Rated 2 out of 5 by Scraps Even non-smoking rooms smell of smoke
When we arrived we were given a smoking room even though we'd asked for non smoking. It was very late and the extra bed we'd requested wasn't made, even though I asked for it again at check-in. So it's now past midnight (it's not like they didn't know we were coming, as wed pre-paid and mentioned our arrival time) and we have have to wait for a new room and new roll away bed. The new room still smelled smokey. We called the next day to have our room serviced, it still wasn't done at 9pm. Not enough dinning space, it's all kitchen in the dinning area so we waited 20 mins for a breakfast table. It's all looks and no substance. At midnight, it should not be up to the guest to 'see if the extra bed is made up and ring if it's not'. Surely reception should ring housekeeping, they
knew we had a child. Very annoyed with the service.
October 18, 2013
Rated 4 out of 5 by Rtan Idea Getway for
Celebrated my husband's birthday with a 1-night getaway at W Sentosa. Had initially booked the Away room because of the private plunge pool but due to the bad haze, I changed it to a Fabulous Room (with the Island Glamour package) at the last minute. The decor of the entire hotel is amazing and very interesting. Obviously lots of thought and details were put in designing the hotel. Very fashionable place and I had expected more 'beautiful' people hanging out at the bar or the nearby restarants but it was actually quite quiet in the evening, although it was Friday. Breakfast was excellent. Good spread and excellent service. Rather far from the main island's major attractions but if you are looking for a quiet and relaxing place, this is a good choice. Would recommend it for a short getaway.
June 23, 2013
Rated 1 out of 5 by KT43 This hotel charges $45 per extra guest just to step into their pool area!!!!
There is a huge hype about W hotel. However, I was utterly dissappointed with their UNKNOWN policy. I had 2 friends who came along and they were denied entry unless I pay an ADDDITIONAL $45 per person just to enter the pool area let alone swimming which was not written in my reservations! Their general manager replied with :"We have a very clear signage on the pool side from the lobby informing our guests about the same." W= whatever whenever. This is the worst SPG experience I have ever had!
June 17, 2013
Rated 4 out of 5 by CharleneC Lovely Staff
The hotel left us a deep impression with their lovely and friendly staff. From the reception to the housekeeping staff, they were generous with their smiles and greetings. We spent a few hours at the Woo Bar and we had an extremely enjoyable time interacting with the bartenders and sipping the cocktails. The cocktails tasted great and the bartenders took the initiative to explain some of the ingredients they used. Will definitely come back again for a stay or simply chilling out at the Woo Bar.
December 24, 2012
Rated 4 out of 5 by stanisnoangel Great service & very nice pool!
Excellent hospitality and made us felt very welcomed. We were upgraded to the Fabulous Room as the front desk noted we were there for our 1st wedding anniversary. She even arranged for a nice surprise gift and cards to be sent to the room. The 24/7 pool also allowed us night swim which was a really nice feature to have!
December 2, 2013
Rated 2 out of 5 by jmaher Staff problems
Service levels far from those i was expecting. Very frustrating. seedetails below.
December 30, 2012
Rated 5 out of 5 by Tangalan Weekend stay
My boyfriend and I stayed in the Wonderful room just over the weekend. Staff were attentive and great service provided, a cake was delivered to our room as it was my boyfriend's birthday.
Location was great as it was right next to the marina.
The pool was great, drinks were tasty, only thing to maybe improve was the breakfast in terms of quality of food.
November 25, 2013
Rated 5 out of 5 by natVF The Staff at W Singapore are amazing
I was very pleased with the staff at W Hotel SG, they were so down to earth and didn't make us feel like an outsider!
December 17, 2013
Rated 5 out of 5 by Iamboku Amazing People & Hotel
One of the best hotels we have stayed at in a long time! Every single employee, from the hotel managers to the people who opened the front door every time you approached, was polite, friendly, knowledgeable, and eager to help. The pool and gym are open 24hrs so you can use them when you want. The equipment in the workout center was great and in working condition. Even the late night cook made us something that was no longer "available" but he made it anyway. We will definitely be back!
