Rated 4 out of 5 by mastersam SPG is not effective
The hotel was good but too much noise from water truck that provides water to the hotel.
December 10, 2013
Rated 3 out of 5 by Paul Great Location
e were very disappointed with the hotel the lack of maintenance for a new hotel.
the staff is very nice but unfortunately do not speak fluent English, which is a issue when you have a problem, leaking toilet called three times and was never fixed, was quoted one price for a villa then charged a different price.
the General Manager was the worst that we have come across in our travels, should not be in that position, never greeted guests and also very cold, been in hospitality ourselves it left a lot to be desired.
the power failure is also an issue i had to replace my laptop as the power surge destroyed my computer.
we always stay Starwood but will not recommend or return to this Hotel again.
June 11, 2013
Rated 4 out of 5 My first night here
Overall, a Westin is a Westin. It is just great mostly but this particular room I've got has tow big problems. One, the universal power point is faulty. I got the engineering to clean and they insisted that all their universal point are like that and I just need to push hard. What he meant was to just force it in. I told his if any of my apple plugs are damage, i will hold the hotel accountable. Unlikely he understood what I have said.
The floor is dirty. Initially I thought it was my feet and I quickly wash them. And after walking in the room, my feet were dark and full of dirt.
No idea why. Now the floor mat is black. I hope they will change it tomorrow.
Am going to sleep now.
Next day's review soon.
November 25, 2012
Rated 5 out of 5 by travel2Thailand Great hotel!
We were stuck in Phuket for the night as we were not able to travel to Phi Phi Island due to the weather and this was a great back-up plan. Could not have been more pleased with the hotel - room, pool, dining and comfort.
November 30, 2013
Rated 5 out of 5 by slahiff So great with kids!
The staff was excellent as were the pool and the swim up bar :). Staff was so friendly and great with the kids! Beautiful little paradise!
December 1, 2013
Rated 5 out of 5 by AdventureSeeker11 Hidden Gem
A fantastic hotel with amazing views. The staff is super friendly and always available to help you with any need. Big thanks to Wan and her staff at the front office for helping us create a perfect vacation by helping us book tours and accommodations. I would and have recommended this hotel to family and friends. Bonus, the food and drinks there were great! A lot of activities to do on site. I recommend grabbing a schedule when you check-in.
November 10, 2013
Rated 3 out of 5 by roleplay the hotel has lack of featues
swimingn pools are three but all too small for families.
December 3, 2013
Rated 5 out of 5 by tazgon Wonderful staying, wonderful memories
Absolutely gorgeous. you may not be able to regret choosing this hotel. I usually never pick a same hotel because there are hundreds of hotel in phuket, but this one is different and I still wannna go back there.
March 22, 2013
Rated 3 out of 5 by Rosita Nice stay but no SPG benefits
It was nice stay but there are no SPG benefits & suite room guest treatments.
Check-in & Check-out counter was really crowded and the customer has to be standing during processing. And, there are tour help desk on the lobby, I think it's more like a travel agency than for the guest convenience. Except what I mention above,
everything was good for relaxation. I remember one female staff (work in front of lobby) curly-short black hair with best smile. She was very kind, warm greeted and made me smile.
Thank you so much your kindness :)
September 22, 2013
Rated 2 out of 5 by Chris74 debit SPG points without approval
Our check in to the Westin Siray Bay was less than satisfactory. There was a mix up with our accomodation package and the check in staff member didn't really care. After 2 hrs, we finally got our room and the holiday improved from that point. I discuss the chech in process with Thomas (the manager) and he was going to look into it. After no response I was happy to let it go, however, when I returned home, I found out that 30,000 points had been deducted from my SPG account for a room upgrade. I was extremely annoyed by this and will never stay at this hotel again.
November 12, 2012
Rated 2 out of 5 by Meg44 Disapointing
Overall the hotell looks a little tired .Its not 40 min to Patong as stated and took ovre an hour at 4 different times of the day.No one on the door when we turned up and unloaded the bags ourselves and found our way through a group booking to reception.Im not one to complain but you expect better for the prices
November 19, 2013
Rated 4 out of 5 by Miri1968 Landscape and seaview amazing
Breakfast is very good,staff very friendly especially to children.The only thing we had to line up for getting a place for breakfast.
If you are looking to swim at the beach,you are at the wrong place.Water wasn't clear and I had contact with a yellyfish and they was no warning about.
But they send the nurse immediatly to my room,as I phoned.
Better use the pools.
Food is a little bit pricey but very good.
Loved the mojitos cocktail
The cleaning in the room wasn't so good,I expected a little bit more from a Westin
Staff is very helpfull and nice
August 17, 2013
Rated 4 out of 5 by Singh Excellent place, a self-sustaining holiday
A really nice place, complete with all the facilities. If we had more time, we would not have left the premises at all!. The pool, gym and breakfast were great!
March 20, 2013
Rated 2 out of 5 by Campos64 Hotel requires upgrading
Check in less than an hour, air con leaking badly when we went for a swim. We were surprised when we saw a pool of water on the floor and my luggage was filled up with water too because it was placed on the luggage seat when air con was just directly above. Fortunately, they were fast sending the technical over.
