Rated 3 out of 5 by Hans71 was better last year
Expecting same level of enjoyment and satisfied experience from my last year visit to Wextin Siray, but little disappointed
Staff gave me smokoing room without asking, so need to change room at first night
Shuttle to downtown charged, which was free last year
But kidsclub was so kind that my kids loved teachers and left happy birthday card to "Na"
Thanks for reading
August 18, 2012
Rated 3 out of 5 by hooray84 Facility is great, but front desk needs improvement
I really liked the facility - Discovery suites with pool access fro 4 nights, but staff was a bit disappointing considering Westin value.
Overall staff was friendly, but the front desk didn't have enough information which will be helpful for the guests. Here are some of the examples on communication improvement needed area.
1. Kids eat free
With my 3 year old daughter, I got free kids menu from the Seasonal Tastes restaurant. But the disappointing part is that I knew at my day before check-out. Nobody told me about it even though I've informed her age & actually was considering to purchase kids pass. I did complain & they've deducted the shuttle fee, but still very annoyed about the late inform.
2. Help request on pool tube
For my daughter, I brought her own tube to the hotel and need to inject air to use. I've asked where I can get the service, and their answer was they don't have such service. When I asked then whether I can borrow a tube from the hotel, the answer was no again. But when I dropped by the Kid's club the same day, surprisingly they provided both services. Very disappointing on their credibility of information.
Overall, I didn't get good impression on the
front desk. While all other staffs were friendly, the most needed staffs were not so helpful. I do understand the transportation issue of Phuket & less option on restaurant due to low season, but at least the service level needs to be much higher to meet Westin quality.
June 6, 2014
Rated 5 out of 5 by DuaHati great getaway
Wife and i had a great retreat at this property.
All staff genuinely welcomed us from airport arrival to our departure. Great team there, keep it up.
Food was excellent. Even packed breakfast box as we checked out very early in the morning.
Rooms were awesome. The private pool alone made our holiday worth it.
Thanks for the great memories. Will return for sure.
August 18, 2013
Rated 1 out of 5 by AmericanGirlinThailand Not worth the money.
I've stayed in many, many resorts in Thailand for far less money that were much better. The beach was too rocky and dirty and the pools were filled with children. The nice bar was on the other side of the resort and the bar near my room was full of mosquitoes. The food was average at best and the spa massage was uncomfortable. I would not recommend this resort.
May 7, 2013
Rated 2 out of 5 Great layout, very Scenic / Pictorial
The hotel needs maintenance
Rooms were bland
Ask twice to get it right the first time
Rude staff after making a mistake
Breakfast gets boring after 2 days (needs variety)
Needs a bigger pool
Restaurants need a revamp
None of the fans were on in the lobby / reception
Rooms need major, major maintenance
Room service was one of the worst
May 11, 2013
Rated 5 out of 5 by Michael56 Phenominal Vista
Although about 1 hour from the airport, by taxi, and about the same to Patong Beach, this resort, was worth the drive time.
Amazing views, beautiful resort, and very nice staff.
The breakfast was a vast assortment, catering for everyone, even with a fresh source of honey!!!
The spg member upgrade to a suite was very nice, and the pools were phenominal.
February 29, 2012
Rated 4 out of 5 by Q101 Great views
Great location, great layout and well appointed. My family of 4 spent 4 days in January and had a great time. Overall a great experience but it was a little to isolated and you needed a cab to get anywhere. It would have been great if the hotel would run a free shuttle into town every hour or so but for a family of four it was about $20-$30 each trip.
January 13, 2013
Rated 2 out of 5 by tfong010 Downhill. Never again
I am a lifetime plat and have stayed at resorts worldwide. I usually stay once and only return if I am super impressed. This was my Second stay. First stay a year ago was amazing. Second stay right now is bad. Two major pet peeves. Inconsistent housekeeping and a terrible breakfast.
This morning I went to the front desk to check my charges. I told the guy three times the breakfast needs work. He completely ignored me. We are in phuket and this morning we had a fruit choice of grapes and papaya. c'mon son. After our first day we went to the supermarket to buy fruits and instant noodles. As a frequent traveller that is a last resort desperate measure.
Breakfast potatoes and roasted tomatoes were raw. It was saw bad we came back to our room to eat mama noodles. That says a lot.
The spa is massively overpriced. When I get handed twice during a five day stay a 40% discount card that tells me something. Ummmm maybe lower your prices?
This resort is off the beaten track and is great for those who want to getaway. It is beautiful and the rooms are in good shape. The wifi is fast and consistent. The upkeep of the property is top notch. Lots of beautiful fruit trees but sadly the fruit never makes it to the table.
I suggest anyone coming to this region to check out all the comments of other guest experiences before booking. Management at this property needs to wake up. Literally
May 29, 2014
Rated 4 out of 5 by R2178 Great villa but understaffed hotel
We upgraded ourselves to a 1 bedroom villa and it was amazing. The hotel is in dire need to recruit more staff as the arrival experience was stressful having a lot of people checking in at the same time and the receptionist in a hurry to finish the transaction. The restaurants were the same as well. Went to Prego's one night and it was closed.
