Rated 5 out of 5 by T1977 Close to Excellence
Service and food superb. Staff extremely helpful. The setup is extremely wonderful.
August 11, 2013
Rated 5 out of 5 by Park246 A beautiful and friendly hotel
The hotel is excellent in terms of appearance and the service offered by all of the staff that we encountered.
The rooms are beautiful, decorated to an excellent standards with all of the amenities expected in a hotel of this standard.
Breakfast and dinner in the Olea restaurant were lovely, with a wide selection of cuisines from across the globe. There is something to meet everyone's taste.
The health club, although not actually attached to the main hotel has brilliant facilities with one of the largest gyms I have ever seen. The lap pool, often quiet and tranquil was excellent for a swim in the morning.
The pool and beach were lovely, always very clean and well maintained. The sunloungers are very comfortable and service around the pool is excellent.
Staff which exceeded our expectations and went the extra mile to assist us are: Elisa, Ayemar and Phyo who cleaned our room to an impeccable standard and always offered a greeting and a kind smile. Sudi- a member of the pool assistance team who was absolutely brilliant, he was always so friendly and helpful- an incredible asset to your establishment. Furthermore, Vaibhav and Sara in the Manhattan Bar were also excellent, friendly and very professional.
September 1, 2013
Rated 5 out of 5 by SteveVC Mr
Hotel is quiet, very relaxing with exceptional service.
October 7, 2013
Rated 5 out of 5 by Caraguin Wow
Loved loved loved this hotel. Checked in here for the Madonna concert and loved every minute of it. Check in was quick and efficient. Despite arriving very early in the morning, our room was ready within minutes. Fantastic sea view room with great views from the balcony. The bathroom was something else. Great tub and shower. Toilet was a bit too high for me, maybe it was meant for tall people. The property was good too though it can be confusing. They should provide guests with a map to get their way around the building. The restaurants were all great. Dined twice at 55 & 5th because it was THAT good. Sontaya was a revelation. I actually thought the Padthai here was better than the one I had in Thailand. The breakfast spread was great too. Lots of choices and freshness guaranteed. Hung out at the beach bar and the staff were great there - actually the staff in the hotel are great period! The only downside is the location since Saadiyat island is just being developed but it doesn't really matter. The spa though I wanted to try but they were always booked - I dunno maybe they were under-staffed. Sadly I didn't get to try that one. But overall, I had an amazing time here and would gladly stay here again if I travel to Abu Dhabi.
June 27, 2012
Rated 5 out of 5 by llyn Great pool and lovely location
Had a lovely stay at the st regis, the rooms are nice and modern but welcoming and the adult pool was fantastic.
The changing facilities at the pools could use a bit more attention and more amenities for those who have already checked out but need to get ready. Also the check-in staff should give more details on the butler service - the tea and coffee and other items provided by them were great but we wouldn't have known about them unles we had specifically asked (so let people know).
June 26, 2014
Rated 4 out of 5 by Falcon Staffs Are Lack of Training
I read about how great the Head of Butler and the staffs services on the hotel from the Abu Dhabi Weekly recently but was greatly disappointed when I personally experienced it during my stay in the hotel last weekend. First, we were ushered to a wrong room number as the staff was ushering 2 families at the same time. We found it out when the staffs sent the wrong luggages to our room! We had already settled down in the room and decided not to change but called to inform the butler services to change the room number accordingly. However no action had been taken as I received a room knocking at 11pm asking for another guest’s name. There is no kettle facilities in the room and so we have to order a flask of hot water to make milk for our son. We waited for about an hour and when I’m poured the water out into my son’s bottle, the water was in light brown color with coffee smell; which means they did not wash the flask properly before they serve their guests. Lastly, when we checked out, our bills got mixed up with the other guest who took the room assigned to us initially, which includes some restaurant bills which we did not step our foot onto. This lead to a long waiting time to check-out as the staffs have no idea on how to settle our accounts as we refused to pay for the restaurant bills that we did not patronage in.
June 19, 2012
Rated 5 out of 5 by AArora An amazing experience just an hour away from Dubai
We recently stayed at St. Regis Saadiyat Island Resort, Abu Dhabi for a much-needed short weekend break away with the family. We thoroughly enjoyed the resort, the facilities including the beach, pool and kids club which is excellent, and the staff is very warm, courteous, well trained and accommodating. I have honestly experienced most of the beach and desert resorts in the UAE and have to say the St. Regis Saadiyat is really one of the best. We stayed in an ocean view suite that was very comfortable for a family of 2 adults and 2 kids. The resort provided extra rollaway beds for the children. The terrace was ideal to enjoy the pleasant weather while admiring the views. The personalized Butler Service was outstanding, complimentary tea or coffee is served by the Butler rather than your traditional tea or coffee maker in the room it’s a very nice personal touch. The food and beverage offering is good and one is spoilt for choice. Every restaurant in the resort caters to kids and no request was ever too big an ask. We arrived at the resort early and were escorted to our room immediately. The team was also very accommodating with the late check out request allowing us to take full advantage of the resort facilities for the full day. As we live in Dubai this will certainly be an experience we would like to repeat with the family again in the very near future.
