Rated 4 out of 5 by CHC8 Service
We stayed at the Westin Siray Bay Hotel for 2 nights. Since it was part of the SPG group, we were expecting much better service but it was less than what we had expected. We had dinner one night at the cafe and the food came out slow and by the time it had reached our table, our food was somewhat cold. Waiters seemed understaffed. Also, the room had a musty smell that was bearable but then again, it wasn't what we were expecting. Overall, our stay was pleasant
December 5, 2013
Rated 3 out of 5 by roleplay the hotel has lack of featues
swimingn pools are three but all too small for families.
December 3, 2013
Rated 5 out of 5 by takarenger 夕焼けがとてもきれいです
December 2, 2013
Rated 5 out of 5 by slahiff So great with kids!
The staff was excellent as were the pool and the swim up bar :). Staff was so friendly and great with the kids! Beautiful little paradise!
December 1, 2013
Rated 5 out of 5 by travel2Thailand Great hotel!
We were stuck in Phuket for the night as we were not able to travel to Phi Phi Island due to the weather and this was a great back-up plan. Could not have been more pleased with the hotel - room, pool, dining and comfort.
November 30, 2013
Rated 2 out of 5 by Jerome1975 Food and Beverage service is subpar
I found this to be a beautiful property but the food and beverage service was severely lacking. The property looked amazing but wasn't located close to anything else. We took several excursions including scuba diving and sailing and had to ride over an hour to each of them. Transportation was included with the excursions for people staying at other hotels but I had to pay extra because we were so far out of the way. There were no other restaurant options nearby so we ate at the resort for almost every meal. There were three main restaurants and I was offered a discount at only one of them due to my Preferred status. I was unable to take advantage of it though due to special events occurring at this restaurant while I was there. The other restaurants Esst and Seasons had very poor dinner services. My experiences were very similar at both locations. When we arrived, there was no one there to greet us and we stood around for at least 5 minutes waiting on someone to say hello. We would then be seated and left for another 10 minutes without even being provided with a menu until we flagged someone down and asked for it. This happened in both locations. Nothing was provided up front, no water, bread or anything unless you specifically asked for it. We felt the need to place our entire order at once, drinks, apps, dinner, etc for fear of not seeing the waiter again. Things were delivered as they became available, my dinner arriving a few minutes before my wife's and then no one checked on us again once it was served. Water was provided several times during the meal but that was about it. We had to ask for the check just so we could get out of there.
We also had issues with room service. My wife ordered a salmon salad from the menu and received a piece of salmon with a small bowl of melted butter. We asked for the salad and later received a bowl of dressed mixed greens. Two days later, my wife ordered the same dish at the actual Seasons restaurant and the salad she received was much different coming not just with the mixed greens but also tomatoes and a variety of other vegetables so there was no consistency in the product being served. I'm not a wealthy man so this was a splurge for our honeymoon and the service fell well short of my expectations. That being said, I will say that the food we received was good quality but the service that went with it spoiled any pleasure to be had from it. It seemed to me that in both restaurants there was no leader or manager present so people were left to do as they pleased. Everyone was kind and the restaurants were not busy so I do not know what the issue was but I am now soured on the brand as a whole.
In addition, I don't blame the Westin for this but while I was in the infinity pool relaxing, I also had a venomous green tree viper swim up to me and use my neck and shoulder as a launch pad to jump out of the pool. There was also an injured monkey with a large gash on his back running around on our porch the morning before we left. I know you can't really control the wildlife but I am just sharing my overall experience there.
The front desk was helpful and we enjoyed the spa on our last day but we won't be returning to that property and I will think twice before booking at any other hotels within the brand.
P.S. I forgot, we also had some issues with the air conditioner when we arrived and maintenance had to come out to resolve.
December 1, 2013
Rated 5 out of 5 by RaviAnantharam Comfortable stay but deficient room service
Everything was great including food but room cleaning left much to be desired. Body wash, shampoo, etc weren't replaced/restocked. Nobody bothered to ask if I needed anything - since I stayed for 8 full days. Further, buggy service is very deficient as a result of which many times I decided to walk up/down stairs. Also, for those that want to get out to nearest massage center, your conceirge forces us to use their cabbie friends for THB50 though the massage place offers free lifts if the hotel allows.
November 25, 2013
Rated 5 out of 5 by edneo Hotel with great service
Stayed here 3 nights for work. Was pleasantly surprised to be upgraded to a suite even during a period when the hotel was running at full capacity due to some MICE event.
was initially put off by the staffs' lack of understanding of SPG points but that was salvaged by the lovely service staff who maintained their composure and professionalism despite my clear frustration. GM also personally reached out to address my concerns which was a very nice touch.
Facilities and dining options are very lovely, resort is self containing and is a destination in itself.
November 21, 2013