Rated 2 out of 5 by Drexs Improvements needed
- Location is a good escape
- Facilities are nice and clean
- Staff were very friendly and try to help
- Technicians reacted immediately for a techincal breakdown at night
- A number of staff seems loss and on at least 3 occassions advice us incorrectly. Not acceptable for a 5 star hotel
- While Suana and Jaccuzzi looked great but were not ready for use and we left totally disappointed
- The Whatever and Whenever desk was slow to react and look understaffed. No priority queue and I had to wait for a long time
December 24, 2012
Rated 4 out of 5 by Eittus Nice decor
Second time staying at this hotel. Love the room decor. Room was clean and neat. Requests were promptly met. Love the balls and floats provided at the pool. Great massage at the spa. Spa shower area wasn't as clean as I think it should be.
Negative point. It was raining and it seems like there are some metal roofing situated above my room. There is a loud splattering noise when the rain falls on it. It was louder than I expect it to be. It actually woke me up from my sleep. Maybe some staff can be sent to check it out. Room - 525.
Extremely crowded at the breakfast area. Most likely due to public holidays. Great that they open the skirt to cater for the crowd. I was at the kitchen table for breakfast and it is still way too crowded. Tables are too close to each other.
October 16, 2013
Rated 5 out of 5 by John56NZ The hotel has great features.
The staff were very friendly and accommodating. First class in all respects.
July 21, 2014
Rated 5 out of 5 by happygirl2014 My favourite hotel in Singapore - W Singapore
I would like to say a huge "thank you" to all the staff who made my stay at the W Singapore outstanding! I really enjoyed all aspects of the hotel, from the moment I arrived to the day I left Sentosa.
I would like to express my appreciated to Shelia at front reception who took the time to share all her knowledge about the hotel facilities and Sentosa (ie: shuttle services). She was really professional and helpful at all times.
Also, all the food and beverage staff (including the chefs) were so friendly and wonderful during the breakfast service. Everyone worked really well together and the service was amazing. Hong (the gentleman who cooked the bacon in the morning, was a patient and great chef).. thank you so much to your F&B team.
Thank you so much for making my stay memorable and wonderful! Ill will recommend your hotel to many of my friends and family!
ps: I will be back again!! :)
April 24, 2014
Rated 4 out of 5 by daremighty Very nice hotel but needs some improvement
The stay was great. Pool side is great and very nice room as well. I definitely will come back when I need to stay in Singapore.
However, two things should be fixed.
1. Whenever whatever call didn't answer properly. I tried to make a few calls for various reasons. But simply they didn't answer. Usually I need to make 3 calls to be connected.
2. Buffet restaurant is not fully satisfying both for breakfast and dinner. Compared with other W in Asia such as HK and Seoul, it's slightly below.
February 1, 2014
Rated 5 out of 5 by jdvivre Wonderful resort
This is a real 5-star resort in a busy city like Singapore. Set in an upscale residential neighborhood by the marina in Sentosa, it could not have been more tranquil for our recent stay.
Breakfast is one of the best I've seen in a hotel anywhere. Pool is wonderful and large. Kids loved it. Other facilities are also fantastic. The only downside of the hotel is the fact it's a bit far from the city and areas such as Orchard Road, and taxis can be hard to get and requires a wait.
Staff is very friendly, some more experienced than others but overall quite fine. A/C in our room unfortunately never worked properly even after calling the engineer in 3 times on 3 days during our 4-day stay. Temperature only got down to 26.5 degrees no matter how low we turned the setting. Only blemish for our stay.
January 1, 2014
Rated 2 out of 5 by Popzlover Disappointing stay
Rooms are tidy but not as nice as all the other W hotels that we have stayed in. My room was breakfast included. One morning when my wife was not feeling well (due to Singapore rain), i asked the room service to send up my breakfast instead. They wouldnt do it unless i paid. If my room was already including breakfast. It sould be complimentary. I asked to speak to the manager and no difference. So, i checked out earlier than planned. Very unprofessional service. Too young attendees.
November 20, 2012
Rated 5 out of 5 by dlkc99 SPG Member
While there is a sign showing a separate queue for SPG Gold / Platinium members, there is only a general queue. I have to ask the counter staff if there is a separate queue before another staff came to me and attend to me (outside of the general queue). Beside this, the stay at this hotel was excellent. Staff were courteous and attended to us promptly. Food at the kitchen table were good except certain food were not even warm.
