Rated 4 out of 5 by DX288 Westin Siray Bay, Phuket
We were very happy with our stay at the resort.
The staff were at all times courteous and friendly and the facilities were of a very high standard for the region.
The breakfast buffet was superb and the in resort dining very good in general.
September 16, 2013
Rated 5 out of 5 by Sumit Beautiful Short Vacation
This short vacation I spent in Phuket will be cherished mainly because of my stay in the Westin resort. I loved everything about this hotel starting from its picturesque location to buffet breakfast, most of the staffs, its heavenly spa and much more. Only part where this hotel should improve is the private beach it owns, it would have been more fun, if this beach had clean blue water.
September 26, 2012
Rated 4 out of 5 by Eugene Great Kid's club
My 2 kids had a fabulous time last week at the Kid's club. Special tribute goes to Nan who was very attentive to them and make their stay there special. She helped them do many handicrafts and even took them on a personal trip the beach to build sand castle and collect sea shells for making photo frames. My kids both love her and can't wait to return again to see her. Keep it up Nan.
March 25, 2013
Rated 4 out of 5 by reedeli3 Beautiful views
This hotel was great. The views are spectacular. The breakfast was amazing! The staff were really friendly; their English is not the best, so it was hard to communicate over the phone when I needed someone to clean the room. The location is kind of far from Patong but the 45 min cab ride is do-able. I would definitely come here again. The views and infinity pool swim up bar are great!
August 8, 2012
Rated 5 out of 5 by SimSim The hotel is excellent
Tobegin its a beautiful property good location with panoramic sea view
It has exceeded the expectation in all fields with having great service,smooth check in and check out,friendly & attententive staff and facilities available in hotel
The food was great in all restaurants, and must say Prego was awesome
Its truly Heavenly as the brand portrays- Heaven on Earth-Westin Siray Phuket
August 21, 2012
Rated 5 out of 5 by tfong010 Beautiful hotel in a beautiful setting.
I stayed here for four days last week. I would say that it was a great experience and I would return to this property. One kind of cool thing that I have not seen before is that the GM has a desk in the lobby. So he is in the mix with the rest of the front desk team.
Amenity points - plat SPG
20% discount card for food and drinks excl. alcohol
Happy hour - unlimited drinks for two - plat SPG
Suite upgrade - plat SPG
Excellent buffet breakfast for two - plat SPG
Free internet - plat SPG
Kids club - kids can be left there
Wifi internet was spotty in my room and around the property.
Transportation - The lack of consistent pricing makes every trip out of the hotel a pain. You basically end up keeping the cards of every person that you use and call 4 people to find the best price. The prices vary largely.
Hotel buggy - very slow at times. I waited for 20 minutes for a ride from one room to another.
October 4, 2012
Rated 5 out of 5 by MerZ Almost perfect
This hotel features one of the best scenic view at the room. I stayed at room 1824 (per my special request.) and from my room I get a 180 degree of sea view!
The overall service from the staff was very satisfying especially the front office staff. The front office staff attended well to all my special requests I have made.
There were only a few minor things that kept my vacation away from the word "Perfect".
1.] The food taste at the Prego restaurant (the Italian restaurant of the hotel) could have been better. Out of my 3-course meal, I was impressed only by one dish. The pasta and the lamb rack ordered were not memorable for my taste.
2.] The air-conditioner broke down during my breakfast at the Taste restaurant. The hotel did not provide enough fans to cool down the room temperature.
3.] The pool table at the Splash pool area was not available. The equipment needed for the pool table was in shortage.
August 9, 2012
Rated 3 out of 5 by katy1409 Not as good as we were expecting or previous visits
Whilst we were not totally unhappy with our visit there were a number of issues which meant for a 5* hotel with great aspirations it did not feel seamless or luxurious.
Our room was not a sea view as booked and paid for, we therefore had to wait 15-20mins for another room to be cleaned and serviced. At breakfast we could not sit outside until a table has been cleared and in-between the couple behind us had been seated at an outside table.
We booked a shower room for 6pm only to be informed 20mins later that that time was already booked and we could only be offered 5pm. 2hrs before our pick up was booked.
The swimming pool needed maintenance and had tiles missing, the Jacuzzi did not work and facilities looked tired.
