Rated 2 out of 5 by JackDW One of my worst experiences
starting from check-in to check-out there were multiple things that were below average. to summarize it comes down to overall poor management of the facility. Room has a dirty toilet when we checked in - upon bringing to their attention someone was sent to clean it - no apology or follow up. Utensils in the breakfast area were dated and not completely clean. Just overall poor management and very little attention to detail.
October 18, 2013
Rated 5 out of 5 by Couple2013 Couple on holiday
Hotel facilities excellent and staff very helpful from checking to checking out. Breakfast offers wide variety of food. Carts provided to transfer guests to various destination within the resort. Pam from breakfast at sensation restaurant and Titi who always drove the cart with a smile are two outstanding staff.
October 16, 2013
Rated 5 out of 5 by moreconf New York to Phuket
Upon check-in, the friendly staff recognized my platinum status and upgraded to a nice suite with amazing balcony view.
The breakfast buffet is full of healthy, local delicious choices and dining in front of the beach is a rare treat for our busy city life.
The spa is amazing and full of choices for massages. We also used the concierge to book an island hopping tour to Phi Phi Island.
October 15, 2013
Rated 2 out of 5 by nick2345 Not great honeymoon for a gold member
We stayed here for our honeymoon. They did not upgrade our room even though we were SPG gold. Their reason: they had already decorated our bed with flowers for our honeymoon. Every other hotel we stayed at on our honeymoon upgraded our room, decorated our bed with flowers, AND gave us free champagne for our honeymoon even though we were not loyalty members. At the Westin--despite being SPG gold--we just got a decorated bed and a stale tasting cake. We appreciate the gesture, but the Westin was outdone by every other hotel we stayed at (3 other hotels across two other brands).
Our stay was fine, but definitely the least special of our honeymoon.
October 8, 2013
Rated 4 out of 5 by professionaltraveller28 POOR ENGLISH OF STAFF
When I checked-in, I waited for the reception around 20mins. And when I arrived in the room, I found the sheet and the trash can were unclean.
The hair drier was broken, after that they helped to change it.
The whole environment of this hotel is good.Hope the staff english skills can be improved so that can match the five star hotel standard.
October 8, 2013
Rated 5 out of 5 by Kazuya1969 Good
I want to be free for Shuttle to town .
October 6, 2013
Rated 3 out of 5 by YJ888 Quiet, Beautiful views & Remote
We booked a week in the low season so as expected the hotel was quiet, which is what we wanted. The room was spacious, although I had booked a suite but even so it was more spacious than suites at other hotels. It is remote so do expect to either stay hotel bound or spend relatively large amounts on over-priced taxis to get you around. The hotel does offer a shuttle bus service every other day to Phuket town and the 'old town' area of Phuket is definately worth a visit.
We took the buffet Sunday lunch at Prego and it's definately worth doing if you stay over on a Sunday. Good choice of international food and plenty of it. Those of you who stay at Westins alot will know Prego is Italian food so dont expect lots of Thai local food.
The staff were all lovely, helpful and attentive.
The night time view is quite spectacular - although I wonder about the effect on the environment running so many lights
The downside... The hotel is in need of some basic remedial work and especially at the swimming pool at Prego. A lot of tiles missing and any slip as you are getting in could leave a nasty cut. This needs fixing very soon. The hotel needs a good audit by management and some paint added here and there to spruce it up.
There is a beach but it is small and I can imagine in high season this would be very full, very quickly.
I would recommend this hotel if you want remoteness and not to leave the hotel very often (or you can hire a car if you want to drive, but Thai driving style is very different to Western style, even Italians would be scared!). If you want to get out and party every night in Phuket island then this is not the place to stay.
October 6, 2013
Rated 5 out of 5 by Daniel2175 Great hotel with great staff
This is an awesome resort that I definitely will recommend to everyone. Each room has a beautiful view of the sea with its own private beach. The staff there definitely was the crowning jewel of the stablishment. Great customer service, always doing their best to make each guest feel special. I would like to thank the staff and management of The Westin Siray Bay for making my recent vacation an awesome one.
October 1, 2013
Rated 3 out of 5 by Rosita Nice stay but no SPG benefits
It was nice stay but there are no SPG benefits & suite room guest treatments.
