Rated 4 out of 5 by Fifiefofum Best in room facilities
Best in room facilities I have ever had! Sound system, lighting, beds, toilet facilities, everything was top class! Even had a charging dock for every kind of phone ever existed! I was impressed.
Service by the staff however fell short of expectations. Pressed quick dial to Dining department and Housekeeping department and no one answered both times. Finally got through to the operator and got my matches only after calling twice and waiting for 30minutes.
All in All, I am impressed with the hotel and room facilities and am happy with my stay! Will definitely be staying with W Hotel again when I have the opportunity to.
October 29, 2013
Rated 3 out of 5 by FvdS OK, but not as good as Koh Samui, Taipei or Seoul
Everything is OK, but we've been to Koh Samui, Taipei and Seoul W hotels and they are just all better.
May 13, 2014
Rated 5 out of 5 by Ryan Personal Attention
The staff at the hotel went above and beyond to make my stay more enjoyable. It was a busy Holiday weekend yet the staff was able to make me feel like they were there for just me. Each time I entered the hotel, they welcomed me back by name. I had a little present in my room each night with a letter from the GM. It made me feel like I was Platinum again. My flight from Singapore was extremely late, again no problem, late checkout was provided. Thank you for an amazing stay. The restaurants, Skirt and Kitchen Table were both excellent! I must mention that this hotel is more family oriented than the typical W Hotel. Will definitely be bringing future little ones here.
May 26, 2013
Rated 5 out of 5 by Melayu27 Excellent Hotel with Awesome Staff
the facilities and the staff are awesome, especially 2 of your staff who have gone beyond their duties, Lorraine and Dwi. They have make my family and my stay a memorable experience. Lorraine has been patient and helpful during my check-in and organizing a surprise birthday for my son.
As for Dwi, she has been helpful in rendering her extra effort during the process in checking out by making sure my aged parents are safe and comfortable.
As for the hotel, the view from my room are priceless.
My only negative comment are it will be perfect if the WC are also installed with a spray gun or bidet like those in Japan WC
December 12, 2012
Rated 5 out of 5 by MrIcon Perfection away from it all
We arrived on an early morning flight, and our room was made available without advance request very nicely at about 9.30am, which really made our day. We used a suite award and it was really worth it - easily the best room I have ever stayed in in Singapore.
Sentosa Cove is of course a bit out of the way so W may not be best suited for a business stay, but visiting this ultra-exclusive enclave is an experience itself.
The seats in the lift were a very nice touch. All in all, we will be back
December 23, 2013
Rated 3 out of 5 by Gerval This hotel is great but cleanliness need more improvement
This a great hotel with a fun pool and nice design.
But a very bad point is Algae started to form around the silicon area at my room bathtub and the pool despite this is a new hotel.
i could see that the dust particles in the air when i happened to shift my pillows.
For the spa area, i went to the steam room. Despite the steam room is quite dim, the smell of the mould is noticeable n the tiles surface is slimy... Its really disgusting. A deep scrubing is need for that steam room. This is such a new hotel, yet alage started to form around areas, what will it be in another few years. Its quite a huge turn off seeing a 5* hotel with such a low maintainence in cleanliness.
September 15, 2013
Rated 4 out of 5 by RBrown1214 Hotel rooms were incredible, but hotel needs to improve transportation.
Enjoyed our room immensely, once the door nob issue was resolved. Room failures in a new building are expected, The Hotel General Manager was very helpful, was nice to have met him personally.
Due to the proximity of the hotel from the downtown area a taxi or shuttle bus is required. We took the shuttle bus in the morning, which worked perfect, however the pick-up is not consistent.
In 2012 I've stayed at the W Taipei, Nines-Portland OR, W Seattle, W Hong Kong...Typically W hotels are downtown (excluding Kowloon-Hong Kong), hip, young and energetic hotels, so I was not prepared for the "Resort Location".
Looking forward to checking out the W in Hawaii in a few weeks.
January 3, 2013
Rated 5 out of 5 by Claes Best in Singapore
This is the best hotel in Singapore.
