Rated 2 out of 5 by Hetrozygus Poor service with poor management
1. we arrived to hotel at 2.30 pm but needed to wait until 4.00 pm to check in and get into our room.
2. our room had very bad smell. We called staff to fix it but they just simply fix it by spraying Glad spray. Two hours later after complaining to front staff, they moved us to lower room type reasoning that "no other room available".
3. Next day hotel staff moved us to another room (free upgrade to suite) but latterly we found that their air condition did not work. Staff came to fix air con but they did not success. Now we give up since it was our last day anyway.
4. I am SPG Gold member but no one aware of that until I informed them.
Never go back there again.
November 4, 2013
Rated 5 out of 5 by Ninja2013 Great hotel to stay for vacation
We stayed in this hotel afew years ago and decided to return as we had a great experience. The hotel is fantastic for its price.
However, you would need a car or rely on hotel transportation if you wish to get to Patong area, which is quite a distant away.
Having said that, the staff at the hotel were fantastic, friendly and attentive to our needs.
I had the opportunity to dine in one of Phuket's famous seafood restaurant, named Pak Nam. The information was provided to me by the staff at the reception. Their guide and direction was spot on and I didn't have a problem locating it despite my unfamiliarity.
Our stay would have been perfect if not for the diarrhea suffered by my 1 year old baby daughter since day one. Her diarrhea was caused by norovirus as we were unaware that tap water in Thailand is generally not suitable for drinking, despite having it boiled. We were quite sure that was the cause since she did not eat anything except her regular formula milk. We only realised about his when we spoke to a staff at the reception. Her condition improves when we switched to boil bottled water and had fully recovered days later.
Perhaps, it may be a good idea that the hotel advises their guest on this matter or have a sign that caution unknowing travellers.
Having said that, I would still strongly recommend this hotel to anyone who wises to visit Phuket.
I must take this opportunity to compliment the female receptionist who proactively obtained electrolytes for my baby to ease her dehydration without me asking for it. I wish I know her name...Kudos to her!
October 28, 2013
Rated 1 out of 5 by thearmees Unclean and Far from Rest of Island
My girlfriend and I had booked a room at this hotel in September. When we got to our room, we noticed there were spots in the bathroom mirrors and the furniture was old and stained. There were lots of scuff marks on the mirror near the doorway as well.
While the room was being cleaned, we decided to go into the city, but was told that there were only a few shuttles from the hotel to the city, and that there was a fare required in order to take the shuttle. That was surprising and unfortunate as there is nothing around the hotel that you could walk to. The only other way to get to the city is by cab.
After my girlfriend started complaining about the lack of transportation and the cleanliness of the room, we ended up having our room upgraded by the hotel manager. The room was spacious and had a great view, but again the furniture was older and stained (such as cup stains on a wooden table).
The following morning we went to the pool to relax. There was a bar at the pool where my girlfriend could order a drink. She ordered a martini, and it seemed to take forever to make. Another patron came up to the bar and ordered a pina colada, which he ended up getting almost immediately. We got very upset at the service at that point (we should have gotten our drink first before the other patron) and decided to check out immediately.
October 26, 2013
Rated 4 out of 5 by Apecalvin It is as pretty as the pictures on the website - Great views, good food... But a few areas need a little work...
