Rated 5 out of 5 by jesincat The infinitive pool is very nice.
For next visit to Phuket, I'll put Westin in my 1st priority.
July 31, 2014
Rated 4 out of 5 by VeryGoodPointsStacey Georgous Views and Amazing Pools
One of the most stunning features is its infinity pool, not the main hotel pool, this quieter and more relaxing pool sits adjacent to Prego by the Beach – an Italian themed restaurant open for lunch and dinner (not every day). The Westin has a total of 6 restaurants, so if you decided not to leave the hotel, you would still have a variety of moderately to high priced food choices. All of them good choices. My favorite was EEST – an Asian Grill and Sushi Bar, EEST had amazing Thai, Malaysian, Vietnamese and other Asian foods. Breakfast, served daily at Seasonal Treats Restaurant, was an amazing buffet with a variety of foods from all over the world. Upon arrival, we were promptly greeted and welcomed by the staff. Our room was upgraded to a Indulge Suite, a large 2 room suite with a king bed and sofa bed, two bathrooms – one overlooking the bay, two patios with lounge chairs and amazing, breath-taking views. The Westin Siray Bay is a great hotel, offers great views and a relaxing retreat from the rest of the world. I highly recommend a visit.
November 5, 2011
Rated 4 out of 5 by Hyuna WESTIN is Very Good..
This trip was a very enjoyable journey. Korean staff was very chincheol, in front of other female employees to spend very kind to give very satisfactory. Although the staff unfriendly some room Shuttle generally satisfactory. Then go back to Phuket, just want to stop by hotel. Room shuttle is more straightforward, and you have'm chincheol.
July 26, 2014
Rated 5 out of 5 by PeterArcticCircle couldn't think of much bad to say, although I tried very hard! :)
Our first visit to Phuket, and thank goodness we stayed at the Westin Siray Bay, because Phuket itself was a bit of a let down. If you want to have a quality getaway, don't leave the hotel! Hahaha! If I really have to say something negative, it was that internet was charged for the room, although free in the lobby. Obviously, this will change in the near future. When surfing the reviews on the net, I saw many complain about the steps to the accommodation - for which they provide free-of-charge golf cart transportation whenever you want it - but hey, I don't know why people would complain about a bit of a climb, I liked to take the hike to the room to burn some of the calories gained from the fantastic food served at the hotel's many restaurants. The hotel also had at least three pools on different levels - we loved them all. We stayed 4 nights and still didn't manage to try or explore everything the hotel had! The staff were very kind, and they seemed very genuine. Unless you are royalty and live in a palace, you will be happy with this choice - and I love to find faults with accommodation!
March 25, 2012
Rated 5 out of 5 by Fredrik One of my absolute favorites
Perfect getaway hotel for a relaxing time near Phuket town and away from the "noisy" parts of Phuket
November 29, 2011
Rated 4 out of 5 by SoSoCoCo Excellent kids care program
If you want to enjoy your vacation without any disturb from kids, this resorts is your choice!!
July 25, 2014
Rated 5 out of 5 by Stammy Perfect holiday!
Everything was amazing - from the service, to the kids club and staff. to the pool staff, to the spa, to the Platinum free drinks each night! Lovely property - Couldn't have had a better holiday!
July 22, 2014
Rated 5 out of 5 by VeryGoodPointsStacey Relaxed and Tranquil
I am not sure why so many people say the Westin Siray Bay is only for families. I have been two times, and I travel with friends. While there are families, and kids, I hardly ever noticed them. There are plenty of pools - and one that really has no kids at it. The property is spacious and allows for a variety of activities.
The rooms are very modern and comfortable. The property is on a massive hill(s) and you should be aware of that when booking. The hotel does provide shuttles to your room/from your room whenever you want it. I requested a room on the first level thinking we could walk up the "1" flight of stairs and not need the shuttle all the time. Well, that didn't happen...after 1 trip up we decided to use the shuttle. I'm so glad they offer that service.
The spa is good. I would recommend massage, facial and other services, but the manicure and pedicures are not so good.
