Rated 5 out of 5 by Brina4 Hotel and staff were Great
My husband and I stayed a week for our anniversary. We had a wonderful visit. The spa is awesome. We will recommend this hotel to famiky and friends.
May 30, 2013
Rated 5 out of 5 by Jules70 Beautiful views for relaxing vacation
Beautiful property with many features and exceptionally friendly staff. As a platinum Starwood member, I don't think I've ever been treated as well.
December 17, 2012
Rated 5 out of 5 by slahiff So great with kids!
The staff was excellent as were the pool and the swim up bar :). Staff was so friendly and great with the kids! Beautiful little paradise!
December 1, 2013
Rated 5 out of 5 A perfect place for relax
A greate resort for relax! All the guys there are very helpful! The Italy & BBQ dinner buffet is very nice! Wanna come back again immediately!
February 12, 2013
Rated 4 out of 5 by Rudster The Hotel looks older
The hotel looks little run down. We were very impress on our first visit in 2011. But this year the hotel facilities looks like 5 year older.
October 28, 2012
Rated 4 out of 5 by Jfamily Kind staff but slow response
Most staffs were very kind and tried to meet guests' requiremet.
However, the response from the staffs on the request was always very slow.
April 7, 2013
Rated 5 out of 5 by koko99999 one of the best hotel in phuket
everything in the hotel was great, except the sea and sand
if its possible, please do something with the beach in the hotel.
December 22, 2013
Rated 3 out of 5 by Juice17 Big = Good?
I stayed at the Superior Sea View room 20xx – 3days 2nights.
1) Safe box was not working
2) Replenishing of bottled drinking water and washing of glasses was overlooked
3) Bath towels smells like it was not properly dried.
4) Room slippers was tattered
5) Shower room blind was very mouldy
6) Room air-con can be bit noisy at certain settings
7) Frutti De Mare pasta from Prego was bland and watery
8) Food quality (Thai cuisine) from Eest was average
9) A LOT of mosquitoes….I really mean A LOT…all over the property
1) Excellent staffs and service
2) Heavenly bed
3) Room was nicely furnished
4) Although it was not possible for a late checkout, they did however gave me a standard room to shower.
For a vast property like Westin Siray Bay, I understand the challenges the management is facing in the upkeep of the resort. All employees, front and back, have a part to play in making the Westin experience an exceptional one. As a traveller who has experienced Westin hospitality, I would say that the standard at Westin Siray Bay is average. If these minor details can be rectified, Westin Siray Bay will be an excellent choice among travellers.
May 21, 2013
Rated 2 out of 5 by sual The hotel staff is so umpolite
The hotel staff make you feel bad. They treat you as they are doing a favor to accept you at the hotel when you pay with cash and points.
February 26, 2013
Rated 2 out of 5 by Bryan1114 Bad Service
Reception counter not enough staff to serve with a bad service around hotel, everything just talk about money...
January 7, 2014
Rated 3 out of 5 by Dente59 You can have better in phuker
If you are looking for nice beach and clean water this is not the right hotel in phuket. Service so so. Overpriced
December 31, 2013
Rated 5 out of 5 by pilot comfortable hotel
I have very happy vacation with my family at this hotel.
All staff was very kindly.
there is enough to refresh and relaxant.
January 29, 2013
Rated 5 out of 5 This hotel is very recommendable
This place has amazing views, reasonable prices, and a laid back atmosphere. Definitely will be coming back here soon.
October 28, 2012
Rated 5 out of 5 by turtle This hotel has great sea view
There are many building in this hotel.
And each rooms are made great night view.
Also, each room has great sea view.
March 17, 2013
Rated 4 out of 5 by Zero Excellent hotel but charges in WIFi and shuttle bus
Quite far away from Town.
Need to pay 100Batt each person between hotel and town each ride.
No free WIFI at all.
May 31, 2013
Rated 5 out of 5 by madi87 great hotel for honeymoon
stayed with my husband for our honeymoon. we had our room upgraded to a villa. fantastic breakfast.
January 28, 2013
Rated 5 out of 5 by anita77 will come back
the hotel is so nice and prefect for taking a rest. it is quiet. the pool and the view is breathtaking
November 18, 2013
Rated 5 out of 5 by FABIOZHOU Good Hotel
Sea view and quiet, food expensive in the hotel restaurant but if you have a car, phuket town is not far.
December 18, 2012
Rated 4 out of 5 by mastersam SPG is not effective
The hotel was good but too much noise from water truck that provides water to the hotel.
December 10, 2013
Rated 5 out of 5 by icewoo39 Excellent view
Located on a hill, the outlook was very good, the hotel was so beautiful night view.
