Rated 4 out of 5 by tucsonguy Exemplary staff, extras very pricey
Stunningly beautiful waterfront bungalow, extremely well designed and furnished. The water is, of course, to die for here. Staff are extremely accommodating, and very efficient, meeting all expectations. Rai at the Spa has magical hands!
Two thoughts. The first is that the price of food and other extras (eg. spa) really is quite high. Perhaps discount multiple spa visits? The second is that there might be some thought given to the dining needs of adult travelers not keen to endure screaming children at dinner -- perhaps restrict young children to early reservations, or have an alternating 'adults only' evening at one of the several restaurants?
Staying here is, while very expensive, worth the investment (at least, in the water bungalows).
November 25, 2013
Rated 5 out of 5 by stephen61 our best holiday destination...ever
from the moment we arrived till we left we loved this hotel. our room was great with stunning views. the staff were excellent , polite and very courteous, we had no complaints at all and are already planning a return visit. super beach and so relaxing.
November 26, 2013
Rated 5 out of 5 by ValandRobyn A trip to paradise!
I got back from The Maldives about two weeks ago and I am still in awe at how much of a wonderful honeymoon my wife and I had there. We were so happy that we chose the Sheraton Full Moon Resort to enjoy such a beautiful country. I am not sure where to begin in describing such an amazing stay so I will break it down below.
Once we cleared Customs we went to the Sheraton greeting desk and were met by some very nice gentlemen who helped us with our bags and lead us to the speed boat to take us to the resort. The comfortable ride was about 20 minutes and we met another nice couple on the boat. Awaiting to greet us at the lobby of the resort shore were several staff smiling and waving. Now normally this sort of thing seems “corny” but these people were so nice and sincere… I felt like I was going to a familiar place and being greeted by friends.
We had booked to spend 6 nights on a Water Bungalow and I guess being on our honeymoon and also Starwood Gold members we were told good news about being upgrade for 4 nights to an Ocean Villa. At first I was reluctant to accept this nice offer as I wanted to be “on the water” but WOW… after we saw the Ocean Villa, I understand why Mohamed (such a nice guy) politely said, with a grin, we may want to see the room first before deciding what to do.
Now regardless of what your accommodations are, the place is absolutely beautiful. It is so well manicured and maintained and the staff extremely friendly. We had a great time with our Ocean Villa and then spent the last two nights on the Water Bungalow. Both had their benefits and were very private. The Ocean Villa was huge with its own private pool and beautiful views of the sun rise. You couldn’t go into the ocean from that side of the island but it wasn’t a bad walk back to the beach areas and the staff would readily pick you up in a “golf cart” and take you wherever you wanted in a few minutes. My wife and I walked most of the time as the place was so beautiful and the flowers smelled so nice on the walks!
The Water Bungalow of course had its own appeal being right on the water. This was the coolest thing and what you typically see pictures of. We loved being able to just walk right from our room into the water to swim or snorkel. The water was crystal clear and there were so much marine life right at the foot of our room. Sometimes I would stand in awe and just stare down at the beautiful marine life. And a couple times we did see some (harmless) sharks… very cool.
About mid-stay we got a ‘surprise’ invite to a Starwood Members cocktail reception and this was another lovely surprise. Not sure if these was for Gold Members and up but it was such a special touch and we got to chat with some of the hotel senior staff and meet the General Manager, Ursula who was incredibly nice. This just added to the “special” feeling of the place like we were chatting with old friends. No one was pretentious and it was nice having the opportunity to ask questions about the Country and generally about the resort. We also got some great tips and dinner recommendations!
The food at the resort was absolutely incredible. I am “foodie” and travel a fair bit on business dining at some very nice restaurants and I tell you every single meal was like we were eating at a five star restaurant. From the service to the meal. Even the breakfast buffet was fantastic! You cannot go wrong with the food here. It is hard to pick a favourite from the themed restaurants but I think my favourite would be Sea Salt where we got to actually walk up and pick the “meats” they prepare. I picked some amazing prawns that were grilled to perfection.
There is so much more to say about the resort including the great excursions - we did a private snorkeling one and also to see the dolphins. We also did some tubing with the couple that we met earlier which was fun. And the sharking feeding at 6:00 was very cool as well as the live band that was playing one night… again, this place was so amazing.
Another thing to mention was that this resort felt very private. Unlike a “Caribbean all-inclusive” vacation where there are a lot of guest roaming around the place, the resort seemed so exclusive… I guess you also get that because the whole island is the resort. We have many pictures where we are the only ones in the shot. You would think I rented the island… and it’s not like it was off season. There were a lot of guest but the place is not crowded.
The saddest thing about the stay was having to leave. When people ask how our trip was I readily tell them that it was like paradise there. And another ‘negative’ would be that this resort has considerably risen the bar for vacations where all our other vacations pale in comparison to this one!
Thank you Ursula and Mohamed for making our stay so wonderful and memorable!!!
Val and Robyn
November 25, 2013
Rated 5 out of 5 An Absolute Stunner
Just returned from a 3 night stay @ Sheraton Full Moon with my wife sans kids.
Had done a fair amount of research before zeroing on this one. Wanted a water villa in a five star with reasonable dining options and good service...Am happy to note that this resort fulfilled all those and much more. Had some competing hotels tell me that this was n=more of a good four star rather than a five with restrictive dining options...am happy to have gone with my gut feeling and not fallen for those comments!
One thing about this hotel that strikes you is the warmth of the people working there. It shows through in everything they do and that really makes your stay so much more comfortable
We stayed in the Watervillas...was our first time in one and is an experience to die for!(or work hard for...considering what we pay for it!!!) Top Class... no adverse comments whatsoever. The rooms can be seen on you tube.