April 3, 2013
Rated 5 out of 5 by Fernando Heaven on Earth
Being a businessman who travels 200 days a year, one can become a staunch critic of hotels. The W in Sentosa cove was, in all aspects, perfection. The best breakfast I have ever had in my life, the rooms are glorious, the pool is lavish, and the staff is the friendliest I have ever experienced. What ever you want, whenever you want. Flexibility 24 hours a day.
The relationship quality-price is outstanding.
The ambiance is the best in the Island.
We will be back, as often as we can.
March 25, 2013
Rated 3 out of 5 by EG00 Lacking in Service
You have good hotel facilities. However, there are many room for improvement. This is the first hotel that I was told to clear room by 11am despite been a platinum member. After taking to the manager, it was only extend to 2pm and reason given was that the hotel is full - which I totally cannot see how the hotel was full from my travel experience. In addition, staffs only managed to answer questions, no delights to customer. Transport ferry service was also not frequent for user.
February 15, 2013
Rated 5 out of 5 by yennG WOW
Fabulous Stay! Simply the very best hotel.I don't have enough words to tell you how fabulous it is. Starting with the customer service which is exceptional from door entrance, F/O uzair, Woobar korean lady & others, all F&B venue are so awesome and almost everyone are so great! Great leader! The rooms are so comfortable, amazing pool & marine view WOW. The all hotel is just perfect. A real lifestyle amazing experience. I love the W brand and one the best I stayed In. Awesome!
February 16, 2013
Rated 5 out of 5 Fantastic hotel
Very nice hotel decortions overall.
interesting and designer style furnishings.
Very clean as I would expect for a new hotel.
Branded fittings, although usage needs some familiarization with.
Very friendly hotel staff and they seem to be very experienced. Especially like the international contingent of staff which makes me feel of being in a different country.
Overall I would highly recommend this hotel. Keep up the good work W Hotel and I hope the quality is maintained.
April 2, 2013
Rated 3 out of 5 by Tean Service
It was unsatisfactory during my check-in. Reservation was done online and has communicated via email confirmation with the hotel. However, when during check-in I was told that no amount has been deducted as this was meant to be a gift by a friend.
The service which I've received was unpleasant and I've asked the hotel staff to ensure no deductions of the payment is to be done thru my credit card and she doesn't seems to understand what I'm requesting. After rectifying, she realized that is the hotel mistakes and no charges will be charged to me.
Conclusion is the training of the staff and how equipped are they and I've asked her the hotel staff don't they have such arrangement before, she couldn't answer me.
I was disappointed as W Hotel is one of the well-known 5 star hotel and this is the service which I've received.
August 6, 2013
Rated 5 out of 5 by Cnathalie1912 Fabulous gateways hotel
I travelled w/ my family and we've already anticipate to be bored during our stay, as the location of the hotel is quite far and we were several times to universal studio. But we were wrong, eventhough not having much facility, the location of the hotel itself is very good, surrounded w/ beautiful scenery, which made us even didn't go no where. The staff is very friendly and helpful, the room was very clean and comfort. For sure i'll missed and come back again.
August 10, 2013
Rated 5 out of 5 by Zac29sg it was a fabulous deal
Really enjoy the stay with my family starting from the reception area right up to the room standard.
Thank you for upgrading my wow suite to fabulous wow. Its was huge and very cosy. The room service staff that serve me was very polite and kept asking if I do need further assistance in my room.I had a great stay even 1 night.
he only thing is amiss was if the plunge pool is heated as it was very cold. neither less great job and service.. Would definately book again
June 9, 2013
Rated 2 out of 5 by BCC2013 Worst check in experience
Of all my 225 nights at spg, this was the worst check in experience. Never had this.
Room was only available at 5.21pm when the contract promise was for check in at 3pm.
Terrible experience. Will personally never come back to W hotel.