November 26, 2013
Rated 5 out of 5 by Bunnchen We loved the W Life!
After hearing so many first hand experiences from friends who stayed at W hotel for a staycation, I was convinced that spending my anniversary will be no doubt at W Singapore. And they did not disappoint us! From the funky designs, to the interesting descriptions and copies of the materials and amenities in the room, everything was entertaining. We loved how the lights are played in the room when you choose flirt, home, escape and hello. We also loved the location! Our balcony overlooks the dock. Speechless! Every penny was worth it! Thank you to W team for making our anniversary memorable. I have already recommended it to a couple of friends and will continue recommending it!
April 15, 2013
Rated 5 out of 5 by Kentsu82 ONE OF THE BEST ONE!!!
OVERALL IMPRESSION: Great hotel located in Sentosa Cove. This is a new W Hotel property and it is consistent with the W Hotels brand and elevated class of service. I recommend this hotel.
SPG RECOGNITION: Very good. Was upgraded to suite with great views.
THE ROOM: Classic W decore with all the high-end electronics in the living room and bedroom. Also, the curtains were automatic which was a nice touch.
EXCEEDED EXPECTATIONS: Room upgrade. Robes. Toiletries. The breakfast buffet was awesome. I particularly enjoyed the huge assortment of pastries and desserts. Nicely done!
DID NOT MEET EXPECTATIONS: None.
January 17, 2013
Rated 3 out of 5 by aWhotelFan Mr
Nice and comfy wonderful room but with no view at all. Its totally desserted in Sentosa Island. Good for those looking for a relaxing resort at a hippy hotel but do not expect any cultural activities in the close proximity. Can be 30 mins taxi ride to city during heavy traffic. Excellent Spa and a good gym.
The hotel is packed with locals on the weekends. Food is unadventurous. Buffet breakfast is limited and can be repetitive after staying for a few days. Staff need to smile more. Service is on time in general but no surprises. Not really value for money overall considering other hotel options in town.
June 9, 2013
Rated 3 out of 5 by iz999 Great Hotel, Poor Service
The hotel is great, with good facilities, a very nice location, and great restaurants and bars. Overall the setup is very good.
The one major thing that unfortunately lacked is the service, in particular at the reception. It was slow, the people seemed quite lost not knowing what to do, and unresponsive to particular requests. No point in going into specifics, but as a Platinum member and frequent Starwood customer I can honestly say the service significantly lacked compared to a lot of other SPG hotels I've stayed at around the region.
Overall a very good hotel, but the service really needs improvement.
December 19, 2012
Rated 4 out of 5 by Jiemin Private pool stay for two
Overall, room was great. However, while making the reservations, I mentioned that I was going to arrive an hour early. Despite arriving on time for regular check-in, the room was not ready.
Staff offered drink vouchers for two while we wait for the room, and mentioned that she will come back to notify of room availability. However, after 30 mins, there was still no notice. In the end, I approach the registration staff again and it was only then that action was taken to check on the reserved room.
It was an inconvenience especially when I am in my 3 trimester of pregnancy and still had to go around checking on the reservations I made. I ended up only checking-in at about 4pm, 2 hours later than my reservation notification of 2pm.
March 18, 2014
Rated 4 out of 5 by BusinesTraveler Trouble with Taxi's
While I enjoyed my stay, I found getting to and from the hotel to be a large hassle. As a business traveler, the lack of number of cabs and their lack of credit card use made my experience less than desirable. Even when I tired to pre-arrange a taxi it was hit or miss on if they would accommodate my use of credit card. Almost every night, when I was finished with work, it took me a long time to find a taxi that would take a credit card and also find someone who was willing to drive out of the town to the hotel. Most drivers did not even know how to get to the hotel. I had to direct them myself. I hope as the area continues to develop this does not continue to be an issue for visitors.
June 18, 2013
Rated 4 out of 5 by Deouin Great Family Holiday
Travelled with my husband and two young children. The pool was awesome and never felt busy. The rooms were beautiful and comfortable. Very peaceful and beautiful views from the balcony. Staff we very helpful with everything. Loved our stay at the W cove hotel sentosa.