August 26, 2012
Rated 5 out of 5 by KMc17 Best holiday ever
Westin Siray Bay is an outstanding hotel. The staff went above and beyond to make our ever moment as pleasant as possible. The pools and water features created the most relaxing environment that we have ever experienced at a hotel. The food was very reasonably priced and we never had a meal we didn't enjoy. Can't wait to return thank you all
August 25, 2012
Rated 5 out of 5 by Purplest This resort is an awesome getaway!
My wife and I were welcomed to the huge resort with great hospitality. The room we had is big and has a great view for the sunset. The multi-level swimming pools are one of the highlights for the resort.
We stayed there over the Christmas holidays and loved how the staff became a singing choir in the lobby. Many families enjoyed it.
January 9, 2013
Rated 4 out of 5 by jhuang88 New Year Break in Phuket
The Westin Siray Bay Resort and Spa was what you would expect from a Westin property. The rooms are comfortable, especially with the "Heavenly Beds" and the grounds and service were immaculate. The only drawback to this stay was the location of the property. For those who have been to Phuket, we all know that the action is on the west side of the island. This is where all the major resorts and beaches are located. The Westin is located on Si Rae Island on the east side of the island, outside Phuket Town. The "Beach" at the hotel is not really a beach. It is an attempt at having a beach by parceling out a beach front, dumping some sand and cleaning up the coral bay. Since you are also isolated from the other properties, your only option for dining and other activities are limited to the resort, which can get very pricey. If you can rent a car and venture out, this property is great because of its remoteness. Very quiet and peaceful at night for a great nights rest.
January 5, 2014
Rated 4 out of 5 by RKYH Nice Hotel with Great Pools
Room: Big and comfortable room with great rain shower. The only let down is that our duluxe sea-view room's view was blocked by another block of rooms.
In-Room Dining (Express Service) was superb - great food and we only waited for about 15-20mins.
Great pools and nice sunset.
Staff are always ready to help & food is good.
August 9, 2012
Rated 2 out of 5 by Gunners9 Unexpectedly Poor Hotel
1. With the higher room rate among the same hotel segment, it is unbelievable the room has no free wi-fi access
2. Hair dryer overheated and burn my hand
3. The room service food is cold and poor taste and took too long to serve
4. The holiday tour desk at lobby provides unconvincing services and rates
February 4, 2014
Rated 4 out of 5 by Myself1974 The hotel has great facilities
My room was already occupied by other guests as when I was trying to enter the room first time after check in, and this issue happened to one of my colleagues on the same day!!
April 25, 2014
Rated 4 out of 5 by Iancam47 This hotel suited our needs very nicely
Situated in a quiet location, this hotel suited our needs very nicely. It is situated on Siray Bay close to Phuket Town and has an efficient tuk-tuk service between the lobby, restaurants and rooms. It also has a convenient mini-bus service to and from the city at regular intervals. The staff are friendly and helpful.
August 17, 2012
Rated 2 out of 5 by Meg44 Disapointing
Overall the hotell looks a little tired .Its not 40 min to Patong as stated and took ovre an hour at 4 different times of the day.No one on the door when we turned up and unloaded the bags ourselves and found our way through a group booking to reception.Im not one to complain but you expect better for the prices
November 19, 2013
Rated 4 out of 5 by limbus Great Hotel located in the wrong place.
The hotel structure is fantastic; getting there is a problem. A general paint job is required on most of the buildings. Ice Makers should be available near the rooms. Breakfast GOOD. Pools are fantastic. My room was simply excelent. Mention should be made to the fact that you have to "climb" a lot of stairs.
April 4, 2013
Rated 5 out of 5 by Thiamchye Wonderful & Memorable Time
My wife and I had a most memorable experience at the resort, meeting our expectation of a quality getaway to celebrate my birthday. The facilities in the resort was good and the staff attended to and met all our needs, contributing to our wonderful stay. We will be back again, this time with our friends.
August 8, 2013
Rated 5 out of 5 by Chaiwat26 Pros and Cons @Westin Siray Bay Resort&Spa
Now I've been stayed at Westin Siray Bay Resort&Spa,Phuket.
Re visited : 3rd time for me&family
Peroid : July
Room : Superior Seaveiw rooms
Pros and Good experience in this resort
1.Good Location with Panoramic sea view nearly 180 degree.
2.Friendliness ,polite and helpful front reservation staff :
3.Well-treated and respect our platinum recoqnitions :
Benefits : Room upgraded to Indulge suite for 2 rooms
Happy hours about 06.00-07.30 pm
High speed internet ,so smooth and rapidly.
4.Variety of Buffet breakfast and Drinks@Taste restaurant where you can see panoramic seaview easily.
