Rated 3 out of 5 by Juice17 Big = Good?
I stayed at the Superior Sea View room 20xx – 3days 2nights.
1) Safe box was not working
2) Replenishing of bottled drinking water and washing of glasses was overlooked
3) Bath towels smells like it was not properly dried.
4) Room slippers was tattered
5) Shower room blind was very mouldy
6) Room air-con can be bit noisy at certain settings
7) Frutti De Mare pasta from Prego was bland and watery
8) Food quality (Thai cuisine) from Eest was average
9) A LOT of mosquitoes….I really mean A LOT…all over the property
1) Excellent staffs and service
2) Heavenly bed
3) Room was nicely furnished
4) Although it was not possible for a late checkout, they did however gave me a standard room to shower.
For a vast property like Westin Siray Bay, I understand the challenges the management is facing in the upkeep of the resort. All employees, front and back, have a part to play in making the Westin experience an exceptional one. As a traveller who has experienced Westin hospitality, I would say that the standard at Westin Siray Bay is average. If these minor details can be rectified, Westin Siray Bay will be an excellent choice among travellers.
May 21, 2013
Rated 2 out of 5 by Ken22 Pros and cons
I have mixed emotions about my stay at the Westin Siray Bay. First, the hotel is situated on a mountain and requires golf cars to get you around. The hills are insanely steep. If I was at the pool, and at times I forgot something in the room--I would be drain by the thought of going back. That would mean a 8 level staircase to the top of the hill and back down. Annoying! The golf car drivers need more personality. They seemed so....irritated. At one point, one of the golf cars saw me, ask me my room number, and said "walk up...good excersise". I would never tell a guest that. I began to walk to the lobby to report the driver, but he then insisted that he'd take me to my room. He drove like a maniac all the way to my room. I can tell he was upset.
PRO: Although the hotel is situated on a mountain, the views were phenomenal and extremely relaxing to wake up to. If you want to relax, this location is quiet and away from the craziness in Patong.
Pro: Rooms were very large and comfortable.
Another thing, the food is very expensive! Very expensive.!!!! No hiding that. Breakfast can cost 1400-1900 bhats. That is ridiculous. I had star-hot, so I got a discount, but if you don't--get ready to spend an arm and a leg for meals. And they charge a 10% service fee and 7 % VAT . $$$$$
Since the hotel is isolated, going into town is another hassle, so expensive. I don't know where they get their prices. 800 bhats to airport, 700 bhat each way to Patong.
I went to Patong once, the Westin deals with local taxi services, and they charged me 700 bhats. I went to Patong, and when I was ready to come home, I refuse to even contact the Westin for a taxi. In Patong, I found a taxi that charged me only 500 bhats to my hotel. I was livid because I felt ripped off by the Westin.
Leaving the hotel was my headache because I knew to get anywhere it would cost an arm and a leg. One word, trapped!
The tours were expensive, I would have booked more, but refused.
The staff at the restaurant were great. Every time I sat at the table I was upset because of how expensive it was to just eat, but the staff at the restaurants were so delightful and friendly. My favorite restaurant was EEST. Every night I went in there, and they had plastic forks and spoons for me ( they knew I didn't eat with silver wear) and were so pleasant every night!
The food was delicious.
Reception...they okay ! Not the best in explaining things. But quick to charge you for something.
Spa prices need to come down. One of the golf car drivers tried to get us to go in while he drove past it to take me to my room. In my head, I said "it's most likely empty because its over-price".
Will I return back to hotel? I don't think so.
May 18, 2013
Rated 4 out of 5 by Natsuki Best View, Nice location
Best View, Nice location easy access to the town the view is awesome
a bit disappoint about the cleanliness of room especially on the top cover of table and terrace, rooms are located up around the hill so you have to climb up to room or wait for the staff to pick up
May 14, 2013
Rated 2 out of 5 Great layout, very Scenic / Pictorial
The hotel needs maintenance
Rooms were bland
Ask twice to get it right the first time
Rude staff after making a mistake
Breakfast gets boring after 2 days (needs variety)
Needs a bigger pool
Restaurants need a revamp
None of the fans were on in the lobby / reception
Rooms need major, major maintenance
Room service was one of the worst
May 11, 2013
Rated 5 out of 5 by bushrazaf Beautiful Views and five-star Comfort
Highly recommend staying at the Westin if you are in Phuket. Lovely food and views, as well as the spa. The only downside was the not so clear water on the beach.