April 29, 2014
Rated 5 out of 5 by Nat2 Great Experience!
I would like to thank all the hotel staff who attended to us during our stay at the hotel, for their excellent service. From the moment we stepped into the lobby, we were greeted immedicately by the warm and friendly staff, our needs and quiries were also attended too quickly. Amenities were nice and clean too. My family have stayed in serveral other "branded" hotels in Singapore but it was W who gave us the best experience! In fact we are considering to return for another stay in Jan when my wife and I celebrate our wedding anniversary! Thank you again and congratulations for a job well done!!!
December 26, 2012
Rated 4 out of 5 Nice stay, nice hotel, disappointing breakfast
I stayed at W with my wife and kid for a weekend. Check in was fast and efficient, room was nice (even if the window was a bit dirty). The pool is great.
We were unlucky enough to be there at the same time than some yacht show, so restaurants were all booked and we ended up having room service, which was not bad.
The buffet breakfast on the other hand was sub-par in terms of food quality. The coffee was horrible, vending machine quality.
April 14, 2014
Rated 5 out of 5 by Mike666 A relaxing Paradise in Sentosa
This W is new, so the facility is great and shining. To me the pool and the gym is the best place because it open 24 hrs. This let the guests can arrange their time freely during the stay.
Like I said It's a new W hotel in Sentosa, Singapore. So the staff might still need some training. Some lack of the service might happen but the staff try their best to fix the problem and try their best to satisfied the guest.
The management team is also quick respond and knows how to earn their client's trust and royalty back.
Although I only stayed for 1 night there due to the tight schedule of my trip but I had a great time in W and will definitely stay there again when i travel to Singapore next time.
March 13, 2013
Rated 4 out of 5 by Boey Paradise in the midst of Sentosa
We stay 3D/2N at W Singapore for my birthday celebration. This is our 2nd time staying in this hotel, and it never fails to impress us. The staff are polite and friendly. Great facilities with 24hrs pool and room amenities are always top up. Awesome breakfast spread being served.
The only hip-cup this time round was when we booked the room via its mobile site, it didn't prompt us of the on-going promotion and we ended up paying higher than the usual. As you will be entitled to a 15% off for booking 7 days in advance. :(
Nonetheless, we will definitely still be back for another staycation.
July 8, 2013
Rated 1 out of 5 by Adamng Very poor dining experience resulting in an overall bad vacation
The experience at W was fantastic until dinner. Impressed by the hotel, we decided to have our dinner at the Kitchen Table (buffet style) and that was a disaster. Food wise, the salmon sashimi was great and that was it. The food stations were always running out of food. At one point, there was only rice, curry and papadam. It was pathetic.
Service was zero. Our table was not cleared, we never had our water refilled. The chef promised to send soup to our table and it never came (although it did went to other table). Overall, the horrible dining experience spoils it all. The person in-charge even had the audacity to say that the restaurant was busy when the place was half-empty.
It was an absolute disaster
January 13, 2014
Rated 4 out of 5 by Jocs Good facilities and great design
Great hotel. Friendly and welcoming staff that were accommodating.
The environment was relaxing and facilities were well kept and inviting.
The only complaint was that the bathtub showerhead/hose was spoilt and could not be fixed. Not sure if the management knew about it, but it was already spoilt when we checked in. Hope it will be fixed before the next guest arrives, or, at least, not use that room till the showerhead/hose is fixed,
Otherwise, a great hotel nonetheless. Will recommend it to everyone and anyone.
March 21, 2014
Rated 3 out of 5 Well decorated Hotel
Generally, I have high expectations from this hotel. Experience as below:
1) Check-in - great service & efficient
2) Room - Couch has stains, dead flying insects found near window behind curtains & next to bathtub (beside sliding door), sliding door between bathtub & room cannot be closed (need to call for help), baby cot was in my room when checked-in (but I never request), pillow too soft
3) Facilities - Great pool & F&B, but curious why TV has HBO for English movies but nothing for Chinese Movies
4) SPG - member has discount at dining facilities but not for in-room dining? Weird?
