Rated 5 out of 5 by Cheryll Amazing Hotel
Fantastic hotel, service excellent, will definatley be back again soon. We received an upgrade on our first visit.
July 1, 2012
Rated 1 out of 5 by traveler Very disappointed
So here is the story of my stay:
- arrived at 10PM and was given a room which was already occupied
- we were then given another room which had luggage of somebody else (apparently they offloaded the wrong luggage)
- The aircon was so noisy so that we preferred to sleep without it (got quite hot, though)
- The shower drainage did not work and the room got flooded
- The staff was very unfriendly at breakfast (breakfast closes at 11 and we arrived at 10.30 - is that a valid excuse NOT to give us fresh dishes/cutlery - really St Regis???)
- the pool security guy really got me started when he reminded me several times that it is dangerous hanging my arms over the pool edge (what rule is that?)
- the room key did not work
- the checkout queue was really long (I had to wait 20 minutes)
Needless to say we departed the next day and have no intentions to come back
May 27, 2013
Rated 3 out of 5 by gps2014 Mid Term Break
Mild dissapoinment, room was nice but with poor view; we had issues twice with the safe box in the room that locked itself. We had lunch the first day upon arrival, was a long wait and plain food; The beach is very nice but there is construction nearby and drainage pipes pumping dirty water some 150 meters away from st regis beach zone, the beach sand had foam on it that did not look very natural (I cant imagine these pipes could be seawage but they should be routed further into the sea).
The SPG card was of no use, not even to get a half an hour extension at check out.
April 7, 2014
Rated 5 out of 5 by ABakry One of the best in the UAE!
Once again, this hotel satisfies us with the great hospitality and friendly, helpful staff, in addition to its well-maintained facilities. It’s also worth to mention that my two comments I recorded on my last visits; the beach condition and the crowdness during public occasions were noticeably manager this time. The beach is in a much better condition, and the crowds were being dealt with efficiently. This gives a good indication about the hotel management full attendance and professional performance. Thank you and keep it up!
P.S. The hotel needs an external dry play area for the kids.
November 3, 2012
Rated 5 out of 5 by naim2010 An unforgettable stay at the St Regis Saadiyat
I checked in at the Hotel with my work colleagues after a tiresome day at the Al Fursan Sports Resort . The room was formidable in terms of design,comfort and view -overlooking the beach and the greenery. We had an exquisite dinner and then a colorful breakfast the next day. The hotel architecture and landscaping design was superb. The staff were extremely diligent and helpful . We had our company's retreat gathering at one of the huge Ballrooms fully equipped with audio visual aids together with delicious and decorative snacks at the breaks. We ended our stay by having lunch at the restaurant terrace overlooking the beautiful gardens and the sea view. A one time leisure experience which is never forgotten
December 15, 2012
Rated 5 out of 5 by Sasha1402 It was a PERFECT holiday!
My husband decided to explore Abu Dhabi as we had only visited it once on a day trip. We chose to stay at The St. Regis Saadiyat Island and we could not have done better with our choice of hotel. The hotel sits on large landscaped grounds which is nice especially when it's in a city destination. The check-in was very smooth and we were offered a nice cold towel as August is not exactly the best time in the UAE. The check-in staff was very friendly and enquired if it was our first time in Abu Dhabi. He offered us some tips on where to go and the schedule of the transfers to Ferrari World and the museum. We were escorted to ur room by a very friendly butler named Domnic. He has such an infectious smile that it can only brighten your day whenever he talks to us. Domnic was very knowledgeable and we were very impressed, considering that this hotel has been opened for barely a year (most new hotels and some 'older' hotels too, face challenges with training their staff to be this knowledgebale). Butler service was very prompt as well. Our room was very well configured and it had a beautiful view of the Arabian Sea (this is worth paying for if you are prepared to splurge). Variety at breakfast was good and the service was very efficient and friendly as well. The swimming pool was just wonderful and you also have a choice of two pools - one for the adults and another one a short walk away, is for families. I think this is a very well thought-out idea as if you are travelling as a couple with no kids, you would want to enjoy your swim without noisy children running around and disturbing the tranquillity.
Maxim was most helpful when we requested at the last minute, to purchase a whole cake to take to a friend's house. There was none available at that time but he tried alternatives and managed to get it organised for us - THANK YOU Maxim, and the cake was delicious too!
Our visit happened to coincide with the Ramadan period (when the Muslims fast for 30 days) and it's the peak of summer so the hotel was not that busy. However, it was really nice as it's quiet and that's what my husband and I were looking for - peace and tranquillity. The St. Regis met our expectations as promised and we highly recommend anyone looking to book accommodation in Abu Dhabi, to not hesistate when considering this hotel.
