Rated 5 out of 5 Great Comfort
very comfy bed
very friendly staff
good for weekend getaway
good for couple
December 31, 2012
Rated 5 out of 5 by Hidenisk Excellent hotel
I have stayed very comfortably. It is one of the best retreat in the Island Republic :)
February 4, 2013
Rated 4 out of 5 by koontheen The iconic hotel
The W hotel is great, but the shower pressure is relatively low. It needs improvement
January 7, 2013
Rated 4 out of 5 by Karen88 Room is Fantastic
I like the lightings in the room and the room is very clean, cozy and comfortable
March 22, 2013
Rated 4 out of 5 by silverdragon Great Hotel
The hotel is a great place to unwind and relax in Singapore, highly recommended
February 19, 2013
Rated 5 out of 5 by Juliet64 Very stylish hotel
A new W hotel for me - but up to the usual high standard
June 2, 2013
Rated 4 out of 5 by NeoDog Fantastic experience at a great modern hotel
Fantastic hotel, great food, wonderful swimming pool. Definitely a great experience. Expensive, yes, but this is a W Hotel we are talking about. The staff (front desk, pool side, kitchen staff at breakfast, lobby and even the cleaning staff) were very friendly, always smiling and helpful. The design and decor were impressive. The one disappointment for me was the limited transport options. I should have asked the hotel for advice in advance or arrival, but coming from Vivo City on the monorail, nobody knew which of the 3 stops to get off and how to get to the hotel (only 1 of the 5 people I asked had heard of the W Hotel as it is very new). Taking the no. 3 bus after getting off the last stop, you then have to walk for about 5-10 minutes (depending on walking speed, I was with small kids) in the blistering midday Singapore heat around the admittedly beautiful marina, fancy restaurants and past the high-end super luxury apartments (W Residences, do I get bonus points for product placement?), I should have tried to find a taxi (next to the bus stop at the monorail station, I later discovered). Geting to other places from the hotel, you are limited to taking the free but slow half-hourly shuttle bus (detours to other Sentosa hotels) or calling a taxi. Walking to Universal Studios etc is not really an option. Still, my wife, 2 kids and I had a great time and took away great memories. I will go back if and when I have saved enough money to treat my family again.
August 30, 2013
Rated 4 out of 5 by Carol28 W Singapore
Beautiful location, best service and nice food. We like the pool and room design
December 19, 2012
Rated 5 out of 5 by Jeremiah JDLC77
The concierge staff were fantastic and helped make the stay even more special!
February 19, 2013
Rated 5 out of 5 by Suada34 WOW!
This hotel had the WOW factor from the moment we arrived until the moment we left. After visiting Singapore on many occasions this was our first time on Sentosa Island and what a first impression thanks to the W. Checking in was quick even though there was a conference being held at the hotel. Staff were extremely friendly and welcoming. The room was amazing and so was the pool view. Before arrival at the hotel, I mentioned that we would be celebrating my husbands 40th and was plesently surprised to find a birthday cake for him in our room when we returned from dinner on the first night. Even though the hotel was at almost full capacity, not once did you hear any noise whilst in our room or by the pool, seemed as though everyone was very respectful of other guests.
Because of the conference breakfast was offered in two locations to avoid overcrowding. Breakfast included a vast array of different options that were all fresh and top quality. Loved the fact that everything was individualised, from the individual juice bottles to the individual bowels of cereal. Breakfast staff were prompt with orders and even remembered our coffee choices after the first morning. Pool area was amazing, not only for adults but for kids with a wide variety of pool toys and floating bean bags. Very impressive Gym with the latest fitness equipment and free weights, even having a mini fridge what housed cold towels to freshen up with. Food and beverage prices are comparable to other five star hotels. The free hotel shuttle was always available to take you to Resorts World and Vivo City, taxis were reasonably priced to take you to other locations. Will be staying here again soon.
September 14, 2013
Rated 5 out of 5 by mamt13 great rooms
My daughter and i loved the stay, very cool and nice and hip place to stay
January 7, 2013
Rated 4 out of 5 by Bernie12345 TV's Volume and Bathing Tap
Have to switch on separate button and confusion on turning on bathing tap
December 19, 2012
Rated 4 out of 5 by Ali75 Great rooms
The hotel is lovely and the rooms are spacious and well fitted out.
February 18, 2013
Rated 5 out of 5 by Spiritark They go above and beyond
I did my marriage proposal here in the W Singapore. The staff and the W Insider was absolutely helpful in coordinating and making sure everything was in place the week before the day itself through till checkout.
They made arrangements for special needs and also spent time coordinating with friends and family helping out in the planning. Really appreciate the extra lovely amenities provided in the suite as well as the strong support and assistance rendered.
The staff were also made known to the event and I was pleasantly surprised that a few of the reception staff greeted and congratulated me by my name upon check out.
All in all a great property and a fantastic Marvellous Suite. The marina view was splendid, the room was very tastefully done up, and a very generous balcony space - that was a big plus. Will certainly consider holding mini suite parties over here. I didn't really hit the pool but from the balcony itself, it looks really chic and well-landscaped.
