Rated 5 out of 5 by Belldave New year dance
We were the only table with no table cloth around us and felt somewhat in the cheap seats.
January 5, 2014
Rated 5 out of 5 Fantastic Experience
Excellent staff, who provide professional, courteous and warm service. From the time we entered the hotel on arrival to the time, we left, the servie and experience was perfect. The F&B staff was excellent (Sameer at The Retreat), servers at The Fairways. The front desk staff (Andres), Bell staff, were attentive and intuitive. Spacious and well appointed rooms with fantastic views of the golf course. Comfortable, huge and well-designed bathrooms. All in all a very relaxing vacation.
August 12, 2013
Rated 4 out of 5 by Vicky29 Staff attitude needs improvement
Dec 29th. I came back from breakfast and discovered 2 housekeepers in my room under closed door taking my sleepwear and laughing. I asked them what are they doing and why the door is closed. They replied they forgot to put a notice on the door. I went to reception to ask what is going on. The manager, Nick E. first went to my room and then came back declaring that it is according to internal Starwood Hotels’ standards that the housekeeping is done with the room’s door closed. When I asked his to show me these standards, he said he can’t because they’re internal documents. Maybe I was asking to tell me some war secret or maybe other 5-star hotels around the world have a different view on this issue.
I also asked Nick to change the room as for 2 nights I couldn’t sleep well. Room was across the technical door which was used to move in and out some heavy cargoes and being slammed 24 hours a day. It took another 2.5 hours of various nonsense he told me before the final verdict: we’re sorry but we can’t change the room, we’re fully booked. Is that ok? No, of course not! I didn’t count on further 2 sleepless nights. I called my husband and asked to check whether it’s possible to book a room for the remaining days through internet. He replied that rooms are available both through booking.com and through hotel’s website. I came back to Nick with this news and in another while he invited me to see my new room. Why did it take Nick so long to discover that another room is available?
After that I came back to my old room to pack my stuff, and was locked accidentally by cleaning staff at the balcony for a number of minutes before the other staff came to take my things to move to the other room and found me locked.
In the afternoon I decided to go for a walk. I went in the left direction if you exit the hotel. I was using the pathway, not the grass, walking slowly and quietly. Suddenly there’s a man in a red T-shirt sitting in a golf car. Maybe, a trainer. He says to me the following: you can’t walk here, this is a private territory. I asked him, where am I supposed to walk? He replies: I don’t know, but you cannot walk here.
Dec 30th. I put on the “green choice” on my door counting that there will be no housekeeping as I don’t need one. Didn’t help. The towels were changed, all my things were moved the way “they” feel it’s better.
In the afternoon I decided to sleep. Switched on the “do not disturb” sign. At 15:30 there’s a bell in my door. Before I managed to put something on, there’s another bell. Do you know what it was? They delivered me a letter saying that they hope I enjoy my stay and have a renewing time. However, they remind me to check out tomorrow at 12:00 noon. Was it necessary to wake me up for this? Was it possible to deliver this important letter in the morning or in the evening or put a letter under my door?
Thanks, I really enjoyed staying at this hotel for 4 nights. Special thanks to such attitude and really overwhelming service. Did they offer to remedy the situation? No. Will I ever come back to this hotel? No. Will I recommend it to a friend? No. Hopefully, all this is clearly written in the internal rules, which the hotel staff follows.
January 5, 2014
Rated 5 out of 5 by Veslan Great getaway
We have stayed over the EID Holidays this weekend and appreciated the upgrade to an Executive Suite.
Front Desk associates were very quick and efficient - we were checked in in less than a minute.
Our luggage arrived to the room before us, which is rare to experience and very pleasant indeed.
The Suite was very spacious and cozy, bed - very comfortable and I personally really enjoyed the good night rest.
We loved the pool! Very good size and nicely cooled. I just wished there was a corner with a shade(aside of the kids pool).
Food at the pool was great too, not to mention the service; a special thanks goes to Suneesh - he was very proactive and very pleasant to deal with.
On the same note, would like to mention the Duty Manager - Matthias, who handled a minor complaint from our side in a prompt and professional manner, which was very much appreciated as well.
Overall, great first experience!
We will definitely come back again.
August 12, 2013
Rated 5 out of 5 by switsxything Lovely
It was a pleasant stay. The bed was amazing...i have never slept in a comfortable and heavenly as the ones from Westin.
I like the water element in most areas in the hotel. it gives a very relaxing mood which makes you stay in the hotel all day long.
Food was excellent. although maybe a more variety during lunch will be better. i notice that you do not have much english movie channels...add some more.
February 2, 2013
Rated 5 out of 5 by Jack7829 One of the greatest customer service I've experienced
This hotel is amazing: great infrastructure, beautiful rooms, stellar buffet dining, great spa, great pool, all topped by greatly trained personnel, with one mission: give you a great stay.