I recommend the Westin for anyone looking for a great vacation in Phuket!
December 13, 2012
Rated 5 out of 5 by StephanieH Wonderful Stay in Siray Bay
This is a great hotel if you want to wind down the from the hustle and bustle of the typical Thai town. This is definitely a resort like atmosphere. The rooms were the best I've stayed in yet and kept up well with all the am amenities and features you'd expect. The view of the bay was splendid. The breakfast was wonderful with really great service. I never had any issue getting a golf cart to take me to/from where I needed to go - they were quite timely. The staff were all friendly and upbeat. This would be a great spot not only for family, but also for honeymooners. I'd come back again just to relax and have a nice getaway.
January 3, 2014
Rated 4 out of 5 by DrPR Good view but average service
Amazing view from our suite, dining rooms, and pools. We stayed 5 nites in early January.
Good breakfast buffet selection (although not as good as other SPG hotels in Bangkok).
Service was mixed. Some good staff and some did not do their job. No evening turn-down service for Platinum member as indicated at check-in. Some staff were great at Prego at the Beach Restaurant, while some did not do their job right. Great pizza at Seasonal Tastes.
3 excellent staff we met / had contact with:
(1) Ms. Ming at Reservation - she took great care of our reservation needs and requests
(2) Ms. Paper at Front Desk - she was wonderful and efficient in helping with our requests. She can even fix my iPadAir!
(3) Ms. Jay at Seasonal Tastes Restaurant - she took great care of us at breakfasts.
January 10, 2014
Rated 3 out of 5 by KFS67 Not what I have come to expect from Westin/Starwood, and lacks the Thai hospitality I am used to.
Great setting & grounds, with great pools. Rooms nice and restaurant choices good, awesome breakfast buffet. But, too many negatives 1) No Thai hospitlaity 2) problems not resolved, no internet and didn't care to fix 3) remote location, very limited shuttle 4) great restaurant and massage place walking distance, but staff insist nothing nearby (even after i advised about places) 5) beach not Phuket class 5) no Club lounge, and complimentary snacks a joke 6) tried to charge $30 for a glass that i broke-an insult!
December 10, 2011
Rated 5 out of 5 by XiaoDing Hotel has great features
Well planned and laid out with fantastic sea views from all rooms, resort very clean and tidy with well maintained facilities, staff very courteous, pleasant and helpful with management ensuring you have a pleasant and enjoyable stay.
Some restaurant menus could be a little more varied, but generally food and beverage was of a high standard with good service.
February 12, 2014
Rated 4 out of 5 by Brian1188 Great resort to relax but needs few improvements
Stayed at this resort for 2 nights after 4 nights at another resort at Mai Kao for 4 nights.
We received a warm welcome when arriving, thanks to Akiko and Azman at front desk, they escorted us to our suite and helped in answering queries. The view from our suite to the south-eastern sea view was fantastic!
Breakfasts at the hotel were good, from the service POV, the resort was busy with tourists group, so I was taken aback when told that 2 of the 3 restaurants were closed due to low season. The resort was remote and rooms built along hill contour so having to venture to Phuket town for lunch or dinner was not a convenient choice for a resort good for relax and spa away from the hustle of Patong areas. The hotel provided limited shuttle service to town for a minimal view. The distance to airport is 35-37KM. Guests can book hotel transportation at 1200 baht upwards per way. We took the hotel service and it was smooth riding to the airport early in the morning.
Another glitch during this period is the tv reception on local Thai channel 5 was bad and the resort did not provide football channel and as a result, I missed watching 6 group matches of World Cup Soccer 2014 which is the most popular sports event on planet Earth. Reflected to the front desk, including Ms Wan, their response was to watch on wifi, but the wifi went very slow and patchy at night.
Platinum SPG members will be given drink coupon for happy hour between 6-7pm at the bar. However one drink per guest per day does not constitute adequate happy hour experience so we ended up ordering food at the bar. Service was good at the bar but I gave up visiting after the first night.
