W Singapore - Sentosa Cove

  • 21 Ocean Way
  • Singapore,
  • 098374
  • Singapore
  • Map
 

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Note: At this hotel guests 12 and under are considered children. Please adjust the number of adults and children as needed.
Please see room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 12 or younger sleep for free in the existing room bedding. Rollaways and cribs are available upon request at no additional cost and are based on availability upon arrival. Buffet breakfast is available for children at 50% off the regular adult price.

Age for Registration Policy

Guests must be a minimum of 18 years old, with a valid photo ID, to check-in.

Rated 4.1 out of 5 by 452 reviewers.
Rated 4 out of 5 by Thank you Thanks W Hotel for giving me a memorable stay with my family July 14, 2014
Rated 5 out of 5 by Top service and facilities During our stay at W hotel Sentosa, we did particularly appreciate the kindness and efficiency of the staff members, anticipating our needs, and consistently solving our little problems or regular requests. The decor is very original and inspiring and electronic features are really amazing, including controls for drapes, lighting, and surround-sound. We also took advantage of the free bike facilities, the fitness club and the very charming swimming pool. Our stay was a real moment of quietness, happiness and total relaxation. But, above everything, the staff members were very dynamic, helpful, enjoying their job ... and enthusiasm is always very communicative! March 17, 2014
Rated 1 out of 5 by Zero Platinum benefit, not even a decent shower I was very excited when I booked this hotel because it is my first time to W Singapore. 2-3 days before my check in date. I noticed my booking vanished from my spg app, I thought it was a system glitch so I did not paid any attention, When I was checking in, I asked if there will be an upgrade for Platinum benefit. the front desk staff did not acknowledge I am a Platinum member. I had to provide my membership number again which I already did when I made the booking. Later I have been told there will be no upgrade and not even a room at higher floor which was in my profile when I made the booking. They gave me a room on the 3/f at the end. I think this happened when my platinum number not being attached to my booking which is no fault of my own. The front desk staff also seems surprised when I told them I am a platinum member also the drinks was part of rate I paid not a benefit. They wasn't aware of that. After we checked in to the room and took a shower there was a strong odour from the drain but it stopped after 10mins we using the shower. The water pressure was weak and the water temperature doesn't stay constant. The odour happens again when we had the shower in the morning so i guess it only happen when it was not used for few hours. There was a company booked the whole hotel for a week. Everybody was busy getting the hotel ready. We were told by the hotel check out at 12pm sharp and no luggage storage can be arranged. We felt we were being ignore most of the time. I am hugely disappointed about W Singapore and will not come back again. July 15, 2014
Rated 5 out of 5 by Funky, unique and opulent I stayed in the W in Sentosa in December 2013 and it was a fantastic experience for a romantic getaway staycation. Although it is quite an expensive option the hotel and room decor is second to none with plenty of finishing touches and a very modern feel. We enjoyed a fantastic dinner at the restaurant and although we only stayed 1 night it has lived on in our memories so well that I have just booked to stay again on Monday 25th May, this time in a Marvelous Suite which we are looking forward to! May 22, 2014
Rated 5 out of 5 by marina view Great views overlooking marina and the bay,with sea just at the distance June 9, 2014
Rated 4 out of 5 by great hotel only disappointing things was not being told about the pool party when booking. would have been nice to know there would be bikini clad drunk people running around the hotel for hours. we would have arranged activities for that day July 8, 2014
Rated 3 out of 5 by The hotel is great but staff need more training ... This is my second stay (the first one was back in October when the hotel was newly opened) and I must say the hotel is running a lot better compare to my first stay. Overall, the staff are friendly and I must thank them for finding my left behind Blackberry. However, some of the staff are a bit "robotic" and need more "service" training. For example, when I tried to order french fries at the Pool, the attendent simply said, they don't have it. Yet, in the menu, the burger is came with fries. I would expect a hotel should be more flexible and it's not that difficult to arrange french fries. Secondly, when I report the WiFi isn't working at Room 714 (I can see the signal but just can't register), the attendant at the Welcome Desk simply said there is nothing they can do as the network has been oursourced. I told him I understand and he should still log it and report to the operator but he sort of against the idea. January 6, 2013