The only negative point: the 'heavenly' bed: not our taste, much too soft. But Alexia , housekeeping mgr, has been of great assistance to find a solution. Thumbs up for her.
January 13, 2013
Rated 4 out of 5 by Pete65 Wonderful location
The Westin at the Abu Dhabi Golf resort is one of the finest I've stayed at.
Beds are super comfortable, spectaculair view from the rooms. and excellent multi-lingual staff.
Downside from this hotel was the internet connection. Not always full strenght in the room. Furthermore, for a hotel like this it should be free of charge.
February 9, 2013
Rated 5 out of 5 by Dina02 Nice experience
Excellent job from Andres and Rafa at the front desk. Facilities and overall experience excellent. The only negative thing was the shower. The shower door dosn't close properly and the bathroom was full of water. I asked front desk to clean but nobody did.
August 4, 2013
Rated 5 out of 5 by nadia1975 GREAT HOLIDAY
We chose THE WESTIN ABU DHABI GOLF RESORT & SPA without knowing about it and we discovered a wonderfull place to spend 3 days of vacation in Abu Dhabi. We were with our two children and they loved it as well. It is so close to Ferrari World and Yas Waterworld and the airport that we highly reccomend it.
May 30, 2013
Rated 5 out of 5 by Dave44444 Outstanding Service
The service is fantastic here the AUH crew at the westin goes above and beyond to make you feel at home.
I would recommend this hotel to anyone.
December 26, 2013
Rated 5 out of 5 by AWONDERFULHOTEL Great Hotel
Had a long stay over at Abu Dhabi airport, so we decided to spend fourteen hours at this hotel. The only mistake we made was, we didn't have the time to stay longer. Bar food was excellent and the bed was wonderful. Will stay here again
August 13, 2012
Rated 5 out of 5 by MisterBlue Great Location
In between the city and Yas Island. Next to Abu Dhabi National Golf course.
August 12, 2013
Rated 5 out of 5 by Amina63 Amazing Hotel
Amazing service, friendly staff, modern and comfortable roms & breath taking views.
Conference rooms very well equiped.
I would highly recommend this hotel for conferences, peaceful stays and golfers.
December 21, 2012
Rated 5 out of 5 by MSG56 One of the best hotels!
I've been a world business traveler for the past 20 years and the Westin in Abu Dhabi is one of the best hotels I've stayed in. Very nice room, great view, friendly staff, great food and clean.
January 17, 2013
Rated 5 out of 5 by DD56 Very Nice
This is the nicest place I have ever stayed. The staff was more than helpful and very friendly. The food and service was excellent.
November 21, 2012
Rated 2 out of 5 by toofi123 the worse employee ever
-dont apologize for thier mistake
-arrived at three clock and got rooms at 18:30 without apologizing
October 31, 2012
Rated 5 out of 5 by Smallimi Wonderful and spaciuos, far from Center
Wonderful and spaciuos, far from Center.
The green is awsome. Spectacular new structure and very friendly staff.
November 24, 2012
Rated 5 out of 5 by Charly04 Hotel and golf
Great hotel and great golf, fantastic buffet restaurant
January 4, 2013
Rated 1 out of 5 by JaberM The most disappointing SPG experience to date..
My stay in Westin Abu Dhabi started with a disappointment, and was consistent in disappointing until departure.
I am used to the friendly greeting in all my stays in SPG hotels around the world. In Westin Abu Dhabi, I saw the welcoming Juice Dispenser and cold towels tray sitting there around the reception, but no one offered me anything despite the hot Abu Dhabi weather. After getting my room card, nobody explained anything about the facilities available, not even the timing of the breakfast buffet and its location. I tried to find more about the facilities when I reached the room but there was no guide.
I reached the room to see that the Air Conditioner wasn't functioning, nor was the Wifi connection. I reported that to the concierge. The A/C was fixed but the internet remained nonfunctional throughout the stay. Above that, there was no 3G/4G coverage for my smart phone du connection.
The carpets in the room were very old and dusty, being allergic, coughing prevented me from sleeping at nights.
During my long, really long, walks from the elevators to the rooms and back, I noticed a lot of decorated lighting elements with burnt lamps. They stayed burnt without replacement through my 3 days stay. Westin Abu Dhabi is definitely not of the standard of International 5 Star Hotel chains.
And finally to top all of the above, the Arabic translations of the menus and brochures was really pathetic. Spelling and grammar mistake that could have been avoided by hiring any third grade arabic speaking student.
And of course, a bad hotel stay cannot be ended without a mistake in calculating the mini-bar consumption that is not rectified until the time of writing those lines.
April 28, 2013
Rated 2 out of 5 by Americano13 Unfortunate
After traveling 15 hours we were met with repair crew in our room fixing a/c problem.