Check-in & Check-out counter was really crowded and the customer has to be standing during processing. And, there are tour help desk on the lobby, I think it's more like a travel agency than for the guest convenience. Except what I mention above,
everything was good for relaxation. I remember one female staff (work in front of lobby) curly-short black hair with best smile. She was very kind, warm greeted and made me smile.
Thank you so much your kindness :)
September 22, 2013
Rated 4 out of 5 by DX288 Westin Siray Bay, Phuket
We were very happy with our stay at the resort.
The staff were at all times courteous and friendly and the facilities were of a very high standard for the region.
The breakfast buffet was superb and the in resort dining very good in general.
September 16, 2013
Rated 4 out of 5 by Chiz Some areas to improve in soft skills
I stayed 3 nights for my short vacation. Room was clean and spacious, staff seemed friendly and polite, and breakfast was very nice.
Everything seems excellent until the last night of stay when there was water leakage from the ceiling. I called the front desk to report about it and was told to wait for engineer. 20 mins later, I called again because nobody showed up. The lady again told me to wait in the room. Another 20 mins later I called again to ask how long should I wait. It was after more than one hour when finally one engineer showed up. The front desk lady should have told me how long does it take for them to arrange an engineer. It was such a waste of time just waiting for someone to fix the leakage while I needed to go out and buy some medicine for my husband who were suffering from fever.
Another hiccup was when I went to join the Pilates exercise session in morning, no one showed up. I waited for instructor in the right place for 15 mins. I checked the night before that I do not need any reservation to take a class so went to the front desk but no one knew what had happened and just replied they needed to check.
September 6, 2013
Rated 4 out of 5 by CandyB Nice Facility and Beautiful atmosphere
Overall, Hotel is perfectly nice.
Nice swimming pool and Breakfast restaurant.
But some guide service (Recommendation for tourist was not available) and room cleanliness were less than my expectation.
August 28, 2013
Rated 4 out of 5 by Benjaminli Great experience at Westin Phuket
My family had wonderful experience by staying at Westin Phuket: room upgraded to suite with great view, excellent happy-hour, all staff are kind and helpful.
Everying is perfect, except for the beach, which is not as good as the other ones in Phuket.
August 25, 2013
Rated 5 out of 5 by Ninunya Best Experience
We loved it here! It was so beautiful! The service was excellent and our rooms were great. The Sala pool villa Room was huge and amazing. The pool was fantastic and the morning buffets were excellent. I would definitely stay here each time I visited Phuket!
August 24, 2013
Rated 4 out of 5 by jenjen123 Beautiful and secluded resort for honeymooners
SPG Recognition: Received a suite upgrade at check-in so we were extremely happy considering it was our honeymoon trip. At check-in, the receptionist named Jack was very friendly and recognized me as a Platinum Member. The suite we got was at the top of the hill with beautiful views of the bay. However, it was definitely a work-out to climb up the hill everyday. Don't get me wrong, the hotel's golf cart shuttle was aplenty but we wanted the exercise.
Service: Definitely top-notch service throughout the hotel. Everyone is super friendly from the hotel restaurant staff to the front desk staff. On the second to the last night of our 6 day stay, one of the bathrooms started to smell like the sewer. The front desk kept on sending housekeeping to spray the room to make the smell go away but it persisted throughout the day. Finally I got fed up and requested to be moved to another room. Despite it being almost midnight, the hotel accommodated us and moved us to a suite with our own plunge pool! In addition, the hotel credited one night's stay for our inconvenience. Everything the hotel did definitely made our stay and we really appreciate the excellent service.
Location: The hotel is located on Siray Island right off the east coast of Phuket. Thus, it is far away from the rest of the resorts on Phuket (which are all located on the west side along Patong Beach). As a result, if we wanted to go to Patong or some of the excursions, we had to pay extra for transportation or take a long taxi ride. Therefore, it's just a matter of preference whether you want a more secluded hotel or one that's close to town.
In addition, the beach is not very big nor beautiful. It is clean and well-groomed but definitely not the white sand aqua ocean type of beach. However, the hotel pools are very nice and well maintained with a stunning view of the bay.
Overall Condition of Property: The entire resort seems to be on the older side. Don't get me wrong, the place is beautifully maintained. However, compared to some of the newer Westin resorts that I have been to, it's definitely a step down.