May 11, 2013
Rated 3 out of 5 by Javilg Low maintenance
The resort need a lot of work done the paint is falling from the wall, the room was noise with the carts room 4428 right were the carts park by that building , we ask them to change us to another room and the change was denaided, in the morning we had a early tour and we ask for a plastic container to take just some fruit with us and they say it was against the resort policy. No free Internet beside the lobby! Bathroom light didn't work, carts usually didn't came to pick up, everybody ( employes) is on their cellphones and also I saw a few in Facebook on the resort computers. I ask for a pack of cigarettes and it took 40 min for them to bring them , we eat at the Italian restaurant and the food was really bad. And we order pizza to the room and it was the worth I ever had beside they only brought the pizza box with no plates or silver ware. We have been traveling around Asia for over a month now matter fact we are in Singapore right now. And westin Phuket has been the only bad experience thru our trip.
May 11, 2013
Rated 1 out of 5 by AmericanGirlinThailand Not worth the money.
I've stayed in many, many resorts in Thailand for far less money that were much better. The beach was too rocky and dirty and the pools were filled with children. The nice bar was on the other side of the resort and the bar near my room was full of mosquitoes. The food was average at best and the spa massage was uncomfortable. I would not recommend this resort.
May 7, 2013
Rated 5 out of 5 by jasonginna Great facilities and friendly staff
The hotel is amazing and the staff is simply wonderful. The beach is not great but the amenities, staff, food, restaurants, etc.. make up for the location.
May 2, 2013
Rated 5 out of 5 by JDB291 Beautiful, Private, and Quiet
Westin Siray Bay is a wonderful resort. The staff are very polite and always helpful. The restaurants offer wonderful cuisine, and the multiple pools are very nice.
April 21, 2013
Rated 5 out of 5 Very good services
Everything was much better than last visit.
April 20, 2013
Rated 4 out of 5 by Rich Overall Great Experience
My wife and I absolutely enjoyed this resort. When we visit Phuket Thailand in the future this resort will be one of our top choices. The Siray Bay is owned by the resort therefore the beach is very clean unlike the beaches that attract the majority of the tourists (Patong,Surin, etc.). The only complaint that I have is how that situation with the lizard in the room was handled. On out last night there after a week of being there a (lizard Cingck in Thai) got in the room. We heard this strange noise then we saw a nice sized lizard run across the wall. My wife immediately began to loose it and rightfully so! I called guest services and she said someone would be there; 20 minutes passed so I called again, the operator seemed agitated and said they would be there shortly. It took another 15 min for someone to finally show up chase down the critter and catch it. I then went to the front desk to as the personnel if that sort of thing is common in a resort of this caliber and they said no and I am sorry. However, they did not offer to do anything to rectify the situation, I had to go talk to the Team Leader who offered a different room of the same type on a higher floor. Some of the staff could use a little more training in customer service. I had a conversation upon check out and apparently it was not big deal to some because it is common problem in homes (some even eat them). Staff must consider that not all guests are not accustomed to lizards in our sleeping quarters.
April 17, 2013
Rated 1 out of 5 by John2013 Are you sure this is a Westin
The staff at this property were extremely rude, not just one or two but most of them. The guys who drove the buggy's were the worst, it was almost like they were doing you a favour by driving you to your room. We had 3 rooms which were good in size but one smelt like sewerage and the other had stains all over the toilet seat. We were given the key for our third room later in the day and when we opened the door there was another guest in the room. They had given us the wrong room. When we went back to reception and explained there was no apology - it felt like we were being blamed for being given the wrong room.
We were there for a wedding and all the other guests said they had similar experiences. This property needs to put their staff on some customer service training ASAP. Definately not up to Westin standard.
April 16, 2013
Rated 5 out of 5 by Fairfield The propery of thes hotel was beautiful
We were greeted with juice and cold towels. Fabulous! The property was beautiful. We loved the pools and beach access. We appreciated free use of the internet in the business center. There were plenty of restaurant options at this resort but it was a little too expensive. I wish there were more choices outside the resort but it was a bit remote from outside restaurants with the exceptions of two near by which were excellent.
April 8, 2013
Rated 4 out of 5 by Jfamily Kind staff but slow response
Most staffs were very kind and tried to meet guests' requiremet.
However, the response from the staffs on the request was always very slow.
April 7, 2013
Rated 2 out of 5 by Kika2013 Very disappointing
I am a SPG member and stay. At the hotels expec Westins quite often. To say this was one of my worst experiences is an understatement
From the moment I walked in- staff was rude and not helpful: - room not ready, no welcome drinks accommodations etc....
