Rated 5 out of 5 by Cluo it is great hotel
Good indoor and outdoor swimming pool, good air in the vallage. a good place to spend weekend.
May 8, 2015
Rated 5 out of 5 by Shi1991 I'll come back for sure!!!
This is my second stay at this property, and I definitely loved it!
This is my first stay upon achieving platinum status, and I got upgraded to a really spacious suite before arrival. It was very comfortable and nice for a getaway.
I have to mention that bellman Benson is absolutely doing a nice job, and he loves to help me out with anything that I wanted to know. He also contacted me regarding a stuff I left at the hotel and was willing to mail that back to me.
Breakfast on the first floor was of average quality, and the quality of bathroom amenities should be improved.
April 20, 2015
Rated 2 out of 5 by Mingchm Poor services and bad quality
As a worldwide top tier hotel brand, I was quite disappointed on Sheraton Bailuhu after my stay.
1. The spacious of room was in average. There was a big cockroaches (still alive) inside the room when first entered the room. The cleanliness of the hotel room made me wonder.
2. The lighting at hotel elevator lobby was poor. The lighting was not turned on even it was 7pm.
3. The staff at Yue restaurant were in average responsive, though some of them were not helpful.
4. Food quality at yue was in average. Some items were already sold out though it was just 7pm. I was told there was banquet so food was in shortage. But should the restaurant have it prepared in early advance??
5. The food delivery was in mess, either missed or wrong. Some items were not delivered at the end and we were not informed.
6. I requested a late checkout when making reservation and it was confirmed (confirmed by hotel with email), however a front desk staff told me it was the reservation staff mistake and declined. Not only the hotel should address their reservation operation, but also how their staff response and attitude to guest.
7. There were many mosquito in the room at night though all windows were closed. The staff told it was a resort so there would be mosquito. Is it an excuse??
As a 5-star hotel, room, services and quality are not up to standard. Many areas need a lot of improvement especially the hotel staff.
November 29, 2014
Rated 4 out of 5 by TonyWilson Nowhere to put luggage but floor
There is no where to put luggage but floor, causing very inconvenience. However, after phone request, it was immediately provided to room. Good service.
November 7, 2014
Rated 5 out of 5 by waigor Excellent in all aspects
Everything about this new resort was impressive, from the indoor pool, to the great club lounge service, to the restaurant quality, to the high quality of decor/facilities.
I don't think there are too many activities to do around the hotel, but if you're looking for a pure relaxation this is one of the best.
Definitely lives up to the Sheraton standard and probably a bit above it.
November 2, 2014
Rated 4 out of 5 by Haowei great view and service
We came here for weekend holiday. I really enjoy the moment.
September 27, 2014
Rated 3 out of 5 by Law67 Disappointted trip
I booked the hotel for 4 rooms one month ago and did mention that we will arrive at 12:00. However, the front desk cannot arrange the rooms for us. As a result, we go for lunch first and expect that it will be ok. When we return at 2 pm, only 2 rooms are available and the last 2 rooms are given to us until 5 pm. For saying sorry, your staff has arranged welcom fruit to us at aroun 11:30 when most of us has slept. It seems that your staff pay too much attention to the tours rather than SPG members. Very disappointed! It is the first family trip I arranged with such bad experience.
August 25, 2014
Rated 5 out of 5 by c8c8 Swimming pool
Bad outdoor swimming pool.
August 10, 2014