Rated 2 out of 5 by Grumpy2012 Bad one night stay
Don't normally write these kinda reviews but here I go.
Not a single smile from the staff from the time we arraived untill we left.
Long queue to check in.
Had to ask for spg benefits.
Asked for a late check out and front staff couldn't confirm so they'd call me back. 2 hours later nothing heard. Called reception who still couldn't give me an answer. Got put through to a manager who was very friendly and professional. We agreed on a 13:30 which was fine by me, wanted 14.
Next day called for a cart to help with the luggage. It arraived 30 min later. (14:00....)
Upon check out front staff presented me the bill for use of internet. I told him I had asked for the free wifi as my complimentary spg benefit. He told me no I hadn't...! I just paid to get away from the place.
October 28, 2012
Rated 5 out of 5 by RaviAnantharam Comfortable stay but deficient room service
Everything was great including food but room cleaning left much to be desired. Body wash, shampoo, etc weren't replaced/restocked. Nobody bothered to ask if I needed anything - since I stayed for 8 full days. Further, buggy service is very deficient as a result of which many times I decided to walk up/down stairs. Also, for those that want to get out to nearest massage center, your conceirge forces us to use their cabbie friends for THB50 though the massage place offers free lifts if the hotel allows.
November 25, 2013
Rated 5 out of 5 by jesincat The infinitive pool is very nice.
For next visit to Phuket, I'll put Westin in my 1st priority.
July 31, 2014
Rated 5 out of 5 by QAL168 A Wonderful break at Westin Phuket
My stay at your resort was certainly a right choice for my short break plus the service provided by your staff was really warmth n accommodating especially Jackie at the Front Desk that attended to us upon checkin. He is truly a great staff that make every guest feel so welcome!I must Thank your resort for arranging a birthday cake for me n this is one of my best birthday I ever had! Help me thank everyone in your resort n I will come back again!The villa is spectacular with a breathtaking view!!
August 19, 2013
Rated 4 out of 5 by Natssant Not as great as the first visit
Visit here on second time. The view is still one of the best. Overall experiences are OK but not as good as my first visit. The room condition didn't look very well maintain. Staffs were't smile from the heart as before. NO turndown service on first night, I had to request for the second night. No staffs at Prego pool bar for hours, I can't find any bartender to order my drink at 4pm on Sunday! The major pool is currently close so I expected the hotel should pay attention to the other pool too.
August 19, 2013
Rated 5 out of 5 by Stammy Perfect holiday!
Everything was amazing - from the service, to the kids club and staff. to the pool staff, to the spa, to the Platinum free drinks each night! Lovely property - Couldn't have had a better holiday!
July 22, 2014
Rated 5 out of 5 by Kimi23 Excellent Service
We arrived very late at night and it was a extremely organised & quick process for check in. The staff were very helpful, professional and friendly and a special thanks to Benz at Breakfast and Stefano for making me & my family feel very welcome. The facilities and ameneties are great and there was nothing more that I could have asked for. The kids club was very enjoyable and my 6 year old daughter was there everyday. Hope to see you next year!
May 29, 2014
Rated 4 out of 5 by Rossett LL Kwan
My friend and I enjoyed the 3-day stay at the resort. All the staff we met are courteous and always carry a smile, not to mention the fast and efficient buggy service. The bed is very comfortable too. We like the quietness and beautiful scene of the bay.
Breakfast spreads are great with many choices but the food in Prego is below standard and needs improvement.
Specially thanks to front office manager Ms Wan for her attentiveness to our requests, arrangements etc, she really make our days!
December 27, 2013
Rated 4 out of 5 by SoSoCoCo Excellent kids care program
If you want to enjoy your vacation without any disturb from kids, this resorts is your choice!!
July 25, 2014
Rated 2 out of 5 by Caryl So embarrassing
That was the first time to stay at the Westin in Phuket, the first impression was really good, beach, pools and the staff is nice! But when we checked in, your staff gave me a wrong suttle bus information and gave a wrong room to me, which room was occupied for other couple. So embarrassing when I get in the hotel room, somebodys were in there already. Which was quite horrible about this experience. Then I called to your receiption and they offered another room for me finally.
November 13, 2012
Rated 3 out of 5 by Spiritark Everything but the location
This is literally a resort worth staying at in Phuket. Food selection, cleanliness, spa and more are of a decent standard one would expect from the Westin brand. I also loved the platinum recognition and got upgraded to a two-storey elevation suite.
