Rated 1 out of 5 by Kristo MagicNo place!
Amazing place, the East Restaurant is cool. All apartaments have o beach view! At Night is more beautiful, because the wonderful lights decoracion! I recomend! And Phuket is beautiful out Pantog!
January 8, 2012
Rated 5 out of 5 by Silv54 It has it all!
The resort has it all - you rest, relax and enjoy all the luxuries in the one place!
The pools a fabulous!
The restaurants are magnificant!
The staff are so wonderful!
The rooms are spacious and comfotable!
What more could you ask for!!!
July 13, 2014
Rated 3 out of 5 by MarkTexNYC Not bad, but didn't meet my expectations
My fault for not doing more research before booking this stay. If you're looking to be on a proper beach, this isn't your place. If you're looking to be close to lots of "stuff" (i.e. Phuket), this isn't your place. If you're looking for a resort to stay and not have to leave - you may do well here.
The setting is beautiful. Very hilly, so people with differing levels of physical ability should probably not stay here. Buggies are great and easily zip you around.
Two pools. Really not enough to support the resort if it's full. Lots of kids when we were there.
Decent views from one half of the resort -- but from the other lots of huge ships and factories.
Our room was decent. Nice garden tub. The AC didn't work well and it was loud.
The happy hour is amazing mostly bc it's complimentary for Platinum members. We participated every night and loved the live music.
The restaurants are mediocre and mega pricey. Was not impressed at all.
While our stay wasn't bad, I wouldn't return.
March 5, 2012
Rated 3 out of 5 by Birsch2 I get it - it is the off-season
The room was nice, except for the sump pump down the hall that kicked on every 35 to 65 seconds all through the night. It would be great if you could insulate that door so the sound does not get out. Here is my biggest issue with your resort: everything I read about your resort boasted about three pools and four restaurants. Sure, it is the off-season, but you did have three out of four restaurants closed and two of the three pools. So, answer me this - if the resort was so empty that these 5 places needed to be shut down, why exactly was my room at the far west end of the resort? Why not put all the guests in the rooms nearest the only open pool. My (pregnant) wife had to walk so far to get to the pool that, most times, she was too tired to swim more than 15 minutes. It was very irritating.
June 8, 2014
Rated 5 out of 5 by HoongTC The place to renew your soul and spirit
Westin Siray is no wonder a heaven on earth. It is beautiful in nature and the staff's hospitality.
July 8, 2014
Rated 4 out of 5 by Brian1188 Great resort to relax but needs few improvements
Stayed at this resort for 2 nights after 4 nights at another resort at Mai Kao for 4 nights.
We received a warm welcome when arriving, thanks to Akiko and Azman at front desk, they escorted us to our suite and helped in answering queries. The view from our suite to the south-eastern sea view was fantastic!
Breakfasts at the hotel were good, from the service POV, the resort was busy with tourists group, so I was taken aback when told that 2 of the 3 restaurants were closed due to low season. The resort was remote and rooms built along hill contour so having to venture to Phuket town for lunch or dinner was not a convenient choice for a resort good for relax and spa away from the hustle of Patong areas. The hotel provided limited shuttle service to town for a minimal view. The distance to airport is 35-37KM. Guests can book hotel transportation at 1200 baht upwards per way. We took the hotel service and it was smooth riding to the airport early in the morning.
Another glitch during this period is the tv reception on local Thai channel 5 was bad and the resort did not provide football channel and as a result, I missed watching 6 group matches of World Cup Soccer 2014 which is the most popular sports event on planet Earth. Reflected to the front desk, including Ms Wan, their response was to watch on wifi, but the wifi went very slow and patchy at night.
Platinum SPG members will be given drink coupon for happy hour between 6-7pm at the bar. However one drink per guest per day does not constitute adequate happy hour experience so we ended up ordering food at the bar. Service was good at the bar but I gave up visiting after the first night.
We stayed for 2 nights and decided against extending stay as while it was great for a relaxing weekend, it does not offer enough for extended stay for family. Suggestions as listed above and those will make the resort even a greater place to stay in Phuket. Keep up the good customer service as that was currently a great plus!
June 25, 2014
Rated 4 out of 5 by edneo Staff service has improved markedly
I did not have such a good experience when I last stayed in Dec last year, but raised certain issues I had with the Hotel Management then.
Decided to try again now that I am back in Phuket, to see if there were improvements.
I left satisfied. One of the main gripes I had in the past was about SPG recognition, and this time there were no hiccups in that. Staff was attentive and helpful, and made you feel at home.
Kudos to the team!
July 3, 2014
Rated 4 out of 5 by Lilian83 This hotel services are great
Services provided are great. Staff can communicate in english which provide more convenient for us. The staff in the hotel are very helpful.
July 2, 2014