August 19, 2012
Rated 5 out of 5 by HetchRouja First Class Hotel, Exceptional Experience
An absolutely outstanding hotel, the St Regis Saadiyat Island. My wife and I went for the weekend to celebrate our anniversary, we were extremely delighted and enjoyed every single moment of our stay. I picked the weekend package (including Friday brunch and Saturday breakfast) and the St Regis Suite, couldn't be a better choice. Check-in was very fast & friendly, we were surprised to find non-alcholic champaign, fruits, nuts and even a small celebration cake waiting for us. We had also the Iridium Spa, couples treatment which was another special experience. All the food, restaurants, service, pool, everything at this hotel was really top notch, we had a very special and memorable experience. Highly recommended!
July 16, 2012
Rated 5 out of 5 by rothie2 Pure Luxury
My family and I just spent the weekend at the new St. Regis. WOW. The room, the views, the pools, the service, the food--it could not have been better. It's a perfect hotel for families as well as singles or couples. There is a separate adult-only pool as well as THE BEST kids' play area. My kids were in heaven! The coolest part was that even though we live in Abu Dhabi (about 15 minutes away from the hotel!), we felt like we were millions of miles away. The scenery is pristine and serene. Total bliss. We look forward to our next stay at St. Regis Saadiyat!
April 29, 2012
Rated 5 out of 5 by Elton706 Special Anniversary Celebration
Great attention to detail from the moment we arrived. Friendly, helpful staff. Luxurious room, gorgeous bed and linen, loved the dual bathroom with walk-through shower! St Regis Butler liaised with restaurant staff so our meals at Sontaya and 55th&5th were also Anniversary themed. Wonderful food in both venues, and breakfast in the Ballroom was excellent. Great leisure facilities - family pool was lovely but we were pleasantly surprised to see the no children policy enforced in the adults-only area. Plenty of loungers and shaded areas by the pools.
August 12, 2013
Rated 4 out of 5 by Majed81 The hotel is nice but the staff that provide service should be trained
first day I faced delay on delivering my important bags from the car and after 4 calls and calling the manager I received it.
Second day I faced issue with the private dining, I called to ask for a breakfast and he informed me to call after half an hour to put my order. I Informed the manager and they solved the problem. everything else was excellent and specially the facilities.
August 2, 2014
Rated 2 out of 5 by Robin25 Shocking service
We stayed at the St Regis for 2 days and it was one of the worsted stays I have ever had .
When we arrived we were put into a room the was right next to a room under construction with construction workers shouting and making huge noise . We called down to the front desk 3 times to let them know about this ,the last time the assistant front desk manager told us we would have to wait 2 hours for them to move us .
The IPod docking station was also not working . We were never offered the signature unpacking by the butlers. We were then moved to a new room .
The butler service in this hotel is non existence on several occasions we call the butler service and they failed to answer the phone and when they did answer the phone the service was shocking . We call the butler service and asked them to come and fetch some laundry after 45mins and 2 more calls I had to take my laundry to the front desk my self , the assistant front office manager said my laundry would be back in the morning I needed it back in the morning as it had my gym kit and I wanted to have a work out but the hotel only returned my laundry at 17:35 .
The facility's at the hotel are impressive but the service and attention to detail is lacking , there were several light bulbs out in the hotel which I pointed out to the staff . I did meet one of the senior managers and let him know my concerns but this seamed to have little effect our stay continued to be a disaster . We were offered a late checkout but we decided to check out early as we felt unwelcome , this also was a issue as we asked the front office to send some one to fetch our bags after waiting 10min with decided to go and check out once we had checked out we expected our bags to be at the front office but we had to wait a further 15 min for our bags and I was about to fetch them my self but the receptionist went and collected them
When we left I thought the Gm or some one would send us a email or give us a call to apologize but we still have not got any feedback from the hotel .
May 22, 2012
Rated 1 out of 5 by Ashuae poor service after stay killed the whole experience
The stay at the hotel was awesome, the rooms ae clean and facilities are great. The beach and Asian restaurants are a let down in terms of service and menu. Seasoning was missing and the portions and speed of service are bettered in most KFCs.
What really got my goat was that the hotel blocked my card 5 times. Errors can happen but what followed was nothing short of a disaster. the staff fail to respond to calls, become aggressive and rude if you have an objection. this is not what I expected and it has caused me great annoyance and irritation. it should not take numerous calls to get a human response. I have been fobbed of from speaking to the manager.
the whole experience has put me of from the St Regis completely. My hope is that this note is read and acted upon.