It’s unique layout with the rooms perched on the steep hill slopes offers amazing views of the bay. Moving between our room and public areas like the pools and restaurants can be an invigorating experience. But it isn’t as bad as some reviewers make it out to be. For the average healthy individual, it is quite manageable. We used the buggy only once, when we were shown to our room upon check-in; after that, we took our time walking, enjoying the views as we did. Our room was modern and comfortable. But I found the water pressure too weak, especially when I used the overhead rain shower. Also, the water temperature can be temperamental. Breakfast was average in terms of quality of food and presentation. I recall my favourite hotel breakfast, which had a Thai corner comprising 3 local dishes served with rice. In addition, I would expect a Westin to have a dedicated fruit section, offering freshly squeezed juices and sliced fruit, on par with other hotels in its class. We enjoyed lunch and dinner at Seasonal Tastes and EEST – the food was excellent. However, I need to point out that these restaurants operate only at certain hours. For example, EEST opens only for dinner, and Seasonal Tastes serves breakfast and lunch till 3pm and closes till 6 or 6:30pm. We wanted a late lunch at 3:30 and were told to eat at the lobby lounge, where they had a very limited selection of food. A 5-star establishment should keep at least one café offering a full menu open throughout the day. It is after all a resort, so don’t expect people to adhere to regular meal times. The hotel has 3 pools, each with its own character and charm. But the Prego pool, our favourite, needs maintenance. There are a number of missing tiles that need to be replaced, before someone suffers a bad cut. Service-wise, we didn’t experience much the service lapses mentioned in several reviews. However, while we noted that most of the staff are warm and welcoming, a few still need to work harder – they weren’t outrightly rude, but they could smile more, learn to be less curt and abrupt, and be more attentive. And just one final detail, the shuttle bus to and from town - chargeable - is very convenient should you want or need some retail therapy in town.
October 22, 2013
Rated 4 out of 5 by NMKCL29 Great resort but service not exceeding average
The resort is really great and all facilities are clean and in good shape. I cannot give a review about the location of the resort as it was just a weekend getaway and therefore stayed in the resort.
Although it seemed to me that I was travelling off-season and there were still quite a lot of non-occupied rooms, the service really needs improvement: No one ever asked me at any pool if I want to order a drink, I had to run after one of the hotel staff to finally order something. Prior to check-out I had drinks at the lounge, but when I hoped that finally someone would come that I can ask for the bill, no one appeared. But when I went to the bar there were 5 (!!!) people of the service team standing and chit-chatting.
I still give it an overall good rating, but more in regards to the resort, location, facilities, room and the overall feel.
October 22, 2013
Rated 2 out of 5 by ConditionOne Ridiculously loud area on weekend nights
If this weren��t a weekend (read below), I found this to be a solid Westin in Phuket about 45 minutes from the airport, and 15 minutes from Phuket Town. Prior to arrival, I arranged to have a Toyota Camry pick me up for 1200THB. A “taxi” back to the airport was 800THB. Oddly enough, the hotel refused to book the transfer via phone; they insisted that it be handled via email. Unlike other airport pickup services, the staff member waits outside the airport terminal, not outside of baggage claim. Check-in was a breeze. I was given an iced drink and cold towel while I was being processed.
I was in a Sala Pool Villa, with a smaller and shallower pool (with two Jacuzzi jets) that I was expecting. It’s pretty much for lounging around. There are a lot of windows in the Villa that makes you feel like people passing by can look into your room, but in reality, unless they walk up to your door, they won’t see anything. If you want to get the most privacy, a corner room (3007) is your best bet. The Sala Pools are also a fairly easy walk to the lobby.
Breakfast is pretty epic and is typical of a massive Asian buffet. Food quality was good. I tried a buffet dinner at Prego one night, and it was barely adequate. The servers were really stingy with the carved meat (one slice at a time), and all the desserts were the worst I’ve seen and tasted! Service was lacking too. I saw lots of servers in red shirts running around, but none of that translated into service.
WiFi speed was fast, and I had no complaints. The gym is blessedly cool, in comparison with other SE Asia properties that leave their gyms warm and humid.
The deal breaker for me is a car loudspeaker competition of all things at a bar area that’s held on Saturday and Sunday nights about a mile down the beach. Not only is it content to deafen people at the event, but it also strives to BLAST music for miles around! You can clearly hear the thumping bass and lyrics from all over the resort, and it literally went all night long. It was still going strong when I checked out at 8am! It’s pretty ridiculous, and I’m surprised nobody has complained about this in any other reviews. The manager was very understanding, and let me check out early without any penalties.
