Rated 4.6 out of 5 by 5
Rated 5 out of 5 by cngzsunny Service in Executive Lounge is wonderful!
The service in Executive Lounge is wonderful! The two staffs are very nice and enthusiastic. My friends and I very appreciate their hospitality. It is a very impressive stay in this hotel.
July 15, 2014
Rated 4 out of 5 by Azura Stayed 3 night to checkout the Hotel
Girl friend and I love checking out new SPG hotels, delighted to find this hotel. The drive up there was a bit challenging since the location is a bit remote (being a resort) no surprise. The resort was not yet marked on the local maps google nor baidu. But found it without too much trouble after pinning the location. We picked a low season, so not many guest in the hotel, being plat. Member got upgraded to suite, and checkin aksed me what I want for plat gift (many other hotels clerks still have to wait for me to ask..).
The executive lounge lady was particularly helpful and friendly, the set snacks before dinner was great. The Chinese restaurant also offered very good food (i am guessing a very experienced chef.). The western cafe restaurant was also delicious, although we only order a club sandwich and a tomatoe soup, but it tasted like it was fresh made on the spot. 5/5 for both restaurant.
Although I gave all 5 starts, but a total tanking of 4 star because of the following:
Only 2 restaurant open, the usually cafe/buffet/breakfast and Chinese restaurant, the italian was closed throughout entire stay or not yet opened. On 3rd day we try to drive around and even into the city, we find the food choices were limited (for foreigner especially - plenty of local restaurant though), we had to go back to hotel and go to the Chinese restaurant again. Food selection probably only thing that we didnt stay longer.
Second factor was because of the swimming pool, there is definitely some lighting issues, during the afternoon outside natural light can not get in. The pool are very deep 1.6-1.8m. The shallow end being 1.6m is probably not good as a resort pool. Although hotel have large outside pool the weather did not allow our visit. The pool felt a bit scary, being so dark its almost like swimming in the ocean/open waters. Lastly, we also found some crawlers...
One last bad thing, we notice a staff with some hygiene problem perhaps, there was a very very heavy body odor... It lasted like 1 minutes even after she/he walked by...
Ending with a high note, given how new the hotel is, I definitely sense the staff are being well trained, I felt like I was on an spg property. Cheers keep up, looking forward to a future visit again during the summer.
May 20, 2014
Rated 5 out of 5 by Todd12345 Nice hotel
Very quiet, very big, few people there currently
May 2, 2014
Rated 5 out of 5 by kwame good view and service
comfortable room which was upgraded to a suit,good view and service
April 28, 2014
Rated 4 out of 5 by HCAO Brilliant resort for family getaway
Excellent surrounding with brand new facilities.
Kids friendly but not so much for business travellers.
Club Lounge not fully functional and no sparking water or any imported mineral water.
Great food at the Feast restaurant, NEW ZEALAND NATURAL ice cream!
Spa was not open and large tour groups presented.
February 10, 2014