash our feet before we step into your hotel lounge or carpet, but there was none. The gardener ask us to wash the feet with the collected rain water to wash our feet which was collected days ago!! So we have to walk into your hotel with the sandy shoe, since you do not care, so do we.
This hotel allows local residence to use the gym facility via membership. But after they used the showroom, then there was no towel. And the shower room was in the huge mess with full of water on the floor.
June 14, 2014
Rated 4 out of 5 by WorldTraveler73 Nice New Hotel with Beautiful Facilities, but a Few Deficiencies
Hotel is new with rooms with great views and beautiful public spaces. Restaurants also serve tasty food, and the breakfast buffet is superb. Staff is in general friendly, especially the bellmen and room service delivery. That being said, there are a few issues that need to be improved. First, the hotel would not store an ice pack used to keep our medication cold in their freezer for us (every single other hotel we have stayed in, including every Starwood hotel, has been very helpful in storing the ice pack for us). Secondly, the concierge staff needs improvement, as they do not seem eager to help - they will answer all of your questions quickly, but not show any more interest (for example, when asked if there is a train to another city the following day, the concierge just answered yes, as opposed to offering to look up the departure times). Finally, the hotel should not charge for local maps of the city - it is not a matter of the cost, but for hotels above a certain quality level, complimentary maps for guests are expected.
September 12, 2014
Rated 5 out of 5 by JohnC63 Exceptional facilities and service...
As a person who travels extensively throughout Asia, North America and Europe for both business and pleasure, I am continually impressed by the Yantai Sheraton Golden Beach Resort. The staff are incredibly friendly, attentive and professional. With a special mention for Alice, the Executive Services Manager, who is truly exceptional! The facilities are absolutely first rate and the rooms are exceptionally well appointed and clean with a very comfortable bed. The restaurants are all excellent, with a wide variety of choices. I have stayed at this particular property many times over the past year and have never been disappointed.
August 10, 2014