The next thing happened was the light and electrical power turned off completely. But it came back few minutes later. For the first time staying in Westin Phuket, it left me a bad impression completely.
In addition, a guest was complaining while i was sharing the buggy with them. The tiles in the bathroom dropped over. I was shocked to hear that! Overall, not only my room having problem, others are equally unfortunate
November 27, 2012
Rated 5 out of 5 by Apple The best scenery
Everywhere in the hotel are sea view, feeling like middle of the sea. The most relax and nature.
March 25, 2013
Rated 4 out of 5 by NMKCL29 Great resort but service not exceeding average
The resort is really great and all facilities are clean and in good shape. I cannot give a review about the location of the resort as it was just a weekend getaway and therefore stayed in the resort.
Although it seemed to me that I was travelling off-season and there were still quite a lot of non-occupied rooms, the service really needs improvement: No one ever asked me at any pool if I want to order a drink, I had to run after one of the hotel staff to finally order something. Prior to check-out I had drinks at the lounge, but when I hoped that finally someone would come that I can ask for the bill, no one appeared. But when I went to the bar there were 5 (!!!) people of the service team standing and chit-chatting.
I still give it an overall good rating, but more in regards to the resort, location, facilities, room and the overall feel.
October 22, 2013
Rated 5 out of 5 by anita77 will come back
the hotel is so nice and prefect for taking a rest. it is quiet. the pool and the view is breathtaking
November 18, 2013
Rated 2 out of 5 by Jerome1975 Food and Beverage service is subpar
I found this to be a beautiful property but the food and beverage service was severely lacking. The property looked amazing but wasn't located close to anything else. We took several excursions including scuba diving and sailing and had to ride over an hour to each of them. Transportation was included with the excursions for people staying at other hotels but I had to pay extra because we were so far out of the way. There were no other restaurant options nearby so we ate at the resort for almost every meal. There were three main restaurants and I was offered a discount at only one of them due to my Preferred status. I was unable to take advantage of it though due to special events occurring at this restaurant while I was there. The other restaurants Esst and Seasons had very poor dinner services. My experiences were very similar at both locations. When we arrived, there was no one there to greet us and we stood around for at least 5 minutes waiting on someone to say hello. We would then be seated and left for another 10 minutes without even being provided with a menu until we flagged someone down and asked for it. This happened in both locations. Nothing was provided up front, no water, bread or anything unless you specifically asked for it. We felt the need to place our entire order at once, drinks, apps, dinner, etc for fear of not seeing the waiter again. Things were delivered as they became available, my dinner arriving a few minutes before my wife's and then no one checked on us again once it was served. Water was provided several times during the meal but that was about it. We had to ask for the check just so we could get out of there.
We also had issues with room service. My wife ordered a salmon salad from the menu and received a piece of salmon with a small bowl of melted butter. We asked for the salad and later received a bowl of dressed mixed greens. Two days later, my wife ordered the same dish at the actual Seasons restaurant and the salad she received was much different coming not just with the mixed greens but also tomatoes and a variety of other vegetables so there was no consistency in the product being served. I'm not a wealthy man so this was a splurge for our honeymoon and the service fell well short of my expectations. That being said, I will say that the food we received was good quality but the service that went with it spoiled any pleasure to be had from it. It seemed to me that in both restaurants there was no leader or manager present so people were left to do as they pleased. Everyone was kind and the restaurants were not busy so I do not know what the issue was but I am now soured on the brand as a whole.
In addition, I don't blame the Westin for this but while I was in the infinity pool relaxing, I also had a venomous green tree viper swim up to me and use my neck and shoulder as a launch pad to jump out of the pool. There was also an injured monkey with a large gash on his back running around on our porch the morning before we left. I know you can't really control the wildlife but I am just sharing my overall experience there.
The front desk was helpful and we enjoyed the spa on our last day but we won't be returning to that property and I will think twice before booking at any other hotels within the brand.
P.S. I forgot, we also had some issues with the air conditioner when we arrived and maintenance had to come out to resolve.
December 1, 2013
Rated 4 out of 5 by Ramsay A very relaxing stay.
Thank you, I enjoyed my stay at the hotel.
It was generally excellent but you would wish me to concentrate on areas in which you could improve:
Having checked out of my room at 1200, it would have been helpful to have somewhere air conditioned to wait for the 5 hours before travelling.
I note in your email to me that I now have an SPG account number (you have shown me the last 4 digits) and I have apparently earned points. I have no idea what this is all about and do not recall initiating a password to enter my account.
October 29, 2012
Rated 2 out of 5 by Joto Great sunset
The rooms are good inside, outside is not good, needs maintenance, paint falling off, dirty windows, dirty table, balcony not clean. the price is to high for the accomodation, food extremely expensive, nowhere to go outside, you have to go into Phuket town, wich is 45 min drive. The pools are great, the vieuw is good, breakfast is super! staff tries to help, but they say all the time, sorry, but do not do anything to change, no turndown service. Overall....it did not meet my expectations, and I am very sorry to say that.