We stayed for 2 nights and decided against extending stay as while it was great for a relaxing weekend, it does not offer enough for extended stay for family. Suggestions as listed above and those will make the resort even a greater place to stay in Phuket. Keep up the good customer service as that was currently a great plus!
June 25, 2014
Rated 5 out of 5 by NYCFrequentTraveler Favorite Property -- Wonderful staff, Very Relaxing.
Absolutely beautiful property. Peaceful, relaxing and great recognition of SPG Platinum Guests. A perfect stay!
January 29, 2014
Rated 5 out of 5 by Silv54 It has it all!
The resort has it all - you rest, relax and enjoy all the luxuries in the one place!
The pools a fabulous!
The restaurants are magnificant!
The staff are so wonderful!
The rooms are spacious and comfotable!
What more could you ask for!!!
July 13, 2014
Rated 5 out of 5 by stang A great place to stay, but...
This is an excellent place to stay because the resort facilites, staff, food, sea view from the room, etc are all outstanding! I am also personally a big fan of the Westin's interior decor and motif. Modern and bright with light colored walls, curtains and linens. A very cheery place to stay, unlike some other places which offer more traditional and old fashion decor... just a matter of taste.
Also a plus: I paid for 3 nights and the 4th night was free. I'm a SPG member so maybe that is a special SPG offer. We booked two rooms so 2 nights free makes a difference. Starwood back-end service staff (I booked by calling and not doing it online) are very friendly and helpful. I've been a SPG member for years but apparently my account was deactivated and I lost thousands of points. The guy I spoke to on the phone when I made the reservation (I'm in Singapore, I think he was in Australia) was very nice and reactivated my account and all of the points lost! He didn't have to do that, but he just made my day and I appreciate that. Now that is how you build customer loyalty. In the future, I will always think of Starwood/Westin first before any other hotel chain.
BUT, the biggest disappointment at this resort was the beach itself. If you want to spend time on the beach and the quality of the beach matters a lot to you, then don't stay here. The water is murky and trash was washing up on the beach. Don't they have a staff member responsible for maintaining the cleanliness of the beach? We took our kids and had to be careful of broken glass bottles in the sand... Very disappointing, but luckily, I booked a sea view room with its own private pool which was spectacular. This resort is so close to being perfect... the beach just doesn't do the resort justice.
Two other issues during our stay: there was a minor ant problem on top of the dresser and the TV stopped working properly. Annoying problems, but nothing devastating... however, not something you would expect at the Westin! Also, why no ice machines near the rooms?
Finally, take note that this resort is in a somewhat remote area and is secluded, which is good for a number of reasons, but at the same time, you can't just walk out of the resort and explore town on your own... wherever you plan to go outside of the resort, you need to arrange transportation. Keep that in mind when you start planning for your trip.
August 21, 2012
Rated 2 out of 5 by nick2345 Not great honeymoon for a gold member
We stayed here for our honeymoon. They did not upgrade our room even though we were SPG gold. Their reason: they had already decorated our bed with flowers for our honeymoon. Every other hotel we stayed at on our honeymoon upgraded our room, decorated our bed with flowers, AND gave us free champagne for our honeymoon even though we were not loyalty members. At the Westin--despite being SPG gold--we just got a decorated bed and a stale tasting cake. We appreciate the gesture, but the Westin was outdone by every other hotel we stayed at (3 other hotels across two other brands).
Our stay was fine, but definitely the least special of our honeymoon.
October 8, 2013
Rated 5 out of 5 by linajarad a piece of heaven
This is the best resort i've ever stayed at- and i've traveled quite a lot. very comparable to my experience at Banyan tree for a very good price. The way the hotel is designed assures privacy at all times. The food was delicious and you could also walk along the beach to the local restaurant for some authentic cheap meals. It was our honeymoon and the best surprise was the upgrade we received upon arrival. I will definitely come back and stay for much longer time.
February 25, 2014
Rated 5 out of 5 by PEPP Great time in Phuket
The new Guest experience manager Alex (sorry if I got your title wrong Alex) bent over backward to help us during our stay. It was his first day on the job and it's obvious that he deeply cares about his guest experience. As a Platinum SPG member, the upgrade to the suite was really nice. I'd also strongly recommend the preferred guest happy hour which is currently from 6-7:30 PM.