Mr. Nick (duty manager) of course is just a statue. No proper hospitality decision making.
After 90 minutes, and by then 10 pm, the hotel offered to move to another room that was not the same category plus no consideration of common sense to understand that after unpacking for kids it is more trouble than its worth to repack and be shuffled around at mid night.
I argued the room should of been prepped and a/c checked. They had all day since we arrived at night.
Kids picked up food bug and they spent next two days conferring with W/C
January 7, 2013
Rated 3 out of 5 by Yves03 Very good place for golfers
- good restaurant
- poor house keeping
- the level of Westin Dubai is better
December 11, 2013
Rated 1 out of 5 by gsDubai be aware of the construction and noise - Stay away
I have booked couple of days with my 2 kids, the hotel nice and staff are welcoming.
the door system were down and i had to wait for almost 30 min next to the room, however we could not access it.
However the bad side was the construction during the night. the hotel failed to inform the guest that they have next door large construction work. the kids were up and crying from the noise.
When i complained the staff said we were not aware.
Nice hotel but stay away specially if you have kids
October 17, 2013
Rated 4 out of 5 by JPF1414 The Stay
The wings are not good. To get to the pool from the left or north wing, we had to walk through the restaurant. buffet dining area, I did not care, but I am sure the people eating did. Need an alternative route.
Also at dinner which is buffet style, hard to get service for beverages. The meal selection ,quality and busing was good.
Also I live near the hotel, two weeks ago I paid 600 per night with 600 credit for meals, two weeks later I paid 800 per night. My total bill when I left was about 2,500. We had a good time, but there should be a discount or promotion for residents just wanting to spend a night. After August the promotion requires a two night minimum. With my house so close, all I need is a one night get away.
September 18, 2012
Rated 5 out of 5 by JohnBowell Top quality 5 star hotel
Excellent hotel in every way, buffet food is superb, staff brilliant.
November 20, 2013
Rated 5 out of 5 by Rizva Great for Business
This is an excellent property and the staff is always friendly, helpful, and professional. It's a peaceful location even for non-golfers. There is a nice pool area and great fitness center. It's the kind of place you want to come back to.
It's a shame they still allow smoking in the rooms and restaurants/bars. I have to avoid eating there when smokers are present. It's pretty disgusting.
The weakest link is housekeeping. Service is inconsistent. Sometimes they clean the room when you hang the Green Choice tag. Sometimes they don't clean the room when there is no tag. The extent of cleaning varies from day to day. Sometimes they don't clean until 6pm. They will often leave dirty room service items (is that someone elses job?). The room doors tend not to close unless you pull them tight. After cleaning the door is usually left ajar. You never know what you are going to get.
Still, a great choice.
November 2, 2013
Rated 5 out of 5 by SteveA A very pleasant stay
I stayed here on business and chose primarily based on location. This is a wonderful property with very helpful staff. We got good assistance and recommendations from the front desk staff. Views of the golf course were relaxing --- and I am not even a golfer. This is a very nice place to relax and decompress after a day of work.
October 29, 2013
Rated 5 out of 5 by wv23 Great stay
Thanks for the great stay. Everything was perfectly arranged in this hotel. I want to thank everybody, especially Andres, Rafaela and Sylvia from the front desk. They did a great job!
November 4, 2013
Rated 2 out of 5 by HadiF Service Needs Major Improvement!
I have stayed at the Westin for almost six months now.
The front desk service is great, however, all other services need major improvement.
1- In-room dining experience is terrible - 3 out of 4 times the operator missed my order (suggestion: need to have someone from the kitchen take the orders!!)
2- It is not unusual that someone would come into your room without knocking on the door (it happened several times)
3- Food quality needs to be improved (very mediocre for a 5 star hotel)
4- concierge service especially in relation with private taxi service is not reliable at all (many times the car I reserved did not show up or did not know where to pick me from - it is a total disaster!)
5- you have an automatic forced wake up call from the sound of grass mowing in the early morning around 6 am
Overall, I am very disappointed from the experience and the only reason forcing me to stay at the hotel is its close proximity from my client vis-a-vis other hotels...
October 11, 2013
Rated 5 out of 5 by LFCorsten Golf, Golf and Golf
I stayed in the Westin a couple times now and I like it. The modern style of the room and the wonderful Golf Course is perfect match for me. The Abu Dhabi Golf Course, home to the PGA European Tour Abu Dhabi Golf Championship. So you can be sure the golf course is top notch.
The breakfast in the Fairways Restaurant is amazing with a superb view of the golf course.
Several outdoor pools invite you to relax.
The Westin Abu Dhabi is always a good choice, even if you don't play golf.
June 11, 2012
Rated 5 out of 5 by Soli1 Total Relaxation
What a great hotel and extremely nice staff. Good size rooms with amazing views. I just wished there was more things to do for kids, like a kids club.
October 19, 2013