Rated 5 out of 5 by Boozer50 Excellent Staff
I only have one negative about this beautiful hotel and that is the lack of entertainment. I spoke to the manager and they are looking into this. My husband and I are well travelled and this hotel is by far the best we have ever stayed in and we will definitely be back. The staff are the friendliest I have ever encountered anywhere in the world. Nothing is too much trouble. We celebrated our 24th wedding anniversary out there and they made so much fuss of us, it was truly amazing.
May 14, 2014
Rated 5 out of 5 by MrPetah Esther is fantastic!
The hotel is nice, fancy, etc. but what really makes my team's long-term stay here is the personal attention that we get from Esther Marijuan. since we have 20-30 people staying here, some weeks every single night, over the course of many YEARS, she has been like a personal assistant, or ambassador in a way. She always makes sure that we have what we need, whether that's rooms, upgrades, extra amenities, birthday cakes, volleyball nets, you name it. She works very hard to accommodate our needs and we can be very demanding. She is vital to our satisfaction at the St. Regis.
May 12, 2014
Rated 5 out of 5 by TommyKei This is the best hotel i've been to so far
I am both, a business and leisure traveler. So far St. REGIS Saadiyat Abu Dhabi is the best hotel me and my family have been too.
Excellent customer relations prior to our arrival, excellent staff service during our stay, most friendly atmosphere, great facilities for kids and adults, great restaurants, great food, hygiene is impeccable. we love the hotel and will certainly return and recommend it to all our friends and family.
May 11, 2014
Rated 5 out of 5 by RowenaMaria Drawing Room
I loveeeeeeeeeeee to eat.
I have been to all the restaurants inside the hotel and they are all amazing.
I was a bit disappointed on the food we ate at the Drawing Room, the fried rolls were so oily that the oil were all over the rock plate, the crab cake were so dry, the chicken satay were so dry, but the best was the lamb chops, for this hotel, I expected more quality food from the Drawing Room.
The drinks and desserts are definitely excellent!! You can never go wrong with the desserts here.
Staff here need to be more knowledgeable, need to be more trained when it comes to customer service. I think they just need more personality.
But overall, St. Regis Saadiyat Island is my foremost overall favorite in the whole entire world.
May 6, 2014
Rated 5 out of 5 by RowenaMaria MANHATTAN LOUNGE
I have been at St. Regis Saadiyat Island few times already and I never knew about the Manhattan Lounge until another guests asked us to meet there. I wish we knew it since last year.
The bartenders, Emmanuel and Renato were such amazing bartenders, we were introduced to a one of a kind drinks we never had before, the drinks were so delicious and we can tell how hard they work just for them to satisfy their customers.
They were very proud to inform us that they have won the Bols competition last year and they are aiming to do it again this year. We were able to taste the drinks and we wish Emmanuel and Renato the best and the whole St. Regis Saadiyat Island Hotel for the upcoming competition again.
Their professionalism and experience are beyond my expectation.
The staff from Turquoise, beach, and pool area were all magnificent. Very friendly and welcoming.
Looking forward to staying at St. Regis Saadiyat Island again in the near future.
May 6, 2014
Rated 5 out of 5 by Hutch2013 Luxury relaxing beach resort
St Regis Saadiyat island is an excellent place to wind down and enjoy a luxurious lazy break. Great pools, with separate facilities for kids and adults as well as a common area for all with nice beds and shaded "cabanas" which offer a nice private pool experience. Beach bar has the laid back feel of a coastal retreat and offers fantastic cocktails as well as great service and good food. Beach is pristine and is makes for miles of undisturbed walks as well as a natural reserve for turtles at night which is a fascinating thought. I really managed to shake off the stress of my daily job routine and completely relaxed while using the hotel facilities. Staff are amazingly young, motivated and energized and happy to assist with any request you may have.
May 4, 2014
Rated 3 out of 5 by Longperson Disappointed
The first impressions were good, friendly staff, with a good outline of the facilities provided. The room was spacious but lacking in tea and cooffee facilities. Yes, there is a complimentary service available but it is so much easier to make your own when required.
The beach area needs improvement - not up to the standard of good beach hotels in Dubai.