Ok so we waited asked for a map- seemed to be inconvenient and then were finally given a Russian map (we speak English) told there were none, and then proceeded I. Our own to ask someone else minutes later and were provided one. Out luggage (fragile) was thrown into a golf cart for transfer to our room and flew off of the cart. Our non smoking room smelled awfully of smoke and had ants in it.. We called for shaving cream and too the paste - were told ok and never saw either and on top of that a rip offffffffff!!! Local beer is 40-70thb so I expected it to be a not more but more than 50% ???? They charge 150thb !! And beware same of tours -- u can go straight into town with a pamphlet from the hotel and spend 600-1000thb less per person.
Again I've stayed at many Westins but this was awful and we spoke to the manager and were just apologized too!
April 4, 2013
Rated 4 out of 5 by limbus Great Hotel located in the wrong place.
The hotel structure is fantastic; getting there is a problem. A general paint job is required on most of the buildings. Ice Makers should be available near the rooms. Breakfast GOOD. Pools are fantastic. My room was simply excelent. Mention should be made to the fact that you have to "climb" a lot of stairs.
April 4, 2013
Rated 2 out of 5 by KMan A resort, a business hotel? - Stuck in between
We have just completed an 8 night vacation at the Siray Bay. We are a couple in our early thirties.
The hotel is located on Siray Island, at the south-eastern tip of Phuket. It is almost part of Phuket and one feels as if one crosses a small river rather than crossing onto another island. This brings me to the single most significant issue with the hotel: LOCATION.
The hotel is set on a relatively steep hill with a strong incline. The complimentary Tuk Tuk (golf cart) service is very helpful here. It has its own beach but the SEA in NOT USABLE for swimming. The water is mirky, dirty and suject to the tides. As one employee explained it to me, the hotel has tried to clean up the beach and water but gave up. The proximity to Phuket town and the gypsy village on Sireh, as well as the drafts cause the water to be dirty and hence the beach. I have been to the beach once to check it out. SPG MUST change its description and clearly point out the usability of the beach.
Apparently, it gets worse in rainy season when the smoke and smell of the rubbish incinerator on the opposite site of the bay reaches the hotel. (this is the boxy factory like building when looking straight from the hotel to the opposite side of the bay)
The other problem is that the HOTEL IS REMOTE. The closest restaurants are in Phuket town. While Phuket town is slowly moving towards accomodating other visitor groups as well as backpackers it remains a relatively unattractive town. There are a few very nice restaurants which one should go to (e.g. Suay) even if staying further away but overall this is not a daily destination. The hotel is however a good 45 minute drive away from some good beaches (Kata Noi, Surin etc). THere is a shuttle to Phuket town and to the central festival shopping mall (100 THB return) but this will not help if you are after a beach. Hence, a RENT-A-CAR is a MUST.
Furthermore, prices are too high for this hotel. This is for food, drink as well as the Spa. Given its lack of a beach, limited activity schedule and remote location prices should not be the same as at 5* hotels at prime locations. THere you ahve an option to dine out.
As one guest put it: "We feel stuck at a hotel without a beach and anything closeby with the Westin taking full advantage of our situattion by charging us"
Service is generally friendly and they do try their best. However, there is no real concierge who can advise on restaurants etc in Phuket. Actually, we were advised wrongly that a booking was not required and the restaurant we went to was full.
The rooms are large, decent cleanliness. The attention to detail when finishing the rooms (e.g. cracks in wall paint, lose tiles, poor grouting) is quite poor.
Internet is free in the public areas but chargeable in the rooms. In our room there was only signal by the door and not by the desk. Also, GBP50 for a week is harldy a "nominal" fee, especially in Thailand where most Wifi is free!
Breakfast is fine, nothing extraordinary.
In short, the biggest issue is location and lack of a beach to swim in. Given the price, false description on the website and facilities this is truly not 5* at all.
It may be fine if you are after a business hotel (Emirates flight crew stays here) but then again the location does not work.
April 3, 2013
Rated 3 out of 5 by beanbagx SPG and Westin Staff need better coordination
The overall hotel facilities and location were pleasant. However, the buggy vehicle service needs to improve. The waiting times were rather long. On one occasion, I had to wait for close to 30min, and no buggy came. In the end, I walked back from the SPA center back to my hotel room.
I was also extremely disappointed with the coordination over billing matters, between Hotel staff and SPG. Apparently I was billed by SPG prior to my stay in Westin. But when I checked with the Hotel upon my arrival, I was told there was no payment received, and was advised to make full payment again. Even the prior payment charged to my credit card was wrong.
I was shocked when I heard this, and had to spend a Sunday, just staying in the resort to try and resolve this, including calling back SPG Singapore. Quite frankly, my hotel stay was very short, and to spend time resolving this kind of matter is really uncalled for. The stay experience would have been so much better if this was done more professionally in advance!
