Rated 5 out of 5 by jechho Lovely resort
Great spg recognition, lovely hotel, fantastic adult-pool, huge breakfast spread & good sea view.
Room for improvement:
- butler service slow from time to time., same with bell boy and beach staff.
- complimentary coffee from the butler is great, but charging extra for decaff is cheap.
- weirdly, the curtains in the suite living room blocked out more sun than the curtain in the bed room.
- some wear and tear here and there - cracked tiles in the sink, loose handle in shower, electrical curtain not working in sleeping room.
- a bit quantity over quality at breakfast. Missed more healthy options (greek yogurt, whole grain, non-suggary food etc.)
- extremely slamming doors. Please install soft lock mechanism.
March 7, 2014
Rated 5 out of 5 by Frquentflyer1943 My experience at St Regis
This a fabulous resort we only stay one night for the Rolling Stones concert but I would certainly go back again for a longer stay.However we did have a problem with some of the staffs lack of the English ,after we checked into our room we ask three of the staff were we could get a light meal and a beer and they didn't know or could not understand us.when we returned from the concert at about midnight we went to the bar for a drink and snack our food took an hour to arrive part of it was wrong which took another 20 minutes which took around to about 1'30 am .we did find the drinks and food expensive however I will go back but not drink as much
February 23, 2014
Rated 4 out of 5 by Thomas66 great Beachresort
For a 5 Stars Hotel , I missed a Nespresso or Tea Machine for complimentary usage. Regarding the room I found the quality of the room for a Gold Member of the SPG Program unsatisfied. I could not even use my Starpoints to buy an upgrade. The restauration was very good for halfboard buffet and breakfast. The Asian restaurant Sontaya was excellent , the fish reaturant was just Ok. The quality of the service personal was outstanding.
March 3, 2014
Rated 5 out of 5 by Volkmarlydia Service and Comfort
Room and Butler Service perfect. Spacious rooms and generous bathroom. Free coffee maker and lot of drinking water. Whole staff was exellent.
March 2, 2014
Rated 5 out of 5 by MIK1964 This hotel give a lot of choices.
Very good quality of service,rooms,food and restaurants.
February 27, 2014
Rated 5 out of 5 by sue60 excellent service and luxury
we stayed 6 nights in a st regis suite which was furnished to a very high standard with an exceptionally comfortable bed,one of the most comfortable I have ever encountered on my travels!
Spa and fitness facility's were that of a first class health club with a wonderful indoor lap pool.
The hotel restaurants were very good considering the numbers that are catered for. Breakfast had everything you could want and when the 55 & 5th restaurant was opened to ease the congestion, we found breakfast a more relaxing experience.
All in all the hotel is certainly 5* and I would happily return.
February 19, 2014
Rated 3 out of 5 by Jeffreyh64 Beautiful on the outside. Dysfunctional on the inside
Absolutely gorgeous hotel and great location with an incredible beach. But internally things like the shower difficult to use with the hand shower, the shower drain working poorly and flooding the bathroom. The air conditioner blasting cold air irrespective of what the temperature was, the bellman taking an hour to deliver luggage, taking 30 minutes to check in. All these things add up; they do seem like "teething" issues that I'm sure you'll work out over time. But I felt like I was the Guinea Pig for this stay.
February 19, 2014
Rated 4 out of 5 by Paul4Town Great Hotel. Booking and excess charges a pain.
Its a great property and the staff are really good but there were a few issues with the booking. We had to explain at Brunch that it was all supposed to be included in the rate of the room, then on check out we had to defend charges again from being on the bill, including food and beverages in our name we never had. We also had to argue to get the late check out that was also part of the room rate.
February 17, 2014