Staff tried their best but when booking a 5* hotel of this calibre we expected and have received in Bali a far better WESTIN experience.
I spoke to the duty manager who "thanked me" for my feedback.
January 28, 2013
Rated 3 out of 5 by Hans71 was better last year
Expecting same level of enjoyment and satisfied experience from my last year visit to Wextin Siray, but little disappointed
Staff gave me smokoing room without asking, so need to change room at first night
Shuttle to downtown charged, which was free last year
But kidsclub was so kind that my kids loved teachers and left happy birthday card to "Na"
Thanks for reading
August 18, 2012
Rated 1 out of 5 by AmericanGirlinThailand Not worth the money.
I've stayed in many, many resorts in Thailand for far less money that were much better. The beach was too rocky and dirty and the pools were filled with children. The nice bar was on the other side of the resort and the bar near my room was full of mosquitoes. The food was average at best and the spa massage was uncomfortable. I would not recommend this resort.
May 7, 2013
Rated 2 out of 5 Great layout, very Scenic / Pictorial
The hotel needs maintenance
Rooms were bland
Ask twice to get it right the first time
Rude staff after making a mistake
Breakfast gets boring after 2 days (needs variety)
Needs a bigger pool
Restaurants need a revamp
None of the fans were on in the lobby / reception
Rooms need major, major maintenance
Room service was one of the worst
May 11, 2013
Rated 5 out of 5 by Thiamchye Wonderful & Memorable Time
My wife and I had a most memorable experience at the resort, meeting our expectation of a quality getaway to celebrate my birthday. The facilities in the resort was good and the staff attended to and met all our needs, contributing to our wonderful stay. We will be back again, this time with our friends.
August 8, 2013
Rated 5 out of 5 by Michael56 Phenominal Vista
Although about 1 hour from the airport, by taxi, and about the same to Patong Beach, this resort, was worth the drive time.
Amazing views, beautiful resort, and very nice staff.
The breakfast was a vast assortment, catering for everyone, even with a fresh source of honey!!!
The spg member upgrade to a suite was very nice, and the pools were phenominal.
February 29, 2012
Rated 4 out of 5 by Q101 Great views
Great location, great layout and well appointed. My family of 4 spent 4 days in January and had a great time. Overall a great experience but it was a little to isolated and you needed a cab to get anywhere. It would have been great if the hotel would run a free shuttle into town every hour or so but for a family of four it was about $20-$30 each trip.
January 13, 2013
Rated 5 out of 5 by Ninunya Best Experience
We loved it here! It was so beautiful! The service was excellent and our rooms were great. The Sala pool villa Room was huge and amazing. The pool was fantastic and the morning buffets were excellent. I would definitely stay here each time I visited Phuket!
August 24, 2013
Rated 4 out of 5 by Benjaminli Great experience at Westin Phuket
My family had wonderful experience by staying at Westin Phuket: room upgraded to suite with great view, excellent happy-hour, all staff are kind and helpful.
Everying is perfect, except for the beach, which is not as good as the other ones in Phuket.
August 25, 2013
Rated 4 out of 5 by R2178 Great villa but understaffed hotel
We upgraded ourselves to a 1 bedroom villa and it was amazing. The hotel is in dire need to recruit more staff as the arrival experience was stressful having a lot of people checking in at the same time and the receptionist in a hurry to finish the transaction. The restaurants were the same as well. Went to Prego's one night and it was closed.
August 26, 2012
Rated 5 out of 5 by KMc17 Best holiday ever
Westin Siray Bay is an outstanding hotel. The staff went above and beyond to make our ever moment as pleasant as possible. The pools and water features created the most relaxing environment that we have ever experienced at a hotel. The food was very reasonably priced and we never had a meal we didn't enjoy. Can't wait to return thank you all
August 25, 2012
Rated 2 out of 5 by ConditionOne Ridiculously loud area on weekend nights
If this weren’t a weekend (read below), I found this to be a solid Westin in Phuket about 45 minutes from the airport, and 15 minutes from Phuket Town. Prior to arrival, I arranged to have a Toyota Camry pick me up for 1200THB. A “taxi” back to the airport was 800THB. Oddly enough, the hotel refused to book the transfer via phone; they insisted that it be handled via email. Unlike other airport pickup services, the staff member waits outside the airport terminal, not outside of baggage claim. Check-in was a breeze. I was given an iced drink and cold towel while I was being processed.
