Rated 1 out of 5 by jeffercub Zero Platinum benefit, not even a decent shower
I was very excited when I booked this hotel because it is my first time to W Singapore. 2-3 days before my check in date. I noticed my booking vanished from my spg app, I thought it was a system glitch so I did not paid any attention, When I was checking in, I asked if there will be an upgrade for Platinum benefit. the front desk staff did not acknowledge I am a Platinum member. I had to provide my membership number again which I already did when I made the booking. Later I have been told there will be no upgrade and not even a room at higher floor which was in my profile when I made the booking. They gave me a room on the 3/f at the end. I think this happened when my platinum number not being attached to my booking which is no fault of my own. The front desk staff also seems surprised when I told them I am a platinum member also the drinks was part of rate I paid not a benefit. They wasn't aware of that.
After we checked in to the room and took a shower there was a strong odour from the drain but it stopped after 10mins we using the shower. The water pressure was weak and the water temperature doesn't stay constant. The odour happens again when we had the shower in the morning so i guess it only happen when it was not used for few hours.
There was a company booked the whole hotel for a week. Everybody was busy getting the hotel ready. We were told by the hotel check out at 12pm sharp and no luggage storage can be arranged. We felt we were being ignore most of the time.
I am hugely disappointed about W Singapore and will not come back again.
July 15, 2014
Rated 3 out of 5 by sladeagain Mixed feelings about this W
POSITIVES: Rooms are top quality and well appointed.Impressed with the soundproofing, even when using the surround sound speaker system in room. Amenities were quite good and replenished daily. Lobby great ambiance and airy feeling. Pleasant pool with outstanding comfy lounge chairs.
NEGATIVES: Not being able to use the suite vouchers for upgrade, being a platinum member. As others mentioned and I have to concur, food prices are over the top, followed by poor quality. Pasta sauces are tasteless or at best, bland; salad dressing selections are gooey and lack flavor. Where is simple balsamico? Hotel is in a location that requires transportation to get to the city. If you dont have a car, this means taxi fares that are costly with the mandatory 3.00 surcharge for Santosa island access ontop of the 3.20 base fare. The complimentary hotel bus needs to be extended beyond the current 5pm cuttoff.
BEING a seasoned traveller, I feel these issues, though may seem small, need to be addressed in order make the experience of this W that of a higher standard.
January 5, 2013
Rated 5 out of 5 by Ignatius Total Bliss
My family had a stupendous time. Rooms are stylist and comfortable. Service was top notch. Gym was fantastic especially boxing. We had fun at the pool till 11.30pm as the pool is 24 hrs. The service staff was up to the expectations of W.
June 25, 2013
Rated 5 out of 5 by Huochemi Bring your shin pads
Very good. However (a) bring your shin pads as the protruding bed frame guarantees that you will bash your shins several times, and (b) the very noisy music played in the lobby is probably a turn off for a number of guests (e.g. me).
March 9, 2013
Rated 5 out of 5 by shane28 hotel has new and hip decor
The decoration designs in modern and hip fashion give a feeling of living your life to fullest. Beautiful landscaping surrounding the pool relaxed your tired mind and body. Great staycation hotel though a little expensive.
December 19, 2012
Rated 4 out of 5 by junkiie i was disappointed that there was no flexibility
I requested for early check in and late checkout and was disappointed I could not get either, especially late checkout. I did appreciate the nice gesture of a cake and chocolates for my wife and my wedding anniversary.
July 22, 2013
Rated 3 out of 5 by ylocemail VALUE NOT FOR MONEY
w AT Sentosa is funky and good for a break.
However it is overrated as a resort. This hotel is suitbale for the younger genrations "the jhip hop'type of person.. Looking for a relex resort need to go somewhere wlse.
October 6, 2013
Rated 2 out of 5 by AhLu Improvements to basic service.
ordered bouquet of flowers for my wife. although the guest room was booked under my name, the hotel decided to call my wife to ask about her expected time of arrival at hotel. this basically spoilt my 2 surprises - the location of our getaway and the flowers!
why would the hotel call a non hotel guest to check about arrival. they should be calling the florist to ensure that the bouquet is delivered to the right venue.
the extra bath towels are placed on a rack too high for people who are not close to 6 feet tall. the bath towels are not big enough and not fluffy enough. they actually feel more like floor mat materials.
the tap at the sink is too close to the wall and too low for convenience of use.
there was a constant noise in the room which I could not pinpoint where that might originate from. checked the aircon and lights but not these.
however, I appreciate the attention to other details especially the feature wall behind bed and the bedside table.
concierge staff and manager did deliver the bouquet personally to my room with apologies on spoiling my surprises.