December 2, 2013
Rated 5 out of 5 by Kylie Excellent all around
A great hotel for a more relaxing stay in Singapore. The Sentosa location has both its advantages and disadvantages. The advantages are the beautiful surroundings and the extremely peaceful location. The disadvatages are the distance from the City and the time needed to wait for taxis plus the additional costs on the fare. However, as long as you dont need to travel backwards and forwards every day the upsides of the location massively outweigh the downsides.
May 28, 2013
Rated 5 out of 5 by David38 Great hotel, Bad restaurant
I'm sure you have more than enough compliments on your hotel. It was fantastic and the room was great. The heated pool was best ever.
But then, the only thing that was terrible was the breakfast buffet. It was very smelly with bad odour. Not the food smell... the smell you get when you don't dry your table-cloths right and wipe the tables. It was all over the place and it really was disgusting.
I complained to a female, mid-aged Asian manager and all she offered was to move my seat. I told her I am done with my food but only saying because it is really bad. She basically did nothing. She could have come and let me know she asked someone to investigate.
I was informing you not as a complaint but since I was so happy with the hotel, I thought it didn't make any sense for such terrible smell in a top class restaurant. But then, it seemed your employee training in overall was not up to those top notch hotels.
October 28, 2013
Rated 5 out of 5 by Thailandbob New Hotel, Great Experience
My stay at the new "W" hotel in Singapore was outstanding. The hotel has only been open for 2 months and the service was the same as I have experienced in more seasoned hotels. The staff is very attentive and do whatever they can to assist. The facilities and rooms are impeccable, mostly because they are new. The location is very nice, but do to the newness of the hotel, it can be difficult for taxis to find, at least over the next couple of months.
December 2, 2012
Rated 5 out of 5 by LisaM5867 Long Weekend Stay
Basis of Comparison for stay was another exceptional W hotel. W Sentosa met all my expectations and exceeded some also. Hotel was clean and worth its star rating. Staff exceeded customer service expectations, our needs were met and exceeded. Would definately recommend W Sentosa to anyone thinking of visiting Singapore. Location is great and a nice distance from the overly commercialised/retail section of Sentosa but close enough to visit them.
May 29, 2013
Rated 5 out of 5 by Piet61 Super hotel
The staff made us feel like VIP's. The breakfast in the restaurant is the best I've ever seen, so much variaty. The room was super.
Suggestion when you visit W Singapore: also try the high tea!
Thank you all for making this the most beautifull weekend in Singapore.
November 21, 2013
Rated 5 out of 5 by Cori Another Great W
This new hotel met all expectations for a business visit. The staff called me by name and were friendly and always accommodating. It is a new hotel and everything was in great working order, breakfast was fantastic. My only minor comment would be that 50% of the rooms appear to have nice views while the other 50% do not. I got to overlook the entryway so I would definitely request an even numbered room which would face the pool and/or marina.
March 9, 2013
Rated 5 out of 5 by Lowflyingfox Excellent
I really liked the excellent service, room, and the quiet room and atmospheric beat elsewhere. The theme is fun and irreverent. Only issues: the Bose sound system required to operate the TV could be better explained. I had to make a call for help as I couldn't figure it out. Also, the shower door allowed water to flow out under it and that wet the bathroom floor. Minor issues in an otherwise excellent stay. This gem was worth the discovery.
March 8, 2013
Rated 5 out of 5 by AlvinP Great Stay
I stayed over at W over the weekend for the experience and to grant my friend his birthday wish. I am amazed by the room set up and its bold design and modern feel. The rooms were hi-tech, modern decor, great and most importantly clean. I was impressed by the services provided. I had stayed over at some of the local hotels and this proved to be the best experience ever. Perhaps the location and sea facing plays a great part. I did feel that I am out of country feeling. Stress free! Great feeling!
