Rated 1 out of 5 by Leighw7 Family resort not a romantic escape
I have stayed at several W's and indeed twice at Singapore perhaps it was my daughter whom brought allot of these comments that likely I just got
used to, but she is right and I would like these comments passed on to the Hotel management and SPG
W concept is upscale Boho style, relaxed especially for younger "trendy" guests but the W Singapore
is a very noisy, overrun with loud out of control children, with facilities that cannot cope with allot of guests
outside access is totally absurd.
I would strongly suggest that young/romance etc be pulled from any advertising instead essentially a family
Pool, breakfast, WooBar !! full of kids running and screaming made use of the facilities almost un useable
at least Woobar some restraint should be in force, twice we asked the staff to tell parents to keep the kids under
control, they Just smiled so we just left. The room next too our suite 562 was in morning and evenings incredibly nosiy
so much so that my daughter was unable to sleep.
Breakfast even with overflow into the restaurant you had to share tables with strangers, the food quality was very average
very very noisy - rating out of 5 - 1.
Access, I tried to access the hotel from the pool impossible except via restaurant then the stairs to lobby - how absurd ! the door to the
gym - locked, the main ground floor door - access card - did not work ( when my daughter checked it was LOCKED ), the stairs directly
to the lobby barrier how totally ridiculous.
the taps in the shower are very differcult to use ( turn )
the door does not shut unless strongly pulled shut
Wait for Taxi's is almost un-useable
My daughter would like to add that the one redeeming thing was the wonderful Saa ( the thai waitress ) that tried her best find my daughter
somewhere to sit without sharing and offering to collect her breakfast items
I appreciate the upgrade, but I will not be staying at the W Singapore again, and I will post the above on trip advisor,
something has to be done asap.
April 17, 2014
Rated 4 out of 5 Nice stay, nice hotel, disappointing breakfast
I stayed at W with my wife and kid for a weekend. Check in was fast and efficient, room was nice (even if the window was a bit dirty). The pool is great.
We were unlucky enough to be there at the same time than some yacht show, so restaurants were all booked and we ended up having room service, which was not bad.
The buffet breakfast on the other hand was sub-par in terms of food quality. The coffee was horrible, vending machine quality.
April 14, 2014
Rated 4 out of 5 by MrTTTT Beautiful property and amenities but…
I reserved the Starwood points package but this didn't show up on my reservation so I had to question it and have it corrected. The drink coupons that were part of my package were not provided to me until I asked for them the next day. I had difficulty getting my room serviced and I told the welcome manager and the front desk staff but our room wasn't cleaned. I had to ask 3 times until it was finally cleaned at 10pm. The robes in the room needed replacement. One was ripped badly down the side and the other one had a large stain that looked like it could be blood.
April 10, 2014
Rated 4 out of 5 by tamagoz Enjoyable stay till the end
This is the 2nd stay I have been with W Hotel Singapore for holiday. My daughter and wife simply loved it. We enjoyed the pool and the gym. The Woo bar was great.
Some improvements needed:
1. We ordered at the Wet bar and there were no drinks for 15+ minutes. We ended up having the chip for my daughter but we cancelled the drinks.
2. We tried to catch a shuttle bus back to VivoCity when we left. We were told last minute that we could not bring a large luggage. The bus was 30% occupied and I had a 26in luggage. We ended up taking a taxi but I was not happy how it was communicated and handled. First I told the captain that I planned to take a bus. He took my luggage and parked it outside. When I was about to board, the second guy told me that I could not do so as it was stated in the regulation. Inconsistent response. Not happy.
March 30, 2014
Rated 5 out of 5 by Gamma Superb experience
We are Singaporeans and my wife and I chose the W for a wedding anniversary staycation. It helped that we got an upgrade to a Fantastic Suite from the Fabulous Room that we had booked. The facilities were great, staff very attentive, and we had a very good time. The marina area right outside the hotel offers a lot of good food options too.
April 1, 2014
Rated 5 out of 5 by euph0bear Cozy hotel at Sentosa
W Hotel Sentosa has a cozy and comfortable environment to it that gives us a really relaxing place to pamper our souls.
April 1, 2014
Rated 2 out of 5 by Edwinist Great hotel but stingy over little things
Overall, the hotel is good. However, there are some areas which our family thinks needs serious improvement.
1) We are only allowed to get complimentary parking coupon only once in a day. This is the first time I have stayed in a hotel in Singapore which only allowed guest to exit the carpark only once!
2) After we have checked out, we went to swimming pool for a swim, but was asked to leave by one of the hotel staff because we are not entitled to used the facility since we have already checked out. Again, this is the only hotel we have stayed in the entire world that does not allow guest to use the pool after checked out.
December 19, 2012
Rated 5 out of 5 by Goudsy Top service and facilities
During our stay at W hotel Sentosa, we did particularly appreciate the kindness and efficiency of the staff members, anticipating our needs, and consistently solving our little problems or regular requests. The decor is very original and inspiring and electronic features are really amazing, including controls for drapes, lighting, and surround-sound. We also took advantage of the free bike facilities, the fitness club and the very charming swimming pool. Our stay was a real moment of quietness, happiness and total relaxation. But, above everything, the staff members were very dynamic, helpful, enjoying their job ... and enthusiasm is always very communicative!
March 17, 2014