The biggest downside was the location of the resort. It is one the wrong side of Phuket where there is literally zero life outside of the resort's perimeters. The resort's beach did not appear as clean as I'd like it to be too.
May 11, 2012
Rated 5 out of 5 by YC1979 This hotel has great room decor and amenities
The hotel location is not ideal as the beach are not clean and muddy water. The buffet breakfast is average level and lack of choices especially the local cuisine or delicacies are not available during breakfast. Ala carte menu is satisfactory with Yellow Curry (Southern Thailand) being my favourite.
June 30, 2014
Rated 4 out of 5 by CHC8 Service
We stayed at the Westin Siray Bay Hotel for 2 nights. Since it was part of the SPG group, we were expecting much better service but it was less than what we had expected. We had dinner one night at the cafe and the food came out slow and by the time it had reached our table, our food was somewhat cold. Waiters seemed understaffed. Also, the room had a musty smell that was bearable but then again, it wasn't what we were expecting. Overall, our stay was pleasant
December 5, 2013
Rated 4 out of 5 by NMKCL29 Great resort but service not exceeding average
The resort is really great and all facilities are clean and in good shape. I cannot give a review about the location of the resort as it was just a weekend getaway and therefore stayed in the resort.
Although it seemed to me that I was travelling off-season and there were still quite a lot of non-occupied rooms, the service really needs improvement: No one ever asked me at any pool if I want to order a drink, I had to run after one of the hotel staff to finally order something. Prior to check-out I had drinks at the lounge, but when I hoped that finally someone would come that I can ask for the bill, no one appeared. But when I went to the bar there were 5 (!!!) people of the service team standing and chit-chatting.
I still give it an overall good rating, but more in regards to the resort, location, facilities, room and the overall feel.
October 22, 2013
Rated 5 out of 5 by AdventureSeeker11 Hidden Gem
A fantastic hotel with amazing views. The staff is super friendly and always available to help you with any need. Big thanks to Wan and her staff at the front office for helping us create a perfect vacation by helping us book tours and accommodations. I would and have recommended this hotel to family and friends. Bonus, the food and drinks there were great! A lot of activities to do on site. I recommend grabbing a schedule when you check-in.
November 10, 2013
Rated 5 out of 5 by Fairfield The propery of thes hotel was beautiful
We were greeted with juice and cold towels. Fabulous! The property was beautiful. We loved the pools and beach access. We appreciated free use of the internet in the business center. There were plenty of restaurant options at this resort but it was a little too expensive. I wish there were more choices outside the resort but it was a bit remote from outside restaurants with the exceptions of two near by which were excellent.
April 8, 2013
Rated 5 out of 5 by HoongTC The place to renew your soul and spirit
Westin Siray is no wonder a heaven on earth. It is beautiful in nature and the staff's hospitality.
July 8, 2014
Rated 4 out of 5 by Lilian83 This hotel services are great
Services provided are great. Staff can communicate in english which provide more convenient for us. The staff in the hotel are very helpful.
July 2, 2014
Rated 5 out of 5 by Daniel2175 Great hotel with great staff
This is an awesome resort that I definitely will recommend to everyone. Each room has a beautiful view of the sea with its own private beach. The staff there definitely was the crowning jewel of the stablishment. Great customer service, always doing their best to make each guest feel special. I would like to thank the staff and management of The Westin Siray Bay for making my recent vacation an awesome one.
October 1, 2013
Rated 4 out of 5 by Melissa2012 The hotel staff has excellent
The service of the staff members were excellent and were very accommodating at all times. Even for last minute changes and requests. Especially Ms Arunotai and Ms Tam. All the staff working in the meeting rooms and setup of the breaks should be commended. At a whole the ambience and outlook were very approachable and the staff were mindful of all the guests needs. But food could be improved.
September 17, 2012
Rated 3 out of 5 by DKim27 Disappointing stay
I know it's a natural surrounding however, insects and flies from the sink drains and shower room sewer could be diminished for guests' comfort stay.
Staff on-site have given me difficulties in communicating and also did not properly took actions on my complaints. The duty manager did not properly listen to what I had to say and have walked away from the conversation.
April 1, 2014
Rated 4 out of 5 by professionaltraveller28 POOR ENGLISH OF STAFF
When I checked-in, I waited for the reception around 20mins. And when I arrived in the room, I found the sheet and the trash can were unclean.
The hair drier was broken, after that they helped to change it.
The whole environment of this hotel is good.Hope the staff english skills can be improved so that can match the five star hotel standard.