June 20, 2013
Rated 5 out of 5 by Dov707 Hotel was was in a stunning location
We would thoroughly recommend the St Regis to anyone it is absolutely mind blowing. The beaches are amazing, sea is beautiful. The service which was provided was 5 star and the butler service was also very good. The hotel itself is just beautiful!!!! 5 star.
May 26, 2014
Rated 5 out of 5 by haroony Abu Dhabi-St Regis A fantastic hotel
This was our first visit to Abu Dhabi although we have visited Dubai three times and Oman twice. We thought we knew what it would be like in the area but the holiday exceeded our expectations. The St Regis is a superb hotel, with very kind, efficient and helpful staff.
Our room was very good and the Butler service provided was outstanding.The restaurants were fantastic and the choice and quality of food were wonderful. Restaurant staff were outstanding in their attitude and the service was brilliant. All the staff were kind, helpful and efficient. It is a hotel that is first class in every sense. I would have no hesitation in recommending this hotel and certainly found it to be the best hotel we have stayed in. We have travelled the world so can make this judgement. Patricia Waqar-uddin
July 12, 2013
Rated 5 out of 5 by HappyCamper2013 For work and play
With my work and pleasure I have travelled all over the world and stayed in many great hotels. This St Regis is in the top 5 with the best in terms of food, room and service. I was most impressed with the level of service and attentiveness from the butler and hostess personnel. catering to all my request. I have traveled to Abu Dhabi and Dubai and not easily impressed, but this experience was one of a kind! Fantastic and I will be back. A beautiful beach that extends as far as you want to walk. Every member of staff was very welcoming and devoted to your complete satisfaction.
All 3 restaurants were unique outstanding experiences. St Regis is a great hotel with excellent service for work and play. Would recommend the property to anyone travelling to Abu Dhabi. The rooms are very comfortable and spacious.
July 23, 2013
Rated 1 out of 5 by Dan345 The staff needs a lot of training!
I had my worst experience in hotels in my entire life at St Regis Saadiyat Abu Dhabi. The list is so long to add but to say the least don't be fooled by the butler service for the suites as all they do when you request anything from the butler is forward your call to the respective department in the hotel for you to deal with it. Completely defeats the reason of having a butler.
April 14, 2014
Rated 5 out of 5 by HaJoG Excellent Resort Hotel with some Peculiarities
The resort does not give any occasion to criticize its facilities or its services. Nevertheless there are three items which may deserve some improvement:
1) Neither in his room nor in the lobby the guest finds any plan showing the situation of the hotel´s restaurants and of other facilities. The same applies for regional maps and information.
2) In and around the lobby there are several desks. As they are not labelled, at first glance the guest does not find his way to concierge and other services.
3) The menu cards of the restaurants are not displayed in front of the entrance doors. Thus the guest has only an idea of the restaurant´s genre, but not of its actual offerings.
Though missing information can be obtained from helpful staff members, a proactive provision of information (printed or by TV/Website) would be welcome.
February 18, 2013
Rated 5 out of 5 by MM375 St Regis Hotel offers the finest quality and standards
My family and I had the most pleasurable stay and memorable time to treasure, there was a warm homely feeling in the luxurious environment of St Regis Hotel. Friendly and efficient hotel staff are added values. Personal greetings from the Hotel GM at the Lobby made it more special and appealing to all Guests! We highly recommend St Regis Hotel to everyone who is looking for an extra ordinary and amazing holiday experience. We look forward to our next visit.
December 29, 2012
Rated 3 out of 5 by MNSM Communication Breakdown
I intended to spend my first year anniversary at St. Regis Saadiyat in bliss however in vain. I loved the idea of having a butler service who can personally arrange all the necessities prior to check-in. Therefore, I had obviously arranged for the room to be decked up with rose petals.
As it was a surprise for my wife I couldn't even pretend that something was off as the room wasn't decked up.
I headed back to the reception lady who courteously apologized for the mishap and offer the evening dinner upon which I would give them the signal to deck up the room. However in between all this discussion, room service showed up while my wife was in the room asking whether it was suitable to deck up the room?!
However, in the end it was no longer a surprise but none the less we had a great time at the hotel and enjoyed the dinner as well.
July 22, 2013
Rated 4 out of 5 by cucu1965 Great hotel, needs a little more to reach St;.Regis excellence
St.Regis Sadiyat is a great hotel, in a very nice location, with a wonderful unspoiled beach, this is definitely a plus if you love the sea (the pool is very good as well!!!). We did not get an upgrade because the hotel was full for the Emirates anniversary, but we were nevertheless happy with our room.
The staff did a good job managing the 'crowd'... I have to praise their friendliness and courtesy; on the other hand they are not yet up to the St.Regis standard, e.g. the butler service is slower than it should be, the check-in process is a bit impersonal.