March 24, 2014
Rated 5 out of 5 by sues61 our one night stay
Our stay at W Sentosa was fantastic. We would recommend it highly
May 14, 2014
Rated 3 out of 5 by hen16 This hotel has the coolest interiors
This is one of my favorite hotels. Ive always stayed at Starwood Hotels when Im in Singapore which is almost every year!
July 19, 2014
Rated 5 out of 5 by Pammie Second visit and just as special!
I stayed at W Sentosa in December and returned early March with my daughter enroute Bali-Australia..
The welcome I received on both occasions but especially as a return guest was very special, and continued throughout our stay. For a hotel (as opposed to a tiny property) the personal recognition and attention to guest service is exceptional. The dedication of the staff is wonderful to observe. Only suggestion (and it sounds so trivial compared to the important issues above) is making it easier for non-residents to connect their appliances (laptops, hairdryers...even though one is supplied)..this was a little frustrating and saw us on hands and knees making adaptors work :)
However, I am only writing this to let others know how special a stay here is. Dinner at SKIRT was excellent and the breakfasts are outstanding!
March 9, 2013
Rated 5 out of 5 by Buster2014 Fantastic Family Stay !
The staff were really exceptional and made our family stay a wonderful relaxing time. The added benefit was the great quality of the in house restaurants and again the staff were truly professional and knowledgeable with a wine list that let us enjoy the meal in it's entirety.
April 24, 2014
Rated 5 out of 5 by Sarina158 Fantastic staff
My younger child came down with a flu when landed at the airport late at night. Staff in the hotel were very helpful. With their help I managed to get all the things I needed when a child is in high fever! They took us to the nearby, my girl was up and running after one day rest in bed!!
Throughout our one week stay in the hotel we enjoyed it very much. We are most grateful for the kind and caring staff in the hotel. Big thumb up for sure!!?
December 26, 2013
Rated 5 out of 5 by Gamma Superb experience
We are Singaporeans and my wife and I chose the W for a wedding anniversary staycation. It helped that we got an upgrade to a Fantastic Suite from the Fabulous Room that we had booked. The facilities were great, staff very attentive, and we had a very good time. The marina area right outside the hotel offers a lot of good food options too.
April 1, 2014
Rated 5 out of 5 by Al4ang1991 Great Stay
We had a great stay and the hotel lived up to our expectations of a Starwood resort.
Our only concern was the distance from the attractions and the city. More frequent shuttles may help.
April 25, 2014
Rated 5 out of 5 by f88922 Comfort, style&convenience all in one
Helpful staff from Front Desk, Floor Butler to bellman. Awesome pool! Free shuttles to famous tourist spots make up for the seemingly remote location compared to Sentosa resorts! One thing to make it perfect, I wish Receptionist had reminded if UniCef donation was automatically included in my bill. Was surprised to see it in the folio.
March 29, 2014
Rated 5 out of 5 by Geo007 First time at a W hotel
Amazing place with superb service and facilities. Only criticism is hotel and local restaurants are very expensive to eat at every night.
April 27, 2014
Rated 2 out of 5 by singablond This hotel does not meet 5* standards
Although I was WOW'ed by the interior design of the hotel, it did not meet the 5* standards. The room was smelly when we checked in and the staff couldn't get rid off the smell. Nobody prepared our bed in the evening and we got asked to leave our sunchairs in the middle of the day because of a corporate event. The manager at the SGP's counter was not welcoming at all and the rest of the staff, although kind, seemed totally lost.
March 25, 2013
Rated 5 out of 5 by WisdomMei All are above my expectation, but...
Almost are above my expectation, but there is room for improvement. We (a group of four) stayed in your wonderful room in Feb 2013, we all think that the water pressure of shower in our guestroom is too weak, the water flow is too slow, you know, Singapore is hot throughout the year, we expected to wash off our sweat and tiredness after a whole day playing outside, but the shower didn't work well, hope to improve, thanks!
April 10, 2013
Rated 5 out of 5 by Syidah Room Features
I prefer the architecture of W Singapore as compare to W Bangkok. Such as the bathroom. I prefer that the bathroom has actual doors instead of a curtain. And that water is not leaking when you are showering in the shower room. However I wished that it has the tablet facilitiles (to control lights and curtains in W Bangkok) which you don't have here.
March 14, 2014
Rated 5 out of 5 by Rikki13 Great hotel
Fantastic hotel, wonderful pool area. Very kid friendly and hotel staff very friendly
April 27, 2014
Rated 1 out of 5 by Hopethereareimprovements Very Disappointed
Good service at kitchen, staff friendly.