We had a great time and are sorry to be leaving!
Parrish and Stacey
February 11, 2014
Rated 5 out of 5 by streetster Lovely sea view, very relaxing holiday
As a plat member, we were given a free upgrade to the pool villa and the service right from the get go was excellent. The villa has all the amenities, a little pool, unbeatable view and generally nice and modern. We checked out the gym as well, had a little thai boxing class free of charge and overall had a very enjoyable stay. The location is not near town but that doesnt affect us as we have been to Phuket many times and just wanted to relax and chill.
February 5, 2014
Rated 5 out of 5 by Vaderzoon Caring and catering for all our needs
We were served in an excellent way throughout our stay. On top of that, since we had an after midnight flight, we were offered a complimentary stay until 14:00 and at the end of the day we were offered a complimentary shower in one of the unoccupied rooms and where we could redress for the travel. Great, thanks smiling staff of Westin.
Only remark is the meager shuttle arrangements, as the hotel is pretty remote, I would expect a free of charge regular shuttle to major areas.
January 28, 2013
Rated 5 out of 5 by HoongTC The place to renew your soul and spirit
Westin Siray is no wonder a heaven on earth. It is beautiful in nature and the staff's hospitality.
July 8, 2014
Rated 4 out of 5 by edneo Staff service has improved markedly
I did not have such a good experience when I last stayed in Dec last year, but raised certain issues I had with the Hotel Management then.
Decided to try again now that I am back in Phuket, to see if there were improvements.
I left satisfied. One of the main gripes I had in the past was about SPG recognition, and this time there were no hiccups in that. Staff was attentive and helpful, and made you feel at home.
Kudos to the team!
July 3, 2014
Rated 5 out of 5 by Dmitry1978 Romantic week
We chose this hotel for a romantic trip after the wedding. We were very happy with the choice . The hotel is just created for the romantic . Large and comfortable grounds, friendly staff, great food , lots of pools . Proper planning of the territory , allows to feel secluded and calm throughout. Of the downsides of the hotel is worth noting otstutstvie nice beach ( in the sea almost nobody swims ) remoteness from " tsivilitsatsii ." To good beaches have to go about 40 minutes longer. Phuket town is relatively close . In walking distance to the hotel is a Buddhist temple and a forest with monkeys .
March 18, 2014
Rated 5 out of 5 by Couple2013 Couple on holiday
Hotel facilities excellent and staff very helpful from checking to checking out. Breakfast offers wide variety of food. Carts provided to transfer guests to various destination within the resort. Pam from breakfast at sensation restaurant and Titi who always drove the cart with a smile are two outstanding staff.
October 16, 2013
Rated 5 out of 5 by Selected Nice staff & Excellent to stay
it's very nice place to stay with lover.
I got honeymoon cake in each days. [for my small honeymoon]
Foods for breakfast is big line, very friendly & helpfull staffs.
October 31, 2012
Rated 5 out of 5 by Kazuya1969 Good
I want to be free for Shuttle to town .
October 6, 2013
Rated 1 out of 5 by GeantGuest Poor services
I am extremely disappointed by the services of the staff in the restaurants.
The duty manager in the restaurant got so upset when we asked for Coconut water that she started talking very rudely and was seen speaking very loudly with her staff also about us.
Given that we are corporate guests, it took too much time for the food to be served.
Staff needs training.
Even at the pool, 1 man was serving 20 people, had to wait so ling to get a drink.
May 6, 2014
Rated 2 out of 5 This hotel needs improvements
Service was poor. Hardware needs upgrade.
March 31, 2013
Rated 5 out of 5 by YC1979 This hotel has great room decor and amenities
The hotel location is not ideal as the beach are not clean and muddy water. The buffet breakfast is average level and lack of choices especially the local cuisine or delicacies are not available during breakfast. Ala carte menu is satisfactory with Yellow Curry (Southern Thailand) being my favourite.
June 30, 2014