October 20, 2013
Rated 2 out of 5 by JackDW One of my worst experiences
starting from check-in to check-out there were multiple things that were below average. to summarize it comes down to overall poor management of the facility. Room has a dirty toilet when we checked in - upon bringing to their attention someone was sent to clean it - no apology or follow up. Utensils in the breakfast area were dated and not completely clean. Just overall poor management and very little attention to detail.
October 18, 2013
Rated 5 out of 5 by Couple2013 Couple on holiday
Hotel facilities excellent and staff very helpful from checking to checking out. Breakfast offers wide variety of food. Carts provided to transfer guests to various destination within the resort. Pam from breakfast at sensation restaurant and Titi who always drove the cart with a smile are two outstanding staff.
October 16, 2013
Rated 5 out of 5 by moreconf New York to Phuket
Upon check-in, the friendly staff recognized my platinum status and upgraded to a nice suite with amazing balcony view.
The breakfast buffet is full of healthy, local delicious choices and dining in front of the beach is a rare treat for our busy city life.
The spa is amazing and full of choices for massages. We also used the concierge to book an island hopping tour to Phi Phi Island.
October 15, 2013
Rated 2 out of 5 by nick2345 Not great honeymoon for a gold member
We stayed here for our honeymoon. They did not upgrade our room even though we were SPG gold. Their reason: they had already decorated our bed with flowers for our honeymoon. Every other hotel we stayed at on our honeymoon upgraded our room, decorated our bed with flowers, AND gave us free champagne for our honeymoon even though we were not loyalty members. At the Westin--despite being SPG gold--we just got a decorated bed and a stale tasting cake. We appreciate the gesture, but the Westin was outdone by every other hotel we stayed at (3 other hotels across two other brands).
Our stay was fine, but definitely the least special of our honeymoon.
October 8, 2013
Rated 4 out of 5 by professionaltraveller28 POOR ENGLISH OF STAFF
When I checked-in, I waited for the reception around 20mins. And when I arrived in the room, I found the sheet and the trash can were unclean.
The hair drier was broken, after that they helped to change it.
The whole environment of this hotel is good.Hope the staff english skills can be improved so that can match the five star hotel standard.
October 8, 2013
Rated 5 out of 5 by Kazuya1969 Good
I want to be free for Shuttle to town .
October 6, 2013
Rated 3 out of 5 by YJ888 Quiet, Beautiful views & Remote
We booked a week in the low season so as expected the hotel was quiet, which is what we wanted. The room was spacious, although I had booked a suite but even so it was more spacious than suites at other hotels. It is remote so do expect to either stay hotel bound or spend relatively large amounts on over-priced taxis to get you around. The hotel does offer a shuttle bus service every other day to Phuket town and the 'old town' area of Phuket is definately worth a visit.
We took the buffet Sunday lunch at Prego and it's definately worth doing if you stay over on a Sunday. Good choice of international food and plenty of it. Those of you who stay at Westins alot will know Prego is Italian food so dont expect lots of Thai local food.
The staff were all lovely, helpful and attentive.
The night time view is quite spectacular - although I wonder about the effect on the environment running so many lights
The downside... The hotel is in need of some basic remedial work and especially at the swimming pool at Prego. A lot of tiles missing and any slip as you are getting in could leave a nasty cut. This needs fixing very soon. The hotel needs a good audit by management and some paint added here and there to spruce it up.
There is a beach but it is small and I can imagine in high season this would be very full, very quickly.
I would recommend this hotel if you want remoteness and not to leave the hotel very often (or you can hire a car if you want to drive, but Thai driving style is very different to Western style, even Italians would be scared!). If you want to get out and party every night in Phuket island then this is not the place to stay.
October 6, 2013
Rated 5 out of 5 by Daniel2175 Great hotel with great staff
This is an awesome resort that I definitely will recommend to everyone. Each room has a beautiful view of the sea with its own private beach. The staff there definitely was the crowning jewel of the stablishment. Great customer service, always doing their best to make each guest feel special. I would like to thank the staff and management of The Westin Siray Bay for making my recent vacation an awesome one.
October 1, 2013
Rated 3 out of 5 by Rosita Nice stay but no SPG benefits
It was nice stay but there are no SPG benefits & suite room guest treatments.