August 21, 2013
Rated 5 out of 5 by QAL168 A Wonderful break at Westin Phuket
My stay at your resort was certainly a right choice for my short break plus the service provided by your staff was really warmth n accommodating especially Jackie at the Front Desk that attended to us upon checkin. He is truly a great staff that make every guest feel so welcome!I must Thank your resort for arranging a birthday cake for me n this is one of my best birthday I ever had! Help me thank everyone in your resort n I will come back again!The villa is spectacular with a breathtaking view!!
August 19, 2013
Rated 4 out of 5 by Natssant Not as great as the first visit
Visit here on second time. The view is still one of the best. Overall experiences are OK but not as good as my first visit. The room condition didn't look very well maintain. Staffs were't smile from the heart as before. NO turndown service on first night, I had to request for the second night. No staffs at Prego pool bar for hours, I can't find any bartender to order my drink at 4pm on Sunday! The major pool is currently close so I expected the hotel should pay attention to the other pool too.
August 19, 2013
Rated 5 out of 5 by DuaHati great getaway
Wife and i had a great retreat at this property.
All staff genuinely welcomed us from airport arrival to our departure. Great team there, keep it up.
Food was excellent. Even packed breakfast box as we checked out very early in the morning.
Rooms were awesome. The private pool alone made our holiday worth it.
Thanks for the great memories. Will return for sure.
August 18, 2013
Rated 4 out of 5 by Miri1968 Landscape and seaview amazing
Breakfast is very good,staff very friendly especially to children.The only thing we had to line up for getting a place for breakfast.
If you are looking to swim at the beach,you are at the wrong place.Water wasn't clear and I had contact with a yellyfish and they was no warning about.
But they send the nurse immediatly to my room,as I phoned.
Better use the pools.
Food is a little bit pricey but very good.
Loved the mojitos cocktail
The cleaning in the room wasn't so good,I expected a little bit more from a Westin
Staff is very helpfull and nice
August 17, 2013
Rated 5 out of 5 by Thiamchye Wonderful & Memorable Time
My wife and I had a most memorable experience at the resort, meeting our expectation of a quality getaway to celebrate my birthday. The facilities in the resort was good and the staff attended to and met all our needs, contributing to our wonderful stay. We will be back again, this time with our friends.
August 8, 2013
Rated 5 out of 5 by stella80 very nice hotel in phuket
I arrived early and early check-in was possible immediately. everything including staffs, breakfast and correspondence for my request was excellent. I do want to visit here again soon.
Bad thing: they charge 100 baht for one way trip to town.
August 4, 2013
Rated 3 out of 5 by Paul Great Location
e were very disappointed with the hotel the lack of maintenance for a new hotel.
the staff is very nice but unfortunately do not speak fluent English, which is a issue when you have a problem, leaking toilet called three times and was never fixed, was quoted one price for a villa then charged a different price.
the General Manager was the worst that we have come across in our travels, should not be in that position, never greeted guests and also very cold, been in hospitality ourselves it left a lot to be desired.
the power failure is also an issue i had to replace my laptop as the power surge destroyed my computer.
we always stay Starwood but will not recommend or return to this Hotel again.
June 11, 2013
Rated 4 out of 5 by Zero Excellent hotel but charges in WIFi and shuttle bus
Quite far away from Town.
Need to pay 100Batt each person between hotel and town each ride.
No free WIFI at all.
May 31, 2013
Rated 5 out of 5 by Brina4 Hotel and staff were Great
My husband and I stayed a week for our anniversary. We had a wonderful visit. The spa is awesome. We will recommend this hotel to famiky and friends.
May 30, 2013
Rated 3 out of 5 by Juice17 Big = Good?
I stayed at the Superior Sea View room 20xx – 3days 2nights.
1) Safe box was not working
2) Replenishing of bottled drinking water and washing of glasses was overlooked
3) Bath towels smells like it was not properly dried.
4) Room slippers was tattered
5) Shower room blind was very mouldy
6) Room air-con can be bit noisy at certain settings
7) Frutti De Mare pasta from Prego was bland and watery
8) Food quality (Thai cuisine) from Eest was average
9) A LOT of mosquitoes….I really mean A LOT…all over the property
1) Excellent staffs and service
2) Heavenly bed
3) Room was nicely furnished
4) Although it was not possible for a late checkout, they did however gave me a standard room to shower.
For a vast property like Westin Siray Bay, I understand the challenges the management is facing in the upkeep of the resort. All employees, front and back, have a part to play in making the Westin experience an exceptional one. As a traveller who has experienced Westin hospitality, I would say that the standard at Westin Siray Bay is average. If these minor details can be rectified, Westin Siray Bay will be an excellent choice among travellers.