One comment about the shower door - the water tends to spray/leak out from the shower area, making a mess of the bathroom floor. Please look into it. Other than that, big thanks to the W staff on making this a memorable Christmas for my fiancee and me.
January 10, 2013
Rated 3 out of 5 by Father Hotel feature
Reception not so helpful and friendly needs more improvement
December 29, 2012
Rated 4 out of 5 by Cppaul0915 Overall is good!
Good room! Good service! Need to fix the air con.
April 6, 2013
Rated 5 out of 5 by shan8888 everything is great!
everything is great, overall a very pleasant stay
March 17, 2013
Rated 4 out of 5 by chye66 Great Place to stay
A great place to stay for business or holidays.
March 29, 2013
Rated 4 out of 5 by Chin Cool interior decor
Cool interior decor which is a signature of W Hotels
January 8, 2013
Rated 4 out of 5 by CY1621 Wonderful SPA
Your SPA colleagues really WOW me!
May 14, 2013
Rated 4 out of 5 by BANI LOCATION TOO FAR
LOCATION IN COVE TOO FAR
SWIMMING POOL IS NICE
December 26, 2012
Rated 5 out of 5 by Monlai92 Beautiful hotel
Beautiful, modern, clean, great service.
March 21, 2013
Rated 5 out of 5 by ross the best hotel ever
Had a wonderful time will be back again.
February 12, 2013
Rated 5 out of 5 by Nath270765 This hotel is just incredible
We spent a very good Time in this hotel.
January 5, 2013
Rated 4 out of 5 by Cel244 Biggest hotel pool in Singapore
Nice view from the room, pool + marina
January 21, 2013
Rated 5 out of 5 by Motti58 an outstanding experience
the best W Hotel I have ever stayed.
January 9, 2013
Rated 5 out of 5 by Jassy02 Awesome Hotel
A great place for a getaway.
February 12, 2013
Rated 4 out of 5 by stacayer Staycation
Booked a room here for a friend's bachelorette party and the hotel was welcoming - we had a complimentary cake plus a hand-written card for the bride to be. That was really nice.
Checking in was quite seamless but there were quite a few people waiting around. For a hotel like W, I'd have expected drinks served while waiting for the check in especially since we had to wait a while for our turn. Nope, no welcome drinks though there was a counter with drinks which you could help yourself. Not really what I had expected of W.
The room was nice, at that price I wouldn't expect any lesser but it could be cleaner. The furniture is dusty.... and the sliding glass door of the shower cubicle doesnt close properly which means... the dry area will get a little wet. The bed was awesome, no matter how frequent your companion toss and turn, you wouldn't have an idea. Breakfast at the Kitchen Table was nice since it's free with the room. But if you have to pay $48 ++ for this, I think you can happily skip it and head to the numerous restaurants at sentosa cove.
Getting there can be tricky if you don't drive. There's a shuttle that's handy and you can always call a cab I guess.
It's still a nice play for a staycay! I wouldn't mind trying the away room or suites if they were not that pricey.
April 22, 2013
Rated 4 out of 5 by Andrew83 Wonderful hotel with one caveat
The W at Sentosa Cove is a wonderful hotel. The hotel itself is beautiful and the room spacious and is what you would come to expect from a W property. The staff was one of the friendliest and most helpful that I've ever come across. It's a W and you can expect the very best. However... the location of this property may not be the most ideal for some people. It is tucked in to the very eastern portion of Sentosa Island which is about a 20 min drive/MRT from the Central Business District. This makes the location very quiet and indeed idyllic but quite an inconvenience to get into the city where just about everything is. The closest MRT is at Vivocity mall and you'll probably have to take a taxi from there to reach the hotel. Problem is, some of the taxi drivers either don't know where the W is and some even refused to take me into Sentosa Island (this makes sense since it's less densely populated and the driver would have a harder time finding a return fare). Not only that the queues for taxi at Vivocity are pretty ridiculous. I think the average wait time for a taxi is like 15 minutes. So in conclusion, if you love W properties, then you'll love the W at Sentosa Cove, but if you're planning to do a lot things in the city, I would highly recommend you find a similar hotel closer to the city.
March 19, 2013
Rated 1 out of 5 by WPJJ Poor Customer Service
1) I requested for early check in and was told the day before checking in to call around 12pm on the check in day to confirm if early check in is possible. I called at around 12pm and was informed that early check in at 2pm is available. I reached W hotel at 2pm and was told by the front desk staff that room is not ready. I highlighted to the front desk staff that I called earlier to confirm that check in at 2pm is possible. He replied that early check in is subject to room availability! If no room is available, W hotel should not have informed me to check in at 2pm! I waited for 40 minutes in the lobby to get my room key.
2) I requested for free room upgrade. I understand perfectly that this is a request and W hotel is not obligated to meet my request. However, when the front desk staff told me that no room is available, he suggested to me that he has Fabulous room available now and I can check in immediately if I top up the difference between the Fabulous room and Wonderful room that I booked. I declined immediately because it seems to me that W hotel is only concerned about making more money from guest and not apologising for their mistake of asking me to check in earlier at 2pm when no room is available. It makes me wonder if this is the strategy to ask guest to check in early and later ask them to pay for upgrade when their originally booked room is not available yet!
July 12, 2013