Bell boys - super helpful
However housekeeping was bad, very bad- ask for ice and slippers have to made numerous calls take half an hour to 2 hours.
Room 501 Sofa is an art work with ink marks all over .
Asked by FD to check out at 2 pm when my experience as SPG platinum is 4 pm.
This experience happened on the last 2 stays.
FD staffs not friendly at times - a pain.
December 20, 2013
Rated 5 out of 5 Great Facilities!
I was booking for my Birthday celebration getaway with my hubby in Away Room. The front desk services, Woobar services, The Kitchen breakfast services was good and in-room facilities was great! There were various of handset phone charges cables except Iphone 5. The room sound systems was great too!
They also provide a complimentary Birthday cake for me unlike other hotels. However, the private pool outside our room is relatively small and shallow but with jacuzzi features.
There is one thing I was a little bit disappointed is that there is no table either in the room or outside the balcony just next to the pool. So if you were to dine-in the room, you were have to either sit on the floor or place the food on your day-bed which is also not too bad as it is just like dinning at the poolside outside your room!
Overall, I'm quite satisfied with the room and the service provided.
July 2, 2013
Rated 5 out of 5 by ethan27 Great Stay!
Good job, W Hotel! We had a wonderful staycation! First, we were offered a free upgrade and was blown away by the beautiful sight we were faced. It was a magnificent view! And they accommodate to my request as to offer a delicious cake for my gf's birthday!
And the staffs are prompt to assist you and friendly! They never failed to greeted us with a smile and start our day right! No complains! :) Kudos!
November 24, 2013
Rated 5 out of 5 by GouG The breakfast is awesome!
W Hotel is definitely one of top hotels to stay in. Great details in the decor; and thoughtful thinking in the big to the little things that make the stay so comfortable and enjoyable.
Great sound system, groovy decors & lightings; great view from the balcony. comfortable beds etc.
Last but not the least, the breakfast is the best hotel breakfast i ever had.
February 17, 2014
Rated 2 out of 5 by Hliong Disappointing stay
It was a very disappointing stay at W. it was my daughter's birthday and I had booked 2 rooms. I had requested and remember and reminded W staff numerous times to send the cake on the second day, Saturday. A cake was sent on the first day, Friday. My husband told the staff that she had sent it on the wrong day but she insisted he keep it upon admitting W had made a mistake on the date and promised to send another one the next day. On sat, the cake never came. We checked and was interrogated by staff that it was sent the day before. We had to relate the story before it was sent late in the afternoon. We requested to make up room but after more than 3 hours the room was still not made up upon our return. W billed me for breakfast although my stay included breakfast. I had to retrieve my email confirmation before the bill was amended. The service is appalling and we had an unpleasant stay.
July 24, 2013
Rated 3 out of 5 by Eddie1111 Just ok
hardware is similar to W Taipei, but when compare to software (eg. dinner @ Kitchen table, staffs responsiveness when made comments on food, woo bar ambience) there are significant gaps
July 14, 2014
Rated 4 out of 5 by JCR1964 Excellent Holiday Venue
Very relaxed atmosphere. Very helpful staff. Fantastic facilities. Needs some help in the 'Wet' bar as far as service goes, but other than that a very enjoyable holiday destination.
July 14, 2014
Rated 4 out of 5 by LlZz Good Service & Customer-Oriented
The hotel staff were friendly and courteous, thereby making guests feel right at home. Overall, the staff were excellent in being customer-oriented and made my stay an enjoyable experience.
In particular, special mention should be given to the guest relations manager (Ms Williams). She had shown exceptional professionalism and customer service when there was a delay in my check-in.
November 15, 2012
Rated 5 out of 5 by David38 Great hotel, Bad restaurant
I'm sure you have more than enough compliments on your hotel. It was fantastic and the room was great. The heated pool was best ever.
But then, the only thing that was terrible was the breakfast buffet. It was very smelly with bad odour. Not the food smell... the smell you get when you don't dry your table-cloths right and wipe the tables. It was all over the place and it really was disgusting.
I complained to a female, mid-aged Asian manager and all she offered was to move my seat. I told her I am done with my food but only saying because it is really bad. She basically did nothing. She could have come and let me know she asked someone to investigate.
I was informing you not as a complaint but since I was so happy with the hotel, I thought it didn't make any sense for such terrible smell in a top class restaurant. But then, it seemed your employee training in overall was not up to those top notch hotels.
October 28, 2013