Rated 1 out of 5 by Kristo MagicNo place!
Amazing place, the East Restaurant is cool. All apartaments have o beach view! At Night is more beautiful, because the wonderful lights decoracion! I recomend! And Phuket is beautiful out Pantog!
January 8, 2012
Rated 4 out of 5 by Dats13 Enjoyable Westin Experience
I stayed in this resort from 9 to 14 November and I truly enjoyed the experience. Alexander and his team from the Westin Experimce desk has been thoughtful and always ready to go the extra mile to make us comfortable and ensure that we really have the Westin Experience during our stay there. Despite our initial disappointment with the room and spa during the first two days of our stay, the little touches and enhancements which the team placed in to make things right and increased our satisfaction of our vacation at this wonderful resort.
The only disappointment has to deal with the spa team which is not honest with the duration of the treatment package. We were clearly short changed of 25 minutes of the massage treatment during the package which we took up, hoping to give the spa a second chance since the first visit was totally disappointing with lousy therapists and poor techniques. Unfortunately, this matter is still unresolved to date despite us informing Stefano during the General Manager cocktails sessions.
Otherwise, the vacation has been fantastic.
November 17, 2014
Rated 3 out of 5 by MarkTexNYC Not bad, but didn't meet my expectations
My fault for not doing more research before booking this stay. If you're looking to be on a proper beach, this isn't your place. If you're looking to be close to lots of "stuff" (i.e. Phuket), this isn't your place. If you're looking for a resort to stay and not have to leave - you may do well here.
The setting is beautiful. Very hilly, so people with differing levels of physical ability should probably not stay here. Buggies are great and easily zip you around.
Two pools. Really not enough to support the resort if it's full. Lots of kids when we were there.
Decent views from one half of the resort -- but from the other lots of huge ships and factories.
Our room was decent. Nice garden tub. The AC didn't work well and it was loud.
The happy hour is amazing mostly bc it's complimentary for Platinum members. We participated every night and loved the live music.
The restaurants are mediocre and mega pricey. Was not impressed at all.
While our stay wasn't bad, I wouldn't return.
March 5, 2012
Rated 4 out of 5 by mikechan74 Great location for Business purpose
This hotel has great amenities for business purposes. Great meeting room and compliment Wifi.
November 9, 2014
Rated 3 out of 5 by Romie Staff needs to be more attentive and friendly
The hotel is beautiful, just quite far from everything else. It is secluded and great for romantic getaways and relaxation, but for fun local activities, find hotels in Patong beach.
The hotel is beautiful, however I find the staff too busy and not caring for guests whatsoever.
The cart driver (on our second night there) who drove us to our room was a bit rude and NOT AT ALL smiling. The front desk informed us all the wrong thing about our booking (that we needed to pay extra for this and that, etc - all ended up to be wrong information that just gave us headache).
The worst is that I was in the gym and had to line up In the gym's toilet with the other staff?! Are they allowed to use guests toilets?
Once they are finish, they just left without greeting guests who were waiting behind them.
very very very very surprised with the starwood staff in this hotel - I stayed in other starwood hotels and by far, this is the worst
I am quite surprised to find this.
November 6, 2014
Rated 4 out of 5 by VeryGoodPointsStacey Georgous Views and Amazing Pools
One of the most stunning features is its infinity pool, not the main hotel pool, this quieter and more relaxing pool sits adjacent to Prego by the Beach – an Italian themed restaurant open for lunch and dinner (not every day). The Westin has a total of 6 restaurants, so if you decided not to leave the hotel, you would still have a variety of moderately to high priced food choices. All of them good choices. My favorite was EEST – an Asian Grill and Sushi Bar, EEST had amazing Thai, Malaysian, Vietnamese and other Asian foods. Breakfast, served daily at Seasonal Treats Restaurant, was an amazing buffet with a variety of foods from all over the world. Upon arrival, we were promptly greeted and welcomed by the staff. Our room was upgraded to a Indulge Suite, a large 2 room suite with a king bed and sofa bed, two bathrooms – one overlooking the bay, two patios with lounge chairs and amazing, breath-taking views. The Westin Siray Bay is a great hotel, offers great views and a relaxing retreat from the rest of the world. I highly recommend a visit.
November 5, 2011
Rated 4 out of 5 by TomL Gorgeous grounds
Beautifully maintained grounds. Hotel is built on a hillside, so every room has a view of the bay. Staff is helpful and accommodating. Many of the rooms are far from the lobby and restaurants, and the steep hillside can make the walk a workout. But golf carts are available for transport, and staff respond quickly.
The hotel is isolated from any nearby services, so it is not convenient to visit shops and restaurants outside the hotel ( although there is a fee-based hotel shuttle to nearby Phuket Town). For this reason, the best use of the hotel is for rest and relaxation.
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November 13, 2011
Rated 5 out of 5 by VeryGoodPointsStacey Relaxed and Tranquil
I am not sure why so many people say the Westin Siray Bay is only for families. I have been two times, and I travel with friends. While there are families, and kids, I hardly ever noticed them. There are plenty of pools - and one that really has no kids at it. The property is spacious and allows for a variety of activities.
The rooms are very modern and comfortable. The property is on a massive hill(s) and you should be aware of that when booking. The hotel does provide shuttles to your room/from your room whenever you want it. I requested a room on the first level thinking we could walk up the "1" flight of stairs and not need the shuttle all the time. Well, that didn't happen...after 1 trip up we decided to use the shuttle. I'm so glad they offer that service.
The spa is good. I would recommend massage, facial and other services, but the manicure and pedicures are not so good.
I recommend the Westin for anyone looking for a great vacation in Phuket!
December 13, 2012