5.Great Happy Hours :
-Open-air location /Live songs from the local musical band/ Unlimited non-alcoholic and alcholic drinks/ Well-trained and friendliness batenders.
6.Best Heavenly spa for relax : Well-trained therapist and aromatic atmosphere@Heavenly spa.
Cons and Bad experience in this resort.
1.Not easily to walk around the resort, on the hill.However it has a small car"tuktuk" and shuttle golf cart transfer.
July 26, 2012
Rated 5 out of 5 by apark3 Great swimming pool / Kind staffs
The staffs are very kind. The swimming pool (especially splash pool) is very clean / large. The sun tan chair & cocoon chair are very cosy. The beach was good. The breakfast buffet at seaonal tastes are the best. I enjoyed smoked salmon, pancake, omlet, noodle & various smoothie/fruit juice.
July 24, 2012
Rated 3 out of 5 by Javilg Low maintenance
The resort need a lot of work done the paint is falling from the wall, the room was noise with the carts room 4428 right were the carts park by that building , we ask them to change us to another room and the change was denaided, in the morning we had a early tour and we ask for a plastic container to take just some fruit with us and they say it was against the resort policy. No free Internet beside the lobby! Bathroom light didn't work, carts usually didn't came to pick up, everybody ( employes) is on their cellphones and also I saw a few in Facebook on the resort computers. I ask for a pack of cigarettes and it took 40 min for them to bring them , we eat at the Italian restaurant and the food was really bad. And we order pizza to the room and it was the worth I ever had beside they only brought the pizza box with no plates or silver ware. We have been traveling around Asia for over a month now matter fact we are in Singapore right now. And westin Phuket has been the only bad experience thru our trip.
May 11, 2013
Rated 5 out of 5 Food, Pools and cleaningness
as a 40 year traveller, trader with Hotels, and advisor for P&G, Lever and Henkel in cleaning trade to hotels, bed linnen etc, there is not one remakr to be made, even using my best immagination and opening my book of Pinokkio stories I have heard ofr this period of my working life
February 10, 2013
Rated 3 out of 5 by Mab60 Shabby Workmanship of hotel
This Hotel was built in 2010 and already falling apart. Pool Tiles falling off, Elect. Outlets came out of the wall, Roofs already covered with plastic apparently leaking. Staff was wonderful, room didn't meet up to other Westin Hotels I have stayed not on my top ten of SPG Hotels.
February 21, 2013
Rated 5 out of 5 by TuckCK Fanstastic stay
From welcome check-in to departure, everything were perfectly executed. Service is impeccable, great pools, great food and we love their attention to details.
We visit Phuket every year for the past three year, first time in Westin Siray and will surely not the last.
July 2, 2012
Rated 4 out of 5 by Natsuki Best View, Nice location
Best View, Nice location easy access to the town the view is awesome
a bit disappoint about the cleanliness of room especially on the top cover of table and terrace, rooms are located up around the hill so you have to climb up to room or wait for the staff to pick up
May 14, 2013
Rated 5 out of 5 by Ninunya Best Experience
We loved it here! It was so beautiful! The service was excellent and our rooms were great. The Sala pool villa Room was huge and amazing. The pool was fantastic and the morning buffets were excellent. I would definitely stay here each time I visited Phuket!
August 24, 2013
Rated 4 out of 5 by Eddiemex Pricey yet nice
Traveling to Phuket for our honeymoon, the Westin seemed like an obvious choice. This hotel is beautiful and the privacy is a plus. However, this played on the downside: food and dribks are Extremely expensive and sincerily below average for our standards.
March 28, 2013
Rated 5 out of 5 by JCandSonia Very relaxing stay and wonderful service
My wife and I stayed 5 nights at the Westin Siray Bay over the Songkran holiday in a Discovery Suite with Pool access. Our objective was to relax, enjoy the weather, the view, the sunsets and that is exactly what we did, never left the room, so it should be noted that the hotel's public facilities or location play no part in this review.
A Pool access suite means that one can step out of the balcony onto your own private section of a shared pool which extends across in front of 4 rooms. The ocean and sunset views from the balcony and the pool were so great we ended up skipping the Platinum Happy Hour, which did not have much choice in terms of selection, to just watch the sunset from our pool.
Employee's attention was superb, with particular thanks to Mr. Alexander Lopez, Guest Experience Manager, who was proactive in granting our wishes, made sure our stay was memorable and provided outstanding platinum recognition. A forgotten valuable was promptly returned by the Service Express staff after we checked out and we are grateful for it. Special thanks to the cleaning ladies as well who were so sweet, efficient and attentive, we loved all of them.
Overall a very nice stay, cannot wait to return.
April 20, 2014
Rated 4 out of 5 by Benjaminli Great experience at Westin Phuket
My family had wonderful experience by staying at Westin Phuket: room upgraded to suite with great view, excellent happy-hour, all staff are kind and helpful.
Everying is perfect, except for the beach, which is not as good as the other ones in Phuket.
August 25, 2013