May 21, 2013
Rated 2 out of 5 by Ken22 Pros and cons
I have mixed emotions about my stay at the Westin Siray Bay. First, the hotel is situated on a mountain and requires golf cars to get you around. The hills are insanely steep. If I was at the pool, and at times I forgot something in the room--I would be drain by the thought of going back. That would mean a 8 level staircase to the top of the hill and back down. Annoying! The golf car drivers need more personality. They seemed so....irritated. At one point, one of the golf cars saw me, ask me my room number, and said "walk up...good excersise". I would never tell a guest that. I began to walk to the lobby to report the driver, but he then insisted that he'd take me to my room. He drove like a maniac all the way to my room. I can tell he was upset.
PRO: Although the hotel is situated on a mountain, the views were phenomenal and extremely relaxing to wake up to. If you want to relax, this location is quiet and away from the craziness in Patong.
Pro: Rooms were very large and comfortable.
Another thing, the food is very expensive! Very expensive.!!!! No hiding that. Breakfast can cost 1400-1900 bhats. That is ridiculous. I had star-hot, so I got a discount, but if you don't--get ready to spend an arm and a leg for meals. And they charge a 10% service fee and 7 % VAT . $$$$$
Since the hotel is isolated, going into town is another hassle, so expensive. I don't know where they get their prices. 800 bhats to airport, 700 bhat each way to Patong.
I went to Patong once, the Westin deals with local taxi services, and they charged me 700 bhats. I went to Patong, and when I was ready to come home, I refuse to even contact the Westin for a taxi. In Patong, I found a taxi that charged me only 500 bhats to my hotel. I was livid because I felt ripped off by the Westin.
Leaving the hotel was my headache because I knew to get anywhere it would cost an arm and a leg. One word, trapped!
The tours were expensive, I would have booked more, but refused.
The staff at the restaurant were great. Every time I sat at the table I was upset because of how expensive it was to just eat, but the staff at the restaurants were so delightful and friendly. My favorite restaurant was EEST. Every night I went in there, and they had plastic forks and spoons for me ( they knew I didn't eat with silver wear) and were so pleasant every night!
The food was delicious.
Reception...they okay ! Not the best in explaining things. But quick to charge you for something.
Spa prices need to come down. One of the golf car drivers tried to get us to go in while he drove past it to take me to my room. In my head, I said "it's most likely empty because its over-price".
Will I return back to hotel? I don't think so.
May 18, 2013
Rated 4 out of 5 by Natsuki Best View, Nice location
Best View, Nice location easy access to the town the view is awesome
a bit disappoint about the cleanliness of room especially on the top cover of table and terrace, rooms are located up around the hill so you have to climb up to room or wait for the staff to pick up
May 14, 2013
Rated 2 out of 5 Great layout, very Scenic / Pictorial
The hotel needs maintenance
Rooms were bland
Ask twice to get it right the first time
Rude staff after making a mistake
Breakfast gets boring after 2 days (needs variety)
Needs a bigger pool
Restaurants need a revamp
None of the fans were on in the lobby / reception
Rooms need major, major maintenance
Room service was one of the worst
May 11, 2013
Rated 5 out of 5 by bushrazaf Beautiful Views and five-star Comfort
Highly recommend staying at the Westin if you are in Phuket. Lovely food and views, as well as the spa. The only downside was the not so clear water on the beach.
May 11, 2013
Rated 3 out of 5 by Javilg Low maintenance
The resort need a lot of work done the paint is falling from the wall, the room was noise with the carts room 4428 right were the carts park by that building , we ask them to change us to another room and the change was denaided, in the morning we had a early tour and we ask for a plastic container to take just some fruit with us and they say it was against the resort policy. No free Internet beside the lobby! Bathroom light didn't work, carts usually didn't came to pick up, everybody ( employes) is on their cellphones and also I saw a few in Facebook on the resort computers. I ask for a pack of cigarettes and it took 40 min for them to bring them , we eat at the Italian restaurant and the food was really bad. And we order pizza to the room and it was the worth I ever had beside they only brought the pizza box with no plates or silver ware. We have been traveling around Asia for over a month now matter fact we are in Singapore right now. And westin Phuket has been the only bad experience thru our trip.
May 11, 2013