We had dinner at 55th&5 which was excellent in all respect, real St.Regis; and at Turquoiz which was disappointing instead: the food was below average, and so was the service - worst, the loud background music managed to turn the most romantic spot of the resort into a disco; please realize what damage you are doing!
November 21, 2012
Rated 5 out of 5 by Jonto Weekend Break
We stayed at the St Regis on a weekend break from Dubai for the first time having stayed at other hotels in Abu Dhabi previously.
I have to say having travelled all over the world to very good hotels the St Regis is certainly up there with the best in terms of food, room and service. However, the only thing that was disappointing was the internet. Having booked the surf and breakfast package we fully expected and needed to be able to use the internet, which unfortunately was virtually impossible. The Butler attempted several times to fix it but the access only lasted a short time. I suppose the infuriating thing was that we were told that they had 30% occupancy and they put us in a room as far away from the reception (and I assume the internet) as you could possibly get!
That aside the stay was fantastic and would highly recommend this hotel but leave your laptop at home.
July 21, 2013
Rated 3 out of 5 by Rom77 Room to improve
Beautiful facility located on a private section of beach on Saadiyat island. The staff are new, and will improve with time. We checked in on a busy day, but still cannot excuse the reception desk telling us to "come back later, we are too busy now." Our room was comfortable, but the lights keept going on and off during the night. Manager asked why we didn't have the butler fix them, "What butler?" Never saw one.
July 12, 2012
Rated 5 out of 5 by alwasl14 the best resorte in Abu Dhabi I have stayed in
Excellent location with private beach. very clean beach and the staff were always smiling. the in dining room was very very tasty and delicious. the room was very clean and wide with perfect view to the beach. the only problem was some items were missing from the room like the 2 ropes and the tea making items. overall, I am very glad that i chose this hotel for my stay and i will visit again for longer stays.
October 19, 2013
Rated 5 out of 5 by CTS81 Abu Dhabi in the sun
Stayed for a week at the St Regis Saadiyat and had a great time. The staff were extremely helpful and charming, whilst the food in all the restaurants was fantastic, with the Thai taking the gold star.
Great beach and pools, especially the Adult Pool.
Played the golf course and had one of my best rounds.
Would be back again.
March 22, 2014
Rated 5 out of 5 by Antonios Hotel for relaxation
this is hotel is excellent place for relaxation. and the staff let you feel that you are most welcomed
July 30, 2014
Rated 1 out of 5 by DisappointedExpat Less Than Satisfied
The hotel is pleasant but my experiences at checking in and checking out were disappointing. The staff are friendly but need to be more efficient to avoid these bad experiences for future guests.
April 19, 2014
Rated 5 out of 5 by Chris1110 Great Service, friendly staff, a perfect trip
We enjoyed the stay for 1 week in this hotel, to relax and spend some nice golf rounds on the Saadiyat Golf course.
From arrival to departure, the hole staff was in such a friendly way, that we feel really comfortable , at this week. The service and the quality was really amazing!
Thank you,... we will come back and recommend this Hotel, as the best Hotel in Abu Dhabi!
December 4, 2013
Rated 3 out of 5 by omsalem not at all a st regis experience
I arrived to the hotel at 6pm sharp. All 3 rooms that I booked WERE NOT READY. Had to wait till 7.15 to go to 2 rooms and 8.30 for the last room. The rooms did not have any shampoo and had to ask them to get. Never saw the butler nor did anyone upon checking in told me about the butler. I always stay at the st.regis NYC and this was NO st.regis im used too.
July 4, 2013
Rated 5 out of 5 by Mawgroup Holiday Perfection
My wife and I have just returned from a 2 week stay at the St Regis and were completely bowled over by the quality and presentation of what can only be described as a stunning hotel in an equally stunning location. From the moment we arrived we were impressed with the friendly welcome and check in and the beautiful room (we were kindly upgraded to a seaview room the day after) and also the tremendous quality and themes of the bars and restaurants. We really could not find fault with anything. But a great hotel is all about the staff and I have to say Max that they are all now starting to gel as a team and really do have a "can do" attitude together with a smile. They all made our holiday special and if I may just say an extra thankyou to Emmanuel and Ruslan in the Manhattan lounge, Diyana and Candy in Olea and last but not least, Dami from the lifeguard team. Many thanks, well done and we look Forward to seeing you again very soon.
June 27, 2013
Rated 5 out of 5 by Hulk Romance, Romance, Romance
I have been to many 5 stars luxurious hotels around the world, and discovered that St. Regis is one of those which I really liked and felt VIP from the staff service and readiness. It is wonderful for all occasions, Couples, with or without children. Each member will have a portion of fun and relaxation.
In short, I will come again.
January 13, 2013