We ate in the Sontaya restaurant ... the food was uninspiring. The Adult Pool facility was very good although the food menu was rather limited - a lighter 'snack' menu option would be good ... mezza perhaps?
May 3, 2014
Rated 5 out of 5 by Deano61 Mr. Dean Williamson
The St. Regis, Saadiyat Island, remains one of my favorite hotels in the world. Even though I live in Abu Dhabi, I consider it one of my most favorite get-aways. That is because of the exquisite care the staff offers to its guests. 55th and 5th is still be best restaurant in Abu Dhabi. Mario at the Irridium Spa is probably the best masseur going, and I've had massages all over the world.
The property is gorgeous, the staff extraordinary and I'm proud to say I was one of the first customers at 55th and 5th when it opened in 2012. Can't wait for my next stay.
April 29, 2014
Rated 5 out of 5 by Kikoevania Terrific Hotel
Terrific hotel with great amenities. Would recommend to everyone. From families to couples to golf groups.
April 29, 2014
Rated 5 out of 5 by PMJ204 This hotel has an excellent beach location
Choice and standard of restaurants very good.
Friendly and obliging staff.
Quality and size of room excellent although would have preferred CD and DVD facilities.
Recommend sea view facing rooms.
General lack of entertainment or atmosphere in the evenings.
Butler service excellent.
April 28, 2014
Rated 5 out of 5 by Jim60 Outstanding Hotel
Excellent location, wide choice of quality facilities, all restaurants exceed expectations and the staff were the best I have encountered during my many stays at hotels
April 20, 2014
Rated 1 out of 5 by DisappointedExpat Less Than Satisfied
The hotel is pleasant but my experiences at checking in and checking out were disappointing. The staff are friendly but need to be more efficient to avoid these bad experiences for future guests.
April 19, 2014
Rated 4 out of 5 by Jim111111 Tries hard
Great hotel, excellent location. Facilities great. Staff extremely keen to help - just too keen. There are probably twice as many staff as are needed. They fall over themselves to help, but many don't really know how to help, and there seems little organisational structure to enable them to work in the best way. The food is nice but very over-priced, particularly when considering that there are restaurants 20 metres away in the same complex with equally good food at around one-third of the price. With some re-pricing and some management organisation this could be an excellent place to stay. The beach front position is outstanding, and the variety and design of the pools is excellent. Also a little far from main attractions if wanting to spend much time away from the hotel, but great if wanting to relax by pool and sea, with the (essential) cooling sea-breeze.
April 19, 2014
Rated 5 out of 5 by Leeanmay A peace of heaven at Abu Dhabi
We had a wonderful, yet too short stay. The hotel is great. with a very nice beach and a sea with different shades of blue ... Dolphins were even playing around ! We only had dinner at Olea so I can't tell anything about the à la carte restaurants but the buffet was great ! Actually it is hard to find something bad to tell about this Hotel ...
April 17, 2014
Rated 4 out of 5 by Teeki Good hotel but.....
The hotel was good but there was a 2 hour delay in giving us our rooms as they were not ready. This is really inconvenient as we were only there for 2 nights so a lot of time was wasted. Also as a family with children we had 3 rooms booked and one of them was given in another wing of the hotel which is absurd considering we had requested to stay together.
We stayed 2 nights and the food at 55 and 5th was exorbitant and certainly not worth it! The 2nd night we ate at Sontaya the Thai restaurant and the food was awful.
Also if you don't get to the pool early in the morning you will be hard pressed to find sun loungers as they are all taken.
Otherwise a good hotel for a short break.
April 16, 2014
Rated 1 out of 5 by Dan345 The staff needs a lot of training!
I had my worst experience in hotels in my entire life at St Regis Saadiyat Abu Dhabi. The list is so long to add but to say the least don't be fooled by the butler service for the suites as all they do when you request anything from the butler is forward your call to the respective department in the hotel for you to deal with it. Completely defeats the reason of having a butler.
April 14, 2014
Rated 5 out of 5 by bobitaly A wonderful wedding anniversary
My wife and I have been your guests in Abu Dhabi from 5 to 12 of April (room 754). Everything was above expectations, from the welcoming of the staff and the proficient presence of mrs Djunova at our arrival to all the small details daily. Thank you again !!!
