Rated 5 out of 5 by Milez Exemplary hotel standard
The W Singapore is probably one of the best hotels i have ever stayed in. It may not be the most luxurious hotel i have stayed in. There are more luxurious ones. But the high standard set by the design of the hotel, the service, the cleanliness, quality of beddings, furnitures, etc are all top notch. I will definitely come back or book another W somewhere in the world.
December 15, 2013
Rated 2 out of 5 by tokkimommy Staff not professional and room not very pleasant
I stayed at this hotel one night on may 25th.
It was a long weekend in singapore so it was fully booked according to the staff.
As a result, the service was very poor, nothing like the W standards that i used to know
check in was 3pm but the staff says the room is still occupied and they would try their best to get the room asap but he didnt give me any time target. then, when i said that i would like an upgrade if i have to wait with no time target, the staff goes back and gets the room for us. which proves that he did not try his best to get us a room but was just testing us
also, it took their staff almost an hour to deliver our suitcase to the room
lastly, the bed sheets didnt smell good... kinda smelled like old laundry
the hotel staff kept saying they are so busy so occupied but honestly when you pay more than 400 sgd for one night... the customers dont really care but they just want to be treated properly
May 27, 2013
Rated 5 out of 5 by Tangalan Weekend stay
My boyfriend and I stayed in the Wonderful room just over the weekend. Staff were attentive and great service provided, a cake was delivered to our room as it was my boyfriend's birthday.
Location was great as it was right next to the marina.
The pool was great, drinks were tasty, only thing to maybe improve was the breakfast in terms of quality of food.
November 25, 2013
Rated 3 out of 5 by Eddie1111 Just ok
hardware is similar to W Taipei, but when compare to software (eg. dinner @ Kitchen table, staffs responsiveness when made comments on food, woo bar ambience) there are significant gaps
July 14, 2014
Rated 4 out of 5 by JCR1964 Excellent Holiday Venue
Very relaxed atmosphere. Very helpful staff. Fantastic facilities. Needs some help in the 'Wet' bar as far as service goes, but other than that a very enjoyable holiday destination.
July 14, 2014
Rated 5 out of 5 by happySabrina Exceeded my expectations
My staycation exceeded my expectations. The facilities are new and tip top condition. Staff was genuinely friendly and accomodating. Love the toiletries - excellent product!
Small point for improvement - hot items for breakfast was a tad cold.
March 11, 2014
Rated 5 out of 5 by JDHD Exceptional Experience
Among numerous five or six star offers in Singapore, few would beat W Sentosa in term of luxury and comfort. Many would offer greater value for money but W Sentosa excels in extraordinary rooms with top notch design, layout, impressive sound and lighting system, well thought out amenities, and finally the exceptional signature bed. I am thoroughly impressed with the amount of attention given to any touch point in the room. The pool is a great attraction even though I rarely utilize it in my travel. Bars and restaurants are what you expect them to be, but leave some room for improvement, especially at checking in because of the huge crowd there at weekend. The locality is something to look forward to as W Singapore is located in the wealthiest neighborhood of Singapore where you would find great restaurants right next door. It really adds to the peace you desire in a vacation, away from the busy main city. It was a truly detached and relaxed stay.
October 1, 2013
Rated 5 out of 5 by rokrsa The best designed hotel
I was super impressed with the fact that every inch in the hotel room was well thought and very neatly designed. It was a very refreshing experience
March 30, 2014
Rated 4 out of 5 by Ming8 Nice hotel with good steak house
This hotel is good for a weekend break. Skirt is a good steak house located within the hotel. You may consider marketing the two together.
July 14, 2014
Rated 5 out of 5 by euph0bear Cozy hotel at Sentosa
W Hotel Sentosa has a cozy and comfortable environment to it that gives us a really relaxing place to pamper our souls.
April 1, 2014
Rated 4 out of 5 by Wyal Service staff can be more helpful
This is my first stay at a W Hotel and I am generally impressed with the hotel and its facilities.. The concierge staff were friendly and helpful but I was quite upset that the staff weren't all that service oriented.. There were 2 instances, we went for a night swim close to midnight and needed some towels, whilst there happened to be some staff around, they simply told me that there were too many guests today and they have no more towels left. I am sure they could have hooked up with the room service to help us with some warm towels after a cold night swim. The next day, I wanted to check where the spa and sauna was after a morning swim, and if the facility was for complimentary usage, the pool staff at the towel collection told me she didn't know much and I had to wander around with a wet towel into the spa reception whilst the onlooking spa visitors were booking in their spa services.. Perhaps the management can look into training their staff in knowing the hotel better and being service oriented as a whole.
