Rated 5 out of 5 by GP58 Fantastic People
Brilliant accommodations, lovely bungalows (outside shower!) but the people make the difference. Very kind, attentative, happy to have a chat and friendly amongst themselves as well. The Indian sous-chef in particular (Chisan?) deserves a special compliment for preparing an excellent off-menu Indian meal for us.
November 2, 2015
Rated 5 out of 5 by hectorp Exceptional hotel experience
My overall hotels experience was absolutely exceeded. First of all, I started the reservation process on May 2015 and since then has felt the kind attitude of Sheraton Maldives Full Moon Resort & Spa personnel. I would like to thank these people which helped me during the process and patiently answered all my questions: Reservations agent, the hotel’s Receptionists (very nice and welcoming people) and especially VIP & Club Services Manager who made me feel like a valued guest.
One of the features that was surprisingly helpful during my stay was the Departure Information Letter wich I was presented with at check-in. This handy and super structured piece of information like departure, luggage pickup and boat departure dates and times may be even one of the special and useful features of Sheraton hotels network worldwide. I was asking myself why such a good idea isn’t realised in other hotels. This time I’m saying thanks to Guest Service Supervisor who actually signed this Departure Information Letter.
You can be sure that I will recommend Sheraton Maldives Full Moon Resort & Spa to my friends. Moreover, I made plenty of beautiful pictures during my stay and shared them on Instagram. This has led to active questions from my friends and some followers about my stay and specially about Sheraton Maldives Full Moon Resort & Spa features and location. Well, I’m also very likely to stay at your hotel maybe next year.
The overall bed experience exceeded my expectations: from pillows to linen which are comfortably soft to bed's size and and also its location - just under the fan and in front of the windows/terrace (I lived in water bungalow). It's a great feeling when waking up in such a bed in the morning.
In regard to bathroom amenities I had everything I needed during my stay, Sheraton Maldives Full Moon Resort & Spa provided the full range of amenities, which is not a common feature in other hotels, from toothbrush and paste to shower gel, Shampoo & conditioner.
August 27, 2015
Rated 4 out of 5 by Kjwmew77 Excellent family holiday overall
We have had a fantastic family holiday at this resort. We were beyond impressed with the service and exceptional effort by all staff members. Dewi in the kids club gave my children a holiday of a lifetime as well as ourselves as they didn't want to leave her. She is professional in all that she does and left us with no worries at all about leaving the kids. Executive chef Rakesh went out of his way every single meal (breakfast, lunch and dinner) to check we were happy and even gave us a personalised desert on the final night which was so appreciated. Likewise Executive chef Roman took time to chat to us at Sea salt and give us 5☆ attention. Ibrahim from Sea salt also spent all 10 days chatting to us and going the extra mile in teaching us about the Maldivian ways. These people as well as the the rest made our holiday unforgettable!!
The only negatives about the whole holiday was that we were unable to book a water villa even though our children were capable swimmers and young enough to share a sleeper couch. The beach cottages (although fantastic) made it a little less exclusive with large families all around us and lots of noise. We were dissapointed with Kuni hut having such a limited menu for adults as it would have been great to not have to get dressed and leave the beach for lunch. If we were to be petty-it would have been great if we could have locked the back (beach side) door from the outside as it was tedious having to walk around so we could lock it from the inside when we wanted to be on the beach side especially seeing the foot washer is there and you still have to walk around to the front door to get in.
The water sports facilities were fantastic and professional at all times and always accommodating.
The gym facilities which I used daily were very clean and well run.
We would like to thank every staff member for their extreme friendliness, willingness to help and exceptional dedication to their job while we were there.
July 29, 2015
Rated 5 out of 5 by woody2533 you made my dream came true
My stayed was awesome with great hotel and very friendly staff everywhere. I love when we walk pass and they all say hi to us. That make us feel comfy.
July 13, 2015
Rated 5 out of 5 by Misha888 Exceptional customer service
We have visited Maldives almost a dozen times & been to numerous resorts but we have never encounter such exceptional customer service.The resort is very customer orientated & all staff members valued customers feedback highly which we found rewarding from a consumer point of view.
There were a few minor issues at the beginning but it was quickly addressed & resolved.For instance ,we had a couple of noisy 'neighbours' at the beginning of our stay & we complained to Ms Yi Chang (guest service manager )but she quickly arranged an upgrade for us for our last 3 nights to the water villa which we enjoyed tremendously.
She is definitely a credit to your corporation as she is always smiling & seems genuinely sincere.
A special mention & thanks to your food & beverage team which accommodate our requests in a timely & professional manner in particular Kumar whom works at the Feast restaurant .He made us fresh perfect pancakes & waffles every morning accompanied with freshly made cream & blueberry jam plus expertly cut smoked salmon .Sohan Bisht,Karinga & Kawsar are also a credit to your catering team together with Roman.
As for your housekeeping team,Mohammed Ahmed looked after us when we were staying at the water villa & he offered outstanding housekeeping skills, we complained to him initially regarding the slippery platform above the ladder leading to the lagoon & he quickly cleaned & scrubbed the entire floor .He also offered us an espresso machine which we appreciated greatly as we don't usually drink instant ones.
June 14, 2015
Rated 5 out of 5 by TF0105 The best SPG hotel I have stayed so far
This was the best stay I have had and I am using SPG hotels a lot. Fantastic SPG recognition - got upgraded to a water bungalow, access to executive lounge and tons of other stuff. Staff is extremely competent - they made our stay very memorable. Bravo
June 10, 2015
Rated 5 out of 5 by heydrew13a Please go for an extra mile for those taking a late flight on date of departure
I hope the resort can make available something like a day room with shower and changing facilities for those who have a late flight on the date of departure.
May 2, 2015
Rated 5 out of 5 by HAKO The bar and the restaurant.
1. The main beach bar: There is the lack of the Bar Manager. The bar is managed by waiters. They are all concentrated at the bar cashier. They do not look out for customers. You need to go to the bar each time to order. Once you order you need to call them again for the second order, same for the bill. You can make more money if the waiters kept a close contact with the customers.But let me tell you the waiters are very freindly and kind.
2.open buffet restaurant: İn general ı found the food variety very poor and no taste! for the price we paid for.
3. Water sports brochure : a copy should be kept in the rooms.I feel watersports are not marketed as it should be.. Customers are expected to go out to the center to find out. You need a sports manager to run that business. I just felt normal staff were running the place without any motivation to explain in detail the activities. You have such a great sea. You need a a proffessional sports expert to run that place. I could have left couple of thousand dollars there but lack of customer follow up again..
All other facilities and activities are perfect.
Thank you again for our great holiday.
April 9, 2015