Rated 1 out of 5 This hotel has an extremely sub-standard service offering
As a frequent traveler, I have stayed at several superior properties the world over. I have to say my experience at the "Sheraton Maldives Full Moon Resort & Spa" was thoroughly disappointing. The staff are the most unfriendly lot and seem to lack basic courtesy & interpersonal skills. Considering that we paid USD 1200 per night, the service offered was lesser than that offered by a 1 star property. As is common in Maldives, we took a full board package but the meals on offer were unpalatable and almost unedible. Overall, it was easily the worst hotel experience my family and I have ever experienced and I would proactively ensure that my friends do NOT make the same mistake that I did.
December 17, 2013
Rated 5 out of 5 by Alex Paradise Island
This hotel is perfectly located close to Male airport and the city so it gives you easy access to both. If you are adventurer you can look for some spots further away but this was perfect for me. Beautifull beaches, friendly stuff, excellent food, relaxing massages and romantic atmosphere made our stay unforgetable.
December 14, 2013
Rated 4 out of 5 by rsardana hotel is great but activities you need to plan
hotel room are great so is the property
but you need to well plan your stay
when you want to do water sports and other acrivities as they all are advertiised poorly
avoid fishing as its boring
its not the ideal fishing with a fishing rod just a wrapped nilon rope on a ring and u throw it other activites also please plan as not all are totally worth the price as well
food options are few so plan well thai is great
December 10, 2013
Rated 3 out of 5 by Dravey Incompetent people and boring resort
We spent a lot of money to stay here for our honeymoon and when we arrived they didn't know it was our honeymoon and they didn't know the full extent of our package,when it was stated on our itinerary. Also as they didn't notice that it was our honeymoon we didn't not get the honeymoon welcome that we booked. On our first day we had to chase them about our full dinner and breakfast package that should have been included as we had already paid for it and they were saying it was not in our package and it was once again stated on our itinerary, this took us a day and a half to get sorted which included us contacting our travel agent to get it sorted out. This was not at all how we wanted to start our honeymoon and it put a damper on the entire trip. To add on to all of this on our second day a worker started machinery outside our water bungalow at 5am waking everyone. We then booked in a day tour to another island but as only 8 people booked they cancelled the tour and we missed out all together. Also the prices are very misleading as you see the price booklet and book in or order something then taxes get added to the amount and you end up payed much more then it shows you in the price booklets, it should state upfront the total amount including the taxes.
December 7, 2013
Rated 1 out of 5 by PA94108 Lovely location, disappointing experience
I booked an over-water villa. Upon check-in, I asked if an upgrade were possible (I am SPG Platinum) They offered to sell me an upgrade. When I asked to speak with the GM, they refused to allow me to leave a voicemail. A front desk manager pointed out the legally, they were under no obligation to upgrade. Needless to say, I did not feel like a valued guest. The food at the hotel was also very disappointing. Adequate, but not good. The small spa was pleasant and the beauty of the location is without equal. How sad that this property is so poorly managed. It has wonderful potential!
July 22, 2012
Rated 4 out of 5 by tucsonguy Exemplary staff, extras very pricey
Stunningly beautiful waterfront bungalow, extremely well designed and furnished. The water is, of course, to die for here. Staff are extremely accommodating, and very efficient, meeting all expectations. Rai at the Spa has magical hands!
Two thoughts. The first is that the price of food and other extras (eg. spa) really is quite high. Perhaps discount multiple spa visits? The second is that there might be some thought given to the dining needs of adult travelers not keen to endure screaming children at dinner -- perhaps restrict young children to early reservations, or have an alternating 'adults only' evening at one of the several restaurants?
Staying here is, while very expensive, worth the investment (at least, in the water bungalows).
November 25, 2013
Rated 5 out of 5 An Absolute Stunner
Just returned from a 3 night stay @ Sheraton Full Moon with my wife sans kids.
Had done a fair amount of research before zeroing on this one. Wanted a water villa in a five star with reasonable dining options and good service...Am happy to note that this resort fulfilled all those and much more. Had some competing hotels tell me that this was n=more of a good four star rather than a five with restrictive dining options...am happy to have gone with my gut feeling and not fallen for those comments!
One thing about this hotel that strikes you is the warmth of the people working there. It shows through in everything they do and that really makes your stay so much more comfortable
We stayed in the Watervillas...was our first time in one and is an experience to die for!(or work hard for...considering what we pay for it!!!) Top Class... no adverse comments whatsoever. The rooms can be seen on you tube.
Being vegetarian and Thais well as Italian food being our preferences, we chose the breakfast only package rather than the half board. Was a good thing to do, considering our poor appetite!! a la carte worked better for us.The Thai restaurant, Baan Thai was excellent.
Sandcoast ..had a variety of options too, including Indian food...which we tried one night.
Anchorage, the pretty bar by the pool had a relaxed ambiance with shark feeding daily at 6pm. Ajay deserves special mention there for his cheerful and friendly demeanour.
Our highlight at Anchorage was the Live Band..Deff Jam. Was incredible. Played music close to my heart from the eighties and nineties..soft rock, something I grew up with ...Bryan Adams, Dire Straits, GNR, UB40, Clapton and the likes.... if that's your kind of music, do plan your stay around the days that they perform(twice a week I think)
Breakfast was sumptious. Mr Jaiswal there was also very friendly and very alert. He was open to providing veg options for us to suit our dietary requirements if needed...which was reassuring for us to plan the next trip with our parents
One thing which struck me was the attention to detail and processes they had working back end...we mentioned food allergies to the restaurant staff and at the back end they had sent out emails to all concerned informing them of the same so that we avoid any adverse events. To me that was good management
The Spa was divine. Certainly recommended and a trip to Sheraton without a visit there would be incomplete
A hidden gem is the Beach bar.. which provides lovely panoramic views. I wish we had spent more time there
One common comment on tripadvisor regarding various resorts was that the water sport staff could be indifferent since they were outsourced. Am happy to say this was not the case here as the folks at the water sport center were knowledgeable and friendly. Kudos!
All in all this is a wonderful place and I thoroughly recommend it . Is excellent value . Will return with family.
October 18, 2013
Rated 5 out of 5 by TomE cant ask for much more
You certainly exceeded our expectations. Perfect, very clean, well equipped and spacious room. Extremely courteous, knowledgably and efficient staff. My wife cannot eat gluten and every outlet we went to already knew this requirement as soon as we said our room number. Gluten free pan cakes, muffins and toast were placed on the table at breakfast before we had even got back from the buffet. We stayed for 2 nights at the end of a trip to Oz and Sri Lanka and was a perfect way to relax and be looked after before heading back to work. I spend a lot of time in top hotels and this certainly ranks up there with the best of the best, especially when it comes to the staff. I would definitely recommend this resort. Thanks and hope to return.
August 9, 2012