Check-in & Check-out counter was really crowded and the customer has to be standing during processing. And, there are tour help desk on the lobby, I think it's more like a travel agency than for the guest convenience. Except what I mention above,
everything was good for relaxation. I remember one female staff (work in front of lobby) curly-short black hair with best smile. She was very kind, warm greeted and made me smile.
Thank you so much your kindness :)
September 22, 2013
Rated 4 out of 5 by DX288 Westin Siray Bay, Phuket
We were very happy with our stay at the resort.
The staff were at all times courteous and friendly and the facilities were of a very high standard for the region.
The breakfast buffet was superb and the in resort dining very good in general.
September 16, 2013
Rated 4 out of 5 by Chiz Some areas to improve in soft skills
I stayed 3 nights for my short vacation. Room was clean and spacious, staff seemed friendly and polite, and breakfast was very nice.
Everything seems excellent until the last night of stay when there was water leakage from the ceiling. I called the front desk to report about it and was told to wait for engineer. 20 mins later, I called again because nobody showed up. The lady again told me to wait in the room. Another 20 mins later I called again to ask how long should I wait. It was after more than one hour when finally one engineer showed up. The front desk lady should have told me how long does it take for them to arrange an engineer. It was such a waste of time just waiting for someone to fix the leakage while I needed to go out and buy some medicine for my husband who were suffering from fever.
Another hiccup was when I went to join the Pilates exercise session in morning, no one showed up. I waited for instructor in the right place for 15 mins. I checked the night before that I do not need any reservation to take a class so went to the front desk but no one knew what had happened and just replied they needed to check.
September 6, 2013
Rated 4 out of 5 by CandyB Nice Facility and Beautiful atmosphere
Overall, Hotel is perfectly nice.
Nice swimming pool and Breakfast restaurant.
But some guide service (Recommendation for tourist was not available) and room cleanliness were less than my expectation.
August 28, 2013
Rated 4 out of 5 by Benjaminli Great experience at Westin Phuket
My family had wonderful experience by staying at Westin Phuket: room upgraded to suite with great view, excellent happy-hour, all staff are kind and helpful.
Everying is perfect, except for the beach, which is not as good as the other ones in Phuket.
August 25, 2013
Rated 5 out of 5 by Ninunya Best Experience
We loved it here! It was so beautiful! The service was excellent and our rooms were great. The Sala pool villa Room was huge and amazing. The pool was fantastic and the morning buffets were excellent. I would definitely stay here each time I visited Phuket!
August 24, 2013
Rated 4 out of 5 by jenjen123 Beautiful and secluded resort for honeymooners
SPG Recognition: Received a suite upgrade at check-in so we were extremely happy considering it was our honeymoon trip. At check-in, the receptionist named Jack was very friendly and recognized me as a Platinum Member. The suite we got was at the top of the hill with beautiful views of the bay. However, it was definitely a work-out to climb up the hill everyday. Don't get me wrong, the hotel's golf cart shuttle was aplenty but we wanted the exercise.
Service: Definitely top-notch service throughout the hotel. Everyone is super friendly from the hotel restaurant staff to the front desk staff. On the second to the last night of our 6 day stay, one of the bathrooms started to smell like the sewer. The front desk kept on sending housekeeping to spray the room to make the smell go away but it persisted throughout the day. Finally I got fed up and requested to be moved to another room. Despite it being almost midnight, the hotel accommodated us and moved us to a suite with our own plunge pool! In addition, the hotel credited one night's stay for our inconvenience. Everything the hotel did definitely made our stay and we really appreciate the excellent service.
Location: The hotel is located on Siray Island right off the east coast of Phuket. Thus, it is far away from the rest of the resorts on Phuket (which are all located on the west side along Patong Beach). As a result, if we wanted to go to Patong or some of the excursions, we had to pay extra for transportation or take a long taxi ride. Therefore, it's just a matter of preference whether you want a more secluded hotel or one that's close to town.