December 3, 2013
Rated 5 out of 5 by TXLady811 Perfect Weekend
I was looking forward to a much deserved and needed respite from life this past weekend. The St Regis exceeded my expectations in every way. The early check in & room were superlative. There was a small snafu with my Brunch reservation - which was quickly resolved- and the ensuing Brunch was indeed, memorable and special. My guests all commented it was "a special day to remember forever." Special thanks to Chef, Gurav, Pradeepth for making us laugh and laugh. The adult pool was perfect, and especially loved the sun loungers in the pool. the cold jacuzzis, and NO KIDS. Breakfast was outstanding. I plan on returning very soon. IMPECCABLE.
October 6, 2013
Rated 4 out of 5 by Nangas Wonderful Family Holiday
We spent 7 days in Abu Dhabi. The service, activities and facilities were unbelievable. The best hotel Gym I have ever seen.
July 8, 2014
Rated 5 out of 5 by BradHDubai Fantastic Resort With Great Service - Simply Brilliant
Right from the entrance and lobby down to every experience that guests enjoy at this beautiful resort - everything's fabulous. The staff are incredible at remembering names and recognition - always greeting with a smile and plenty of genuineness. Every request that was made was responded with a 'YES' from hotel staff which is probably something that a lot of other resorts in this price range should probably be heading towards. Would definitely recommend as the ideal beach resort destination in UAE. I would like to highlight one minor hiccup during our stay i.e. availability of vegetarian meal options at the resort's in-house restaurants. Being vegetarians, we reviewed every menu in the hotel to check for possible lunch and dinner options but the results were disappointing since there were only a handful. In fact, the menus in 'Olea' which is the All Day Dining restaurant actually highlights the fish soup as being 'vegetarian' which is a blatant error and there are a few other items that are mislabeled too. Every restaurant has a wonderful theme and great ambiance along with the legendary St. Regis service incorporated from the staff everywhere. Dining options include a steakhouse, a seafood-specialty restaurant, Thai Fusion apart from Olea and the beach house but we felt rather restricted in dining options especially once you've tried the pizza and risotto then there's not much else to try...
August 12, 2013
Rated 5 out of 5 by Xsjado1212 Allow me
..to reference the St. Regis Saadyiat for one of the best Hotels we have ever been so far. Our one week stay was definitely beyond our expectation. The staff is extremely helpful and always with a smile. It is obviously that the Management cares about their employees. We were happy to see the staff was well trained even dealing with guest having not the right behavior. The room was clean, very spaceous and of quality. All Restaurants did meet our expectations. Especially dinner in turqoise with perfect drinks didn't want us to think about going back home. To see dolphins off the beach is something you can't get for money. We will definitely be back!
September 14, 2013
Rated 5 out of 5 by Shine Amazing Stay!
We had an amazing stay at the hotel. This is a wonderful family destination where you can enjoy some great moments with your kids and some relaxing times as well in a beautiful environment. Our overall experience was great ,we actually extended for one more night as we were very happy. The hotel is very pleasant and the quality of the staff makes it unique!! We were impressed by the staff!!!
- Check in staff: Lovely staff! We really felt welcome!
- Housekeeping staff very reactive and pleasant! Our request were answered in a very short time, this was impressive!
- At the beach: very helpful, extremely kids friendly! Very cheerful team! The kids loved the games offered ! The team is very dynamic and pleasant. Lifeguard are very alerts.
- At the pool: Great staff, very pleasant too . We very much enjoyed all the private areas created by the pool beds and all the unique spaces created by some special seating areas all around the pool. It really makes the pool experience pleasant. Lifeguards are very alert too, we felt that the kids were in a very safe environment.
Pool food is a bit overpriced though and portions are very small.
-The rooms: very nice rooms, spacious, beautifully decorated. However, our main negative point would come from the light system not convenient and too complicated ( too many buttons)!!!! If anybody goes to the toilets at night it enlightens the whole room as the doors are made with glass!
- Breakfast area is really pleasant too, we loved the terrace. The waiters are very proactive and ready to help you spontaneously with a big smile at any given moment.
It is one of the best family resort in the emirates. We will come back!
October 17, 2013
Rated 5 out of 5 by Belle76 Superb!
A gorgeous resort - classy, chic & stunning.
Service level was amazing - attention to detail was impressive also.
I cant wait to visit again.
July 5, 2014
Rated 4 out of 5 by Teeki Good hotel but.....