October 8, 2013
Rated 4 out of 5 by Christiana Lovely Weekend Getaway
Hotel was running at full capacity, but front staff did their best to make each guest feel valued and welcomed. Loved the pool and the wonderfully soft bedding - made for a refreshing weekend getaway.
March 3, 2014
Rated 4 out of 5 by beachgetaway Great weekend getaway
Attentive staff who are friendly and always smiley. There's also a good breakfast spread. Pool area is nice with huge swings to lay on. Overall I've had an excellent experience and will certainly go there again.
November 3, 2013
Rated 5 out of 5 by Miki This hotel has the most wonderful spa facilities
The hotel has a superb spa.
I really do enjoyed the service while staying there, however the staff should introduce more how to activate those function and should have explain a little more on those equipment .
May 10, 2013
Rated 5 out of 5 by Chaff Whenever wherever
This is a feature the hotel offers. And they even have a contact number designed specifically for that. They meet every enquiry so promptly and for me so spot on. I would 100% reccomend this hotel to any one.
September 6, 2013
Rated 5 out of 5 by Andrew17 This hotel has great features
I really enjoyed my stay at this hotel. The ambiance of the hotel was great. The hotel has great features such as built in sound system in every room and the interior design of the rooms are very mesmerizing.
March 4, 2013
Rated 4 out of 5 by Fidaphie Great, interesting design and decor!
Tastefully done up hotel with very innovative, funky interior designs that showcase its great attention to details. Always discovering something interesting and exciting in the decor and design of the hotel.
December 24, 2012
Rated 3 out of 5 by George2005 Need improvement on customer service
Customer service is below my expectation for a W hotel. Front desk staff needed to check my room readiness at 9pm. Front desk staff gave me an accesible room when I request a normal. Wait line at breakfast.
July 23, 2013
Rated 4 out of 5 by ASam A nice pool for family and couple
In W Singapore - Sentosa Cove, you can relax in a big pool, always under the blue sky.
The location is very good. A peace and quiet cove but it takes just 30 minutes to either downtown or Changi airport.
February 26, 2013
Rated 3 out of 5 by Michele2013 Great food and wonderful neighbourhood
Great food selection and very good service at the restaurant. However, meeting room function is still need improvement as 2 coffee machine are broken and not ready to serve guest during the break time.
September 29, 2013
Rated 5 out of 5 by Max08 Memorable Birthday Stay!
Excellent service from the hotel staff, makes our stay here memorable. Staff were helpful with my special request for flower and birthday cake surprise for my girlfriend. Will definately be back again!
March 5, 2013
Rated 5 out of 5 by harry16 this hotel is perfectly located, idealling tucked away in sentosa, and only a 10-15min drive to the city
The hotel has everything, chilled bar, excellent restaurants, big pool with a bar in it, plenty of comfortable seats/hammocks/lounge chairs by the pool.
the staff are very pleasant, always smiling at W
July 15, 2013
Rated 4 out of 5 by Bayern Great new hotel on sentosa
W Hotel is an excellent hotel for stay on sentosa. Warm cozy rooms, great food and excellent service. Only bit isolated if you need to go to the city more often as you need to use taxi all the time.
December 28, 2013
Rated 4 out of 5 Excellent Staycation experience
I was looking for a hotel to celebrate my wedding anniversary - and chanced upon W Hotel Singapore. I booked an Away Room and indicated that I was celebrating my wedding anniversary. The check-in was a bit of a hiccup - reason being that they were fully booked the week before. The Welcome Desk was very apologetic about that and invited us to the hotel bar for a welcome drink while waiting for the room to be ready. The room was great - and the W team delivered a cake to our room, with a congratulatory message for our anniversary. It was a nice and heartwarming gesture. They also placed a small vase of fresh roses in our room and some mints on our bed. Nice touch but we were left wondering when did they enter our room to do that. The service desk service needs some improvement. The bath toiletries were insufficient and we had to make a call to service desk to request for more. However, they forgotten about it and we had to call them a second time before they sent it over. The breakfast provided was splendid, with an excellent spread. Overall, we had a great time at the hotel. Kudos to the W team!
