Rated 4 out of 5 by Ozcarr W Hotel Gem
Great rooms and facilities, restaurant services during breakfast and dinner can be improved. Great pool bar and service.
July 5, 2014
Rated 2 out of 5 by tien Disappointing Skirt Restaurant
Skirt Restaurant is very disappointing. Here is why.
1) We waited about 2 mins at the entrance counter before someone shows up to bring us to the table.
2) I have requested for a quiet table 2 days in advance. Lady who took the appointment acknowledge it but on the day, we were given a table where we have to raise our voice to talk.
3) We ordered sparkling water but no staffs came by to refill empty glasses, something you would expect even of much cheaper restaurants.
4) Food presentation for steak is terrible and cheap looking. A piece of brownish looking steak with a brownish onion on a big empty plate. Fork and knife design also does not go with the plate.
June 24, 2014
Rated 2 out of 5 by FLYINGFOOS Same problem happened to other guests without improvement
It's my first time to stay in W hotel. It's an expensive and supposed to be high-end hotel but failed to meet my expectation. I don't ask too much - a good shower and a great room for over-night sleep is all what I need.
From the above guest, he complained about the shower was being either too cold or too hot. Yes, I experienced this too when the water actually burned my skin. So I turned just a bit colder then suddenly it became colder than ever.
I will say this is the worse shower experience I had ever with Starwood Hotels. A W hotel room shouldn't be like this. Even the water pressure is a disaster...not strong enough I guess. But I didn't complain to the management because I know it WILL NOT make any difference to me since I chose to stay in this hotel at the first place.
I guess what I should do is not staying in W Singapore next time. I moved to The Westin Singapore today with a better location and room rate.
July 3, 2014
Rated 5 out of 5 by Ling2904 This hotel has great features
This hotel is really fantastic. The room is well organize and comfortable to stay. Staffs provide good customer service and is very friendly. Will visit W hotel Sentosa again!
July 3, 2014
Rated 5 out of 5 by meiwei123 The signature bed is so comfy!
love the bed so much ! and the staffs are friendly and helpful ! will definitely come bk to W again !
July 2, 2014
Rated 2 out of 5 by Ed2008 Transportation arrangement really needs improvement
it's difficult o find taxi at Hotel's lobby. In addition, the Hotel staff didn't tell us the booking fee, and extra charges for some expensive taxies. That's a very bad experience for us.
July 2, 2014
Rated 5 out of 5 by thog Our favourite on Sentosa
We are fortunate to have stayed at many of the hotels on Sentosa in the past few years. In terms of value for money and overall experience the W is top of our list. It's location is peaceful, while being nestled amongst a yacht club, private residences, and some shops and restaurants which cater to most needs should you wish to simply stay on site. A free shuttle bus can take you to the local beach or Vivo city shopping mall if you wish to venture a little further afield. The hotel is contemporary and stylistic without 'trying' to be too trendy - the balance is perfect and was a pleasant surprise. The rooms are spacious, comfortable and clean. The service attentive but not intrusive. For us, this will now be our go-to resort on Sentosa - highly recommended!
June 28, 2014
Rated 4 out of 5 by Mike2727 Great Ambience
Great boutique hotel in a quiet corner of Sentosa.
Responsive staff, nice big rooms for 2. Has a Bose system with blu-ray player in the room.
However no nearby beaches within walking distance. You have to depend on the shuttle bus to to the activity areas in Sentosa.
Would be great if they provide some newspaper for the day.
June 30, 2014