Rated 1 out of 5 by EXTREMELY DISAPPOINTING. Ironically, W singapore pretends to be fancy and modern in a high class. But as a matter of fact, they are not aware of essential elements to be a real class. Choosing this hotel was a huge mistake after all in the singapore trip. 1. They're careless about what their valued guests want to know and ask for. To be worse, they don't bother to give an alternate option, saying just NO or I don no. I felt treated even very poorly. 2. Room cleaning and turn down service were pretty immature, actually worst I ever stayed. 3. Hotel shuttle system is dysfunctional and in serious need of improvement. Its so small sized van there were some people arguing of getting in. It cannot possibly make up for the bad location. better increase stops and times it runs per hour. 4. This door man escorted us to a cab. It was on-call one but we were waiting on the no surcharging Taxi Q. I asked the door man if there'll be a extra charge. He said NO. But the taxi driver ended up asking for surcharge. I tried not to pay more than the meter but TAXI driver yelled at me so I was forced to. I was very upset that time and wanted to go back and tell the door man off but I had to rush for my flight. The reason I chose your hotel was I had very nice stays at other W hotels. However, disappointment is the only mood I was in throughout my precious stay at W singapore. So, I'm sorry but It's the end with W hotels for me due to W singapore. June 11, 2013
Rated 5 out of 5 by A great escape! It was our third visit to the W Sentosa and each time seems better than the previous. In addition to long walks, a great gym, perfect pool and superb breakfast, we had dinner at Skirt and it was THE best restaurant experience we have had in Singapore. Flawless food and service in a relaxed yet highly professional environment. November 6, 2013
Rated 1 out of 5 by Great facilities and locations but poor services Recently, my family visited W Singapore for a staycation. It was a disappointment as the services were 3 star standard. The Whatever/Whenever promise was a good branding, but it requires the staff to take a can-do spirit to deliver the promise. Issues encountered spanning from checkin, hygiene standard, knowledge of staff in the restaurant and Whatever/Whenever desk, attitude of associates at the bar, mixed up of schedule at the SPA, confirmed a taxi waiting at the door by concierge and turned up finding a queue instead, other guest with luggage turning up at my room at night as they were assigned my room, all these happened in a single night stay! I asked for 4pm checkout the day before, was given 2pm, but finally I checked out at 12pm. It will probably be my last visit to W Singapore. January 1, 2013
Rated 2 out of 5 by The stay did not start well :-( Upon arrival at the hotel, we were informed that there was no more car park at the hotel and were asked to park at the Cove Village carpark which as first timer we don't know where it is. We also have luggage in the car and the manager just asked us to unload and park our car at the Village. At the check-in counter, we were then being informed that our room is still not ready (it was already 4.30pm when we were at the check-in counter). The recep counter gave us two complimentary drinks and mentioned that they will give us a call when the room is ready... unfortunately the call never came and we have to go back to check. The whole ambience was just messy and unpleasant. December 9, 2013
Rated 5 out of 5 by Modern and Stylish Hotel I really enjoyed my stay at the W Singapore… Perfect for relaxing by the pool by day and enjoying a few drinks in the bar at night with cool music provided by local DJs… July 8, 2014
Rated 5 out of 5 by Love this hotel Nice new & clean hotel. Artfully decorated. Eye for details. Romantic room. Good breakfast. Nice pool. Quality toiletries by Bliss. Comfy bed. Complimentary parking & wifi throughout hotel. Should include complimentary Sentosa entry. Surrounded by high-end sentosa cove village. November 5, 2013
Rated 5 out of 5 by Super hotel The staff made us feel like VIP's. The breakfast in the restaurant is the best I've ever seen, so much variaty. The room was super. Suggestion when you visit W Singapore: also try the high tea! Thank you all for making this the most beautifull weekend in Singapore. November 21, 2013
Rated 3 out of 5 by Need better staff training I called my taxi around midnigh as there was a long queue and told your staff. Upon taxi arrival, taxi driver already indicates he is booked and turned one round. When I opened the door and about getting in, the lady at the front door stopped me. Here is how the conversation went. "you booked the taxi?" "yes" "you booked this one?" "yes".. She immediately turned to one of staff and said "go and check his booking". In front of my face, your staff then hopped into taxi and checked the booking with taxi driver... no explanation.. no apology afterwards... Is this service or interrogation? Quite disappointed. December 9, 2013