In addition, the beach is not very big nor beautiful. It is clean and well-groomed but definitely not the white sand aqua ocean type of beach. However, the hotel pools are very nice and well maintained with a stunning view of the bay.
Overall Condition of Property: The entire resort seems to be on the older side. Don't get me wrong, the place is beautifully maintained. However, compared to some of the newer Westin resorts that I have been to, it's definitely a step down.
August 21, 2013
Rated 5 out of 5 by QAL168 A Wonderful break at Westin Phuket
My stay at your resort was certainly a right choice for my short break plus the service provided by your staff was really warmth n accommodating especially Jackie at the Front Desk that attended to us upon checkin. He is truly a great staff that make every guest feel so welcome!I must Thank your resort for arranging a birthday cake for me n this is one of my best birthday I ever had! Help me thank everyone in your resort n I will come back again!The villa is spectacular with a breathtaking view!!
August 19, 2013
Rated 4 out of 5 by Natssant Not as great as the first visit
Visit here on second time. The view is still one of the best. Overall experiences are OK but not as good as my first visit. The room condition didn't look very well maintain. Staffs were't smile from the heart as before. NO turndown service on first night, I had to request for the second night. No staffs at Prego pool bar for hours, I can't find any bartender to order my drink at 4pm on Sunday! The major pool is currently close so I expected the hotel should pay attention to the other pool too.
August 19, 2013
Rated 5 out of 5 by DuaHati great getaway
Wife and i had a great retreat at this property.
All staff genuinely welcomed us from airport arrival to our departure. Great team there, keep it up.
Food was excellent. Even packed breakfast box as we checked out very early in the morning.
Rooms were awesome. The private pool alone made our holiday worth it.
Thanks for the great memories. Will return for sure.
August 18, 2013
Rated 4 out of 5 by Miri1968 Landscape and seaview amazing
Breakfast is very good,staff very friendly especially to children.The only thing we had to line up for getting a place for breakfast.
If you are looking to swim at the beach,you are at the wrong place.Water wasn't clear and I had contact with a yellyfish and they was no warning about.
But they send the nurse immediatly to my room,as I phoned.
Better use the pools.
Food is a little bit pricey but very good.
Loved the mojitos cocktail
The cleaning in the room wasn't so good,I expected a little bit more from a Westin
Staff is very helpfull and nice
August 17, 2013
Rated 5 out of 5 by Thiamchye Wonderful & Memorable Time
My wife and I had a most memorable experience at the resort, meeting our expectation of a quality getaway to celebrate my birthday. The facilities in the resort was good and the staff attended to and met all our needs, contributing to our wonderful stay. We will be back again, this time with our friends.
August 8, 2013
Rated 5 out of 5 by stella80 very nice hotel in phuket
I arrived early and early check-in was possible immediately. everything including staffs, breakfast and correspondence for my request was excellent. I do want to visit here again soon.
Bad thing: they charge 100 baht for one way trip to town.
August 4, 2013
Rated 3 out of 5 by Paul Great Location
e were very disappointed with the hotel the lack of maintenance for a new hotel.
the staff is very nice but unfortunately do not speak fluent English, which is a issue when you have a problem, leaking toilet called three times and was never fixed, was quoted one price for a villa then charged a different price.
the General Manager was the worst that we have come across in our travels, should not be in that position, never greeted guests and also very cold, been in hospitality ourselves it left a lot to be desired.
the power failure is also an issue i had to replace my laptop as the power surge destroyed my computer.
we always stay Starwood but will not recommend or return to this Hotel again.
June 11, 2013
Rated 4 out of 5 by Zero Excellent hotel but charges in WIFi and shuttle bus
Quite far away from Town.
Need to pay 100Batt each person between hotel and town each ride.
No free WIFI at all.
May 31, 2013
Rated 5 out of 5 by Brina4 Hotel and staff were Great
My husband and I stayed a week for our anniversary. We had a wonderful visit. The spa is awesome. We will recommend this hotel to famiky and friends.
May 30, 2013