February 9, 2014
Rated 5 out of 5 by Phan82 Check out and In
special thanks Mr Aizat from front office and Mr Aldrin from Concierge team very helpful and professional and follow with starwood standard highstanding
March 21, 2014
Rated 5 out of 5 by brian8881 Lovely and romantic Hotel
THat is the first time i spent 4 nights in W sentonsa at singapore, the mood is excellent, staffs are helpful, the 24hrs pool is great, the breakfast at kitchen table is good. i recommend this hotel to my friends and personally, i will book w in my coming trips. amazing vocation feel.
January 6, 2014
Rated 5 out of 5 by John10 Wonderful stay, thank you
My family and I stayed at this hotel for 10 days recently and it was a wonderful experience. Staff could not have been nicer, room was fantastic. Great little restaurants just around the corner. Not much to add.
February 28, 2014
Rated 5 out of 5 by Mishelle overall experience is wonderful!
The Welcome talent John and Woobar talent Julia are really impressive. So nice to talk to them. Other talents are also very helpful. However, the hotel shuttle bus service is not working really well, since we have been waiting at Vivo city for 45min and more, but we still cannot get on.
December 17, 2013
Rated 4 out of 5 by SJBB Thank you
Thanks W Hotel for giving me a memorable stay with my family
July 14, 2014
Rated 5 out of 5 by estuance Great service and fab facilities
The staff were very attentive and welcoming, always attending to our needs. The facilities were also kept extremely clean, and the variety of facilities wow-ed me. Will definitely be back again!
March 2, 2014
Rated 5 out of 5 by curious52 Friendly and relaxed in a luxury setting
informal, friendly, elegant but missing some important issues to be excellent all the way
March 25, 2014
Rated 5 out of 5 by Reena Fabulous Tip-Top Hotel
It's my 1st time having a staycation at W Hotel (Sentosa Cove), & I can see myself coming back here again. The atmosphere of the hotel is just awesome. The room is way more Wonderful then I've expected. Worth my time staying there & thumbs up to the friendly&approachable hotel staffs. :)
March 25, 2013
Rated 2 out of 5 by Enamour Needs improvement
Staff was not helpful and took ~15min for each of checking in and checking out. Also, extended check out is to 12.30pm when every other 5 star hotel has a 12noon checkout time to begin with...
Staff was also not well equipped to answer queries. Much room for improvement on service.
April 1, 2013
Rated 5 out of 5 by Rae55 This hotel is unbelievable!
Definately coming back, loved every minute, staff treated you like family, loved the hotel, loved Sentosa!
March 12, 2014
Rated 5 out of 5 by JovinaJakarta Excellent Service and Great Hotel
It is a great hotel, meet my expectation, young, trendy, dynamic and fun. The hotel is really great for weekend getaways to family and young couple and a group meeting. Thanks for the great serivce and great experience.
January 23, 2014
Rated 5 out of 5 by Adel41jdiwia Fabulous!
Very nice hotel! Stayed in Away room, d pool has jacuzzi but it's be better if the auto-timer for shut down is prolonged . Had to get out in the cold at every interval...
Best hotel I've ever been to!
January 28, 2014
Rated 4 out of 5 by Paul919 Very pleased
Everything great. Staff very friendly, responsive, fantastic facilities. Only negatives are selection of breakfast buffet limited, food quality and quantity could be better. For example, we ordered a fish burger by the pool and literally only 2 burger buns, a small piece of fish and a few pieces of lettuce are provided. All that for S$20 plus. Staff made a mistake by claiming one of the rooms did not include breakfast when my email confirmation said the contrary. Despite the negatives, I still rate this as an excellent stay.
June 24, 2014
Rated 5 out of 5 by 1X2Y3Z Perfect modern style hotel
Everything was just perfect. Room, facilities, food, personell
March 10, 2014
Rated 1 out of 5 by jeffercub Zero Platinum benefit, not even a decent shower
I was very excited when I booked this hotel because it is my first time to W Singapore. 2-3 days before my check in date. I noticed my booking vanished from my spg app, I thought it was a system glitch so I did not paid any attention, When I was checking in, I asked if there will be an upgrade for Platinum benefit. the front desk staff did not acknowledge I am a Platinum member. I had to provide my membership number again which I already did when I made the booking. Later I have been told there will be no upgrade and not even a room at higher floor which was in my profile when I made the booking. They gave me a room on the 3/f at the end. I think this happened when my platinum number not being attached to my booking which is no fault of my own. The front desk staff also seems surprised when I told them I am a platinum member also the drinks was part of rate I paid not a benefit. They wasn't aware of that.
After we checked in to the room and took a shower there was a strong odour from the drain but it stopped after 10mins we using the shower. The water pressure was weak and the water temperature doesn't stay constant. The odour happens again when we had the shower in the morning so i guess it only happen when it was not used for few hours.
