Rated 1 out of 5 by Kristo MagicNo place!
Amazing place, the East Restaurant is cool. All apartaments have o beach view! At Night is more beautiful, because the wonderful lights decoracion! I recomend! And Phuket is beautiful out Pantog!
January 8, 2012
Rated 4 out of 5 by Mady58 could be more cosy
hotel chosen from web site, showing nice beach with blue sea. Very disapointed to find poor and bad beach which give no envy to go . Decoration of restaurants, lobby and bar very unconfortable and simple. Half board accomodation by chance, because prices of food and beverage very high for country . No music, no distraction at all at night..
October 24, 2015
Rated 4 out of 5 by LouisLEI Beautiful Resort with A Stunning View of Andaman Sea
Just want to say it was a good stay with you on September even the weather was rainy. Feels very good and efficient when we called from in-room for a pick-up for check-out and departure, a bellboy came within five minutes and provided luggage assistance promptly, even it was heavy raining and I can tell he helped and severed from heart not only it was his duty. What's more, the way how you handling group and individual breakfast was pretty impressive since I don't think FIT guests would like to have breakfast with groups.
Also, there are some comments for you that helpful for a better service I think: I called for a knife at the night when we back from Central Festival. And it took more than 30 minutes for waiting, not mentioned that two calls were made for asking after first one. Also, the light at working desk doesn't work when I tried to turn it on - seems that housekeeping didn't check or it just broken accidentally after the make-up room, two engineers came and fixed though after I called. Besides that, the adapter wasn't stable so I can just picked one when there were two, you can have someone check it again and it was the right one. I completed the survey sent from SPG automatically and you can check my comment there as well.
Last but not least, thank you for everything and looking forward to visiting Westin again very soon.
October 18, 2015
Rated 5 out of 5 by Mikengcb Very good SPG experience
I arrived at this hotel after staying two nights at the other property Le Meridien in Phuket.
I was initially little disappointed with the check in as I was told that the standard check in was 3 PM. I guess it was crowded at the time I was checking in at about 2pm. Request was made for an early check in after my check out from Le Meridien to have a seamless travel when I made my booking.
My wife and I had our lunch at the restaurant while waiting for our room.
Upon check in we were surprised to be upgraded to the Elevation Suite and being greeted by a pair of lovely swans on the bed with real rose petals everywhere. It was very beautiful~!
I appreciate the efforts and the hard work from all the nice people.
I will plan to come again next year on my annual honeymoon with my wife.
October 12, 2015
Rated 5 out of 5 by Kurumi quite good for kids
We had very pleasant stay in your hotel. Actually, I have two small kids, 4 and 1 years old. They enjoyed kids pool and Wetin Kids Club during our stay. Especially, staff of Kids Club are quite kind to my kids. So parents could feel very safe and relaxed all the time. We definately come back to your hotel as long as we live in Singapore.
August 18, 2015
Rated 1 out of 5 by Unes Staff not professional
Great resort , with great views and nice rooms ... Only was disappointed by the staff unprofetionalism when I ordered food at the lobby bar there was other pple ordering , waitress mixed up the order and when 8 asked that I ordered long ago before many others, she said " wait wait just wait " not the best response in a customer service industry ! After a while she brings my meal but it's not the right one , response was this is what's available now , if u want to change the kitchen has a problem so you have to wait 20 min ! I was just stunned I couldn't believe what I was hearing ! So I just canceled and went out for food else where , this rudeness and unprofetionalism really did ruin my excitement about this resort , I wouldn't go back but I'm forced to as my company books this for me !
August 14, 2015
Rated 4 out of 5 by Champ5437 Mostly perfect
my stay at here was great, but room cleanness a bit low. and horizon pool are quite old and small. Staff response once tour group are in need to improved. Most of staff are focus on the tour group.
July 23, 2015
Rated 5 out of 5 by VeryGoodPointsStacey Phuket Gem
I've stayed at the Westin Siray Bay many times since it first opened and I'm always happy to go back. On this trip the hotel made the visit quite special by having "welcome back" on the bed in rose petals and providing lovely fruit and cheese.
The hotel offers a lot for the value so it's one of my favorite Thailand beach resorts. The restaurants are great and the Japanese restaurant is especially good. The breakfast is always great and you'll be impressed with the breakfast buffet section ( the fruit was a little disappointing compared to past visits but there were plenty of other great options.)
The resort never feels over-crowded even though it's very big. For the most part, the service is impeccable. There's only one area where the service lacks and that's at the pools.
The front desk, concierge, restaurant staff, spa staff are all exceptional and go above and beyond.
The rooms are amazing and the views are awesome. I love the Westin beds and always sleep great and this visit was no exception.
The management staff at the hotel looks after all the details and ensures all the guests have an enjoyable stay and it's obvious when you visit the hotel.
Even though the service at the pool was a little nonexistent, the pools themselves are breathtaking and the perfect place to spend the afternoon/ evening. The spa is tranquil and offers great services at a very good rate. One of the best massages I had in Thailand was at the spa at the Westin.
I love the hotel and will absolutely be back again. You can't go wrong with a stay at here!
July 17, 2015