Being vegetarian and Thais well as Italian food being our preferences, we chose the breakfast only package rather than the half board. Was a good thing to do, considering our poor appetite!! a la carte worked better for us.The Thai restaurant, Baan Thai was excellent.
Sandcoast ..had a variety of options too, including Indian food...which we tried one night.
Anchorage, the pretty bar by the pool had a relaxed ambiance with shark feeding daily at 6pm. Ajay deserves special mention there for his cheerful and friendly demeanour.
Our highlight at Anchorage was the Live Band..Deff Jam. Was incredible. Played music close to my heart from the eighties and nineties..soft rock, something I grew up with ...Bryan Adams, Dire Straits, GNR, UB40, Clapton and the likes.... if that's your kind of music, do plan your stay around the days that they perform(twice a week I think)
Breakfast was sumptious. Mr Jaiswal there was also very friendly and very alert. He was open to providing veg options for us to suit our dietary requirements if needed...which was reassuring for us to plan the next trip with our parents
One thing which struck me was the attention to detail and processes they had working back end...we mentioned food allergies to the restaurant staff and at the back end they had sent out emails to all concerned informing them of the same so that we avoid any adverse events. To me that was good management
The Spa was divine. Certainly recommended and a trip to Sheraton without a visit there would be incomplete
A hidden gem is the Beach bar.. which provides lovely panoramic views. I wish we had spent more time there
One common comment on tripadvisor regarding various resorts was that the water sport staff could be indifferent since they were outsourced. Am happy to say this was not the case here as the folks at the water sport center were knowledgeable and friendly. Kudos!
All in all this is a wonderful place and I thoroughly recommend it . Is excellent value . Will return with family.
October 18, 2013
Rated 1 out of 5 by PA94108 Lovely location, disappointing experience
I booked an over-water villa. Upon check-in, I asked if an upgrade were possible (I am SPG Platinum) They offered to sell me an upgrade. When I asked to speak with the GM, they refused to allow me to leave a voicemail. A front desk manager pointed out the legally, they were under no obligation to upgrade. Needless to say, I did not feel like a valued guest. The food at the hotel was also very disappointing. Adequate, but not good. The small spa was pleasant and the beauty of the location is without equal. How sad that this property is so poorly managed. It has wonderful potential!
July 22, 2012
Rated 5 out of 5 by TomE cant ask for much more
You certainly exceeded our expectations. Perfect, very clean, well equipped and spacious room. Extremely courteous, knowledgably and efficient staff. My wife cannot eat gluten and every outlet we went to already knew this requirement as soon as we said our room number. Gluten free pan cakes, muffins and toast were placed on the table at breakfast before we had even got back from the buffet. We stayed for 2 nights at the end of a trip to Oz and Sri Lanka and was a perfect way to relax and be looked after before heading back to work. I spend a lot of time in top hotels and this certainly ranks up there with the best of the best, especially when it comes to the staff. I would definitely recommend this resort. Thanks and hope to return.
August 9, 2012
Rated 4 out of 5 by kevin24 Awesome Island
Nice resort that doesn't charge arm and leg for the speedboat transfer. Nice island with good selection of activities! Dolphin cruise, parasailing, snorkeling all worth it! Stayed in OWB and Ocean Villa - OWB interior condition pretty run down so that was disappointing (hope these get renovated soon); Ocean Villa (recently renovated) was very nice! Another minor issue encountered was that the bill for my stay had some incorrect charges. The front desk staff assisting me also could not explain clearly what the charges were for so I spent about 30mins just trying to understand the bill. All in all, I would definitely come back.
October 28, 2013
Rated 5 out of 5 by Vincos They Aren't Kidding When They Call it Paradise
Not enough superlatives to describe the beauty of the setting and the locale. The gardens were magnificent and the structure, while not exactly new, is certainly well-maintained.
We were celebrating an anniversary and shortly before arrival I was contacted by a "Redemption Specialist" from SPG. She wanted to know how she could help to make the stay extra special. I was thrilled and expressed our desire to experience an over-water bungalow. As it was a 7-nt stay I really doubted we would get the upgrade but we did and it was one of the best accommodations I have ever stayed in. I never wanted to leave - and didn't need to...we had a sun deck and ocean access directly from the room.
A couple of constructive criticisms:
I have heard and re-heard how expensive it is to get supplies to the islands but the F&B prices are absolutely ridiculous. You really do need to bring bags of money and, as you are captive on the island, you have no choice. We ended up daily spending in excess of USD250 just on dinners and although there is a variety of restaurants, none of them is moderately priced. We longed for a "coffee shop' alternative or a convenience shop where we could buy inexpensive snacks and beverages. As for booze forget it, which is why I suppose the bars were always empty. We had brought a bottle of vodka but it was confiscated at the airport. It would have been nice if we could have bought something at the resort that didn't require a mortgage. Even the mini-bars prices were 3 times a 5-star in Europe.
Secondly, for such a glamorous, jet-set experience, the first impression is really dire. You are obligated to buy a really expensive boat transfer to the hotel (this should be included to my mind) so I was expecting an Asian-style reception at the airport with maybe a cold towel, an orchid, a glass of tropical juice then a whisk-off to the hotel. Instead a slovenly boy in a dirty T-shirt met us with a sign on which my name was misspelled and indicated we should wait in the sweltering public cafe where tables we laden with filth until the arrival of another flight. about 30 minutes. If this is the case going forward, SPG should have an air-conditioned private lounge at the airport for guests to wait as they do in many other places.
March 5, 2012