There was a company booked the whole hotel for a week. Everybody was busy getting the hotel ready. We were told by the hotel check out at 12pm sharp and no luggage storage can be arranged. We felt we were being ignore most of the time.
I am hugely disappointed about W Singapore and will not come back again.
July 15, 2014
Rated 5 out of 5 by marchmoo Beautiful hotel, great staff
The helpful checkin and concierge staff has provided great service with a smile. Hotel is beautiful and room is excellent loaded with amenities and toiletries. Good choice for family or couple weekend getaways! ^.^
December 17, 2013
Rated 5 out of 5 by FINCON Comfortable stay
Excellent Facilities and very Warm and helpfull staff.
Overall a very satisfactory experience.
March 2, 2014
Rated 3 out of 5 by Victor Mixed feelings but overall neutral...
This was my 1st visit to W Singapore - Sentosa Cove.
- Very fashionable design, decoration and layout.
- Fantastic welcome staff to greeting me and process my check in.
- Shane provided me the much needed assistance to ensure my party of 8 will not have any issues during check-in.
- Room was very comfortable, clean and had a balcony facing the pool. Too bad it was hazy due to forest fire elsewhere.
- Love the sleep and design of the room; especially the light switches (Hello, Get Away, Flirt or something along that line).
- Kitchen Table served good food and quite authentic local dishes.
- WiFi was not working on the 2nd & 3rd day of my stay @ Connect 2.
- Water pressure of the shower head was not strong (my party of 8 in different rooms felt the same way too).
- 2nd day of my stay, I had to request for room service 3 times (0830hrs, 1400hrs & 1700hrs) before my room was made up.
- The fried dough, fritters and chinese donut with red paste inside was totally not edible; either over fried or fried a few times. It was too hard, tough to chew.
June 22, 2013
Rated 1 out of 5 by Karus88 Disaster Hotel
One of the worst hotels I have stayed in. Unbelieveable the W Sentosa can get away this with absurd level of quality and professionalism. I made the following complaints, in a written note, to the management of the W Sentosa:
1. Shower failed to maintain a consistent temperature - either too hot or too cold.
2. Outside lounger (the only lounger in the room) had a terrible smell and could not be used (the management agreed!) It was the only lounger in the room so nowhere else to sit except on hard wooden chairs.
3. Three doors in the room, two had locks and one didn't. As this was a ground floor unit this was a clear security flaw and unacceptable at a W hotel. Anyone could walk in.
4. Room on the first day was not cleaned until 3:30pm and only after I called house keeping. This is unbelieveable because I spent the day outside only to return for a rest before dinner and my room was not cleaned! I do not believe they would have cleaned the room until 5pm or later unless I called for service. After the room was cleaned I noticed they forgot to remove my breakfast from the table!
5. The room was an expensive (W called it an 'exclusive' pool suite) suite with a pool leading to the front lawn. On one side of the pool was a tall wall, but on the other side overlooking the gym and main walkway to the hotel pool area was only a small, glass fence. So onboth days we had wedding party visitors leaning over the glass wall and looking into the room. W management says that the hotel is designed to be 'visual and open' but I dodn't think that meant we would be the main attraction! This was a design flaw - in the least the fencse should have been made of frosted glass and taller to keep people from leaning over and looking into the room!
6. Mosquitos were bad when sitting outside, I had to go to a local store to purchase mosquito spray. Not cool in a city known for Dengue.
7. Wifi was patchy and slow. I don't think a business traveler could use the wifi successfully. Both my wife and I have PCs and iPads/iPhones that consistently timed out or the connection simply dropped.
Management visited us in the room and acknowledged the issues and offered a complimentary breakfast (~$45). I would have thought that paying $750++ per night for the room, and management fully accepting the failures of the room, that they would have offered another room. We had nowhere to sit as the lounger was disgusting, the shower didn't function, there were clear security flaws, and we had people leaning over the wall. I was truly shocked.
The final straw? We had dinner that evening in-room and when it arrived I noticed something odd on my plate. Looking closer I noticed the cooks failed to remove the manufacturers label from one of the food items - I have a photo! This is an oversight of epic proportions because it concerns me that the food may have not been cleaned, and secondly that it was cut and put on the plate without anyone even noticing a giant green sticker on the food!
The W Sentosa is a disaster of a hotel. It met none of my expectations and I am a frequent visitor to W hotels around the world - in fact they are my primary hotel (or Westin at least). There is something dramatically wrong at the W Sentosa that needs serious management attention. I cannot return to this hotel and would advise others to avoid it for other, much better, hotels in Singapore and on Sentosa. In fact I noticed that the W wasn't particularly full at any time during our stay, so perhaps the word is out already that this is a no-go hotel.
April 27, 2014