Hope the hotel and SPG pays attention to the above.
April 3, 2013
Rated 4 out of 5 by Simgal Peace and Tranquility
Stayed for 6D 5N, SPG surprised as I was upgraded to bigger room with a view.
I really appreciate the extra welcome service.
I enjoyed warm breeze, the peaceful enviroment that is so rare nowadays at any popular resort .
April 2, 2013
Rated 5 out of 5 by JamesUK Faultless Excellence !!!
From arrival to check out my partner and I received superb service at the Westin Siray Bay. The food quality and choice was exceptional and the service matched. All facilities are of a high standard and the SPA is
a serene paradise. Located 30-40mins from the Airport the Westin is a superb location distanced from the heavier Phuket hustle and bustle. I'd recommend this hotel to anyone and we are considering a return holiday in a few months.
April 1, 2013
Rated 2 out of 5 This hotel needs improvements
Service was poor. Hardware needs upgrade.
March 31, 2013
Rated 5 out of 5 by Globetrotter Awesome property, Staff and Stay!
The hotel and staff exceeded my expectations. Yes the property is remote however I knew this going in. The views were spectacular. We liked the sunset view from the Splash pool and our room equally. We had adjoing rooms in the 200's which was close enough to the internet cafe (which my 15 year old enjoyed as much as each and every pool). We only used the cart service at check-in and check-out because of luggage. The splash pool itself was tranquil - during my stay it wasn't as populated as the other pools which I liked a lot...felt like our own private oasis. Plus the gym was very well appointed...made a few lame attempts at going but it didn't quite work-out.
We wanted to be adventurous so we decided to rent a car during our stay. Be forewarned that if you choose to do this, directions aren't the easiest in Phuket. There are many Left - Left - Right - Left directions which can be confusing. I spent a lot of time circling and getting lost (added to my adventure) in Phuket town and Patong Beach. It was all worth it however when we made it back to the hotel each day. Every request for service was met with a smile. Engineering swapped out an inoperative docking station in one if my rooms (booked two) and they replaced batteries for the bathroom partition remote..again all done promptly and with a smile. Contrary to some reviews i've read, internet/wifi was just fine for us. What really stood out to me was at the end of my stay when Toddy? (check out associate) gave the best set of directions I'd gotten from anyone, anywhere in Phuket . He got me directly to the airport without a wrong turn! Thank you Toddy - much appreciated!
March 30, 2013
Rated 4 out of 5 by Eddiemex Pricey yet nice
Traveling to Phuket for our honeymoon, the Westin seemed like an obvious choice. This hotel is beautiful and the privacy is a plus. However, this played on the downside: food and dribks are Extremely expensive and sincerily below average for our standards.
March 28, 2013
Rated 5 out of 5 by Apple The best scenery
Everywhere in the hotel are sea view, feeling like middle of the sea. The most relax and nature.
March 25, 2013
Rated 4 out of 5 by Eugene Great Kid's club
My 2 kids had a fabulous time last week at the Kid's club. Special tribute goes to Nan who was very attentive to them and make their stay there special. She helped them do many handicrafts and even took them on a personal trip the beach to build sand castle and collect sea shells for making photo frames. My kids both love her and can't wait to return again to see her. Keep it up Nan.
March 25, 2013
Rated 5 out of 5 by tazgon Wonderful staying, wonderful memories
Absolutely gorgeous. you may not be able to regret choosing this hotel. I usually never pick a same hotel because there are hundreds of hotel in phuket, but this one is different and I still wannna go back there.
March 22, 2013
Rated 4 out of 5 by Singh Excellent place, a self-sustaining holiday
A really nice place, complete with all the facilities. If we had more time, we would not have left the premises at all!. The pool, gym and breakfast were great!
March 20, 2013
Rated 2 out of 5 by minsun732002 Never Again...
We recently stayed at the Westin Siray Bay Resort & Spa in Phuket and it had its ups and downs, but mostly downs. The resort itself is beautiful with excellent views of the bay and the rooms are spacious and well kept. The pools are well situated and have services at or nearby and the beach is small but nice. We emailed prior to our arrival that we were celebrating our anniversary and were greeted with a wonderful flower arrangement and complimentary cake. So, our stay started out great but that was the highpoint.