The large pool with floats provided gave us a great and fun time at the pool. I had the chance to upgrade from Wow Suite to Marvellous Suite as there was some fault with the bathtub. To me that was a great service recovery move and the Service Manager was insistence on the offer despite that I was ok with it. Impressed!!! I would be back again for sure.
May 21, 2013
Rated 4 out of 5 by Cookies88 Staffs need extra training
1. One of the girl working in swimming pool was quite blur, maybe she was a part time staff. I asked if I can just take the toys, e.g. Water gun, float, because its our first time. She gave me a blur look, her answer was "what, what?"
2. The room cleaning only done around 5pm! That was after we went to SEA aquarium, the USS and went down for a swim. Short of staffs
3. Dinner time in the Cafe was good, only also short of staffs.
August 12, 2013
Rated 5 out of 5 by ExPat34 A great escape!
It was our third visit to the W Sentosa and each time seems better than the previous. In addition to long walks, a great gym, perfect pool and superb breakfast, we had dinner at Skirt and it was THE best restaurant experience we have had in Singapore. Flawless food and service in a relaxed yet highly professional environment.
November 6, 2013
Rated 3 out of 5 Hotel operator didn't even bother to get back to me, twice!
As a platinum member, the receptionist offer to upgrade my 8-day stay to a suite, upon check in. As no suits were available, they offered to try the next day, which I duly agreed.
Come the next day, when no one got back to me, I called the operator to enquire( not demand). Operator said she will check with reception and get back to me. No one called me back.
When I called to check again, about 2 hours later, another guy operator answered, and again requested some time to check with the reception.
Needless to say, again no one called me back.
Was I in the room when maybe someone called? Of course I was, until I decided not to wait any longer and left for dinner at 6pm.
What a let down. Beautiful hotel with totally crappy follow up service! Sigh
Another 6 more nights to go. Maybe, just maybe they will finally call. Just don't hold my breath waiting.
June 16, 2013
Rated 4 out of 5 by Rovers1 This is a lovely hotel
On entering the hotel, first impressions really are wow! It is spacious, clean and very we'll laid out. The staff are extremely helpful and friendly with exception of concierge at bus/taxi area who tend to be a bit arrogant and don't listen to customers needs. The courtesy bus could do with running later at least until midnight. The room is very comfortable. The lighting is tranquil but very confusing The bathroom is amazing and toiletries supplied are actually of very good quality. The pool is fantastic with the swim up to bar. The water could do with solar heating! I liked the special touches like the floats and balls for kids (and adults) to play/lounge on. We were not so happy with the spa on discovering after we entered his and her dressing areas that in fact it is his and her jacuzzi etc too and so my husband and I were separated. This is worse when you are the only one there as it is very lonely. This actually spoiled the enjoyment of what they had to offer as it is quite lavish. It also closes very early at 10pm.
The kitchen Table restaurant was lovely. Our waitress was very attentive but not overbearing. The food was excellent.
In the evenings the music in the lobby area tends to be too loud but you don't hear it in your room.
The one downfall is that it is very expensive to eat and drink here and so guests tend to leave to eat on the mainland.
We would love to return one day and would recommend this beautiful hotel.
December 13, 2013
Rated 5 out of 5 by tnyree Ultra modern hotel with great service
Although off the beaten path, the W Singapore in Sentosa Cove is a wonderful getaway. The property is immaculate and the service was impeccable/accommodating. From check-in with Aizat, to the amazing breakfast at the Kitchen table, to Byron (master mixologist) serving up delicious concoctions at Woobar, and the delightful pool area with covered hammocks, my stay was near perfect. The birthday cake delivered to the room, was the cherry on top.
If you are in Singapore to get away from it all not bothered by commuting to city destinations (15 mins or so by cab), this property is the place for you.
Key things to note: I traveled alone and felt perfectly safe. You'll want a pool view! I was lucky enough to be upgraded being an SPG Gold member, I appreciated being able to chill outside on the covered terrace from my room on the rainy days. Favorite part of the hotel: Swinging seats in Woobar...
September 14, 2013