I was in a Sala Pool Villa, with a smaller and shallower pool (with two Jacuzzi jets) that I was expecting. It’s pretty much for lounging around. There are a lot of windows in the Villa that makes you feel like people passing by can look into your room, but in reality, unless they walk up to your door, they won’t see anything. If you want to get the most privacy, a corner room (3007) is your best bet. The Sala Pools are also a fairly easy walk to the lobby.
Breakfast is pretty epic and is typical of a massive Asian buffet. Food quality was good. I tried a buffet dinner at Prego one night, and it was barely adequate. The servers were really stingy with the carved meat (one slice at a time), and all the desserts were the worst I’ve seen and tasted! Service was lacking too. I saw lots of servers in red shirts running around, but none of that translated into service.
WiFi speed was fast, and I had no complaints. The gym is blessedly cool, in comparison with other SE Asia properties that leave their gyms warm and humid.
The deal breaker for me is a car loudspeaker competition of all things at a bar area that’s held on Saturday and Sunday nights about a mile down the beach. Not only is it content to deafen people at the event, but it also strives to BLAST music for miles around! You can clearly hear the thumping bass and lyrics from all over the resort, and it literally went all night long. It was still going strong when I checked out at 8am! It’s pretty ridiculous, and I’m surprised nobody has complained about this in any other reviews. The manager was very understanding, and let me check out early without any penalties.
October 20, 2013
Rated 5 out of 5 by Purplest This resort is an awesome getaway!
My wife and I were welcomed to the huge resort with great hospitality. The room we had is big and has a great view for the sunset. The multi-level swimming pools are one of the highlights for the resort.
We stayed there over the Christmas holidays and loved how the staff became a singing choir in the lobby. Many families enjoyed it.
January 9, 2013
Rated 4 out of 5 by CandyB Nice Facility and Beautiful atmosphere
Overall, Hotel is perfectly nice.
Nice swimming pool and Breakfast restaurant.
But some guide service (Recommendation for tourist was not available) and room cleanliness were less than my expectation.
August 28, 2013
Rated 4 out of 5 by Chiz Some areas to improve in soft skills
I stayed 3 nights for my short vacation. Room was clean and spacious, staff seemed friendly and polite, and breakfast was very nice.
Everything seems excellent until the last night of stay when there was water leakage from the ceiling. I called the front desk to report about it and was told to wait for engineer. 20 mins later, I called again because nobody showed up. The lady again told me to wait in the room. Another 20 mins later I called again to ask how long should I wait. It was after more than one hour when finally one engineer showed up. The front desk lady should have told me how long does it take for them to arrange an engineer. It was such a waste of time just waiting for someone to fix the leakage while I needed to go out and buy some medicine for my husband who were suffering from fever.
Another hiccup was when I went to join the Pilates exercise session in morning, no one showed up. I waited for instructor in the right place for 15 mins. I checked the night before that I do not need any reservation to take a class so went to the front desk but no one knew what had happened and just replied they needed to check.
September 6, 2013
Rated 4 out of 5 by RKYH Nice Hotel with Great Pools
Room: Big and comfortable room with great rain shower. The only let down is that our duluxe sea-view room's view was blocked by another block of rooms.
In-Room Dining (Express Service) was superb - great food and we only waited for about 15-20mins.
Great pools and nice sunset.
Staff are always ready to help & food is good.
August 9, 2012
Rated 4 out of 5 by Iancam47 This hotel suited our needs very nicely
Situated in a quiet location, this hotel suited our needs very nicely. It is situated on Siray Bay close to Phuket Town and has an efficient tuk-tuk service between the lobby, restaurants and rooms. It also has a convenient mini-bus service to and from the city at regular intervals. The staff are friendly and helpful.
August 17, 2012
Rated 5 out of 5 by stella80 very nice hotel in phuket
I arrived early and early check-in was possible immediately. everything including staffs, breakfast and correspondence for my request was excellent. I do want to visit here again soon.
Bad thing: they charge 100 baht for one way trip to town.