Rated 5 out of 5 by This hotel is in a great Location A great Hotel in a great vacation location - Sentosa.. Anyone wanting a perfect Singapore Holiday closest to the Singapore attractions - This is the best place, great staff, wonderful pool and a comfortable room... May 27, 2014
Rated 5 out of 5 by Great Night!! HI, I was very happy that the W was so fantastic. It was my family trip with parents and sons. They were very very happy and loved the atmosphere and food and etc. We wanted to stay logner! We will visit again definitely near future. Thank you very much for your great service. Have a good day. Best regards, Yunhee May 18, 2014
Rated 5 out of 5 by Great Value This hotel provides much more that any other hotel on Sentosa- unique design and ambiance, keen and happy staff, attention to detail and every concern about your comfort. Situated by a beautiful marina and the Quayside restaurant complex which also contains a wine shop, supermarket and hairstylist, it provides the best relaxation for your holiday. May 16, 2014
Rated 4 out of 5 by W Hotel Gem Great rooms and facilities, restaurant services during breakfast and dinner can be improved. Great pool bar and service. July 5, 2014
Rated 4 out of 5 by Very pleased Everything great. Staff very friendly, responsive, fantastic facilities. Only negatives are selection of breakfast buffet limited, food quality and quantity could be better. For example, we ordered a fish burger by the pool and literally only 2 burger buns, a small piece of fish and a few pieces of lettuce are provided. All that for S$20 plus. Staff made a mistake by claiming one of the rooms did not include breakfast when my email confirmation said the contrary. Despite the negatives, I still rate this as an excellent stay. June 24, 2014
Rated 5 out of 5 by Great pool, spa & gym facilities My kids and I love the pool, they have floating mats, beach balls and water sprays to keep us busy. Nice music been played all day. Swimming at night is lovely and romantic. The indoor spa was rejuvenating. Overall, the hotel atmosphere is fun and vibrant! we even rented the hotel bicycles to explore the nearby vicinity and tried out the various restaurants at quayside ise. It would be perfect if they have buggy for family usage or segway. We have great view of the pool from our room. Would be good if they can incorporate the price of kids breakfast in the package. We would definitely visit the hotel again. Keep it up W hotel! Your staff are simply wonderful, esp your housekeeping staff at L7. August 12, 2013
Rated 2 out of 5 by Same problem happened to other guests without improvement It's my first time to stay in W hotel. It's an expensive and supposed to be high-end hotel but failed to meet my expectation. I don't ask too much - a good shower and a great room for over-night sleep is all what I need. http://ugc.starwoodhotels.com/profiles/3523wh-en_us/82003012307361959835/profile.htm From the above guest, he complained about the shower was being either too cold or too hot. Yes, I experienced this too when the water actually burned my skin. So I turned just a bit colder then suddenly it became colder than ever. I will say this is the worse shower experience I had ever with Starwood Hotels. A W hotel room shouldn't be like this. Even the water pressure is a disaster...not strong enough I guess. But I didn't complain to the management because I know it WILL NOT make any difference to me since I chose to stay in this hotel at the first place. I guess what I should do is not staying in W Singapore next time. I moved to The Westin Singapore today with a better location and room rate. Thank you. July 3, 2014
Rated 5 out of 5 by Outstanding hotel. All features of this hotel meet the high standards of the W Hotel system and Starwood system. The staff are very helpful and friendly, and clearly carefully selected and well-trained. The facilities, including the large and beautiful pool, are wonderful. My only criticism is that Port Wine should be added to the wine list, since all major hotels around the world offer port wine by the glass. Port wine is the most popular sweet wine, and should be made available at the W Hotel Sentosa. April 26, 2014
Rated 5 out of 5 by Best Staycation location in Singapore I redeemed two night stay with W Sentosa using my SPG points for my wife's birthday celebration, since we just had our first child and W Sentosa seems to be the best location we can get in Singapore. The checkin process started bumpy as the hotel had a full house for the weekend, finally we were checked in by 3:40pm after B&F Insider from the Woolbar have to personally follow up with the housekeeping team to expedite my room. Since it was for my wife's birthday celebration, when I stepped in the room and noticed the expected arrangement had not been done and due to mis-communication with the Whatever-whenever staff, i was quite unhappy and upset with experience by then. Fortunately, my feedback was heard and action was taken immediately, guest service manager reach up to me clarified and