June 11, 2013
Rated 5 out of 5 by Nat2 Hotel is fantastic
The hotel is really exclusive.
All staffs are extremely friendly and helpful!
The room is very well maintained.
However would be better if there is Chinese restaurant of reasonable price;)
December 26, 2012
Rated 3 out of 5 by FvdS OK, but not as good as Koh Samui, Taipei or Seoul
Everything is OK, but we've been to Koh Samui, Taipei and Seoul W hotels and they are just all better.
May 13, 2014
Rated 3 out of 5 by V2001 Good Location but service is so average
your hotel needs improve communication within departments.
Staff at the Kitchen Table is not responsive and service is so average. The Male Malaysian manager has attitude problems.
November 12, 2013
Rated 5 out of 5 by Fairysim Great Stay
I had a great stay over the weekend, my daughter lost her mobile in the hotel but manage to find it back. The staff over there is so helpful & awesome. I will be back again for sure.
July 15, 2013
Rated 2 out of 5 by Dave too expensive
this hotel is over priced, the food is exceptionally expensive and very poor range. $10 coffees are too expensive. This was a very dissapointing stay. Would never return to W hotels.
June 8, 2013
Rated 5 out of 5 by Mee07 First impression
I think you have exceeded my expectation as a guest the first time I stayed in W Hotel. The staff were very welcoming, attentive to details and the personal touch was memorable.
July 15, 2013
Rated 4 out of 5 by TheWHotelFan PERFECT GETAWAY
Went to W Hotel Singapore for a 3D2N getaway for my friend's birthday. It was superb. Love how they pay attention to all the small details and we were entertained by all the design elements throughout the stay. The scent and music were great. We spent the entire time in the hotel without seeing the need to travel out, thanks to these brilliantly designed FIT gym, AWAY spa, Pool and WOO bar. Yes, we truly "refuel & recharge" ourselves during the 3D2N stay, as promised by W.
Special thanks to the talent who arranged a cake to be sent to our room at 9PM sharp for the birthday celebration. The cake was great and delicious.
This is my first time staying in W Hotel and I am pretty sure I have become a fan of W. Will definitely try out other W Hotels in Asia soon.
Room for Improvement:
1. The staff at the concierge really needs to smile a little more.
2. The service menu stated that there is a pillow menu. However when we called Whatever / Whenever, the person-in-charge did not offer us any options. We requested for a foam pillow, but it wasn't available. No big deal though.
3. Food at the Kitchen Table can be better. Personally I felt that the selection and taste was a little below average.Have been to better ones. But then again most buffets in Hotel aren't that great. So not an issue.
4. Is there such a thing call SPG Recognition?
June 15, 2014
Rated 4 out of 5 by Silas Overall a very enjoable stay
The staffs at the reception and restaurant give excellent service. The room is comfortable, spacious, well furnished with excellent view.
Only point to improve is the SPA, which seems to a bit disorganized. While I was served the spa cocktail, the person serving me was interrupted by another 2 guests inquiring about packages, I was left alone on the chair until another staff came to bring me to the locker room and introduce me the facilities. At this point I have not looked through the packages and decided on the treatment. After I used the steam room and the jacuzzi, and planning to proceed to the relaxation area to choose my treatment, the therapist brought me direct into the treatment room and asked me to lie face down. I was puzzled, as I have not chosen any treatment and pointed out this to him. The therapist than briefly checked with me on what I wanted and made some recommendations while we were standing in the room. I have no complain on the massage technique, but this is not a relaxing spa experiences compared with what I have been experiencing in other spa facilities in equally prestigious hotels.
January 28, 2013
Rated 5 out of 5 by Borazan81q Simply the Best
First time I Singapore and WOW it was fantastic hotel staff, interior, exterior art, food , wine, coffee, ... whatever, whatever in one sentience SIMPLY THE BEST. thank you.
September 6, 2013