Rated 4 out of 5 by California2Singapore Weekend Staycation
A wonderful destination for locals or visitors. Rooms are modernly appointed and ours faced the pool and harbor. The pool is pleasantly positioned so that each group of people have their own space. The float toys and hammocks are a great addition, and couples and children enjoyed these while we were at the pool.
The shuttle services are a nice way to see other parts of the island, and ran consistently throughout the day.
Just outside the entrance to the hotel is a boardwalk with several wonderful restaurants. We had dinner and drinks there each night and loved sitting just a short walk from the hotel.
October 12, 2014
Rated 4 out of 5 by DG78 Unique boutique hotel with excellent service
Impressed with the excellent service staff ("Talents"). Very friendly, welcoming, and quick to address my needs. Staff made an effort to do up the room with a special "love" décor after I had informed them that it was our anniversary.
Room was well furnished and spacious. Interesting themed-lighting helped to "spice up" the feel of the room. Various interesting colour schemes and designs throughout the hotel exudes a uniqueness apart from other boutique hotels.
The pool is great for relaxation, with a smaller pool for children, and there's even a Jacuzzi for chilling beside the poolside lounge.
Breakfast at The Kitchen Table was slightly above average, but was an overall, pleasant experience thanks to the attentive and friendly staff.
*only minor issue was the thoroughness of the housekeeping... there was a rotting strawberry left under the toilet sink, probably from the previous occupant.
October 11, 2014
Rated 5 out of 5 by 90larry 2 thumbs up ! so amazing hotel
I'm happy and Lucky because of W sentosa.
If you want a great (best?, fabulous?, awesome? Fantastic?...anything!) romantic moment. you must check in W sentosa. especially Away room is so romantic! Away room have a plunge pool. and this room is nearby away spa, FIT, WET, so comfortable.
Nice Bar, Nice restaurant, Nice facilities, Nice talents
esp, W Insider is so kindly, always she have a good smile.
Thank you so much !!
I'll must go back
October 9, 2014
Rated 3 out of 5 by Mar13 Bad customer service
i had a very bad experence at W Hotel. this is the 2nd time i encounter same issue.
1. I arrive at 9am, The front desk personnel updated me that my room will be ready in 30mins. i provided them my handphone number and waited at the lobby for the room to be ready.
2. I waited to 940am and nobody call me. i approach the front desk and was told that they will need another 15mins.
3. I reuqested to know why is there further and question that will the room be ready after 15mins? the front desk start telling me that they will try and they are actually 'helping' me to provide me a room early.
5. I had requested to speak to the manager in charge. after 5 mins, an arrogant foreign lady appear. she claim she is the customer relationship manager and shut me off by telling me that they are 'helping' me. They will need another 30 mins. It is a take it or leave it attitude. I am very agitated with the response
I had requested to talk to the GM.
6. 5 mins later, the GM appear. i try to explain to him the issues i had encounter. he apparently does not sound appreaciately of what i Feedback.
I had mentioned below concern to him.
a. It is very important to live up to a customer commitment
b. This is second time such issue happen at W singapore that i had encountered.
c. His staff need to provide a realistic timing and not to take commitment lightly.
d. His customer relationship manager does not appear to enjoy handling a customer issue and had been very arrogant.
e. He need his staffs to live up to their basic commitment and not rely on him to make things happen.
He does not really want to address above issues but keep indicating to me below:
a. He will get the room really for me in next 5 minutes
b. He had aleady upgraded my room to a 'nice' suite room and what else i wanted.
I had corrected him again
a. His staff need to do the right thing when they commit a timing to the customer and make things happen. his staff cannot keep running away from responsibility.
b. The suite upgrade is not what he did for me. I am a platimum memeber and that is done even before the incident happen.
I had requested for all his staff name and detail to write in to express my fustration. He become very defensive and does not want to provide me other than his name card.
I am very disappointed with the service i receive for this short 1 day holiday.
The infrastrctre of the hotel is good in W Singapore, however the hotel can only truely differentiate itself if the people manageing and working in the hotel truely understand how to 'delight' their guest through sincere, professional and committed service.
October 11, 2014
Rated 4 out of 5 by Chris1967 Quiet and nice hotel on Sentosa, Singapore
While the hotel is nicely located at a marina and has a nice pool for adults and children, also with a well equipped gym and spa, it offers relaxation but still is easy to reach from singapore island and is close to all the attractions on Sentosa itself.
The pool is nice but offers to less shade, especially at the kids pool. The inroom service and food was ok, but the breakfast was not that good: The food selection was not as good as expected for this category of hotel and due to the split breakfast rooms you always have to walk over to the other room to get some things. Hotel room was ok, but not too big and it was marked to be able to sleep 3-4 adults. I wonder how that should be possible. It was room 538....
When checking out there was an item of 160 S$ on the invoice which was not from us, but taken off after complaining.
The afternoon Tea we had as a teaset was tasting like nothing and the tea was not well prepared. This was even worth quality than the breakfast.
Some things are definitely worth of improving!
October 6, 2014
Rated 2 out of 5 by Edwinist Great hotel but stingy over little things
Overall, the hotel is good. However, there are some areas which our family thinks needs serious improvement.
1) We are only allowed to get complimentary parking coupon only once in a day. This is the first time I have stayed in a hotel in Singapore which only allowed guest to exit the carpark only once!
2) After we have checked out, we went to swimming pool for a swim, but was asked to leave by one of the hotel staff because we are not entitled to used the facility since we have already checked out. Again, this is the only hotel we have stayed in the entire world that does not allow guest to use the pool after checked out.
December 19, 2012
Rated 4 out of 5 by angelap Great Pool, Great Bed, But lost my Cartier
It was Excellent trip before I recognize lost my ring, Cartier.
Bed was nice, Staff was kind,
but I left my rings in the room. and I didn't remember that i didn't bring my ring. I just check out immediately.
and.. I was recognize on the airplane that I left my ring in the room.
I was contact with hotel, but they say there is no ring. and they just get the gust right after me. So they can't find anymore...
September 25, 2014
Rated 5 out of 5 by Glenn44 Great location ,very modern
The Hotel had a great feel,great location,staff made us feel special.
Suites could have been a little bigger!
We were told we would get a15% discount as a SPG Member but did not.
September 26, 2014