The hotel was good but there was a 2 hour delay in giving us our rooms as they were not ready. This is really inconvenient as we were only there for 2 nights so a lot of time was wasted. Also as a family with children we had 3 rooms booked and one of them was given in another wing of the hotel which is absurd considering we had requested to stay together.
We stayed 2 nights and the food at 55 and 5th was exorbitant and certainly not worth it! The 2nd night we ate at Sontaya the Thai restaurant and the food was awful.
Also if you don't get to the pool early in the morning you will be hard pressed to find sun loungers as they are all taken.
Otherwise a good hotel for a short break.
April 16, 2014
Rated 5 out of 5 by sguirari Great stay
We enjoyed every minute of our stay! We just wished we could stay a little longer, the hotel was fully booked.
May 26, 2014
Rated 5 out of 5 by MrPetah Esther is fantastic!
The hotel is nice, fancy, etc. but what really makes my team's long-term stay here is the personal attention that we get from Esther Marijuan. since we have 20-30 people staying here, some weeks every single night, over the course of many YEARS, she has been like a personal assistant, or ambassador in a way. She always makes sure that we have what we need, whether that's rooms, upgrades, extra amenities, birthday cakes, volleyball nets, you name it. She works very hard to accommodate our needs and we can be very demanding. She is vital to our satisfaction at the St. Regis.
May 12, 2014
Rated 5 out of 5 by NellyLuc Beyond expectations
Very high standards, a fantastic stay , cant find negative points. Very friendly staff and superb accomodation. We come defenitly back if rate is according budget.
June 28, 2014
Rated 1 out of 5 by KKth What a weekend!
Gave us the room 2 hours afters check in time
Guided us in the wrong direction to the pool/beach facility
Found a dirty towel in the washroom
Staff came into room after being handed over to us
April 21, 2013
Rated 1 out of 5 by dinoGoodwin cold reception
found this hotel cold and unfriendly
May 14, 2013
Rated 4 out of 5 by nabeehq A Romantic Getaway at the St. Regis
St. Regis Saadiyat was very nice for my wife and I to spend our first anniversary. The room was impressive. We fill in love with the tub. The view was breath taking.
Everything i experienced at the hotel was amazing except for the below points:-
1) Very slow service from staff. I had to repeat any request at least 3 times to get it. We felt the staff wasn't eager to help at the restaurants or pool area.. However, the room butler service was good.
2) We didn't have a comfortable sleep on the bed. The mattress felt like it needed flipping and there wasn't options for pillows as in other same level hotels.
November 10, 2013
Rated 4 out of 5 by David67 St Regis Hotel. Saadiyat Island
A very stylish and luxurious hotel . We had a lovely room and the Butler was very attentive and helpful , as were most of the staff. On arrival and departure the concierge and valet were not of the same standard. There are issues with congestion and valet parking in too small an area at certain times . This may seem petty but first impressions count! These staff need to be on the ball more. The hot section at breakfast needs addressing as there was always a queue . It is poorly layed out and two people should be cooking at all times to cope with the demand.
We would recommend and definitely return again.
March 28, 2013
Rated 4 out of 5 by Scot12324 Great facilities let down by small points which matter most
My family and I stayed at the St. Regis Saadiyat Island for 2 nights (Thurs & Fri) to celebrate my 40th birthday.
There is no doubt that the hotel is stunning and the facilities first class but the smaller, finer points remain in the mind the longest.
Check-in & out - too few facilities by far and sadly following the standard 5 star Middle East practice of alleged VIP facilities which ultimately delay the process and lead to stressful start and finish to your visit. You want to get in, and get out as quick as you can - don't plan on this being achievable.
Family pool - beautiful but beware a Friday afternoon when hordes of uncultured but extremely pretentious and demanding day-visitors descend to eliminate any element of tranquillity with defiant refusal to follow pool staff instructions and endless "give me" demands.
The room - double beds which sag into the middle and are painfully soft. AC which even at the lowest setting roars continuously without ever reaching your desired level of coolness, after 2 nights we were all praying for own beds at home.
Kids club - excellent - cant praise it enough
Sontaya - excellent although the waiting stuff can sometimes resemble a flock of lemmings. Food is terrific however.
Olea - great buffet which flatters to deceive. Hot courses are warm rather than hot, and the waiting staff all look like they'd rather be anywhere else than there.
Highlight of the trip - on Saturday morning 10am when the uniformed security guard at the family pool loudly cleared his throat like a south Indian cleaner and then spat the gloop into the ornamental pot close to the pool. Stuff of legend.
