Rated 5 out of 5 by Nizarz Great Experience
Excellent weekend - Romantic / Relaxing / Fun
November 18, 2014
Rated 5 out of 5 by RCM89 Beautiful Hotel
Did the brunch and stay weekend. Was fantastic everything from food, service, rooms and the amazing beach. Couldn't fault the stay, even got 20% off in their delicious Thai restuarant. My only advice would be to book the restaurats early to avoid disappointment.
November 16, 2014
Rated 4 out of 5 by Maunts69 Overall nice experience
Overall nice experience. Facilities are impressive, all staff is courteous and friendly. A lot of refined details which make this hotel distinguished from most 5-star hotels in the region.
However, some nuances prevented the stay from being as exceptional as we would have expected:
- the room air conditioning was very noisy at night and could not be easily shut off
- when the room was made up, all towels were taken for laundry but forgot to replace with fresh towels
- the checkout billing had several amounts mistakenly posted to our account: they were reverted but after some insisting and with no apologizing by the attending person
Overall will recommend but there is room for improvement and hopefully this review will help.
November 1, 2014
Rated 5 out of 5 by Nice17 Top quality in all SPG hotels
This hotel is just perfect. Everything is taken to the best of refinement and total luxury can be expected. The gym is top notch. The swimming pools are stunning. The buffet breakfast is delicious and very varied. I can find absolutely nothing negative about this hotel.
October 28, 2014
Rated 5 out of 5 by OsMarg62 Best Hotel Stay EVER
From the minute we arrived until the minute we left our expectations were surpassed in regard to every element of our 7 night stay. The resort facilities and its' grounds and location were a paradise. Taking the St. Regis experience to an even higher level of guest satisfaction I must mention the staff, every one of whom is a genuine credit to the business. The professionalism, knowledge, helpfulness, friendliness and willingness to find solutions to any queries of every member of staff we encountered had a huge impact on our total enjoyment of our holiday experience. Olea staff, Butlers, Door staff, Consierge, Housekeeping, Beach and Pool staff and staff at 55 & 5th were so welcoming, adding an element to the stay which cannot be costed. We have already decided that we will return next year to experience, once again 'A DREAM HOLIDAY'. Many thanks St. Regis.
October 25, 2014
Rated 5 out of 5 Excellent Hotel
The only Problem I had, on the dinnerbuffet nearly every offered Food had garlic. The staff tried to help and to solve it in offering alternatives.
October 26, 2014
Rated 1 out of 5 by Wins Service below par for a St. Regis
The hotel has great facilities and environment but I find the service very cold and unorganised. Customer service team are not selected and trained properly. The customer service team at breakfast appeared like they don't want to be there. Is it that hard to put a smile on? Butler service and spas were great. Must have been trained by different people. Checkin and checkout took us a while. Not efficient. Not much was explained to us regarding hotel facilities during checkin after a long wait. Mistake was made during checkout and caused delay. The most disappointing part is the people. It seems like people are here for the sack of ??? They are not passionate about customer service at all! And they shouldn't be there. Who put them there in the first place?!
September 30, 2014
Rated 2 out of 5 by Sjuma76 Great Hotel but the worst service
We arrived at the hotel and were impressed with the location and facilities the hotel offer. But after staying there for three nights these are my observations.
1. It took me a long time to get food at the pool
2. Impossible to get a reservation in any of the restaurants ( since the number of outlets doesn't accommodate the number of guests in the hotel.
3. I had to wait until noon and after calling a couple of times to get the room cleaned.
April 12, 2012