April 14, 2014
Rated 5 out of 5 by robertoverde Great Winter sunshine escape
Possibly the best trained staff I have come across and I travel a lot. From security guards to the management - all excellent. Proper sea (with waves!) unlike the standard tepid, still lagoons elsewhere in the gulf. Adult pool an oasis, but we had kids and they loved the cabanas for ipads and shade!
April 9, 2014
Rated 3 out of 5 by gps2014 Mid Term Break
Mild dissapoinment, room was nice but with poor view; we had issues twice with the safe box in the room that locked itself. We had lunch the first day upon arrival, was a long wait and plain food; The beach is very nice but there is construction nearby and drainage pipes pumping dirty water some 150 meters away from st regis beach zone, the beach sand had foam on it that did not look very natural (I cant imagine these pipes could be seawage but they should be routed further into the sea).
The SPG card was of no use, not even to get a half an hour extension at check out.
April 7, 2014
Rated 4 out of 5 by Gitane 5 star hotel
As a 5 star hotel should be. Good staff good facilities and a good location
April 6, 2014
Rated 4 out of 5 by Moay Great hotel and great experience once I went through the check in bad experience
Great hotel and great experience once I went through the check in bad experience . I arrived and had to wait for at least 35 minutes as the two rooms were not available .
April 6, 2014
Rated 3 out of 5 by bill123456 Beautiful Location, average to poor service
Without a doubt the location is amazing. Beautiful beach and golf course all very close. The staff was hit or miss. The hotel was busy, but they failed on a lot of things. St. Regis prides itself on the butler service. When I called they seemed aloof. One time the butler asked me who this was on the phone. Not what I expected. Room service missed as well. My wife can't handle spicy food and we ordered a pasta asking not spciy. The dish must of been the most spiciest dish I have ever ahd. All in all average! We needed some help on checking out, lots of bags with a baby. We called twice for some help and no one ever arrived, we gave up after 30 minutes.
April 6, 2014
Rated 5 out of 5 by Frans69 hotel of the year
Starwood topper.We come back every year,
good trained employers
April 6, 2014
Rated 5 out of 5 by rob2705 Very enjoyable stay
We have just returned from spending 7 nights at the St Regis Abu Dhabi. It more than exceeded our expectations and that was mainly down to the wonderful staff who catered to our every need . The attention to detail was excellent and we will defiantly be returning to this fabulous hotel.
March 27, 2014
Rated 4 out of 5 by Commander great friendliness of the entire staff
there was a great service of the entire staff during our complete stay
March 27, 2014
Rated 5 out of 5 by Motherof3 Great escape
One of the best destinations in the Middle East , relaxing , fun for all the family.
Can' t wait to go back again.
March 26, 2014
Rated 5 out of 5 by zaman This hotel has friendly staff
Staff very friendly, accommodating and prompt. Service is genuine and one can feel it is part of the company's DNA
March 23, 2014
Rated 5 out of 5 by Jake19610 Very good overall
One thing was below expectations - the items used from the minibar were not replenished on the secod day.
I also think the food i 55&5th is somewhat overpriced as compared to the quality
Otherwise an overall ery good experience
March 23, 2014
Rated 5 out of 5 by Docnew Fantastic weekend in a fantastic hotel!
The comment of my five year old daughter after spending a perfect weekend in this extraordinary hotel was: Mummy we are so lucky!
This describes the experience of our entire family. The perfect managed Sandcastle kids-club, the outstanding quality and selection of food, the friendliness and competence of the entire staff, the comfort of the room etc. This hotel outreaches our expectations and indeed we were lucky!
March 23, 2014
Rated 5 out of 5 by CTS81 Abu Dhabi in the sun
Stayed for a week at the St Regis Saadiyat and had a great time. The staff were extremely helpful and charming, whilst the food in all the restaurants was fantastic, with the Thai taking the gold star.
Great beach and pools, especially the Adult Pool.
Played the golf course and had one of my best rounds.
Would be back again.
March 22, 2014