February 6, 2013
Rated 4 out of 5 by Chainuwat11 Surprise
This hotel upgrade room type from sala pool
villa to one bedroom pool villa
August 9, 2012
Rated 3 out of 5 by ossie678 Service Levels
Focus on cleanliness,need more attention on transport within resort.
January 11, 2013
Rated 3 out of 5 by roleplay the hotel has lack of featues
swimingn pools are three but all too small for families.
December 3, 2013
Rated 5 out of 5 by Andrew Fantastic relaxing resort
Very comfortable facility and very nice people.
February 1, 2013
Rated 5 out of 5 Very good services
Everything was much better than last visit.
April 20, 2013
Rated 5 out of 5 by Kmacka8 The hotel is fantastic views amazing
We had the most amazing relaxed holiday.
October 1, 2012
Rated 5 out of 5 Excellent view
One of the best location visited
August 24, 2012
Rated 1 out of 5 by thearmees Unclean and Far from Rest of Island
My girlfriend and I had booked a room at this hotel in September. When we got to our room, we noticed there were spots in the bathroom mirrors and the furniture was old and stained. There were lots of scuff marks on the mirror near the doorway as well.
While the room was being cleaned, we decided to go into the city, but was told that there were only a few shuttles from the hotel to the city, and that there was a fare required in order to take the shuttle. That was surprising and unfortunate as there is nothing around the hotel that you could walk to. The only other way to get to the city is by cab.
After my girlfriend started complaining about the lack of transportation and the cleanliness of the room, we ended up having our room upgraded by the hotel manager. The room was spacious and had a great view, but again the furniture was older and stained (such as cup stains on a wooden table).
The following morning we went to the pool to relax. There was a bar at the pool where my girlfriend could order a drink. She ordered a martini, and it seemed to take forever to make. Another patron came up to the bar and ordered a pina colada, which he ended up getting almost immediately. We got very upset at the service at that point (we should have gotten our drink first before the other patron) and decided to check out immediately.
October 26, 2013
Rated 4 out of 5 by Rich Overall Great Experience
My wife and I absolutely enjoyed this resort. When we visit Phuket Thailand in the future this resort will be one of our top choices. The Siray Bay is owned by the resort therefore the beach is very clean unlike the beaches that attract the majority of the tourists (Patong,Surin, etc.). The only complaint that I have is how that situation with the lizard in the room was handled. On out last night there after a week of being there a (lizard Cingck in Thai) got in the room. We heard this strange noise then we saw a nice sized lizard run across the wall. My wife immediately began to loose it and rightfully so! I called guest services and she said someone would be there; 20 minutes passed so I called again, the operator seemed agitated and said they would be there shortly. It took another 15 min for someone to finally show up chase down the critter and catch it. I then went to the front desk to as the personnel if that sort of thing is common in a resort of this caliber and they said no and I am sorry. However, they did not offer to do anything to rectify the situation, I had to go talk to the Team Leader who offered a different room of the same type on a higher floor. Some of the staff could use a little more training in customer service. I had a conversation upon check out and apparently it was not big deal to some because it is common problem in homes (some even eat them). Staff must consider that not all guests are not accustomed to lizards in our sleeping quarters.
April 17, 2013
Rated 3 out of 5 by YJ888 Quiet, Beautiful views & Remote
We booked a week in the low season so as expected the hotel was quiet, which is what we wanted. The room was spacious, although I had booked a suite but even so it was more spacious than suites at other hotels. It is remote so do expect to either stay hotel bound or spend relatively large amounts on over-priced taxis to get you around. The hotel does offer a shuttle bus service every other day to Phuket town and the 'old town' area of Phuket is definately worth a visit.
We took the buffet Sunday lunch at Prego and it's definately worth doing if you stay over on a Sunday. Good choice of international food and plenty of it. Those of you who stay at Westins alot will know Prego is Italian food so dont expect lots of Thai local food.
The staff were all lovely, helpful and attentive.
The night time view is quite spectacular - although I wonder about the effect on the environment running so many lights
The downside... The hotel is in need of some basic remedial work and especially at the swimming pool at Prego. A lot of tiles missing and any slip as you are getting in could leave a nasty cut. This needs fixing very soon. The hotel needs a good audit by management and some paint added here and there to spruce it up.
There is a beach but it is small and I can imagine in high season this would be very full, very quickly.
I would recommend this hotel if you want remoteness and not to leave the hotel very often (or you can hire a car if you want to drive, but Thai driving style is very different to Western style, even Italians would be scared!). If you want to get out and party every night in Phuket island then this is not the place to stay.
October 6, 2013