Once we started using the services provided by the hotel, our stay turned sour. Prior to arriving, I attempted to arrange a taxi pick at the airport, but was unable to do so in time. Fortunately, I found that I could get the same taxi at a much cheaper price just by showing up at the airport. Because very few of the staff speak passable English so there was a ton of confusion that culminated in our being sent to a local taxi when we request the shuttle service to the local mall. The taxi driver was directed to take us to Patong beach, 45 mins away from the hotel, instead of the 15 mins to the mall. It was only by chance that we noticed the error and were able to avert the exorbitant charge. After an animated argument with the taxi driver at the mall, it was by chance that we ran into some of the hotel staff that explained the error and we were able to avoid the police. Additionally, the money exchange service offer by the hotel was, by far, the worst rate you could get anywhere in Phuket. It wasn't until we reached the mall that we saw the stark difference in rates. We understand that hotels have overhead but fleecing guests should not be something a respectable hotel should do. Finally, the hotel restaurants were hit and miss. The daily breakfast buffet was very large and most of the food was good, but the Italian restaurant (Prego by the Beach) was barely passable as Italian food with prices that would command much better quality.
Overall, this is a hotel to avoid if you want to do anything besides bring your own food and lay by the pool. Phuket Town, near the hotel, has very little to offer tourists so the hotel should be the main focus of your stay. Overpriced taxi service, horrible exchange rates and disproportionate restaurant prices all lead to the conclusion that this resort is out to get every dime they can from you. As we mentioned previously, the hotel has many things going for it but service is not one of them.
March 19, 2013
Rated 4 out of 5 by JimBob On a hill-side
Very nice spot in a beautiful part of the world. And Westin comfort all the way. But, many rooms are situated way up on a hillside so you need to be driven back and forth to your room in a golf cart. I found calling for a ride to move around very inconvenient. And after calling from room, they were generally there very quickly, but not always. There was no bench or shade so I stood in blazing hot sun ten plus minutes
March 18, 2013
Rated 3 out of 5 by Hote1Inspector Nice hotel and great vistas, just needs to pay more attention to detail…
Having stayed here several times I knew what to expect… the hotel has fabulous vistas of the surrounding coast line and I recommend having cocktails on the terrace above Prego whilst the sun sets… perfect way to relax. The hotel itself has very much a ‘complex’ feel too it and getting around can be a bit of a hike if you prefer to walk around instead of taking the buggy all the time as we do. The infinity swimming pool with the cocktail bar overlooking the beautiful back drop of the ocean is a key feature and one my friends and I have previously enjoyed. Upon check-in the staff was attentive and certainly gave the feel that they appreciated a returning Platinum client and they had kindly upgraded the room accordingly, which is always well received. The room was clean, modern with a nice balcony view… all what you would expect from a Westin.
There were some drawbacks however. The signature restaurant ‘Prego’ seemed to be in disarray and lacked management. The length of service and food quality was massively below the level that one would come to expect. For example, the ‘crispy calamari’ was anything but what it’s description suggested… it was soggy, greasy ‘pub grub’… when we sent it back, all credit to the chef (Patrick) who came out to address the issue. We had a nice conversation with him and he agreed with our assessment and stated that they were working on a new way to produce the calamari in the future, but requires new ingredients that deviate from the ‘specific branded signature dishes’ that the Westin are required to produce. All credit to him for at least tackling the issue and not hiding away in the kitchen and simply ignoring the complaint. The t.v. in the room had a poor picture quality, almost unwatchable on some channels. When I attempted to book a round of golf one morning through concierge, I was informed I couldn’t do that without giving one days prior notice… when I asked for the number and I would call the golf course directly myself and organize a tee time I was miraculously then informed I could actually book it the same day… Having visited Thailand many times I am not sure why the reluctance to assist me in doing this but it was slightly frustrating. The gym was very nice and clean but they have very few pieces of equipment – instead they have opted for a ‘multi-gym’ piece of equipment that saves space, but it’s not the same as having a variety of options in terms of gym apparatus to use – but I realize the space they have is limited so I can see why they opted for this solution. Finally, I noticed that when I took the ‘hotel car’ and paid the hotel prices for the car, it was abundantly obvious that the vehicle that took us, was not a hotel car, moreover it was a similar car which came from a taxi company just outside the hotel complex which was slightly annoying as I feel it would have been better for the hotel to simply inform me that the hotel car was not available and not charged me the hotel rate.
All in all, the Westin Siray Bay is a lovely hotel. I would certainly go again… I think there are some things I would encourage the management to re-think for example, charging guests a measly 150 baht for cycle usage is simply ludicrous. All that does is leave a sour taste in the mouth like every penny is being squeezed out of you as a customer… it’s not necessary and I think guests would appreciate cycling around the local area and on simple principle alone we refused to hire the bikes even though it was cheap to do so, it was merely the inference that ‘more money’ was required to do so…
March 18, 2013