July 8, 2013
Rated 5 out of 5 by Liza886 Great Arrival Experience!
Upon our arrival, there are several staff at the main enterance. Each individual has their task to do.
Open my car door, checking my luggages and a Malay lady brought us up to the reception.
It was a personalized service and we were welcomed by each individual at the very first point of contact!
December 20, 2013
Rated 3 out of 5 by Singapore76 Hotel Decor very good
The overall impression and decoration of the hotel is very good.
Staff - There seem to be alot of unhappy staff, I frequently heard complaining from the general staff around the poolbar and restaurant areas.
For the Spa - in comparison for the cost and quality there are much better spas available in Singapore.
April 21, 2014
Rated 3 out of 5 by David1259 Expected standard, nothing outstanding
Pretty ambience, nice rooms and good location next to restaurants, village and waterfront.
We were disappointed that most of the staff did not speak good enough English. Restaurant staff at breakfast took 45 mins to get us a bowl of cereal and a pancake. Breakfast cafe was excessively crowded, people were sitting elbow to elbow, there were accidents where trays of food were spilled.
Room service food was rancid, although we were not charged when we returned it.
All in all, for the regular room price, one would expect a far better standard, especially from a Starwood hotel.
December 17, 2013
Rated 4 out of 5 by Cyndee0315 Nice & relax hotel, but inconvenient location
I have heard of the location in Sentosa but I wasn't expect it is that inconvenient! When I took the train into Sentosa, I have to take Bus 3 and dropped off on the 4th stop where the driver said W shuttle bus will catch me there. I have been waiting for more than 20 mins and I saw nothing. Not even any signal to show me where I am or where the hotel is. After checking with a lady, she told me that the shuttle won't stop by here! And I have to carry all my luggage and walk to W Singapore. What a long walk!
Except for the location, everything is good. Nice room with nice design.
October 10, 2013
Rated 5 out of 5 by 0coke W Sentosa is a reason to go to Singapore
I was actually a bit concerned about staying at W Sentosa because the hotel was new. But not only it looked goog, the hotel has a beautiful pool, the food was very nice and the staffs were always willing to help. The Marvelous suite looking out the harbor was far much better than I expected and all my family loved it. Away rooms are much smaller but we were glad we got the room with a plunge pool because our child spent the whole day there while it was raining. I enjoyed the breakfast buffet very much and so did my husband. I wish the restaurant was bigger so it would be less crowded, though. My family actually didn't enjoy Singapore much but we all agreed that if we go back it would be because of W Sentosa.
January 22, 2013
Rated 5 out of 5 by HandelLover Excellent Staff Supports
I was worried about transportation to Santosa Resort World... because of the distance from the hotel to the theme park. It turned out there was no need for any worry because everything in the hotel in Cove, Singapore was well arranged with shuttle and very informative and helpful staff members, so all our family members were able to enjoy the area 100%. Also I was very much impressed by the vehicle services to a local shop (a drug store) to purchase a medicine for my kid having allergy.
This hotel cannot be better!!!
I recommend fully~~~ and am sure to visit again.
April 5, 2013
Rated 5 out of 5 by cassie24 loved!
loved it! location was good if you dont want the hussle n bussle. there's plenty to do and see in the area on the island, taxi or bus though.
staff were lovely greeted everytime - very welcoming. decorations were nothing like i have seen, eye catching and imaginative.
food wasn't my cup of tea - guess im just used to the aussie food; but apparently the seafood is to die for (room mate said). rooms were tidy everyday - freshly feel. oh and the beds, makes me want to get a new bed when i arrive home, the best pillows and comfiness of beds ever!!
reconmend W with star quality!
September 6, 2013
Rated 5 out of 5 by apple1234 some tiny details need to adjust
I was kicked down by the corner of bed, it's better if there's some protection around it. If the makeup mirror with LED light will be better.
January 15, 2014