January 27, 2013
Rated 2 out of 5 by Sogo A bit disappointed
Surrounding around villa not well maintained, bushes blocked the view.
Found snake, huge spider around the villa compound.
Tiles at pool are peeling off pieces by pieces.
November 11, 2013
Rated 2 out of 5 by Grumpy2012 Bad one night stay
Don't normally write these kinda reviews but here I go.
Not a single smile from the staff from the time we arraived untill we left.
Long queue to check in.
Had to ask for spg benefits.
Asked for a late check out and front staff couldn't confirm so they'd call me back. 2 hours later nothing heard. Called reception who still couldn't give me an answer. Got put through to a manager who was very friendly and professional. We agreed on a 13:30 which was fine by me, wanted 14.
Next day called for a cart to help with the luggage. It arraived 30 min later. (14:00....)
Upon check out front staff presented me the bill for use of internet. I told him I had asked for the free wifi as my complimentary spg benefit. He told me no I hadn't...! I just paid to get away from the place.
October 28, 2012
Rated 5 out of 5 by QAL168 A Wonderful break at Westin Phuket
My stay at your resort was certainly a right choice for my short break plus the service provided by your staff was really warmth n accommodating especially Jackie at the Front Desk that attended to us upon checkin. He is truly a great staff that make every guest feel so welcome!I must Thank your resort for arranging a birthday cake for me n this is one of my best birthday I ever had! Help me thank everyone in your resort n I will come back again!The villa is spectacular with a breathtaking view!!
August 19, 2013
Rated 4 out of 5 by Natssant Not as great as the first visit
Visit here on second time. The view is still one of the best. Overall experiences are OK but not as good as my first visit. The room condition didn't look very well maintain. Staffs were't smile from the heart as before. NO turndown service on first night, I had to request for the second night. No staffs at Prego pool bar for hours, I can't find any bartender to order my drink at 4pm on Sunday! The major pool is currently close so I expected the hotel should pay attention to the other pool too.
August 19, 2013
Rated 4 out of 5 by sandysnake Great Service
Staff are excellent - made it a great stay. Great service and all done with grace and hppiness. Food was also excellent.
Hotel and pools needing some TLC.
November 6, 2013
Rated 4 out of 5 by professionaltraveller28 POOR ENGLISH OF STAFF
When I checked-in, I waited for the reception around 20mins. And when I arrived in the room, I found the sheet and the trash can were unclean.
The hair drier was broken, after that they helped to change it.
The whole environment of this hotel is good.Hope the staff english skills can be improved so that can match the five star hotel standard.
October 8, 2013
Rated 5 out of 5 by Daniel2175 Great hotel with great staff
This is an awesome resort that I definitely will recommend to everyone. Each room has a beautiful view of the sea with its own private beach. The staff there definitely was the crowning jewel of the stablishment. Great customer service, always doing their best to make each guest feel special. I would like to thank the staff and management of The Westin Siray Bay for making my recent vacation an awesome one.
October 1, 2013
Rated 2 out of 5 by Caryl So embarrassing
That was the first time to stay at the Westin in Phuket, the first impression was really good, beach, pools and the staff is nice! But when we checked in, your staff gave me a wrong suttle bus information and gave a wrong room to me, which room was occupied for other couple. So embarrassing when I get in the hotel room, somebodys were in there already. Which was quite horrible about this experience. Then I called to your receiption and they offered another room for me finally.
November 13, 2012
Rated 3 out of 5 by Spiritark Everything but the location
This is literally a resort worth staying at in Phuket. Food selection, cleanliness, spa and more are of a decent standard one would expect from the Westin brand. I also loved the platinum recognition and got upgraded to a two-storey elevation suite.
The biggest downside was the location of the resort. It is one the wrong side of Phuket where there is literally zero life outside of the resort's perimeters. The resort's beach did not appear as clean as I'd like it to be too.
May 11, 2012
Rated 1 out of 5 by thearmees Unclean and Far from Rest of Island
My girlfriend and I had booked a room at this hotel in September. When we got to our room, we noticed there were spots in the bathroom mirrors and the furniture was old and stained. There were lots of scuff marks on the mirror near the doorway as well.
While the room was being cleaned, we decided to go into the city, but was told that there were only a few shuttles from the hotel to the city, and that there was a fare required in order to take the shuttle. That was surprising and unfortunate as there is nothing around the hotel that you could walk to. The only other way to get to the city is by cab.
After my girlfriend started complaining about the lack of transportation and the cleanliness of the room, we ended up having our room upgraded by the hotel manager. The room was spacious and had a great view, but again the furniture was older and stained (such as cup stains on a wooden table).
The following morning we went to the pool to relax. There was a bar at the pool where my girlfriend could order a drink. She ordered a martini, and it seemed to take forever to make. Another patron came up to the bar and ordered a pina colada, which he ended up getting almost immediately. We got very upset at the service at that point (we should have gotten our drink first before the other patron) and decided to check out immediately.
October 26, 2013