October 8, 2013
Rated 5 out of 5 by Sumit Beautiful Short Vacation
This short vacation I spent in Phuket will be cherished mainly because of my stay in the Westin resort. I loved everything about this hotel starting from its picturesque location to buffet breakfast, most of the staffs, its heavenly spa and much more. Only part where this hotel should improve is the private beach it owns, it would have been more fun, if this beach had clean blue water.
September 26, 2012
Rated 4 out of 5 by reedeli3 Beautiful views
This hotel was great. The views are spectacular. The breakfast was amazing! The staff were really friendly; their English is not the best, so it was hard to communicate over the phone when I needed someone to clean the room. The location is kind of far from Patong but the 45 min cab ride is do-able. I would definitely come here again. The views and infinity pool swim up bar are great!
August 8, 2012
Rated 4 out of 5 by Eugene Great Kid's club
My 2 kids had a fabulous time last week at the Kid's club. Special tribute goes to Nan who was very attentive to them and make their stay there special. She helped them do many handicrafts and even took them on a personal trip the beach to build sand castle and collect sea shells for making photo frames. My kids both love her and can't wait to return again to see her. Keep it up Nan.
March 25, 2013
Rated 5 out of 5 by SimSim The hotel is excellent
Tobegin its a beautiful property good location with panoramic sea view
It has exceeded the expectation in all fields with having great service,smooth check in and check out,friendly & attententive staff and facilities available in hotel
The food was great in all restaurants, and must say Prego was awesome
Its truly Heavenly as the brand portrays- Heaven on Earth-Westin Siray Phuket
August 21, 2012
Rated 5 out of 5 by tfong010 Beautiful hotel in a beautiful setting.
I stayed here for four days last week. I would say that it was a great experience and I would return to this property. One kind of cool thing that I have not seen before is that the GM has a desk in the lobby. So he is in the mix with the rest of the front desk team.
Amenity points - plat SPG
20% discount card for food and drinks excl. alcohol
Happy hour - unlimited drinks for two - plat SPG
Suite upgrade - plat SPG
Excellent buffet breakfast for two - plat SPG
Free internet - plat SPG
Kids club - kids can be left there
Wifi internet was spotty in my room and around the property.
Transportation - The lack of consistent pricing makes every trip out of the hotel a pain. You basically end up keeping the cards of every person that you use and call 4 people to find the best price. The prices vary largely.
Hotel buggy - very slow at times. I waited for 20 minutes for a ride from one room to another.
October 4, 2012
Rated 5 out of 5 by MerZ Almost perfect
This hotel features one of the best scenic view at the room. I stayed at room 1824 (per my special request.) and from my room I get a 180 degree of sea view!
The overall service from the staff was very satisfying especially the front office staff. The front office staff attended well to all my special requests I have made.
There were only a few minor things that kept my vacation away from the word "Perfect".
1.] The food taste at the Prego restaurant (the Italian restaurant of the hotel) could have been better. Out of my 3-course meal, I was impressed only by one dish. The pasta and the lamb rack ordered were not memorable for my taste.
2.] The air-conditioner broke down during my breakfast at the Taste restaurant. The hotel did not provide enough fans to cool down the room temperature.
3.] The pool table at the Splash pool area was not available. The equipment needed for the pool table was in shortage.
August 9, 2012
Rated 3 out of 5 by katy1409 Not as good as we were expecting or previous visits
Whilst we were not totally unhappy with our visit there were a number of issues which meant for a 5* hotel with great aspirations it did not feel seamless or luxurious.
Our room was not a sea view as booked and paid for, we therefore had to wait 15-20mins for another room to be cleaned and serviced. At breakfast we could not sit outside until a table has been cleared and in-between the couple behind us had been seated at an outside table.
We booked a shower room for 6pm only to be informed 20mins later that that time was already booked and we could only be offered 5pm. 2hrs before our pick up was booked.
The swimming pool needed maintenance and had tiles missing, the Jacuzzi did not work and facilities looked tired.
Staff tried their best but when booking a 5* hotel of this calibre we expected and have received in Bali a far better WESTIN experience.
I spoke to the duty manager who "thanked me" for my feedback.
January 28, 2013
Rated 3 out of 5 by Hans71 was better last year
Expecting same level of enjoyment and satisfied experience from my last year visit to Wextin Siray, but little disappointed
Staff gave me smokoing room without asking, so need to change room at first night
Shuttle to downtown charged, which was free last year
But kidsclub was so kind that my kids loved teachers and left happy birthday card to "Na"
Thanks for reading
August 18, 2012