even took care of our hi-tea in the woodbar on the following day. My staycation experience went over the root after then. My wife remarked that the AWAY-SPA was probably the best SPA she ever had ( she is a big fan of SPA), the breakfast spread in the Kitchen table was fantastic, one of the best among many hotels i stayed. Since the hotel was on full house during my first night, W Sentosa was not able upgrade us as part of my SPG platinum benefit, but luckily we were upgraded into Marvelous Suite on the second night and the room was so great that we just want to spend the rest of our day in the room, marina view, great outdoor furniture, Jacuzzi bathtub... definitely make all other hotel room we stayed before mediocre! We love SKIRT restaurant in W hotel for the fact that they serves great quality of food and specialties such as dry-age steak. Many might think the steak house in the 5 star hotel on Sentosa will be pricey, I personally think it is very reasonable compared to many steak house in Singapore. We already thinking about another staycation in W Sentosa again! December 3, 2013
Rated 5 out of 5 by Great Anniversary Staycation! Wonderful facilities with tasteful design which brighten one's day. Room facilities were great. However a minor let down was experienced as the inviting bathtub has a faulty drain plug which cannot be repaired. Hence was unable to enjoy the tub and the thoughtful bath amenities provided. The pool was beautiful. Especially liked the floating "things" left in the pool for our use. The bean bag in the water was my favourite, Hopefully the tear observed on the bag cover can be repaired or replaced. Would be sad to see it removed during my next stay. Service received was excellent all round. Encounter with counter, pool, restaurant, and whatever/whenever staff were pleasant and helpful. Highly recommended. December 13, 2013
Rated 5 out of 5 by This hotel has great features This hotel is really fantastic. The room is well organize and comfortable to stay. Staffs provide good customer service and is very friendly. Will visit W hotel Sentosa again! July 3, 2014
Rated 2 out of 5 by So serious teething problems - I would wait 6 month to a year before staying at the hotel As an platinum SPG member I made a redemption booking to staying at the W for a short getaway with family but be warned there are some major teething problems so be patient or wait 6months to a year before staying Issue we had 1).It all started bad when 4 bell boys watched me drive up and offered NO assistants while my pregnant wife and 5 year boy got out of the car, they continued to watch and argue when i started to unload the car... only jumping to work when shouted at (not the way to start a stay) 2) If your an spg member be warned they don't seem to know how to handle you and you will need to let them know what benefits you are initiated to. I tried to use the suit rewards but was told i couldn't as the suits where all full!! Not you can see all the rooms from the pool 3) Staff need more training - the GM needs to be ripped a new one in my opinion as the level of disorganization is at epic proportions - just a few examples A) i was called 3 time regarding breakfast being told i had it, i didn't then i did???? B) Breakfast is a train wreak, staff seem to be running around and knocking into gussets, busy with trivia tasks and not making sure guest are relaxed and have everything. room was not ready for us and staff seem to keep coming with this, that and the other thing..ahhhhh 4) ONLY 2 restaurants - over priced i would advise you either drive out to vivo or eat room service as the two restaurants are over priced and offer very limited and poor quality of food -and if your a young family one restaurants banns kids under 12 and forbids you to share food (HELLO this is ASIA!!! and a family hotel!!!) 5. the pool has too few spots to sit and even fewer places in the shade!!! HELLO WE ARE 100miles of the equator... its HOT 6. Rooms are nice but offers very few tv channels in comparison to other SPG hotels -i would bring movies or games I'm sure most of this can be fixed, but unless you have to stay now i would wait... and thank god this was only a few days October 27, 2012
Rated 4 out of 5 by Great Ambience Great boutique hotel in a quiet corner of Sentosa. Responsive staff, nice big rooms for 2. Has a Bose system with blu-ray player in the room. However no nearby beaches within walking distance. You have to depend on the shuttle bus to to the activity areas in Sentosa. Would be great if they provide some newspaper for the day. June 30, 2014
Rated 5 out of 5 by The signature bed is so comfy! love the bed so much ! and the staffs are friendly and helpful ! will definitely come bk to W again ! July 2, 2014
Rated 2 out of 5 by Transportation arrangement really needs improvement it's difficult o find taxi at Hotel's lobby. In addition, the Hotel staff didn't tell us the booking fee, and extra charges for some expensive taxies. That's a very bad experience for us. July 2, 2014
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