June 29, 2014
Rated 5 out of 5 by martha79 Very friendly and attentive staff
We really enjoyed our one-week stay at the St. Regis Saadiyat in Abu Dhabi. The staff was very friendly and helpful at all times which made us feel welcome. The rooms and the facilities are nicely decorated, the St. Regis beds are a dream and the beach at the hotel was beautiful and clean. The only minor downside was that the buffet was a bit crowded on the weekends. All in all, it was a wonderful and relaxing stay and I hope that we will visit again soon. Thank you to all the staff.
June 1, 2014
Rated 3 out of 5 by Longperson Disappointed
The first impressions were good, friendly staff, with a good outline of the facilities provided. The room was spacious but lacking in tea and cooffee facilities. Yes, there is a complimentary service available but it is so much easier to make your own when required.
The beach area needs improvement - not up to the standard of good beach hotels in Dubai.
We ate in the Sontaya restaurant ... the food was uninspiring. The Adult Pool facility was very good although the food menu was rather limited - a lighter 'snack' menu option would be good ... mezza perhaps?
May 3, 2014
Rated 5 out of 5 by RowenaMaria Drawing Room
I loveeeeeeeeeeee to eat.
I have been to all the restaurants inside the hotel and they are all amazing.
I was a bit disappointed on the food we ate at the Drawing Room, the fried rolls were so oily that the oil were all over the rock plate, the crab cake were so dry, the chicken satay were so dry, but the best was the lamb chops, for this hotel, I expected more quality food from the Drawing Room.
The drinks and desserts are definitely excellent!! You can never go wrong with the desserts here.
Staff here need to be more knowledgeable, need to be more trained when it comes to customer service. I think they just need more personality.
But overall, St. Regis Saadiyat Island is my foremost overall favorite in the whole entire world.
May 6, 2014
Rated 5 out of 5 by Deano61 Mr. Dean Williamson
The St. Regis, Saadiyat Island, remains one of my favorite hotels in the world. Even though I live in Abu Dhabi, I consider it one of my most favorite get-aways. That is because of the exquisite care the staff offers to its guests. 55th and 5th is still be best restaurant in Abu Dhabi. Mario at the Irridium Spa is probably the best masseur going, and I've had massages all over the world.
The property is gorgeous, the staff extraordinary and I'm proud to say I was one of the first customers at 55th and 5th when it opened in 2012. Can't wait for my next stay.
April 29, 2014
Rated 5 out of 5 by sue60 excellent service and luxury
we stayed 6 nights in a st regis suite which was furnished to a very high standard with an exceptionally comfortable bed,one of the most comfortable I have ever encountered on my travels!
Spa and fitness facility's were that of a first class health club with a wonderful indoor lap pool.
The hotel restaurants were very good considering the numbers that are catered for. Breakfast had everything you could want and when the 55 & 5th restaurant was opened to ease the congestion, we found breakfast a more relaxing experience.
All in all the hotel is certainly 5* and I would happily return.
February 19, 2014
Rated 5 out of 5 by Hutch2013 Luxury relaxing beach resort
St Regis Saadiyat island is an excellent place to wind down and enjoy a luxurious lazy break. Great pools, with separate facilities for kids and adults as well as a common area for all with nice beds and shaded "cabanas" which offer a nice private pool experience. Beach bar has the laid back feel of a coastal retreat and offers fantastic cocktails as well as great service and good food. Beach is pristine and is makes for miles of undisturbed walks as well as a natural reserve for turtles at night which is a fascinating thought. I really managed to shake off the stress of my daily job routine and completely relaxed while using the hotel facilities. Staff are amazingly young, motivated and energized and happy to assist with any request you may have.
May 4, 2014
Rated 5 out of 5 by Aleco this hotel gave us great assistance in a difficult situation
During our recent stay at the St Regis, unfortunately my son got sick and has been hospitalized for some days.
All the staff of the hotel has been amazing with us, from Oliver (at the Reception) helping in every possible way with our accomodation, allowing us extra late check out, to the butler of our floor offering us trays of fresh fruit, from the girls of the Kids club taking care of my oldest son, to everybody asking news and trying to assist and help.
We were in a difficult situation in an unknown city and this Hotel has been like family to us!
Thanks again from all of us,
October 31, 2013
Rated 5 out of 5 by jechho Lovely resort
Great spg recognition, lovely hotel, fantastic adult-pool, huge breakfast spread & good sea view.
Room for improvement:
- butler service slow from time to time., same with bell boy and beach staff.
- complimentary coffee from the butler is great, but charging extra for decaff is cheap.
- weirdly, the curtains in the suite living room blocked out more sun than the curtain in the bed room.
- some wear and tear here and there - cracked tiles in the sink, loose handle in shower, electrical curtain not working in sleeping room.
- a bit quantity over quality at breakfast. Missed more healthy options (greek yogurt, whole grain, non-suggary food etc.)
- extremely slamming doors. Please install soft lock mechanism.
March 7, 2014