August 4, 2013
Rated 4 out of 5 by limbus Great Hotel located in the wrong place.
The hotel structure is fantastic; getting there is a problem. A general paint job is required on most of the buildings. Ice Makers should be available near the rooms. Breakfast GOOD. Pools are fantastic. My room was simply excelent. Mention should be made to the fact that you have to "climb" a lot of stairs.
April 4, 2013
Rated 3 out of 5 by YJ888 Quiet, Beautiful views & Remote
We booked a week in the low season so as expected the hotel was quiet, which is what we wanted. The room was spacious, although I had booked a suite but even so it was more spacious than suites at other hotels. It is remote so do expect to either stay hotel bound or spend relatively large amounts on over-priced taxis to get you around. The hotel does offer a shuttle bus service every other day to Phuket town and the 'old town' area of Phuket is definately worth a visit.
We took the buffet Sunday lunch at Prego and it's definately worth doing if you stay over on a Sunday. Good choice of international food and plenty of it. Those of you who stay at Westins alot will know Prego is Italian food so dont expect lots of Thai local food.
The staff were all lovely, helpful and attentive.
The night time view is quite spectacular - although I wonder about the effect on the environment running so many lights
The downside... The hotel is in need of some basic remedial work and especially at the swimming pool at Prego. A lot of tiles missing and any slip as you are getting in could leave a nasty cut. This needs fixing very soon. The hotel needs a good audit by management and some paint added here and there to spruce it up.
There is a beach but it is small and I can imagine in high season this would be very full, very quickly.
I would recommend this hotel if you want remoteness and not to leave the hotel very often (or you can hire a car if you want to drive, but Thai driving style is very different to Western style, even Italians would be scared!). If you want to get out and party every night in Phuket island then this is not the place to stay.
October 6, 2013
Rated 5 out of 5 by Chaiwat26 Pros and Cons @Westin Siray Bay Resort&Spa
Now I've been stayed at Westin Siray Bay Resort&Spa,Phuket.
Re visited : 3rd time for me&family
Peroid : July
Room : Superior Seaveiw rooms
Pros and Good experience in this resort
1.Good Location with Panoramic sea view nearly 180 degree.
2.Friendliness ,polite and helpful front reservation staff :
3.Well-treated and respect our platinum recoqnitions :
Benefits : Room upgraded to Indulge suite for 2 rooms
Happy hours about 06.00-07.30 pm
High speed internet ,so smooth and rapidly.
4.Variety of Buffet breakfast and Drinks@Taste restaurant where you can see panoramic seaview easily.
5.Great Happy Hours :
-Open-air location /Live songs from the local musical band/ Unlimited non-alcoholic and alcholic drinks/ Well-trained and friendliness batenders.
6.Best Heavenly spa for relax : Well-trained therapist and aromatic atmosphere@Heavenly spa.
Cons and Bad experience in this resort.
1.Not easily to walk around the resort, on the hill.However it has a small car"tuktuk" and shuttle golf cart transfer.
July 26, 2012
Rated 3 out of 5 by Javilg Low maintenance
The resort need a lot of work done the paint is falling from the wall, the room was noise with the carts room 4428 right were the carts park by that building , we ask them to change us to another room and the change was denaided, in the morning we had a early tour and we ask for a plastic container to take just some fruit with us and they say it was against the resort policy. No free Internet beside the lobby! Bathroom light didn't work, carts usually didn't came to pick up, everybody ( employes) is on their cellphones and also I saw a few in Facebook on the resort computers. I ask for a pack of cigarettes and it took 40 min for them to bring them , we eat at the Italian restaurant and the food was really bad. And we order pizza to the room and it was the worth I ever had beside they only brought the pizza box with no plates or silver ware. We have been traveling around Asia for over a month now matter fact we are in Singapore right now. And westin Phuket has been the only bad experience thru our trip.
May 11, 2013
Rated 5 out of 5 by apark3 Great swimming pool / Kind staffs
The staffs are very kind. The swimming pool (especially splash pool) is very clean / large. The sun tan chair & cocoon chair are very cosy. The beach was good. The breakfast buffet at seaonal tastes are the best. I enjoyed smoked salmon, pancake, omlet, noodle & various smoothie/fruit juice.
July 24, 2012